San Mateo Marriott San Francisco Airport

Customer Ratings & Reviews

TripAdvisor Traveler Rating

848 reviews

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  Housekeeping called us liars

  Housekeeping "threw out" a bag we had sitting with our luggage. The bag was my husband's work bag and had air pods along with other things in it. Hotel will not reimburse or replace for their mistake.

  Jul 14, 2023
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  Family stay reunion

  Good service. Clean rooms, nice bathrooms. Nice hotel, great location, many shops and restaurants in close proximity. Plenty of indoor/outdoor lounging areas. Nice bar with great service.I would definitely recommend this hotel and would come back again.

  Jul 05, 2023
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  Four-Star Cheeto crumbs on the carpet?

  BIG SCAM. The hotel advertises access to the concierge suite and charges for it - but on arrival says the concierge suite is closed. The hotel advertises free WiFi and then charges for it. Life's too short to have to spend time resolving fraudulent overcharges. The place is also skin-crawlingly disgusting. The mattress had a dark fluid stain of indeterminate origin, there were cheeto crumbs on the carpet, the coffee maker was sticky, and it looked like half the towels were left from a prior stay. The breakfast buffet was mediocre, and included inedible, undercooked sausages.

  May 30, 2023
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  Waiters do not talk to each other and have no business sense

  I went to the cafe downstairs called "Craft/Code". We decided to a la carte instead of the buffet. They told us to go get the oatmeal from the buffet. While on the way there, another waiters asks me if I want to order an omelette before the station closes. I do so. The original waiter comes and says, why did you get an omelette when you are doing a la carte? I told him that the other waiter told me to do so. This waiter then makes me feel bad. I asked him what he wants to do about. I'm like, just charge me for the omelette. He wasn't able to charge me and told me to not go there again. Thanks for being mean to me. I will not drop a single dollar on marriott again. Uptight management/employees

  May 28, 2023
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  Shady business practice, check your credit card!

  Hotel itself is OK.. not a standard Marriott hotel class, more of a INN or Motel quality. That's not why I gave them 1 star. We have two rooms stay at this hotel and upon checked in, I tried getting online via their WIFI. The WIFI page clearly stated for Marriott reward member, there won't be wifi charge.. non member will pay $9.95. Upon checked out, I saw a $9.95 charge to my card. I called and spoke to a staff member, they said they will issue me a refund.. days later, nothing happened and when I called back, they promised me with a refund and nothing happen. I called Marriott corp. office and they escalate the issue to the hotel management.. I received an email from Allen Chin - Directory of rooms claiming they will issue me a refund but won't give me any reward points.. but week later.. still no refund. This is a very shady business practice at this location. Best of luck giving them your credit card. I'm spending way too much time for a $9.95 charge and now have to dispute that with my credit card company.

  Mar 30, 2023