General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating736 reviews
Amazing stay at the Sheraton Garden Grove
This hotel was amazing! Remarkably clean, exceptionally friendly staff… close to Disneyland… no brainer for choice of hotels… definitely recommend!!! Jennifer and Skylar at the front desk were very inviting and eager to assist!!! They definitely represent their company well!!!
Got charged for parking twice when rate included parking.
Got charged for parking twice when rate included parking. I booked this hotel for 5 nights and the rate included breakfast and parking. However I was charged $90 for parking. When I called to complain about this, instead of giving me a refund, I got charged another $90 for parking for a total of $180. I am going to email Marriott CEO Anthony Capuano for the Office of Consumer Affairs can look into this. Housekeeping left a dirty wash cloth/rag on top of my bed which was unacceptable and there was no Manager on duty to address this.
Leaving Revenue On The Table & Frustrating Your Guests....
.... is exactly what happens when you don't answer your phone! I called 3 times and left 3 messages for what I am being told is in-house reservations. I need to book an additional room. I would try to contact the central res call center, but am hesitant to do so, as the booking is for TOMORROW 12/17 and I have a special request. Front desk seems only concerned about transferring me to get me off their back. Not a good look!
Beware of racism
From 10/27-10/29 Due to the house being fumigated, we were happy to find a hotel with wonderful reviews. We had a stressful packing to the hotel due to a situation in which one of the employees, an older, burly gentleman with the white short hair made me and my mother completely uncomfortable. After we just checked in, we asked for a trolley for our luggage to bring to the room. While we understand that the hotel might not have enough for all their guests, that gentleman approached me letting me know that they need back the trolley as soon as possible, which we agreed that is understandable and my family will be as quick as possible and wrote down the room number we will be staying. We were already in the front unloading the car and running to the room but he approached my elderly mom this time to warm us again unfortunately he made her feel threatened as I was already trying to unload. She was extremely uncomfortable, she already had a rough time understanding English and the treatment she had been through with anti-Asian racism. I decided to just rush it so we can return the trolley but 10mins later after we reach the room to unload the last load, this gentleman went to our room to take it back. He had to tell us 3 times after I assured him that we’ll be done as quickly as I could since it takes a bit to run up and down the floors to the farthest room. I had to carry up the rest of my luggage by hand since my family and I felt extremely threatened. I know that they need it for the other guests but it seems that we were the only ones being asked so much. Fortunately, we spoke to the manager and he made the rest of the stay more pleasant. He was polite and considerate of the situation plus he dealt with it personally. However, this trip still has left us a sour taste due to that employee.
Ordered a bourbon on the rocks, reg shelf liquor, girl says that'll be 13 dollars, really!! I could have walked across the street to target and purchased the same whole bottle for 3 or 4 dollars more. Bad enough Disney freaking land charges 5 dollars for WATER......