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745 reviews
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Sep 14, 2024Good hotel, warm and professional staff
I stayed at Sheraton Garden Grove when I spent a week in Anaheim last month for a conference. I found the hotel to be good value for money. had a spacious room with all the basic amenities and 24hrs access to the gym which has adequate equipment and a good ambiance. I would specially like to commend the welcoming spirit and professionalism of most of the staff. I had a rough experience checking in but that was an exception which was addressed. After that point, all of the staff I encountered were very generous and professional. I want to specially commend Marisa / Front desk Manager and Rene from Concierge. They patiently and generously helped plan my movements in Anaheim and made me feel at home. I would recommend this hotel highly for both business and family trips.
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Sep 12, 2024HORRIBLE STAY
Extremely disappointed in the service that I received at this property..especially being a Marriott hotel. To start off, arriving at the hotel the exterior was extremely dirty..trash cans overflowing with garbage, spills in the parking lot and stains on the concrete made it seem like theres no attention or care to the outside? Not too good on the first impression..arriving in the lobby it was nice however at check-in I was checked in by the front desk supervisor who didnt recognize my Marriott Bonvoy elite membership? no additional assistance offered? no breakdown of amenities? the check didnt seem like a check in you would get at a Marriott hotel. Upon entering the room, it was okay, only bad thing would be the mattresses, they are very hard and make a lot of noise if you are moving around on them. The next day I call down to the front desk to request my room to be serviced as I was leaving for the day and upon my return, I enter the bathroom, and the lights are on and women's make up is on my sink?? I also seen a water bottle on the desk area that is not mine? I take these items down to the front desk and show the supervisor and all i get is "sorry about that"..no interest on how it happened, no sense of security for guests or anything else. I had mentioned that it looks like someone was in my room and there was no further action? On day of departure I had asked for a later check out, just 1 hour past regular check out time which is 11 and the front desk sounded annoyed and let me know I could only get 30 mins extra and anything after that I will be charged. As a Marriott Bonvoy member and a guest in general this was very disappointing overall..will not be staying again.
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Sep 09, 2024No room service
I wish I could give this hotel 5 stars, because the majority of the staff is just wonderful and very welcoming. The reason I won’t give it five stars is because room service never came to our room. I was there from Thursday- Monday and on Saturday I asked Sasha at front desk if I could have room service come to our room and to refresh our towels, and they never showed. I don’t think Sasha was the problem here, she was very nice and courteous. I asked her again on Sunday and room service never showed up. It was pretty frustrating to have to take out our own garbage. I also wanted my sheets refreshed because one of them had a blue string that kept getting stuck on me at night. When we checked out we expressed the problems to the young lady at front desk and she seemed unbothered about the situation. The waiters at their restaurant are honestly the reason why I would ever consider going back to this hotel. During our stay we had breakfast at the hotel everyday with our little one. They were super friendly and patient with our son. We had three different male/hispanic waiters that I can’t remember their names but they were so nice! My son even learned to give thumbs up because of them.
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Jun 21, 2024
nice hotel
I went there for my boyfriend and my birthday, it's an old hotel but convenience near the Disneyland also next to Target. The room was pretty small, and the blanket is feather, so it has a smell. Staffs really nice especially Ms. Arellen? I'm not sure if I typed the correct name but she very attentive and supportive.
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May 14, 2024
Stay here! This Staff and Hotel - they earned our 5 Star review.
This was one of the best hotel stays in years. It was our first visit. We are Travelers who visit many countries and stay in many hotels. The rooms, but especially the staff, exceeded any expectations. Thank you for everything! ———- Let me start by saying that I have never stayed at a hotel with a better overall staff than this specific Sheraton Hotel (Garden Grove/Anaheim). Every employee, without exception made our stay much more than ever expected. This was our first visit ever to this hotel near Disneyland. I have been around the world and stayed in hundreds of hotels of every price level. This is one of those hotels I would not hesitate to recommend. There is ample parking, and a shuttle that will take you to the parks (unlimited) for $6/day PP. The hotel is clean, has a great restaurant, and a club level lounge available. Pool, gym, business center w a PC and printer. The rooms are spacious, extremely clean, newer beds, small refrigerator, internet, large TV and ample room to stretch out. See the pics that I attach to this review. Target (shopping), CVS (drugstore), and restaurants are easily walkable. By shuttle, Disneyland is about 15 mins away. Don't drive there. Pickup point is right outside. Back to employees: a special thank you to Barbara on the day shift, and Scott (supervisor) on the evening shift. You made all our very minor concerns go away, and then the extra mile of your smile and care. If I could give you 6stars I would