General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating151 reviews
Potential San Diego relocation trip
I loved this hotel (& I rarely give such accolades to Marriott hotels these days). Everything about this hotel worked for us. The positives included; - Excellent M Lounge, always well stocked with snacks, drinks and tea/coffee including breakfast until 11am daily and snacks in the evening - Well maintained/renovated property with wood floors and a walk in shower - Friendly staff and daily housekeeping (which used to be the norm, but suddenly has become “optional” due to “Covid.” - Well located in a central part of the area, perfect for neighborhood shopping for a future relocation to the area - Decent gym with a few key pieces of equipment allowing for maintenance of a fitness regimen The hotel could improve housekeeping a bit. We had to request soap on several occasions and even toilet paper towards the end of the trip. The staff really ought to look out for this when cleaning the rooms. Also, there is tons of free parking right outside the front door so charging $34/daily for their car park seems like a tacky money grab to me, but sadly this seems like the norm. Overall, great stay and highly recommended.
Will definitely return!
We were really impressed with this hotel. My husband is a titanium bonvoy member and this hotel has one of the nice M clubs we have visited. Made to order breakfast everyday, along with a buffet option. Not all M clubs offer this, and it was available until 11am. They also have a parking area reserved for elite members, a nice touch I haven’t seen anywhere. There are renovations going on, but it wasn’t a disturbance at all. Employees all are wonderful and accommodating, from housekeeping, front desk, and the restaurant. The pool area is nice, ample area to lounge. The fitness center could use a refresh, but it’s fine. Location is great, central to everything in San Diego, close shopping and restaurants. Will definitely return when in San Diego.
Not worthy of a Marriott. Erroneous charged for parking
Stayed there for 2 nights with family. Hotel erroneously charged me parking but I did not even park there. I have contacted the hotel 3 times asking for refund and was promised each time but it has been weeks and still nothing...This is a franchised operated Marriott. Avoid it at all cost....
Surprised they call this a Marriott
Overall I am surprised this is considered a name brand Marriott. Pros include central location, very nice updated lobby and nice grounds, and people were friendly. Unfortunately the room was really lacking. Paper thin walls like I haven’t experienced in years, including at way less name branded hotels. We could hear everything our neighbors said, their television, and every door opening. The bathroom had a barn door that provided no privacy, there weren’t any toiletries including no lotion, and the “closet” was a drawer and some hangers that resided in this same bathroom. Parking was $34, for Mission Valley that’s a pretty steep price, more what I would expect for La Jolla or downtown. When I checked out, they didn’t even ask how my stay was. There are a lot of hotel options in this area and I would try others before staying here.
Super staff and Service
Fantastic stay. Breakfast is good and facilities are clean with excellent Gym and pool area. The staff is awesome. Amazing service, especially the bar team is super great. Will come again at next San Diego trip. Tried this place for the first time and it was a winner.