General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating8188 reviews
Hotel is Great but the Staff Truly Shines.
We visit this property annually for the Fan Expo, which is only a short walk away. We have never been dissatisfied. The interior of the property is great. The lobby is large, bright and always beautifully decorated for Christmas. The rooms have a coffee maker, fridge and microwave. The rooms are also tastefully decorated and well organized. But what makes a special impression on me is the service. From check in to the gift shop, every employee was friendly and helpful. Special kudos to Sabina at check in (who gave my daughter a small box of chocolates at check in) to Alfonso at the bell desk (who had some thoughtful suggestions on where in town to take my daughter during our visit), the staff was on point. The hotel offered special rates for those attending the Fan Expo and I hope they keep that tradition going. The parking is expensive but you can move your car if you want to park somewhere else cheaper. There’s a lot of griping about what has happened to major cities in the US over the last few years and San Francisco is not immune. But if you’re coming to this city for a stay, I highly recommend the Marriott Marquis San Francisco.
Memorable San Francisco
This was a life time stay at the grand hotel of Marriott San Francisco in city downtown. We stayed for a few days during our visit in the city. This was a great hotel with large lobby and multiple elevators and levels. The rooms a big and ample comfortable to stay. Service was good, since lots of fellow Filipino you meet around the hotel. Check-in and check-out was fast and easy. Thankful for the return of phone we lost in the lobby, fortunately it was returned through the Lost and Found office lady. Maraming Salamat! Nice to meet lady from Capiz, cashier in the hotel snack bar. To everyone who made our stay safe and enjoyable. Thanks.
Conference hotel with decent size rooms
Hotel is large and somewhat impersonal in its public spaces. Has very much the feel of a conference hotel, not one for a romantic weekend away! My first room was right outside the service elevator shaft so I had to ask to be moved. The second room was much quieter. Rooms are a good size, with firm beds and well-appointed bathrooms. For a largish hotel, the elevators were fast and efficient too. The bar on the top floor was also good. I took advantage of the M Club as part of our rate, which meant a free breakfast and the option of snacks in the evening. The breakfast options were plentiful and tasty. Overall for a large hotel, it was a pleasant enough experience, although I missed having a swimming pool.
Stay Away - far better options in SF (from a long term Marriott loyalist)
Surprised at how terrible this hotel’s service is. Being a Titanium Elite/Ambassador member, this hotel really doesn’t appreciate or recognize loyalty and believes in zero customer care. While the overall service is poor, they also lost a couple of expensive laundry items and just ignored it after numerous follow ups (both in the hotel and after my departure as well) with Mia (who said it won’t happen again ), Benji (who hasn’t even responded), and Ellen (who looks after rooms). Having stayed at hundreds of properties globally over the years, it’s hard to find a hotel with shoddier service anywhere in the world. More than shoddy, there’s such a lack of care for guests that it makes you want to check out as soon as you can. While I will never stay here again due to their lack of hospitality and just lack of overall accountability (for losing clothes worth almost $200), there are far better options around San Francisco for you to enjoy a memorable and pleasurable stay where you feel welcome. Stay as far away from this hotel as possible (coming from a very loyal Marriott member). Point to note is that their location also leaves much to be desired which you’d think they’d attempt to make up for through hospitality but they don’t.
Stay somewhere else
Based on reviews I expected so much more. Rooms are a good size but have nondescript decor. This is a megahotel that caters to large conferences so you will be anonymous and lost in a sea of people. You will be nickeled and dimed for everything including a mandatory $25 resort fee. Sure, you can use the resort fee towards purchases in the grab and go commissary but when a large bottle of water is $9 (more than at the airport!), what’s your real purchasing power. My internet was terrible and I couldn’t even logon to do work. Finally I was charged $15 for a box that was delivered to me there. I’ve never been charged a delivery fee. Stay somewhere else with more personality that has basic services included in the base hotel price.