Hotel Promotions
Non-Refundable rate. No Cancels/No changes.
Non-refundable Rate - No cancellations or changes allowed. The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 09 Oct 2023 onwards
Travel Dates: 25 Jan 2024 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Luxury Extras: sparkling wine breakfast, 25% discount on spa, and more.
Guest will receive:-

- One Standard set of amenities
- Welcome letter
- One (1) bottle of wine/sparkling wine, rum, or tequila (per room/per stay)
- 25% discount on Spa Services (one per person/per stay)
- One (1) in-room family breakfast or breakfast with sparkling wine (per room/per stay)

Additional Terms and Conditions:
Type of wine/spirit bottle provided is at hotel discretion. 
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products.
Any Spa Service or discounts that state valid per person/per stay are limited to a max of two (2) adults per room.
Discounted amenities and services cannot be combined with other discounts or special offers on property.
All amenities are subject to availability.
Additional restrictions may apply on eligible Spa Services. 
All services should be arranged with the concierge after check-in.

Blackout: Dec 21-Jan 4 each year.
Applicable Dates:
Booking Dates: 01 Jan 2026 to 31 Dec 2026
Travel Dates: 01 Jan 2026 to 30 Jun 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings Complimentary Hydrotherapy.
Complimentary Hydrotherapy - valid once per person per stay (max 2 adults per room).
Applicable Dates:
Booking Dates: 03 Nov 2026 to 08 Dec 2026
Travel Dates: 01 Apr 2027 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings discount off Suites/Premium rooms, spa services and one (1) cabana rental.
Discount is already reflected in the rates. Savings percentage and spa services vary by hotel and may not be in place for the entire travel window. One (1) cabana rental per room per day. Blackout dates may apply and vary by hotel. Not combinable with any other discounted rates or promotions unless otherwise advised.
Applicable Dates:
Booking Dates: 03 Nov 2026 to 08 Dec 2026
Travel Dates: 01 Apr 2027 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Book Now Save up to 20% off.
Discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 03 Nov 2026 to 08 Dec 2026
Travel Dates: 06 Nov 2026 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Bars
    Preferred Club Lounge Bar 
    • Located inside the Preferred Club lounge
    • Exclusive use for clients staying in the Preferred Club.

    Preferred Club Pool Bar 
    • Swim up bar located in the Preferred Club infinity pool area
    • Exclusive use for clients staying in the Preferred Club

    Rendezvous 
    • Enjoy the finest cocktails at our lobby bar

    Showtime 
    • Theatre bar.

    Desires 
    • Sports bar, music lounge.

    Sugar Reef 
    • Pool bar

    Manatees 
    • Swim up bar
  • Restaurants
    El Patio 

    • Delectable Mexican dishes
    • Air-conditioned with outdoor seating available
    • Approximate seating capacity: 120 guests
    • Dress Code: Casual Elegance

    Meraki 
    • Mediterrasian fusion of a la carte Pan-Asian and Hibachi delicacies and Mediterranean cuisine
    • *Reservations are required for seating at Teppanyaki table
    • Air-conditioned with outdoor seating available
    • Approximate seating capacity: 138 guests
    • Dress Code: TBA 

    Tierra 
    • Inspired by the Amazon, this fusion restaurant boasts South American flavors from Brazil, Peru, Venezuela,
    Argentina, & more. Menu includes stir fry, sushi, vegetables, oysters, soups and desserts.
    • Air-conditioned with outdoor seating available
    • Approximate seating capacity: 138 guests
    • Dress Code: Casual Elegance

    Oceana 
    • Fresh seafood delights by the beach, presented in an elegant and romantic seaside setting
    • Air-conditioned with outdoor seating available
    • Approximate seating capacity: 120 guests
    • Dress Code: Casual

    Portofino 
    • À la carte restaurant featuring authentic Italian cuisine
    • Air-conditioned with outdoor seating available
    • Approximate seating capacity: 150 guests
    • Dress Code: Casual Elegance

    Seaside Grill 
    (open to all guests)
    • À la carte steakhouse dinner by the beach
    • Approximate seating capacity: 120 guests
    • Dress Code: Casual
    • Casual Elegance required for dinner

    Market Café International Buffet 
    • Featuring a variety of local and international cuisine plus late-night bites served buffet-style
    • Air-conditioned restaurant with outdoor seating available TBA
    • Approximate seating capacity: 296 guests
    • Dress Code: Casual
    • Casual Elegance required for dinner

    Coco Café 
    • Premium coffee & snacks in a casual and relaxed atmosphere.
    • Dress Code: Casual

    Barefoot Grill 
    • Delicious burgers and hot dogs served beachside
    • Dress Code: Casual

