Resort Details
- Barefoot Grill
Relaxed poolside spot designed for comfort and convenience, allowing guests to enjoy casual grilled favourites and light bites without having to leave the pool area or change out clothing. Perfect for a laid-back and effortless daytime lunch experience
- Bordeaux• Elegant à la carte French restaurant offering a refined fine dining experience in a sophisticated setting. Showcasing classic French cuisine with a contemporary touch, expertly prepared dishes, and an intimate ambiance, Bordeaux invites guests to savour an elevated• Approximate seating capacity: 96
- Coco CafeCharming coffee spot offering premium coffees, teas, pastries, and light bites in a relaxed and inviting setting. Perfect for a morning pick-me-up or a casual break throughout the day, it provides a cozy atmosphere for guests to enjoy sweet treats and freshly prepared beverages.
- El PatioSavor Mexican à la carte cuisine in a traditional authentic ambience.
- Himitsu• Elegant à la carte restaurant specializing in Pan-Asian fusion cuisine, where bold flavors and refined presentation come together in a sophisticated setting. Guests may also enjoy an interactive teppanyaki experience at one of three teppanyaki tables, available by reservation through the resort app once checked in.• Approximate seating capacity: 68
- Oceana• Newly renovated Oceana Restaurant, where fresh seafood is expertly presented in a serene and romantic setting. This exquisite dining venue has undergone a complete transformation, creating an enchanting atmosphere that invites guests to indulge in a symphony of flavors while gazing out at breathtaking ocean views.• Approximate seating capacity: 62
- Portofino• À la carte Italian restaurant offering a refined dining experience inspired by the flavors of Italy. Featuring classic cuisine, thoughtfully prepared dishes, and a warm, sophisticated ambiance.• Approximate seating capacity: 122
- Preferred Club LoungeBreakfast a la carteLounge beach club experience exclusive for preferred club guest.
Enjoy cocktails and premium beverages in an exclusive lounge. - Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Seaside Grill? Newly renovated Seaside Grill perfectly situated poolside with stunning views. Savor an exquisite selection of à la carte grilled specialties, prepared to perfection by our talented chefs. The complete renovation has transformed the space into an inviting oasis, where the views complement the tantalizing aromas from the grill.
• Located pool side with stunning ocean views serving à la carte grilled specialties.
• Approximate seating capacity: 72 - Various Bars/Lounges
Barracuda: Pool and beach bar offering signature cocktails
Desires: Contemporary music lounge featuring flat screen TVs, dance floor and DJ
Manatees: Relax with a refreshing cocktail at this swim-up pool bar
Rendezvous: Lobby bar featuring chic furniture for lounging with a refreshing cocktail and live music at night
Showtime: Sip your favorite cocktail while enjoying our nighttime entertainment
Sugar Reef: Bar serving your favorite tropical cocktails
Preferred Beach Club: An exclusive oceanfront retreat reserved for Preferred Club guests, designed to elevate the beachside experience with added comfort and sophistication. Featuring upgraded lounge areas, personalized service, and a refined ambiance, this private sanctuary offers the perfect setting to relax, unwind, and enjoy premium food and beverage offerings with stunning Caribbean views.
- World Cafe• Newly renovated World Café, the resort's only buffet restaurant, offering a vibrant array of international cuisine. With themed stations and live cooking, fresh ingredients and quality dishes in a relaxed, elegant atmosphere. The World Café redefines buffet service, making every meal a delightful culinary adventure.• Approximate seating capacity: 208
- Sip, Savour & SeeDine Around Plan at nearby resorts.
- Junior Suite Tropical View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Tropical View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Swim Out Tropical View
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Double
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Swim out
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Presidential SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Preferred Club Honeymoon King SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Junior Suite Tropical View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Partial Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Preferred Club - Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Swim Out KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Deal of the Day
- Alarm clock
- Bathroom amenities
- Coffee/Tea Maker
- Iron
- Telephone
- TV
- Run of the House
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Swimout Tropical View KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Swimout King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Ocean Front Swim Out Governor SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Presidential Suite SwimoutBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock with wireless charging
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Honeymoon Suite Ocean FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Hair Dryer
- Telephone
- TV
- Wireless internet connection
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf,Offsite*
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf, Offsite*
- Health club*
- Jacuzzi
- Laundry/Valet service*
- Non-smoking rooms available*
- Pool*
- Restaurant*
- Spa*
- Tennis court*
- Water sports*
- Please contact the hotel for additional information.
* Fees may apply
- Beach
- Billiards
- Bocce court
- Dancing
- Fitness center on-site*Please note: All fitness facilities are open limited time in accordance with local laws
- General *Activities/Entertainmento Art, Wine & Cheeseo Make your own Pizzao Billiard Tableso Giant Chessboardo Foot Billiard Courto Aqua Strongo Aqua spinningo Paddle Boardo Paella Cooking Experienceo Kitchen Touro Macrame classeso Pharmacy shop
- Hot tub *
- Jacuzzi
- Non-Motorized Water Sports *
- Kayaking
- Sailing
- Snorkeling - Pickleball *
- PoolUpgraded the existing pool with an “artificial beach” on one side. The entrance of the pool now has a beach-like access and feeling for guests.(Activities pool)
- Sailing *Catamaran
- Spa *
For those seeking a sanctuary for the senses, Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and a wide variety treatments creating a refreshing, invigorating and peaceful experience.
