Secrets Moxche Playa del Carmen - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5053 reviews

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  I would definitely come back

  It is a beautiful place, the a la carta restaurants are amazing, such a great experience. At least one pool should close later and the disco can improve the dj, too much American music.

  Nov 08, 2026
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  Would give zero stars, if possible

  I would have given 0 stars if an option. FIrst off, I’m a UVC member and have been to many of their brand resorts. Surprisingly, this was by far the worst. The complaints and reports of food poisoning are true. Me and my partner both got sick after our first full day there. Despite the numerous reports of illness, the resort still claims there are no incidents. Even after we filed our report with the hotel, they continue to tell worried guests, who have upcoming stays, that there are no reports. This is from communications with others on the Facebook page. I don’t like being lied to. Besides being sick the entire time, there are many other complaints about this resort. For it only being 5 years old, it’s in horrible need of maintenance and they are not keeping up with its maintenance. When we toured this property 1.5 years ago, we were blown away by all of the vegan options, particularly at the buffet. At that time for lunch, they had an entire section of vegan and GF desserts which now no longer exists. They also don’t have the food properly labeled at the buffet or on the restaurant menus which is very frustrating. The food that we were able to eat, was not 5 star worthy. The resort also appeared to be under staffed. Many pools didn’t have servers, no one regularly refilling water at restaurants, 30 minute waits for restaurants that were only 50% filled. Construction noise could be heard in our room and in all of the pools closest to the main building. Lastly, after several purchases at their pharmacy, the only place where we used our credit card, we got alerted of about 30 fraudulent charges pending on our card. Not sure who is to blame for this, but it happened at the resort. We will definitely not be returning to this resort and should have changed our reservation after reading all of the negative comments on Facebook. Lesson learned.

  Nov 08, 2026
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  Most relaxing!

  Do not let the "bad beach" and e coli talk scare you away. Yes, there is beach erosion, but no sargassum. Thee water was pretty and swimmable. The real beauty of the beach is chaaaaaairs are spread around the beach area under beautiful palm trees and you felt like you on a private beach. No ling, crowded rows of beach chairs. Just peaceful lounging listening to the gentle waves and the rustle of palms. The staff is excellent, beautiful clean property with excellent pools, entertainment and top rated food .

  Nov 08, 2026
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  The perfect honeymoon

  We had our honeymoon at Secrets Moxché and it was absolutely perfect. The food was to die for and the staff were amazing, we hope that one day we can return.

  Nov 07, 2026
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  Better than Ever

  Better than Ever We were here for 8 nights. Overall all an incredible stay with a few small quibbles. Positives: AMAZING STAFF ensuring a fun, energetic poolside experience every single day. Excellent beach volleyball Fantastic dining, from curated smoothies in the morning, prime rib for lunch, and rock shrimp for dinner. Gorgeous, comfortable rooms, temperature set perfectly, and additional almohada de plumas for a great night sleep. New, smooth walkways around the resort are beautiful. Negatives: Dessert options have gotten worse at the restaurants. Bring back the chocolate ganache cake at Seasoul and chocolate ravioli at Allora. Less ice cream, more real dessert options please. Pool lounge chairs at the main activity pool are way too low and showing age. Need to be replaced with higher more comfortable chairs. Wood planks at main activity pool are aging, resulted in several splinters. Need ab machines at fitness center. We absolutely LOVE Moxche - the stunning architecture, the lush grounds, the vibe - but the absolute best reason to come is the incredible staff. This was our 4th trip in less than 2 years, and we always return due to the incredible people who are our family away from home. Special shout out to the following: Market Cafe - Rudi and Eduardo Suki - Pancho, the manager (didn't catch her name), and Lisbeth, a total gem, who remembers us from our very first visit Jan '25 Housekeeper - Javier Pool Concierges - Elias, David, Jaime The entire Entertainment team including the managers and supervisors - Ari, Sergio, Uzi, Sandy Cheeks, Jouram, Miguel, Jose, Gabby, Jesse. The team presented us with a beautifully framed family fingerprint tree that we absolutely cherish! Can't wait to see all of them again soon!

  Nov 07, 2026