Secrets Tulum Resort & Beach Club - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2141 reviews

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  Very good experience

  Very calm and peaceful. Not a lot of people and too much going on which is ideal for couples who want time away from noise and urban city.

  Nov 09, 2026
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  Five Star Experience

  We throughly enjoyed our stay at Secrets Tulum and would highly recommend to others. I’ve been to at least fifteen all inclusive resorts, and this is top two for me. When we arrived, we were greeted with a drink and a clean towel. Check in was quick and efficient. They did have us meet with the VIP experience people, offering their vacation club. We simply told them no, and there was no pushiness from their point. After this, we were taken to our room. The room: spacious, well kept, very clean. Not once did the room feel dirty. It did take a sec for the hot water to get to temp, but nothing substantial. Housekeeping generally was in the late afternoon which was at times inconvenient after coming back from the beach club, but nothing to remove stars for. Restocking the mini fridge was sparse at times, but I’m sure we could have called the front desk to ask for more drinks if we really needed to. Food: breakfast was pretty average for resorts- typically eggs, meats, fruits, pastries. Lunch at the beach club was limited but tasted great. Lunch at the poolside at the resort had many options, and all tasted great. I was impressed by each of our visits at the restaurants. The steakhouse had many offerings, and the steaks were cooked well and large. The French onion soup at the steakhouse was my favorite. The Asian restaurant had authentic flavors, and plenty of different options. The French restaurant was out of the three, our least favorite, but the filet entree was great- the apps and soups were limited from our POV. Drinks: appreciated the ability to have average priced spirits available- for me, having absolute vodka instead of a well vodka was appreciated. Servers were plentiful, and always coming around asking what you wanted to drink. Never felt pressured to tip by any of them, but they always showed appreciation for the tips they received. Beach club: Most days was an 18-20 minute ride from the resort. First shuttle is offered at 9:30 which is what we did daily. There was minimal other people at this time, and we had first pick for loungers on the beach. There is a gate/fence that separates the beach club from the beach. Many vendors at the fence line selling bracelets/clothes/food. There were two massage places on either side of the club. We did a massage from one of them- a 60 minute relaxing massage was $50 a person, much cheaper than the on site resort massage. I have had many massages here in the US, and was satisfied with this one. The other massage spot had similar pricing. They accepted cash and card (though a 5% fee for the card). The pools: there are multiple pools at the main resort, and one at the beach club. The main pool had daily activities, including water aerobics in the morning, and volleyball in the afternoon. Two of the lower level pools had their own bar, and the zen pool had waiters that walked by to get drinks. Appropriate volume of music, although there were some guests playing their own music and smoking hookah which was an inconvenience as an asthmatic (would have appreciated a staff member asking them to stop). There are roof top pools which we didn’t visit, but seemed to be a more party vibe. Excursions: we didn’t do an excursion due to shorter stay, but Amstar is available in the lobby to book. They do offer a twice a day bike ride- we didn’t do it, but knows it’s available. The resort premise: somewhat difficult to navigate, and took us a night when we arrived to figure out how to get places. Overall well kept. Overall, for the price point, we are very impressed by the food, service, and pools/beach that this resort offers, and would most definitely recommend anyone to try them out.

  Nov 08, 2026
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  Excellent experience

  Jorge, Miguel and Christian, thank for impeccable service I strongly recommend this beach plaje and the secrets tulum hotels

  Nov 05, 2026
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  Exceptional dining and responsive staff offset room hiccups and bugs

  We recently stayed at Secrets Tulum, and while our trip had some standout dining highlights and attentive service, a few room issues and environmental factors could definitely use improvement. Upon arrival, there was some initial confusion regarding our room placement. To the management’s credit, the front desk handled it quickly and generously upgraded us to Preferred Club status to make up for the inconvenience. Unfortunately, our room still had several maintenance shortcomings: the shower took roughly 10 minutes just to get warm water, the bathroom drain was clogged upon arrival, and minibar replenishment was sporadic and inconsistent throughout our stay. Additionally, the mosquito presence in and around the resort area was quite intense—more proactive pest control would make a huge difference. On the culinary side, having the Preferred Club upgrade was a massive plus. The Preferred food service was top-notch in both flavor and presentation, though the resort could improve communication on where and how to access those exclusive perks, as it wasn’t always obvious. The standard dining package was adequate, though we felt the resort lacked accessible snack options between lunch and dinner; having midday snack carts or continuous light bites by the pool would be a great addition. Two dining venues in particular stood out: Jasmine (Asian Fusion): Easily one of our best dinners. Our server was attentive without hovering, offered fantastic recommendations, and checked in regularly. The dishes were rich and flavorful, and the kitchen accommodated our custom alterations effortlessly. The Grotto: Hands down our favorite lunch discovery—our only regret is that we didn't know about it from day one. It has a great poolside setting with a curated, smaller menu where every meal was cooked to absolute perfection, complemented by just-right service. Had we known about it earlier, we would have eaten here every single day. The only major downside was the mosquitoes, which were particularly relentless around this pool area, so bug spray is an absolute necessity. Overall, the resort has incredible potential and wonderful culinary talent. With tighter room quality control and enhanced pest mitigation, it could easily be a five-star experience across the board.

  Nov 03, 2026
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  Tulums best vibes. Dont keep it a secret!

  Great vibes all around. Sort of in the jungle with a beach club minutes away. Totally opposite of Cancun which is much more of a hotel scene.

  Nov 02, 2026