General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating80 reviews
Great Stay at the Sheraton!
It was an excellent experience. I was greeted by Chase Hale, the Assistant Front Office Manager. He was kind and efficient with my check in. He also answered all of my never ending questions with a smile. I qualified for a club floor room and the room was large, comfortable, quiet, and clean. The only issue with the room is no microwave (and the only reason for a missing star), but Chase said that he's working on having that changed. The breakfast buffet comes with the club floor room and is in the restaurant area. The eggs and bacon and potatoes are great; much better than your typical hotel buffet. The club room itself was a nice getaway, though the offerings there weren't outstanding in any way. Google says it's an hour walk to the mall, but it's only 10 minutes by taking the shortcut behind the hotel. It made for a good place to go after work, especially when I found that I had forgotten to bring socks with me! I also took a walk from the hotel to Whole Foods market, which was about 3.9 miles. The area around the hotel is busy traffic, but most places all had sidewalks and it was easy to get around via foot, which I prefer when given the choice. Our conference room was well attended to and the banquet staff did a great job. There was always someone cleaning in the lobby or the elevators (which were quick, which is always appreciated!) and the staff were all kind and friendly. I would absolutely stay here again and will recommend the hotel to my company so that we come back here for our next conference.
Highly recommended! Staff was super friendly. Room was roomy, clean and with plenty of amenities. Breakfast was excellent. Transportation is available free of charge within a 6 mile radius. Went to the Galleria Mall and it was very nice and beautifully decorated for the Season. I used the gym and it was also excellent as well.
A little tired
Stayed here for a few nights on business. Hotel service was good--front desk efficient, shuttle driver timely and housekeeping very helpful. Concierge lounge left me feeling like I caught the end of a shift on sample offerings at Costco--perhaps the most meager "lounge" I've ever encountered. Concierge breakfast was standard hot food, however, as was more than satisfactory. The room itself was tired, with a missing blackout curtain, water stains on the ceiling and a few minor breaks in furnishings. Walkability of this hotel is not good, despite its proximity to the Galleria. I will likely choose a different property for my next Galleria stay.
Another Great Stay
From the first person I saw who was Roshandra at the front desk she was very polite, professional and got me checked in in a timely manner. I was greeted each morning by Ben who always has a smile on his face and treats everyone special. I also had an opportunity to meet Ray the driver who didn’t hesitate and gave me a ride to the car rental. Tyler I commend you and your staff for their attention to detail and professionalism each and every time I visit your city and facility.
Good business hotel
Comfortable hotel. Good for business visits. Nothing over the top. Just a solid hotel for a business trip conveniently located not too far from Love Field. The food service at the hotel is good but can be a little slow if the hotel is very busy so check out other restaurant options across the highway if a crowded event. Uber is very useful here.