General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating158 reviews
Excellent service and location
I stayed for 30 days, and the service was consistently at an excellent level from all levels of staff that I encountered: from the front desk (Dennis, Savanna, Kristian) to the housekeeping (Maria, Teresa, Blanca) and engineering (Zach, Ramon, Curtis) staffs. The club lounge is very convenient serving both breakfast, evening appetizers, and 24-hour coffee, and is well staffed (Dee, Erika, Laura). The dining room breakfast buffet and coffee bar are especially delicious (Sylvia, Carolina, Jennifer, Ashley). A trolley location is conveniently close to the hotel making it easy to go downtown without needing a car or rideshare.
Good, but not great experience
Been coming to this location for years. It has been our go to as its close to family in Mission Valley. The refurb was a nice update with a couple of misses. Still way too noisy on the west side of the building overlooking the pool. Windows are just too thin and road noise from Qualcomm way is just too noisy and can keep you awake if you are a light sleeper. I normally stay on the east side due to this, but I was "upgraded" to this side of the building and as they were full, I couldn't get to the other side. Unfortunately, the hvac fan was only automatic and I couldn't generate the white noise from an always on fan. The bathroom upgrade was unimpressive. The shower head leaked. There is no longer an enclosed closet, but instead an open hanger that serves as storage in the bathroom. Nothing can go out of sight. Also the damp bathroom isn't where I want to keep my clothes and luggage. Big miss. Parking costs have gotten out of hand at $34 a night now for outdoor parking. This has effectively gone from zero a decade ago, to $15, to $25, and now to the $34 a night. Nothing has changed other than pricing. So generally speaking this has turned into an ok spot, but I may need to check out some of the newer offerings in the neighborhood.
Solid Choice in San Diego!
This hotel is one of my favorite Marriott properties. The M Club here is fantastic. They will Comp your Breakfast if you’re platinum Bonvoy status, or above. They have hot appetizers and desserts in the evening, Monday through Thursday. They also have a designated elite parking area, which is about half of the standard parking rate. The pool is wonderful- salt water, with a peaceful waterfall that transports you to a tropical location. The fitness room leaves some room for improvement- some of the equipment has tears, and it’s not always the cleanest- but it’s certainly adequate. The higher floor pool facing rooms offer fantastic views of Mission Valley, and the location is very convenient- right off I-8, and close to all major Mission Valley shopping, and even a weekend farmers market close by. (Civita). Rooms are a bit tired- but beds are comfortable & they will bring you a bathrobe if you ask for one. I believe they are starting on a renovation- so it will be interesting to see once the renovation is completed. What makes this hotel great is the staff. They are all very friendly and accommodating. It seems to me like they really care, and they do an amazing job. I love the omelette lady! Her smile could light up a whole village. I wish they had avocado oil as an option for the eggs, because the oil they use is very heavy. Powers that be?? I will be back for sure. It feels like a home away from home for me!
Did Not Meet Expectations for the Price, but Nice Property
Located on a one way near the freeway and train, beautiful property with pool and deck area including a few cabanas. Signage could be better, gave up on ordering room service for breakfast as no one would answer the phone. No clock radio, no luggage rack, basic coffee maker, some balconies are only a foot wide. Overall very good customer service, bed comfortable, well lit, mini-fridge, nicely decorated. They have a little marketplace in the lobby and a fitness center. Great view, but hearing screaming kids in the pool from 7:45am-10pm at night and people hooping and hollering in the hallway at 11 pm seemed a bit much. Doors slam really loud/hard. Rooms on west side warm up in afternoon, might want to draw curtains in summer. Parking is extra ($34 a day) on top of steep room rates. Left a little disappointed.
Disappointingly Downgraded Marriott Property
I stayed here on a business trip this weekend with my husband. I typically stay at Marriott properties when I travel and chose this one on the north outskirts of San Diego because it was touted as newly-renovated. The good news is that the mattress, bed linens, and pillows have the same level of comfort you've come to expect. But that's where the typical Marriott experience ends. First, the customer service is not typical of Marriott or frankly most hotels. Despite the front desk and coffee bar both being well staffed and no guests waiting, each time I approached one of them - to check in, to check out, and to order coffee - all but one staff member either did not make eye contact and ignored my greeting, or stared and walked away. It was a universally unwelcoming experience. I requested in the reservation an upper floor balcony for my $400/ night (that price was after the AAA discount - and more than what I paid last week for an upper floor room at Le Meridien on Central Park South in Manhattan). What we got was a lower floor room with a French balcony (you know, the kind that are 12" deep - with a waft of cigarette smoke that made us resort to closing the doors). Walking down the corridor, the rows of doors were decorated for some kind of soccer tournament. I've never seen that sense of ownership from overnight hotel guests. It was no surprise that the heavy doors would be slamming through the night. The room renovations have cheapened the interiors with a bare bones approach and low quality finishes that are more akin to the Spring Hills Suites brand - small cheap furniture that is chipping, lumpy vinyl plank flooring that feels like it was installed over the old carpet padding, and a couple of frameless cookie-cutter canvasses thrown on top of the headboard for good measure. They are not maintaining these reportedly recent renovations - a broken toilet paper holder that made the roll drop on the floor each time it was used, a stained shower stall, ripped wall paper, thin towels, and dust balls scattered across the vinyl floor. The approach is so economical that they've resorted to wall-mounted shower dispensers that I've only seen in lower-end properties and default to only 1 coffee pod for a 2 person occupancy (their response was that guests should call housekeeping for more). It was a shock to stay at such a substandard Marriott property. Not sure how much of the negative experience is the poor management of the property, and how much reflects a change in direction for what has been a reliable brand.