Secrets Riviera Cancun Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2340 reviews

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  Not a Secrets property Be aware!!!!

  ### Extremely Disappointing Experience! Not Worth the Money or the Preferred Club Upgrade! Our stay from October 25 through November 1, 2026, was extremely disappointing. Having stayed at Secrets properties before, I expected the same level of luxury, exceptional service, and quality. Unfortunately, this property fell far below those expectations. From the moment we arrived, the experience was unacceptable. No one greeted us or assisted with our luggage. Despite paying extra for Preferred Club, we received no welcome tour, no explanation of the resort amenities, and no information about our exclusive benefits. The Preferred Club lounge did not even appear to be exclusive to Preferred Club guests. The customer service was subpar, and several staff members were rude and unprofessional. It often felt as though good service depended on how much you tipped. The food quality was disappointing, the drinks were watered down, even in the Preferred Club lounge, and the beach was disgusting. To make matters worse, neither hot tub on the Breathless side was working, scheduled late-night food service did not open on time, and the nightclub charged guests just to sit down. Many of the better seating areas throughout the resort required additional payment. For a property advertised as all-inclusive, the number of extra charges was ridiculous. We were also constantly approached by aggressive sales representatives throughout our vacation. Instead of relaxing, we spent our time dealing with disappointing service, unavailable amenities, and pressure to spend more money. **After paying a premium price for a seven-night stay, we expected a luxury experience, not constant disappointments and additional charges.** The Preferred Club upgrade was absolutely not worth the money, and this property does not compare to the quality and service I have previously experienced at Secrets resorts. This was one of the most disappointing resort experiences we have ever had. We paid for luxury and received mediocrity. **I would not recommend this property, and I will never stay here again. Save your money and choose a resort that actually delivers the quality, service, and all-inclusive experience it advertises!**

  Nov 09, 2026
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  Outstanding visit

  Overall, I had a wonderful experience at your resort this past week from 11/2-7. I especially wanted to recognize and appreciated the following individuals: Antonio (Tony) pool concierge. Polo, Daniel, and Mari secrets pool waitstaff. Luis entertainment. Luna and Yesenia from Rosewater. Lizbeth our room housekeeper Rm 2414 I forgot the name of the lady in the spa who gave me a massage on Wednesday. She was outstanding! I also didn’t catch all involved with my hydrotherapy sessions on Wednesday & Friday, but they were very attentive and ensured I had a great experience from check-in to check-out. Sincerely, Teri Clow

  Nov 09, 2026
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  Exceptional Service, Delicious Food, and an Unforgettable Stay!

  We had an absolutely amazing time at Secrets Riviera Cancun Resort and Spa! From beginning to end, our experience was exceptional, but what truly set this resort apart was the staff. Their attentiveness and genuine hospitality were unlike anything I’ve experienced at any other resort. They consistently went above and beyond to make our stay special. A few individuals deserve special recognition: Antonio, the pool concierge, was absolutely outstanding! His professionalism, attention to detail, kindness, and willingness to go the extra mile made every day by the pool a pleasure. He stood out as my most favorite employee. Daniel, another pool concierge, was lighthearted and incredibly talented. He had such a thoughtful way of making guests feel special and seen by creating personalized messages in the sand, whether acknowledging a special occasion or bidding them farewell from the resort. Polo, Manuel, and Mari were our wonderful waitstaff at the Secrets pool. They provided exceptional service! They were attentive, friendly, and always made us feel genuinely cared for. It was clear how hard they worked, and they always did so with a smile! Luna was hands down the best bartender at the resort! He is located at Rosewater, and his fantastic personality and wonderful service made every visit to the bar a treat. Luis from the entertainment team was another standout! He was funny, energetic, and incredibly hardworking. He had a special talent for encouraging everyone to participate and have fun while keeping the atmosphere lighthearted, playful, and never overly competitive or serious. He made the activities enjoyable for everyone, regardless of whether they participated or simply watched. Beyond the incredible staff, our room was impeccably clean, and I have to mention how incredibly comfortable the bed was! I’m actually in the market for a new mattress, and after sleeping in this one, I wish I could bring it home! I fell asleep so easily every night and slept straight through until morning. The room was wonderfully quiet, without any noise disturbances. Between the comfort of the bed and the peaceful atmosphere, I couldn’t have asked for a better night’s sleep. And the food was absolutely delicious! Honestly, the best food I’ve ever had at a resort. We were consistently impressed with the quality of our dining experiences. Sometimes we actually wished they served smaller portions just so we could try more things! We’ve stayed at resorts before, but the level of personalized attention we received at Secrets Riviera Cancun was truly in a league of its own. It’s rare to encounter so many employees who genuinely seem to care about making every guest’s vacation memorable. A heartfelt thank you to the entire team, especially those mentioned above, for making our stay so wonderful. We are truly grateful!

