General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating74 reviews
Stay away! Awful dump!!
What an incredibly disgusting hotel. Okay, it was cheap, but the room was filthy and there were no pillows on the bed. Their excuse? “Oh, they are out being cleaned”. So can I have any pillows? ….. Wait 2 full hours for them to bring a few pillows up. Ask again. “Oh we are working on it, but we are going to have to locate some in another cleaned room”. How long?? They do t have any idea how long it will take to find some and really why is it urgent? Unbelievable!! Stay away from this dump run by incompetents.
Parking lot is not monitored but is paid
Great hotel lobby. Upbeat staff. Upgraded as a platinum member. BUT I will not return. Paid parking lot and car was vandelized overnight. Manager saw it when I asked in the video they keep but they did nothing..and offered nothing....so don't think that paid parking gives you anything at all. No security. No peace of mind. No caring! Be aware!
DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!
This Hotel is top quality in my opinion, very clean and tidy, the staff are all super polite, the rooms are huge with everything you need, the restaurant food is top notch, I really enjoyed my stay at this place.
What a time to remember
Upon entering the door for check in until leaving checking out, I enjoyed every moment In this hotel. I was greeted with a smile and warm welcome b both Dutchess and Kennedy. Dutchess completed the checked in. I was in town for my birthday and she was the first to say Happy Birthday upon noticing it in the profile. Ive been a Bonvoy member for years and usually end up staying in a hotel near my birthday time, this was the first time I felt special. Her birthday greeting and special touches for my birthday made me feel so special. They both worked throughout the weekend and remembered me and were always will to help and take care of what was needed with a smile. The breakfast team was pleasant as well. The drinks in the bar area were great. I had a signature cocktail called, Texas Millionaire and the way this staff made lil ole me, feel like a Texas Millionaire. They have simple breakfast buffet eggs, meat, starch, fruit, yogurt, breads, juice and coffee. The bar open in the evenings with food options and decent selection of liquor, lobby is comfortable, parking is a small fee. Thanks again.