Located in the heart of the River North district, Sheraton Grand Chicago Riverwalk is an urban sanctuary amid iconic attractions in downtown Chicago. Embrace refined comfort in family-friendly hotel rooms and suites enhanced by essentials such as ultra-comfortable Sheraton Signature Sleep Experience beds and striking views of the lake, river and Chicago cityscape. Delight your palate at our hotel restaurants, from Shula's Steak House to Chicago Burger Company, open seasonally along Chicago Riverwalk. Enjoy our coveted location by the river near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event space with one of the largest ballrooms in Illinois. Wind down after a busy day of meetings or sightseeing at our sun deck, fitness center with Peloton bikes and sparkling indoor pool. An urban gem in a storied destination, Sheraton Grand Chicago Riverwalk is the perfect home base for your visit to downtown Chicago.

Property Information

Year Built: 1991
Last Renovation: 2023
Floors: 34
Nonsmoking rooms: 1218
Suites: 54
Total rooms: 1164
Total rooms and suites: 1218


Resort Details


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Hotel Advisories

Advisory A minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $46.96 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: Pet's must be accompanied at all times. May not be left alone in guest room.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5855 reviews
  • 3.0 star tripadvisor rating
    Holiday Inn at Park Place prices

    We wanted to stay near the Riverwalk for our last night in Chicago, and this seemed to be the bet -- not the lowest prices, but what looked like a lovely room. We were fooled. This is a budget hotel with lipstick on. Our room, which was spacious and had a nice view, also lacked: working coffee- and tea-making facilities, a working refrigerator, and bathrobes. In addition, their was no vanity mirror, and no other amenities of any kind. Totally bottom-of-the-barrel. To add injury to insult, the property charges a $25/day "resort charge" for -- let's see -- WiFi, a bag of popcorn, and ... not much else. This is outrageous. There is nothing at the property worth that charge, it's simply deceptive pricing. For various reasons I couldn't return my rental car the Sat after T-giving, so that's another charge: $65/night, but get this: for SELF-PARKING. Not even Valet. And catering as they do to the conference crowd (which I'm not a part of), the bars are stupendously overpriced. On the good side: I found the staff to be pleasant and attentive, and I tipped them generously -- they're not responsible for the corporate shenanigans!

    Nov 25, 2023
  • 3.0 star tripadvisor rating
    You Don’t Always Get What You Pay For

    I stayed at the Sheraton while attending a conference during Nov 2023. I found the location to be beautiful and the views from the rooms are breath taking. However, for the amount of money they charge, I could not believe there was not a refrigerator or microwave. I also had dinner at Shulah’s Steak House. The food was just ok, but just like the rooms at the Sheraton, EXTREMELY OVERPRICED. The worst part was that the staff was horrible. It seems that nastiness is what they are hired to serve to guests, because there was a lot of it being dished out. There were charges on my bill that I still have questions about, but since the accounting department has not returned my call, it doesn’t seem like I’ll get those questioned answered. The best part of my stay was interacting with the housekeeping staff. Each person that I had the pleasure of speaking with was extremely kind and helpful. The front desk staff and the restaurant hostess could take lessons from them. I must say, I am truly disappointed in my stay at the Sheraton and it did show me that you don’t always get what you pay for. The housekeeping staff, beautiful lobby and room view are the only reason I gave 3 stars.

    Nov 17, 2023
  • 4.0 star tripadvisor rating
    Not bad but overpriced.

    Not a bad hotel but I considered it way overpriced compared to other hotels within the same price range. Stayed here for a conference. Room was nice. You are right on the Chicago river, and that is nice. Within walking distance of some places to eat.

    Nov 17, 2023
  • 4.0 star tripadvisor rating
    Soild conference hotel

    We were there for a conference, held in the hotel. Check-in process was somewhat slow. The room was good-sized with a king bed. Had a little trouble with the TV, but staff were able to fix it quickly. Free wifi and worked fine. Hotel is clean but in need of a bit of refreshing - fabrics wearing thin, new paint needed in places. I sat in the lobby at a table with outlets to work, and the plug would not stay in the outlet. Food is very expensive - when we arrived, not that late on a weeknight, only the steakhouse was open, and soup/salad/one glass of wine was $60/person. Very convenient location - 10-minute walk to the El, views of the lake and river.

    Nov 05, 2023
  • 4.0 star tripadvisor rating
    Good family stay

    Good stay - agree with some of the other reviews that the hotel is aging. The check in process is awful - long lines and at 4p our room wasn’t ready so we had to wait another 20min in line once they texted us that the room was ready and to pick up the keys. That process needs improving. Even with mobile check in, people were having issues. Otherwise, nice pool & sauna for the kids, great location, and awesome views of the river and city! For (Titanium) elite perks, we used a SNA certificate and got a 1 bed suite for our family of 4 (2 adults and 2 kids 8 & 9). It’s was nice and appreciated but the sofa bed was semi-broken and extremely uncomfortable for the kids. A standard 2 queen room probably would have been better. The $25 destination fee is a little annoying but you can enjoy most of it by getting something at the hotel bar or restaurant. If you stay 1 night, you have to use it up the first night, not the next morning. Outside of the $25 food and bev credit you get some other perks for the fee like a key chain, mug, and bag of Garrett’s popcorn. Breakfast the next day at Riverside was awesome! They had an impressive food spread and you get a voucher for 2 people for being elite. Our server, Luz Lema was amazing. That was the highlight for us.

    Nov 05, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319