    Tides Bites Food Truck
Room Type
  • Junior Suite King Bed
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Tropical View King Bed
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Tropical View Double Beds
    Bedding: 2 Queen Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 3,Total 3
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Swim Out King Bed
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Swim Out Double Beds
    Bedding: 2 Queen Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 3,Total 3
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Junior Suite Tropical View King Bed
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Junior Suite Swim Out Double Beds
    Bedding: 2 Queen Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 3,Total 3
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Master Suite Swim Out
    View : Pool.
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Rooftop Master Suite with Plunge Pool
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Villa Zamna
    Bedding: 2 queen beds.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 10,Total 10.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Garden View King
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite Garden View Double
    Bedding: 2 double Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 3,Total 3
    • Air conditioning
    • Bathroom amenities
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite Pool View King
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Bathroom amenities
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite Pool View Double
    Bedding: 2 double Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 3,Total 3
    • Air conditioning
    • Bathroom amenities
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite Swim Out Double
    Bedding: Doubles bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Partial Ocean View King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Partial Ocean View Double
    Bedding: Doubles bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.

    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Ocean Front King
    Bedding: King Bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.

    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Ocean Front Double
    Bedding: Doubles bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.

    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Swim Out King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Jr. Suite Ocean Front Swim Out King
    Bedding: King Bed. Room Requests are not guaranteed. They are based on availability upon check-in.
     
    Occupancy Limit: 2 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Wireless internet connection
  • Preferred Club Jr. Suite Ocean Front Swim Out Double
    Bedding: Doubles bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.

    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Preferred Club Master Suite Ocean Front Swim Out King
    Bedding: King Bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Presidential Suite Ocean Front Plunge Pool King
    Bedding: King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Run of the House
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Flat Panel Television Including HD Channels
    • Hair Dryer
    • Safe
    • Wireless internet connection
  • Junior Suite Partial Ocean View King
    Bedding: King Bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Junior Suite Ocean View King
    Bedding: King Bed. Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • TV
    • Wireless internet connection
  • Junior Suite Double
    Bedding: Doubles bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Junor Suite Partial Ocean View King
    Bedding: One king bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Jr. Suite Tropical View King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Tropical View Double
    Bedding: 2 Doubles Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Partial Ocean View King
    Bedding: One King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Jr Suite Ocean View King
    Bedding: One King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Jr. Suite Ocean View King
    Bedding: One King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Ocean Front Double
    Bedding: Doubles bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Swim Out King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Ocean Front Swim Out King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite Ocean Front Swim Out Double
    Bedding: Doubles bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Master Suite Ocean Front King
    Bedding: King Bed. 

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limit: 2 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Deal of the Day
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Presidential Suite
    Bedding: 1 King Bed.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: Adult 2,Total 2
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
On-Site Amenities
  • 24-hour room service*
  • Butler service*
  • Concierge desk*
  • Front desk*
  • Housekeeping*
  • Laundry Facilities*
  • Parking*
  • Pool*
  • Spa*
  • Wireless internet connection in public areas*

* Fees may apply

On-Site Recreation
  • General *
    Pickleball court
  • Pool *
  • Spa *
    guests seeking a sanctuary for the senses, Secrets Spa by Pevonia® at Secrets Tide Punta Cana offers a sublime atmosphere of pure indulgence that combines hydrotherapy and relaxing treatments creating a refreshing, invigorating and peaceful experience. Pamper yourself in our stunning spa surrounded by a hydrotherapy circuit, sauna, and steam room. A sauna, steam room, private shower and a relaxing indoor lounge area are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures, and a full-service beauty salon are available for you. The spa also offers an array of rejuvenating facials, spa packages and pampering for your hands, feet and nails
  • Teen programs *
  • Water activities *
    • Fishing 
    • Catamaran 
    • Introductory scuba lesson in the pool 
    • Scuba diving 
    • Snorkeling 
    • Water aerobics 
    • Windsurfing
Off-Site Recreation
  • Golf *

* Fees may apply

Secrets® Tides Punta Cana is an idyllic seaside haven perfectly located on nearly 800 feet (262 yards) of picturesque palm-studded beach in Uvero Alto. Feel transported into a lush Caribbean world from your first moments upon arrival as you wander through the intricate lobby. Be greeted by an open view of the ocean, then feel immersed in nature as you travel along pathways woven around trees and local flora. Continue on the open, yet covered, walkways to one of 668 non-smoking suites designed to reflect a luxury residential

community, with each set of suites having a unique atmosphere and visual approach. Each suite is graciously appointed in

modern Caribbean style and comes with 24-hour room service, a daily refreshed mini bar and a private furnished terrace or swim out – all part of the Unlimited-Luxury® inclusions. Plus, Preferred Club guests will have access to dedicated butler service, a private pool area, two outdoor hot tubs and a private lounge. Delight in unlimited top-shelf spirits and gourmet dining with unique fusion options such as our Mediterrasian restaurant,

Meraki, serving a mix of Pan-Asian and Hibachi delicacies and Mediterranean cuisine. Or Tierra, an Amazon inspired venue boasting a variety of South American flavors from Brazil, Peru, Venezuela, Argentina and more. Stay in with 24-hour room service and dining options or spend a night out nearby resorts with the Sip, Savor & See Dining Experience.

