Secrets Cap Cana Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26236 reviews

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  Excelente !!!

  Love this place to unwind and relax. Staff are always friendly and helpful. Close to the airport, makes it very convenient.

  Nov 09, 2026
• 

  Just beautiful.

  We have just done 10nights in the beautiful Secrets Cap Cana and it was just beautiful. We chose the Preferred Club option, tropical view but on arrival we had been upgraded to an ocean view room, which was just amazing. The room was spacious and seriously clean, with everything you needed available. The bed was extremely comfortable also. The Preferred Club provides a Butler service. Some butlers were amazing, stand and talk get to know their guests, ours however did not seem interested at all which was unfortunate as that is part of the package with the Preferred Club option. The grounds around the hotel were gorgeous and seriously well kept. The beach was cleaned throughout the day as there was seaweed but it didn’t bother us, and it was extremely private. This was another reason why we chose this hotel, as you are right on the private beach with strict guest only access. One thing we would say is if you want to get a sun lounger, get to the beach earlier. You are not supposed to reserve loungers with towels but people did. One thing worth noting about the beach is that there’s quite a bit of short, grass-like seaweed as you walk out. It’s not a major issue, but something to be aware of—my partner preferred to keep their flip-flops on. There are also occasional patches of soft clay/sand that feel like marshmallow underfoot. These were sporadic, but again, just something to watch out for. The preferred pool was lovely but could feel a little cramped as the loungers were close to each other, that’s why we spent most of our time at the beach, as it was far more spacious. The service at both the pool and beach were exceptional, nothing was too much! We ate out each night at a different restaurants, with the Seaside Grill and Oceana our favourites. The food was outstanding and again the service was brilliant. You have to book for the Italian and the Teppanyaki with the Italian, being our least favourite. We were recommended the Lasagne but we were extremely disappointed. It tasted very bland and much like a ready meal from back home! Maybe we were just unlucky. A nice option available was the 24hr CoCo Cafe, full of different coffees, tea, cakes, again the service was great. Overall our holiday at Secrets Cap Cana was amazing, a few minor bits that bought it down, the Italian restaurant and the Butler Service, but that didn’t stop us having a gorgeous relaxing holiday. We would highly recommended this hotel and I am sure we will be back again.

  Nov 08, 2026
• 

  Do better!

  Oh man, where to start?!? The room smelled musty and leaked an enormous amount of water from the shower. We had to use towels to stop the entire bathroom and bedroom floor from having standing water. Our sheets were stained. Reinaldo our concierge at check-in offered breakfast in bed at 7am the following morning. He shared the menu and we told him what we each wanted. We were explicit with no meat. The following morning both meals were incorrect. I cannot eat meat so my entire meal was thrown away. We saw him later in the day and asked if we could try breakfast in bed again. Again we were clear with no meat. We received a phone call to our room at 6:15 am, walking us up even though breakfast was supposed to be delivered at 7am. At 6:15 am, both meals were incorrect again. All was thrown out again. We were also offered luggage pick up the morning of our departure which never showed up. We dragged 4 huge pieces of luggage ourselves from our room on the 5th floor to the lobby. However, hands down the worst part was at check-in we were given a package of information. Included was a gold paper key/ticket which we were told was $200 in free resort dollars. Come to find out it’s a scam to sell you time shares. We spent $1000.00 per night and Secrets still was not satisfied. How dare they impose an agenda we didn’t have prior knowledge to and sell as “free resort money”, taking precious time away from our vacation. A sleazy and deceitful ploy. Imagine being on a crowded, dirty and old cruise ship. This is what staying at Secrets Cap Cana felt like. If you want class, top notch service and an amazing elevated experience stay at Casa de Campo. Class looks and feels like Casa de Campo!

  Nov 07, 2026
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  1st of many more!

  This was the time of our life! From the moment we got there to the moment we left, was amazing! Sienada was our butler and was the most kind, caring, and compassionate person ever!!! Carmen in the preferred bar was AMAZING she was absolutely so sweet, so personable, so kind and fun. Engel at the kaiman bar was awesome, he was such a good time and made our daily swim ups the best time ever!!!! The only downfall was having to leave!

  Nov 07, 2026
• 

  What and incredible resort

  My husband and I recently traveled to Secrets Cap Cana for our 10 year wedding anniversary. We did extensive research on multiple resorts in the Punta Cana area and chose this Secrets resort for its outstanding reputation. We stayed in a preferred swim out room and let me just say it was the best decision we made. Upon arrival, we were immediately treated like royalty with fresh champagne and cold towels. Since we were staying in a preferred room, we checked in through the preferred welcome area. Our butler, Alexis, greeted us and gave us a tour of the resort as he walked us to our room himself. The butlers use WhatsApp to communicate with the guests and we were able to text him with anything we needed. Whether that be for dinner reservations, extra towels or questions. We would run into him multiple times while exploring the resort and he always greeted us with a smile and asked if we needed anything. Our room was clean and comfortable. The staff here are incredible. Every single person on staff is attentive, kind, and fun. We spent a lot of time at our swim out and had multiple staff members bringing us our drinks of choice and food too! We also spent most mornings at the preferred pool, which was calm and relaxing and again the staff was amazing. As for the restaurants, it's your typical all inclusive dining. The food is decent, but let's be honest, you don't come to an all inclusive for a culinary experience. Our favorite restaurant I will say was Himitsu. The teppanyaki table was so fun and the food there was delicious. The resort as a whole is lush with many trees and greenery. It truly is a gorgeous place to stay. This resort is perfect for couples wanting to relax, honeymooners, or anniversary trips. We will absolutely be back and I will be recommending everyone I know to come here.

  Nov 07, 2026