General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating340 reviews
I was nervous to stay here after reading the last few posts. However, I was pleasantly surprised. The lobby was clean, our rooms were clean and comfortable. The night employee who checked us in was helpful and quick. The breakfast was a standard hotel breakfast, however it was pretty pricy for what was offered. We chose to walk to IHOP each morning instead. The Starbucks in the lobby was a nice addition to get your coffee fix in the AM. The hotel was also very generous in offering bottled water, which is a must in Denver. Overall, it was a good stay, and I would stay here again.
Past It's Prime
This is a property clearly in decline. The furniture is old and stained. The staff's interest in the place is limited -- a french fry sat on the floor in the hallway outside my room for six days. We stayed on the top floor with the "skyview" windows. But their was no view of the sky anymore because the "automatic" curtain was stuck permanently halfway down. There is a club lounge on the 10th floor that appears to once have offered snacks and drinks -- but they don't bother with that anymore. This place was probably very nice in 1982 but now I imagine they are just running it into the ground awaiting the day it is sold and gutted and turned into condos.
My advice look elsewhere
Would not recommend this hotel to anyone . The staff is less than helpful. Ice machines in most floors not working and the handicap door was not working and was very difficult to open. We were not able to get on the internet for most of our stay. We were connected to IT and it worked for approximately one hour. Our toilet would not flush and someone came up and handed my husband a plunger . We would call the desk and not always get a representative and would have to go to the lobby. We attempted to tell someone in guest services that our internet did not work their answer was “sorry about that “. Television station selection is limited and cannot stream from your computer. Restaurant is very small with a limited menu. The carpets are worn an some are dirty. There are much nicer hotels in the area.
TRAVEL TEAMS DO NOT STAY HERE
Travel teams DO NOT STAY HERE. Most rooms do not have a refrigerator or microwave making things very difficult for travel teams coming for long weekends. Also this hotel has 10 floors and with very few of their ice machines working. Beds are very tiny as well as bathrooms are very small. Also one of the male workers in the evenings likes to change the rules when the travel teams are present. He likes to kick people out of the pool area at 10 instead of 11 like it's posted on the door saying that the sticker must have fallen off. Then once we moved to an outdoor space on the side of the property he locked the doors 30 minutes earlier then what it said on the door and didn't have the common courtesy to let us know there was no door key entry and we'd have to walk all the way around to the front to get back in.
Very Nice Hotel, Little Overpriced
We stayed here before departing back home, overall hotel has tons of amenities (rental car, bar/food, cafe, pool, fitness), it was a bummer the lounge is still closed. We were in a suite which unfortunately layed out not the best, the A/C never reaches the bedroom really as they are in the main gathering area and the bathroom is very tight so the rooms could use a little upgrade (bed was not very comfy) but overall staff were friendly, just a little overpriced.