Located in the heart of the River North district, Sheraton Grand Chicago Riverwalk is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed accommodations enhanced by contemporary essentials like the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and Chicago cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted River North location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Wind down a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our Riverwalk hotel is the perfect home base for your visit to downtown Chicago.

Property Information

Year Built: 1991
Last Renovation: 2015
Floors: 34
Nonsmoking rooms: 1218
Suites: 54
Total rooms: 1164
Total rooms and suites: 1218

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $46.96 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: Pet's must be accompanied at all times. May not be left alone in guest room.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5804 reviews
  • 5.0 star tripadvisor rating
    Good location, friendly staff

    I have stayed at this hotel three times and the high level of customer service is consistent, beginning with the welcoming and helpful doorman and friendly front desk staff . On my last visit it was characteristically cold and the heating control in my room did not work , after waiting well over the promised time for it to be repaired I went downstairs , explained I was very tired and thankfully my room was changed. The rooms are to Sheraton standard, although some have fridges and some don’t , my only complaint would be not having the phone positioned next to the bed , maybe I’m just lazy , plus we all have USB powered devices, there only seems to be one or two USB sockets in the rooms . I have used the bar , very nice but a bit expensive,$15 for a glass of wine ! . Location is good , whole foods, target and Walgreens nearby , plus bars and restaurants AMC movie theatre is close to the hotel . O hare airport is between 40 mins to almost an hour by taxi/ cab depending on the traffic. The hotel is clean , rooms are quiet, it’s a big hotel and is used for conventions , sfaff are friendly and beds are always comfortable. I look forward to my next visit.

    Jan 08, 2023
  • 2.0 star tripadvisor rating
    Full volume tv and clogged drains.

    The website for the room we booked showed fireworks from the window. Booked for NYE and thought we’d be able to see the fireworks from the room. False advertisement. Building is directly in front of firework. Sink and tub clogged. After the sink was fixed, someone from housekeeping was supposed to come, never happened so I had to clean it. When the tub was unclogged, what was clogging the tub was left in the toilet for me to find. Also got to clean the tub too which ended up clogging again the next day. Nothing like standing in your own filth while trying to clean up. Tv turns on at 100, full volume, with no channels available. Luckily I brought my laptop and hdmi cord. Instead of being charged from everything at once I was charged multiple times throughout the stay. When we checked in, the front desk person didn’t tell us about the $20/day we could put towards anything in the hotel along with other daily benefits.

    Jan 07, 2023
  • 4.0 star tripadvisor rating
    Wonderful stay (with one warning about destination fee)

    My family and I booked three rooms for stays ranging from 2-3 nights for a belated holiday celebration with family and had a wonderful stay. Service was top notch--from the bellhop, to reception desk, to housekeeping. We were absolutely amazed when we checked into our Illinois Suite and found it to be decorated for the holidays--complete with elves, stockings, toy trains, etc. Such a cozy and wonderful surprise! I'd love to rate this as a 4.5 stars but TripAdvisor doesn't give me that option. One reason to take a slight bit off is the destination fee: you're charged $20/day, which is becoming the norm these days. I don't have a problem with that but for my 3-night stay, I was charged 5 destination fees ($100) for one of our rooms and another 2-night stay was charged 3 destination fees ($60). In total, that's three extra destination fees ($60) added to my bill that shouldn't have been. I called down to the front desk (I imagine most people don't even review their bills!) and they assured me they'd take them off. I just got my credit card bill, though, and it looks like they were charged... Just a word of caution to everyone to keep an eye on their bills.

    Jan 04, 2023
  • 5.0 star tripadvisor rating
    Customer Service at its best!

    I called this hotel out of desperation when another hotel I had booked for my daughters 21st birthday trip told me the day prior to her checkin that she would not be unable to stay there because she was not going to be 21 until 2 days after checkin. I had originally checked when booking the hotel months prior and they said it wasn’t going to be an issue but things changed when I called to confirm again the day prior to arrival. My daughter was arriving the next day from CA and this was for New Years weekend so I was frantic trying to find a nice hotel where she could fulfill her wish of seeing Fireworks in the 21st state for her 21st bday. I had called around to a few other hotels and they said they could not make an exception on the checkin age policy. It wasn’t until I called The Sheraton and spoke to Akur, the bookings operations manager, that my mind was put at ease. Akur was so kind and willing to see what she could do to make things happen. She spoke to the hotel manager and got approval to put notes in the reservation to turn off room service for the two nights which would enable her to check-in. She also upgraded room. When my daughter arrived the following day everything went so smooth and she said everyone was so nice. She had a beautiful room and stay. Thank you Akur for going above and beyond and being part of making my daughters birthday trip one she will always remember.

    Jan 01, 2023
  • 5.0 star tripadvisor rating
    Beautiful location Warm & friendly staff

    Stayed here for my birthday week 12/13/22 - 12/18/22 Upon arrival we were warmly greeted by the friendly and professional front desk staff. Checkin was easy and fast. On my reservation I requested a higher level with a view of the river, Sharij made it possible and everyday I saw him he was eager to make our stay enjoyable, The room was amazing! Everyday they gave us bottled water which was awesome and the famous Garrett's popcorn not to mention a gift EVERYDAY from the giftshop. (Felt like everyday was my birthday.) Room service was great and housekeeping was on point with everything we needed ..On my birthday 12/14 the restaurant staff delivered cupcakes to my room that evening. I absolutely love this hotel and will stay again when in Chicago. You all make a great team..Thank again Kathleen (rm 1918)

    Dec 30, 2022
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319