Warm yourself in the Caribbean sun, enjoy daily activities and live entertainment, or simply lounge by the infinity pool that winds to perfectly manicured gardens by the ocean with lush vegetation for ample shade and relaxation. Tee off at nearby world-class golf courses or pamper yourself at the Secrets Spa by Pevonia® - the options are truly endless. Escape into luxury at Secrets Tides Punta Cana, where rich island foliage and the crystal-clear Caribbean Sea merge with modern, luxury style and a romantic atmosphere.

Property Information

Total rooms: 668
Playas Uvero Alto, Km. 275, Higuey, La Altagracia, Dominican Republic

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3093 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful getaway.

    Amazing, Wonderful, Beautiful, Staff Wonderful, attentive , friendly. 5 stars across the board. Would recommend to any family , business , couples. This place was amazing.

    Nov 09, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Experience

    Carela was fantastic! Extremely professional and met our every need. He obtained a visit for Nextdoor at Breathless. We hit the small casino and hit a great little jackpot! The resort has a very small footprint and I would suggest a 3-5 day stay. Entertainment team was fantastic! The cheap massage huts are excellent! Those are to the left of the beach. Go see TaTa at the first massage hut. Rosa on the beach will give you a great massage right where you sit on the beach at the resort. Allergy folks… talk to the restaurant manager in the buffet and they are happy to accommodate. They will also cook things separately for you if need. House band is great! Enjoy!

    Nov 09, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stay/butler

    Our stay was amazing during this visit. The food, atmosphere, and entertainment made for a great stay. From the moment we stepped foot on the property, our butler, Jaime, took care of our ever need. If they give you the option, choose him during your stay.

    Nov 09, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Vacation

    We had such a wonderful experience in Punta Cana, and a big part of that was thanks to our butler, Estarlin. He was honestly amazing! From the way he treated us to his calm and welcoming personality, everything about his service was exceptional. He was always kind, attentive, and ready to help, making sure we were comfortable and well taken care of throughout our stay. What stood out most was how naturally he made us feel welcome. He never made anything feel like too much trouble, and his professionalism and genuine kindness really made a difference. Estarlin, thank you for making our stay even more special. Your service did not go unnoticed, and we truly appreciate everything you did for us. You are a credit to the resort, and we hope to see you again on our next visit to Punta Cana!

    Nov 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wondering Anniversary Trip

    Wonderful experience. The staff were warm, beautiful, kind and caring. The resort was beautiful and clean. The beach was great. Be careful because the tide is strong! We enjoyed a majority of the food. The breakfast menu at the preferred restaurant could use some improvements like adding eggs Benedict. The coco Cafe was fantastic and the ladies working there were super nice. The drinks at the preferred lounge were excellent. We enjoyed playing pool in the sports bar, but we wished they had just one more pool table in the preferred lounge since the sports bar tables were often occupied. Also, chalk for the tables would be helpful. We loved our room and liked having the secrets box however the room service app wasn't working so we always had to call using the phone. No big deal. Our butler Emanuel was terrific! He was very attentive and texted and visited us daily to make sure we had everything we needed. The pools were clean and refreshing. We especially enjoyed the hot tub in the preferred area and drinking the chocolate monkeys by the pool. The pool bar service at the preferred pool was very slow which is no big deal.. its not like I had any appointments to get to, however they should make a fridge accessible for customers to grab a bottle of water instead of having to wait to be served to ask for a water. Sometimes I stood there for 10 minutes in the heat just to ask for a water... I would also recommend putting something in place for the staff to better distinguish preferred guests over regular guests. We were often asked our room numbers when passing the towel area to get to our preferred room which could become a little annoying. Also, they need to cool down on spa staff. I was asked about 15 times over 7 days to come to the spa. Lol. Overall, these things don't bother me, I'm just being picky to help bring this place from excellent to incredible 😉. The entertainment was great and Halloween was truly Epic. Lots of comfortable places to sit in the lobby and we enjoyed hanging out there. Overall, this was one of my favorite hotels and an excellent experience overall. I would highly recommend this hotel to everyone.

    Nov 08, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

{{title}}

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319