LocationFort Lauderdale Area - Off Beach
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
1.Access to Resort Pools (The Guitar Hotel, Hard Rock Hotel & Lagoon Complex).
2.Complimentary Pool Towels.
3.Daily Access to Fitness Center (2 People).
4.Expedited Entry into DAER Nightclub/Dayclub (Admission Fees Still Apply).
5.Complimentary Self-Parking (Seminole Way Garage, Lucky Street Garage & Winners Way Garage).
6.Complimentary Electric Vehicle Charging Stations.
7.Access to Sound of Your Stay, Hard Rock’s signature in-room music amenity offers a unique audio experience to guests in three inspiring ways: tracks® (playlists), picks® (Fender Guitar) and wax® (vinyl record player) - *available upon request.
8.Access to Rock Om yoga kit with Manduka PROlite yoga mat and yoga videos available on in-room TV channels for an in-room mindfulness experience - *available upon request.
9.Complimentary High-Speed Wi-Fi.
10.Unlimited Local Calls.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3408 reviews
Terrible dealer and floor manager with bad attitude at table games
very bad experience with Casino dealer and floor manager with bad attitude at table games. The dealer was very impatient and gave me nasty looks when we were playing at the table games. And when we trying to make a complaint, the floor manager did not even want to listen and just wanted to get rid of us. We then had to talk to another manager who told us that he would deal with it and talk and warn the deal and the floor manager, but not sure if they actual would.
An unbelievable hotel and casino.
This is a really great casino/hotel. The staff is very friendly, check in was a breeze. They have a very big casino floor with a large non-smoking room next to the casino. It's fun to walk around the place and see all the old clothes and guitars that were used by the rock and roll stars. The hotel has a large number of restaurants and a food court. The restaurants are all reasonably priced and Rise restaurant was open 24 hours, very convenient for a late meal. I stayed in the Guitar Hotel and it was really nice, the room was large and the bathroom ridiculously large. The room was very clean and housekeeping was always available. One of the nice features about the hotel is the large number and size of the pools. The only downside is you really need a car to get to the beach but outside of that minor problem I just love this place. I plan to return in the next few months.
WHAT HAPPENED TO THIS PLACE?!
I used to stay here and it was a luxury hotel. Now it literally feels like a motel, no exaggeration. My rooms tv didnt work, it had a used robe hanging up, my neighbors were yelling and screaming all night, the toilets in the casino were DISGUSTING. No one cleaned them at any time when I was there, urine and feces in the toilets at all times. The trash was overflowing in the parking lot. When my partner and I decided to leave early on day 2 of our vacation at 2am because our neighbors would not stop yelling, I brought my concerns to the night manager, Shanae, who was not only not empathetic but extremely rude and said she could do nothing for me other than wave the $80 resort fee. I explained everything that happened, that we were leaving early, and that it was our 6 year anniversary that we could not get back. She stared blankly at me and said she was sorry I felt that way. Awful customer service. I called customer service after and filed a formal complaint and was sent an automated response with no one reaching out to make things right. All they said was they “valued my feedback”. What the h*ll??? This is NOT acceptable. I will never spend another penny at Seminole Hard Rock in Hollywood, FL.
Price of a Maldives hotel, service of a motel
As a Casino it may be a fun place, but as a hotel, forget about it. It is very expensive and you can be better suited at any other hotel that charges you 30% of the value. At check in, you are not informed about the facilities and events. You have to go after the bellhop in order to get your luggage up as the carts are not available for a self carry of them. If you don't want to pay the valet, self parking is far and you have to figure out the way back to your tower yourself. If you do park valet, attention: apparently there are two different valet companies operating at the Guitar Hotel, and they don't talk to each other. Go after the events taking place there yourself. Nobody will inform you about them. Check-in is at 16:00!!! and the pool closes at 16:45, so forget about your first day usage of it. A daily rate is over 600.00 without resort fees and taxes and not even breakfast is offered. If your order packages online through ebay or amazon, take heed: you will have to walk a lot to a FedEx office to get them and sometimes, for an unknown reason, they are at the concierge... and if they are at the Fedex office, ypu pay 2.00. If not, you don't pay... At this daily rate and with so many downsizes, I do not see a reason to stay there apart from having the conveinence of using the casino and taking the elevator afterwards for a bed and a bathroom. A little too pricey for that...
Could of been much better.
Had a comp room for my birthday, did not get what was reserved. I had the guitar hotel, two queens, pool view, non smoking. Was booked a month in advance you’d think the room would still be available. Ended up getting hard rock hotel standard room. Alarm clock didn’t work, drain in the sink was broken, mirror in bathroom with LED lights wasn’t functional, drain in the shower was rusting out. With all the money I spend at the casino it would’ve been nice to get the room I actually booked. Everything is overpriced which probably isn’t a surprise but 3 people for a day at the pool is $300 in drinks and 2 pizzas. Disappointed. Casino is very nice and lots of different slot machines and it’s all very clean. Very very easy to get lost in there and not know where you are. Overall it wasn’t the worst but I’m underwhelmed with my experience. Would I pay $800 for 2 nights? Absolutely not.