Secrets Baby Beach Aruba - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

720 reviews

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  Disappointing Experience for a Preferred Club Luxury Resort

  We recently stayed at Secrets Baby Beach Aruba in a Preferred Club room, and unfortunately, our experience fell short of expectations, especially considering the price point and the level of service advertised. From the moment we arrived, things were underwhelming. Despite being Preferred Club guests, we waited approximately 30 minutes in the lounge before our butler arrived to escort us to our room. Once we finally got to our room, we discovered that the air conditioning wasn’t working. Not exactly the welcome you expect when arriving at a luxury resort. The rooms themselves were just okay. We paid extra for an oceanfront room, yet our ocean view was extremely limited, and our room was situated directly in front of the main pool. For the premium associated with Preferred Club accommodations, we expected a much better location and view. One of our biggest frustrations was the lack of communication regarding the Preferred Club benefits. We paid extra for this experience but were never properly informed of all the amenities and exclusive services available to us. We understood that Preferred Club guests had additional breakfast and lunch options, but no one clearly explained where those were located or how to access them. On one occasion, we actually went to the Preferred Club lounge looking for lunch because we had no idea that Oceana was the designated dining option location for breakfast and lunch for members. This is basic information that should have been communicated during check-in or by our butler. Guests should not have to figure out their premium benefits on their own, especially when they are paying extra for them. The food was another major disappointment. Overall, it was mediocre at best, with very little that stood out. However, there were two notable exceptions. The brick oven pizza at Portofino’s Italian restaurant was genuinely delicious and easily one of the most memorable meals we had during our stay. The steakhouse was also very good, and the service there was exceptional. Customer service was incredibly inconsistent. Some employees were absolutely wonderful and went above and beyond, while others seemed dismissive or uninterested in providing quality service. I do want to recognize the gentlemen serving guests at the Preferred Club pool, who were fantastic and provided some of the best service we experienced throughout our stay. Unfortunately, that level of hospitality was not consistent across the resort. Additional staff training and stronger service standards would go a long way toward improving the overall guest experience. Ultimately, Secrets Baby Beach Aruba has potential, but it did not deliver the luxury experience we expected. When guests pay a premium for Preferred Club accommodations, they should receive more than just a different room category. They should receive clear communication, attentive service, and an elevated experience that justifies the additional cost. Unfortunately, based on our experience, we would not return, and we certainly would not recommend paying extra for Preferred Club.

  Oct 18, 2026
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  Great Vacation

  We had a group of 13 that went to Secrets Baby Beach. We had a fantastic trip. The food was excellent. The room was nice and clean. The beach was a bit if a hike but Secrets provides cabanas, chairs, towels, beverages, and even sunscreen. Overall a great vacation. There is construction going on Nextdoor but we never heard it. Some rooms in building 3 face the construction so the views are not great. But overall not an issue.

  Oct 14, 2026
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  10/10 resort and service!

  The food and service is gold standard! We loved this resort and would go back over trying somewhere new without thinking. Will recommend this to everyone. Would not even change a thing

  Oct 14, 2026
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  Honeymoon Class

  After reading reviews we were not sure how this stay was going to go. We were very pleased with the resort and the staff. Food and drinks were great. They recognized our honeymoon with a sash on the door, champagne and truffles waiting in the room. We are glad we went and would go back again!

  Oct 14, 2026
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  Liked our stay

  Really enjoyed our stay here and being so close to Baby Beach. Resort didn't feel overcrowded at all and could enjoy the pool. It was nice not being on the top floor as the top floor doesn't have a cover to sit outside and not get blasted with the sun. Enjoyed the service and quality of food at all the restaurants. With having gluten/dairy allergies, some places were better than others. Breakfast was very challenging as only some things were marked so had to engage with the staff. But dinners they were more than willing and able to accommodate the allergies. We enjoyed the sound bath but it was very loud with guests and workers walking through and talking during it. Walk down to the beach before 10am and get your tent and chairs as they are limited and really nice to have. Some highlighted staff members include: Lunch Buffet-Dwight & Junior Tierra-Mandy

  Oct 13, 2026