General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating737 reviews
Good location that’s it
Jonathan checked us in at front desk and was amazing but besides that we weren’t a huge fan of the hotel room/washroom/lounge access. The breakfast wasn’t good quality food and the hotel seemed on the older side. The location was good and that’s about it. I was disappointed in this being a Sheraton property.
Zero customer service
I tried calling the front desk 3 different times. Each time I was on hold and then someone picked up the phone and ended the call. I definitely will not be staying here if this is how they treat customers. Yikes, sounds like this hotel has staffing issues or bitter employees.
Hotel was ok but the restaurant employee was rude and was racist and this is not the first time
The guy working in the restaurant was very rude and was racist. We booked this hotel and it included breakfast. When I went to the breakfast the guy said we cannot eat there as that card for breakfast was not valid in restaurant as it was for the lounge on 7th floor. However the front desk had to straighten this out and told us to go inside to the restaurant. You need to talk to this amigo working in the restaurant as this is not the first time he has been rude to us and he is racist. I tipped the lady in the restaurant $20 and wrapped it in a napkin as I didn’t want that jerk to get a penny of my tip.
Amazing stay at the Sheraton Garden Grove
This hotel was amazing! Remarkably clean, exceptionally friendly staff… close to Disneyland… no brainer for choice of hotels… definitely recommend!!! Jennifer and Skylar at the front desk were very inviting and eager to assist!!! They definitely represent their company well!!!
Got charged for parking twice when rate included parking.
Got charged for parking twice when rate included parking. I booked this hotel for 5 nights and the rate included breakfast and parking. However I was charged $90 for parking. When I called to complain about this, instead of giving me a refund, I got charged another $90 for parking for a total of $180. I am going to email Marriott CEO Anthony Capuano for the Office of Consumer Affairs can look into this. Housekeeping left a dirty wash cloth/rag on top of my bed which was unacceptable and there was no Manager on duty to address this.