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734 reviews
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Dec 16, 2022Leaving Revenue On The Table & Frustrating Your Guests....
.... is exactly what happens when you don't answer your phone! I called 3 times and left 3 messages for what I am being told is in-house reservations. I need to book an additional room. I would try to contact the central res call center, but am hesitant to do so, as the booking is for TOMORROW 12/17 and I have a special request. Front desk seems only concerned about transferring me to get me off their back. Not a good look!
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Nov 05, 2022
Beware of racism
From 10/27-10/29 Due to the house being fumigated, we were happy to find a hotel with wonderful reviews. We had a stressful packing to the hotel due to a situation in which one of the employees, an older, burly gentleman with the white short hair made me and my mother completely uncomfortable. After we just checked in, we asked for a trolley for our luggage to bring to the room. While we understand that the hotel might not have enough for all their guests, that gentleman approached me letting me know that they need back the trolley as soon as possible, which we agreed that is understandable and my family will be as quick as possible and wrote down the room number we will be staying. We were already in the front unloading the car and running to the room but he approached my elderly mom this time to warm us again unfortunately he made her feel threatened as I was already trying to unload. She was extremely uncomfortable, she already had a rough time understanding English and the treatment she had been through with anti-Asian racism. I decided to just rush it so we can return the trolley but 10mins later after we reach the room to unload the last load, this gentleman went to our room to take it back. He had to tell us 3 times after I assured him that we’ll be done as quickly as I could since it takes a bit to run up and down the floors to the farthest room. I had to carry up the rest of my luggage by hand since my family and I felt extremely threatened. I know that they need it for the other guests but it seems that we were the only ones being asked so much. Fortunately, we spoke to the manager and he made the rest of the stay more pleasant. He was polite and considerate of the situation plus he dealt with it personally. However, this trip still has left us a sour taste due to that employee.
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Oct 16, 2022Really!!!
Ordered a bourbon on the rocks, reg shelf liquor, girl says that'll be 13 dollars, really!! I could have walked across the street to target and purchased the same whole bottle for 3 or 4 dollars more. Bad enough Disney freaking land charges 5 dollars for WATER......
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Oct 12, 2022EXCELLENT STAY
We spent five days in this hotel with friends and the service we had was amaizing, specially at the restaurant. The restaurant employees besides providing us with good food and drinks, answered our questions and gave us tips about shooping, dinning outside the hotel and Disneyland. That was a great help. Alm of them spoke very good spanish.
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May 02, 2022
Room was broken into
We stayed at Sheraton Garden Grove-Anaheim South Hotel for our Disneyland trip. We checked in on Friday, February 18, we stayed at the Club Level. We thought it's more secure since inside the elevator it stated to use room key to access that floor. Later we found out it wasn't the case. We checked in and left to grab dinner. we passed no one on our way in & out -- only the front desk knew we left our room because we asked for directions. Within three hours, our bags, computers & more were taken. We were told that they didn't have security footage available (seriously?!). And what's more frustrating was I was able to locate my Mac that night at 4 miles away through Find MY, a police officer went and knocked on their door, but still we weren't able to get anything back! The hotel manager who wasn't able to do anything informed us that the corporate would contact us. And nope, it's been over months and we still haven't heard anything.