  Nov 09, 2026
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  The gist of our experience

  Good clean resort with friendly and helpful staff. preferred Club is only worth it if you like to have quiet in the evenings. Food wasn’t great, even for an all inclusive. The ocean water is red algae and apparently crocodile infested. I’m telling you because nobody else will🤙 The middle pool was the best in our opinion for all day hangout with good music and vibes.

  Nov 05, 2026
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  Exceptional Resort!

  I have stayed a numerous places due to traveling all over the world, I can say without a doubt that this resort provides exceptional service. My husband and I came here for our honeymoon from October 28th - November 3rd and we had a beautiful trip! The staff made this experience 10 times better with their beautiful fun attitudes, jokes, and genuine kindness. I am beyond grateful and highly recommend this wonderful place! Cleanliness: the property itself is very well maintained with staff constantly working to keep it cleaned, grounds maintained, it doesn’t seem like anyone takes a break! The rooms were very well cleaned as well, they had a turn down service too which was exceptional even placing a mat by your feet at the bed that said “sweet dreams.” It’s the little details that go a long way. Atmosphere: the secrets side is my favorite, super peaceful and relaxing. There is the Breathless side which is more of a party energetic vibe. The entire place seems like a tropical fairy garden which I loved! Beautiful flowers and greenery all over with a sprinkle of lights at night. Fire pits spread out that they light at night, water features throughout that add peaceful zen vibes. All of the restaurants had excellent themes and were decorated very well and uniquely. Food: almost did not have one bad meal here, the food was very flavorful and delicious! I just didn’t care for the poolside caesar salad because the dressing was very watered down, but oh well. It’s just a Caesar salad anyways haha. Drinks: were delicious and so many options to choose from! My favorite was the mango daiquiri, just a very refreshing poolside drink on a hot day! Spa: insanely relaxing and has a very unique hydro therapy session that is definitely worth it! They guide you through everything which is very nice and helpful Entertainment: this resort has excellent entertainment options. There is always something going on and it is well advertised from staff word of mouth, the electronic boards everywhere, and on their app. They really make sure it’s not possible to be bored here and they enjoy bringing smiles to people’s faces. Just a couple of exceptional staff members that deserve an extra mention… - [ ] Juliet and Lenore from the spa, beautiful smiles and excellent positive attitudes - [ ] Angel from the front lobby transportation area helped us many times and was eager to help - [ ] Daniel from the pool was very funny and joked with us about our Buffalo Bills NFL team - [ ] Carlos from the poolside bar was always smiling and singing along to songs while working his tail off. It made me smile when he was singing, very fun attitude - [ ] Carlos from the inside preferred bar provided exceptional service, he was both professional and very funny engaging with us - [ ] Jamie, driver from Amstar was above and beyond. He was very kind and informative about the area, we enjoyed our conversation during the drive. He made sure we were comfortable with the AC since it was a very hot day and offered us beverages as well! - [ ] Manuel and Pollo from the pool - very attentive with drinks! Hard workers! - [ ] Alberto from rose water, very attentive and great service - [ ] Fernando (even though he is a Patriots fan haha) - He is a butler and super helpful. Goes above and beyond and just enjoys making conversation as well. - [ ] Aladino from the French restaurant provided high class service - [ ] Yoel from The Silk City Asian restaurant was very attentive and went the extra mile to create a nice dining experience for us - [ ] Lilly from Amstar helped us book multiple things and was extremely helpful. She booked golf excursions with transportation for us, a parasailing excursion with transportation and transportation back to the airport Random tips: - bring cash for tips, the staff deserve it - there was some miserable person that complained online about there not being enough water. They lied. I am a water drinker and there was plenty. They provide a 1 liter bottle in the room daily, then have the secrets water bottles in the room fridge and just encourage you to use their refillable water bottle stations that are throughout the resort. I also drank their water from all the restaurants and had no stomach issues whatsoever. - took us a second to figure out, but the master button in the room turns off all the lights haha - they provide a beach bag to use during your stay so you don’t need to bring one! - we had a swim out room which is lovely, but some of the pools are in very shaded areas so they are a little cold. We only used our personal pool once due to this - you can book the pool cabanas a day prior with the pool attendant desk. Definitely worth it and nice to have for the full day - people are obnoxious and put towels and belongings at the pool chairs at 7am and then leave for multiple hours to get breakfast and what not so beware of inconsiderate people - the restaurants generally do not need reservations and don’t have a long wait time. The hibachi experience does need a reservation though. - there is a lovely 24/7 coffee shop that has delicious ice cream! - there is an awesome hawk named Novak and I apologize, but I didn’t get the handlers name. She was very kind and always had a smile on her face. Novak works hard to keep other birds away. It was really neat to see him up close - the gym is excellent! Most resort gyms are basic and have mostly treadmills. This one provided everything! A lot of strength training machines, even two peloton bikes! And some motivational words all over. Very nice! Prior to coming here we saw some “Karen” complaining about numerous things. We took it with a grain of salt and quickly realized how crazy she must be. If someone complains in paradise, maybe they need to reflect on their life, because the problem is not with this resort. Thank you Secrets, you gave us an unforgettable experience!

  Nov 04, 2026