General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1811 reviews
Customer service exclusive
I was so warmly welcomed at this hotel both Claudia and Janette just made my day! I love when agents are just themselves, and don’t treat me like I’m just a routine! They were all smiles and fun, and just genuinely good people! I will definitely be back because of them
Company Training Estela Estrada
Let me start off by saying that for the catering services; Estela Estrada has exceptional services!! She’s very attentive, she takes amazing care of you while you are here. Our group was here on business training and catering was provided. I wouldn’t of wanted it anything better because her service was just simply amazing. She’s very polite, attentive and extremely friendly. Highly recommend her. Estela, please continue the amazing work!
I come here for Jenny E
I’m a frequent traveler around the US and an ambassador membership with Marriott Bonvoy. When ever I’m in LA I make sure to stay at the Sheraton LAX becuase of the great friendship I’ve made at this hotel with the bartender Jenny E. She is a great person and always makes me feel comfortable, she gives me a great place to unwind after a work day. She provides great conversations, great drinks and great company. I recommend staying not only for the rooms but mainly for Jenny E!
Had the best experience with Jenny at the bar!
I'm a frequent traveler of Marriott's for work and have never had such a good experience getting dinner at the bar. Jenny was very friendly, Made great drinks and had a wonderful conversion with her. I will be coming back to this bar and recommending it to other just because Jenny made my time here wonderful!
Our company stayed here for a week. Each day we were served an amazing lunch by their catering department. Servers Estela and Juan were awesome and treated our entire group like royalty. They both went above and beyond each day we were there. Both made sure to put extra attention into the details of their set up and fine dinning.