- Tennis court *1 Tennis Court
- Water activities *
- Water Aerobics
- Pool Volleyball - Windsurfing *
- Golf location (onsite/nearby) *
* Fees may apply
Perfectly situated on the stunning Riviera Maya, Secrets Maroma Beach Riviera invites you to experience a slice of paradise along a shoreline recognized as one of the best beaches in the world. This award-winning AAA Five Diamond resort boasts sublime ocean views from 100 percent of its non-smoking suites, as well as ground floor suites with direct
swim-out access. Revel in the privileges of Unlimited-Luxury® including limitless top-shelf spirits, pool and beach waitservice and 24-hour dining options allowing guests to enjoy late night bites in room dining.
Each suite is truly deluxe featuring inspiring views of the expansive gardens or crystal-clear Caribbean Sea. Twelve smaller pools offer several suites private swim out access, while the pristine infinity pool provides breathtaking views stretching to the horizon, and an activities pool. Each finely appointed suite boasts a king size beds, or double beds, a private furnished terrace with plunge tub, full Italian marble bathrooms with jetted whirlpool baths, daily refreshed mini-bars, and 24-hour room and concierge services. Culinary delights await at gourmet restaurants and lively nightspots, with the bonus to explore nearby participating resorts with the Sip, Savor & See Dining Experience.
Golf enthusiasts can enhance their skills with discounted green fees at El Camaleón Golf Course and El Tinto Golf Courses. Rejuvenate at the serene 13,000 sq. ft. Secrets Spa, offering a variety of restorative treatments. As night falls, live evening shows and specialty themed events will entertain and amuse. Secrets Maroma Beach Riviera Cancun has been proudly recognized as the top 1 All-Inclusive Resort in Mexico and No. 3 in the World, by the Trip Advisor Travelers choice awards. Secrets Maroma Beach Riviera Cancun continues to set the standard for luxury and romance.
Guests are invited to embark on an extraordinary culinary journey at Secrets Maroma Beach Riviera Cancun, enriched by recent renovations that have transformed the dining spaces, including the World Café, Oceana, and Seaside Grill. Each restaurant now features a refined ambiance that enhances the dining experience, allowing guests to savor exquisite dishes prepared with innovative flair. With breathtaking views and menus that highlight local flavors, these venues offer a gastronomic delight that captivates every palate.
To further elevate the experience for our Preferred Club guests, a completely new check-in area has been introduced, ensuring a seamless arrival. The newly remodeled Preferred Club Lounge complements this enhancement, showcasing contemporary décor and upgraded comforts for relaxation. This chic retreat creates an inviting atmosphere where guests can unwind in style, seamlessly integrating with the overall experience at the resort, and reaffirming our commitment to exceptional service and hospitality.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Nov 07, 2026
Beautiful resort with amazing service!!
We decided to try Maroma Beach because we couldn’t get a flight that worked for us at Secrets Cap Cana which was where we had booked initially. We were extremely impressed with everything at Maroma. When their renovations are done this resort will only be that much more amazing.
-
Nov 06, 2026
Amazing honeymoon at Secrets Maroma Beach
We had the most amazing honeymoon at Secrets Maroma! The staff here goes above and beyond to make your stay special. We were in the Preferred club honeymoon suite and it was breathtaking, the beach view from our balcony every morning was amazing. Preferred club gave us so many well worth it amenities, the Oceana restaurant for preferred breakfast and the Preferred beach club were amazing. We loved our concierge Brandon, and pool bar staff Dario, Pedro, & Valentin. The entertainment team was so fun in getting everyone involved shoutout Marcelo & Daniel! Truly a great experience from start to finish. Amazing food, staff, and grounds. Can not ask for more!
-
Nov 04, 2026
First Time Vacation in Riveria Maya
Wonderful resort. Beautiful beach. Unbelievable food and service. Will be back next year. Resort was doing some construction with adding a new pool which didn't not bother us once we got to the pool or beach. Very clean resort.
