Located in the heart of the Streeterville neighborhood, Sheraton Grand Chicago Riverwalk is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed accommodations enhanced by contemporary essentials like the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and Chicago cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Wind down a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our Riverwalk hotel is the perfect home base for your visit to downtown Chicago.

Property Information

Year Built: 1991
Last Renovation: 2023
Floors: 34
Nonsmoking rooms: 1218
Suites: 54
Total rooms: 1164
Total rooms and suites: 1218


Resort Details


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Hotel Advisories

Advisory A minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $46.96 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: Pet's must be accompanied at all times. May not be left alone in guest room.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5817 reviews
  • 1.0 star tripadvisor rating
    Poor customer service

    The stay was going really well till I opened the fridge in the room and it had moldy food in it. I went to the front desk and the guy laughed it off and said no one would have known to check in there to see if there was food because the fridges were discontinued and no longer work. I was not going to write a review but his response to me having rotten food in my room was ridiculous. Not to mention that half my lamps in the room does not work.

    May 26, 2023
  • 4.0 star tripadvisor rating
    Nice hotel. Good location on the Riverwalk.

    I got off to a poor start when I arranged for an early check in and it was not honored. I understand that the early arrival is a request, but once I was on property I thought they might try to get the room ready. They did not and I received my room 3 hours later, right at 4pm. From there I discovered that they removed all the small refrigerators so I was able to order one up and it arrived fairly quickly. I had no working electrical plugs on the desk, but was able to use my own extension cord to connect my tech. From that point things got better and I had a very nice view room, daily housekeeping, a very nice lounge and an overall good stay. It was a comfortable stay and the bell staff was especially awesome and noteworthy.

    May 25, 2023
  • 1.0 star tripadvisor rating
    Watch out for DESTINATION Fee SCAM

    The hotel is nice and clean. However, their new policy to charge the destination fee is TERRIBLE. The front desk did not explain in detail that you will get charged $20 and multiple destination fee taxes on your bill. They focused more on you receiving gifts and credits to use at their restaurants and bars. They did not tell you to READ the fine print on the coupon card. Watch out for this destination fee. It's a SCAM

    May 24, 2023
  • 1.0 star tripadvisor rating
    Terrible to deal with after a long day of travel

    The only thing to recommend it is the location. On top of being a money drain, it was a nightmare to deal with. Having one thing go wrong after another when you finally get to your hotel after a long day of travel makes for an awful stay. It doesn't help that they charge you for every little thing that you could get for free at cheaper hotel; you would think they're going bankrupt.

    May 20, 2023
  • 4.0 star tripadvisor rating
    Great hotel and location - but questionable fees

    We spent two nights at the Sheraton Grand. It was convenient to weekend plans that we had downtown. Centrally located right by the river provided some nice walks during the day. Front desk was efficient. The staff in the breakfast room was really great and on top of things. The room was clean and quiet and the bed was comfortable. Biggest negative was the $20 destination fee. Just another way for Marriott to grab extra money. What does that fee cover? These are unnecessary fees that hotels use to gouge us for extra money. Be sure to add this fee to your total room cost.

    Apr 24, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319