Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Poor customer service
The stay was going really well till I opened the fridge in the room and it had moldy food in it. I went to the front desk and the guy laughed it off and said no one would have known to check in there to see if there was food because the fridges were discontinued and no longer work. I was not going to write a review but his response to me having rotten food in my room was ridiculous. Not to mention that half my lamps in the room does not work.
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Nice hotel. Good location on the Riverwalk.
I got off to a poor start when I arranged for an early check in and it was not honored. I understand that the early arrival is a request, but once I was on property I thought they might try to get the room ready. They did not and I received my room 3 hours later, right at 4pm. From there I discovered that they removed all the small refrigerators so I was able to order one up and it arrived fairly quickly. I had no working electrical plugs on the desk, but was able to use my own extension cord to connect my tech. From that point things got better and I had a very nice view room, daily housekeeping, a very nice lounge and an overall good stay. It was a comfortable stay and the bell staff was especially awesome and noteworthy.
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Watch out for DESTINATION Fee SCAM
The hotel is nice and clean. However, their new policy to charge the destination fee is TERRIBLE. The front desk did not explain in detail that you will get charged $20 and multiple destination fee taxes on your bill. They focused more on you receiving gifts and credits to use at their restaurants and bars. They did not tell you to READ the fine print on the coupon card. Watch out for this destination fee. It's a SCAM
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Terrible to deal with after a long day of travel
The only thing to recommend it is the location. On top of being a money drain, it was a nightmare to deal with. Having one thing go wrong after another when you finally get to your hotel after a long day of travel makes for an awful stay. It doesn't help that they charge you for every little thing that you could get for free at cheaper hotel; you would think they're going bankrupt.
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Great hotel and location - but questionable fees
We spent two nights at the Sheraton Grand. It was convenient to weekend plans that we had downtown. Centrally located right by the river provided some nice walks during the day. Front desk was efficient. The staff in the breakfast room was really great and on top of things. The room was clean and quiet and the bed was comfortable. Biggest negative was the $20 destination fee. Just another way for Marriott to grab extra money. What does that fee cover? These are unnecessary fees that hotels use to gouge us for extra money. Be sure to add this fee to your total room cost.