-
Nov 04, 2026
An Unforgettable Honeymoon – Exceptional Staff, Amazing Entertainment and Memories to Last a Lifetime! ❤️
If you're considering Secrets Maroma Beach for a special occasion, or simply looking for a fantastic holiday, we really cannot recommend it highly enough! We chose this beautiful resort for our honeymoon, and it certainly didn't disappoint. From the warm welcome on our first day to the exceptional service throughout our stay, everything felt that little bit more special. The resort itself is stunning, but what truly sets Secrets Maroma apart is its incredible staff. Their genuine friendliness, attention to detail and willingness to go above and beyond made our honeymoon an experience we'll never forget. A very special mention to Roberto, who first looked after us at lunch on our very first day and continued to take wonderful care of us at breakfast and lunch throughout our stay. From that first meeting, Roberto made us feel incredibly welcome, and his warmth, friendliness and genuine enthusiasm never faded. Always smiling, attentive and happy to have a chat, he made every visit that little bit more special. We genuinely looked forward to seeing him each day. Roberto is an absolute credit to Secrets Maroma and one of the people who made our honeymoon so memorable. We also want to say a huge thank you to Talia, our concierge, who was absolutely fantastic throughout our stay. Nothing was ever too much trouble, and she was always happy to help with anything we needed. Her kindness, professionalism and attention to detail made such a difference. One of the absolute highlights of our honeymoon was an unforgettable meal at Himitsu restaurant. The team really did pull out all the stops to make the evening something special. The food, presentation and service were exceptional, but what made the experience truly memorable was the personal attention we received. The head chef even came out personally to present our dishes, which was such a wonderful touch and made us feel incredibly special. It was clear how much care, pride and effort had gone into making the evening perfect. A huge thank you to the head chef and the entire Himitsu team for creating one of the standout memories of our honeymoon. It was so much more than just a meal – it was an experience we'll remember for years to come. The entertainment team deserve a massive mention too!They work incredibly hard from morning until night to make sure everyone has a fantastic time. There was certainly never a dull moment around the pool, with plenty going on and a brilliant atmosphere throughout the day. The evening entertainment and shows were equally impressive, but the Halloween show was absolutely out of this world! The effort, creativity and energy that went into the performance were incredible and made it one of the real highlights of our holiday. A huge well done to everyone involved! The food and beverage teams throughout the resort were outstanding, always friendly, attentive and ready to help. The same goes for the fantastic pool and beach concierge teams, who worked tirelessly to make sure everyone was comfortable and well looked after. Nothing ever seemed too much trouble. Another special mention must go to Franco,,who was the very first pool and beach concierge we met. From that initial meeting, Franco was incredibly welcoming, taking the time to offer us lots of helpful advice and making sure we knew everything we needed to enjoy our stay. What really impressed us was that he remembered us every single time we saw him, always greeting us with a smile and a friendly conversation. That personal touch makes such a difference and shows just how much the staff genuinely care about their guests. And of course, we can't forget the sunglasses cleaning cart – such a brilliant little extra! We stayed in the Preferred Club, which we would definitely recommend. For us, it was well worth the upgrade and added that extra touch to an already special holiday. There was some seaweed on the beach during our stay, but that's nature and completely outside the hotel's control. What impressed us was how hard the grounds and beach teams worked every day to clear it and keep the beach looking its best. Their efforts certainly didn't go unnoticed, and it didn't detract from our enjoyment of the resort. What really stands out about Secrets Maroma is the people. The hotel and surroundings are beautiful, the atmosphere is fantastic, the food is excellent and the entertainment is brilliant, but it's the staff who turn a lovely holiday into a truly memorable one. A massive thank you to everyone at Secrets Maroma, especially Roberto, Talia, Franco and the wonderful team at Himitsu, for helping make our honeymoon so special. You are all a real credit to the resort. We've come away with some wonderful memories, plenty of laughs and a genuine appreciation for how hard everyone works to make guests feel welcome. Would we return? Absolutely, without hesitation! Secrets Maroma has given us honeymoon memories that will stay with us forever❤️
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Nov 03, 2026
My all-time favorite resort
This was our third visit to this resort as a couple, and every time we leave delighted, happy, and already wanting to come back. In 2026, we visited twice, three days in late March and four days in mid September, and I’ve just booked another stay for April 2027. A few lessons learned along the way: April, May, October, and November are some of the best months to visit. The weather and ocean temperature are generally warm enough, and while there may be some sargassum, the resort makes a tremendous effort to keep the beach clean. We are definitely beach people, so our days are usually pretty simple: breakfast, then straight to the beach to relax under a palapa or on a beach bed. Sometimes we even have lunch right there, or head over to the pool area, where they always seem to have some kind of pop-up food event going on, such as paella, a tuna cutting show, etc. Then it’s back to the room to get ready for dinner around 7 pm, enjoy the show at 9 pm, and maybe have one last drink in the lobby, where there’s usually live music, karaoke, or even Casino Night. The food is excellent and has never disappointed us. The drinks are great as well. My only recommendation is to be specific with your server or bartender about the brand of liquor or beer you prefer. As for the beach, during our stay we had only one day with a very small amount of sargassum. Every other day, the beach was completely clean and the sea was beautifully calm, almost like a swimming pool. The resort was undergoing renovations right in the central area during our visit, but honestly, it didn’t bother us at all. Our days were basically: breakfast, beach, room, restaurant, theater, lobby, room... repeat! Can’t wait to go back!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryFrom July 18–Nov 30, 2026, a new Jungle Pool and redesigned Sugar Reef Bar will be developed. Work will be phased with mitigation measures in place to maintain a seamless guest experience.
- AdvisoryFrom Aug 22–Nov 30, 2026, Bordeaux and Portofino will be renovated into expanded specialty restaurants. Menus will remain available at alternate venues during temporary location adjustments.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.