Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2009 reviews-
Sheraton erroneously charged my card for a cancelled refundable reservation
I booked a cancellable reservation at this hotel in November 2024. I cancelled within the timeline for a full refund, but my card was charged in full. When I reached out to Marriott, they assured me that they could see that I had cancelled in time for a refund, and that my card would be automatically refunded within 5-7 business days. I waited for that time to pass, and my card was not refunded. I reached out 2 additional times, with no response. I then submitted a new ticket, and received a response to wait another 5 business days. That time has passed, and my card has not been refunded. This is unacceptable.
-
AMAZING
Estele Estrada was AMAZING! I had a work event that staffed 1500 people and Estele did not hesitate to offer her assistance during our busy few days. She definitely helped everyone's stress levels just by having a calm, helpful and friendly personality.
-
Excellent service from Estela
We were taken great care of by Estela E. She checked on us regularly to make sure we were ok. Her service was top notch.. extraordinary was she. Please recognize her and reward her for the fantastic job she did. Wonderful wonder personality and an awesome spirit..
-
Estela E. was the best server ever!
As a performer, we are sometimes overlooked at large events at hotels. I want to give a HUGE shout out to Estela E. who gave superb service to us. She had a great smile and attitude and met the band's every need. Although she had to split her time between the event and the "green room" area, she did it with ease. ESTELA E. for the win!
-
Great service in conference center
I had a wonderful stay at this hotel. I was there for a conference and had great service in the conference room. One of the service people, Estela Estrada, was wonderfully helpful! She went the extra mile and went out of her way to help me. This hotel was quite nice.