Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16198 reviews

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  Tale of 2 reviews - MUST READ BOTH!

  Royalton Splash Punta Cana – Part 1: Exceptional Employees Who Deserve Recognition Please read Part 1 and Part 2 of my review for the complete picture of my stay. As a highly ranked TripAdvisor reviewer and a Marriott Bonvoy Titanium Elite member, I believe in recognizing exceptional service when I experience it firsthand. While I had some positive experiences at Royalton Splash Punta Cana, I want to dedicate this first review specifically to the employees who went above and beyond to make my family’s stay memorable. Two individuals, in particular, deserve recognition: Duarlyn Medrano from Guest Services and Sayonara at the front desk. These two employees demonstrated what genuine hospitality should look like. Duarlyn Medrano – Guest Services: Service Above and Beyond Duarlyn was the definition of exceptional guest service. My family and I arrived a day later than planned because our original flight was canceled, and we were celebrating my son’s birthday. Since we arrived late, securing restaurant reservations was difficult. Guests are expected to use the resort’s app to make reservations, but the available restaurants were already showing as fully booked. That’s when Duarlyn stepped in. He never made unrealistic promises or guaranteed something he couldn’t deliver. Instead, he took the time to understand our situation, helped me download and navigate the app, contacted the restaurants directly, and asked me to keep checking for updates. But he didn’t stop there. He took my WhatsApp number and followed up personally, sending me our reservation confirmation and reminding me of the reservation times. That level of follow-through is rare. He didn’t simply tell me what I needed to do and send me on my way; he made sure the experience actually came together. Knowing that we were celebrating my son’s birthday, Duarlyn also offered to help make the occasion special. He told me to let him know when we were out of the room so he could take care of the arrangements. He came through to help ensure the room was decorated nicely, giving my son an extra birthday surprise despite our delayed arrival. He also helped us with another restaurant reservation and checked in about our departure, even offering to arrange transportation. That is what I call top-tier guest service. Duarlyn took ownership, communicated clearly, followed through on his commitments, and treated my family as though our experience genuinely mattered to him. He didn’t just perform his job; he made a personal investment in making our stay better. Royalton Splash should recognize the value of employees like Duarlyn. People like him can make a real difference in how guests remember a property, and he deserves to know that his efforts were noticed and appreciated. Sayonara – Front Desk: A Wonderful First Impression Sayonara also deserves a special mention for making our arrival welcoming, organized, and pleasant. The front desk is often a guest’s first real interaction with a resort, and that first impression matters. Sayonara greeted my family warmly, took the time to explain the property and its amenities, and helped us understand how things worked. From information about guest services to guidance on excursions and other resort offerings, the explanations were helpful and easy to follow. Sayonara was kind, patient, and professional throughout the check-in process. Rather than making us feel rushed, Sayonara made sure we understood what we needed to know and helped make the arrival experience straightforward. Sayonara also helped ensure our luggage was handled properly and that we were directed to the correct room. As a Marriott Bonvoy Titanium Elite member, I especially appreciated the room upgrade we received. It was a thoughtful touch that added to an already positive check-in experience. I know the difference between someone simply doing a job and someone who genuinely cares about the guest experience. Sayonara demonstrated the latter, and I appreciated the way my family and I were treated from the moment we arrived. Other Positives Worth Mentioning There were other aspects of the resort that I enjoyed as well. * The breakfast buffet: I appreciated the variety of options, particularly the fresh food, smoothie station, pancake station, and fresh juice. The made-to-order stations were a nice touch, and there was plenty to choose from. I did have some difficulty communicating that I wanted egg whites at the egg station, but the overall breakfast selection was a positive. * The water park: This was one of the main reasons we chose the resort for our trip with the kids, and it was a highlight for them. * The beach and grounds: The beach was beautiful, and the outdoor grounds were generally well-maintained. I also enjoyed the convenience of the shops on the property. Fresh coconuts were available for an additional charge, which was a nice treat. * Entertainment: I enjoyed much of the outdoor entertainment, and there were activities that helped make the stay enjoyable. * The bartenders: For the most part, the bartenders were friendly and pleasant. I did find some of the drinks a little weak, but that wasn’t a major issue for me. These positives are worth acknowledging, and I want to give credit where credit is due. My Final Thoughts on Part 1 I believe in being fair when I review a property. When employees go out of their way to help a guest, they deserve recognition regardless of the other things happening at the resort. Duarlyn Medrano and Sayonara both made positive contributions to my family’s experience, and I hope management takes the time to recognize them for their efforts. However, I also believe that praising individual employees should not be confused with giving the entire resort a glowing review. There were other aspects of our stay that left me disappointed, and those experiences deserve their own honest discussion. This is Part 1 of my review. Please look for Part 2, where I will discuss the property itself, the condition of the accommodations, room service, and other areas where my experience fell short of expectations. Exceptional employees deserve praise. Guests also deserve an honest account of the entire experience.

  Oct 15, 2026
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  Butler Edwin

  Beautiful resort, but Edwin our butler made our stay top notch ensuring we had a seamless vacation! Would recommend Edwin the butler if you are planning on staying here.

  Oct 15, 2026
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  Great vacation

  We spent 7 nights at the Royalton hotel as a group of seven. It is a very large property, featuring numerous swimming pools, bars, restaurants, cafés, and an ice cream shops. The grounds are filled with lush greenery and wildlife, including iguanas, turtles, and various birds. A shuttle service that runs frequently makes it easy to get around the resort. We were pleasantly surprised by the 24-hour room service. Another major plus was the abundance of sun loungers by the pools and on the beach—we never had any trouble finding a spot. There was a wide selection of both alcoholic and non-alcoholic cocktails. The rooms were clean and serviced daily. The staff were very friendly, especially Alexis and Franchesca at the lobby bar. Our concierge, Duarlyn Medramo, was incredibly helpful and truly indispensable; he looked after us throughout our entire stay, checking in daily to see if there was anything else he could assist us with. We had a very positive experience and would gladly return.

  Oct 15, 2026
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  Good experience (TUI)

  He has been absolutely brilliant so helpful highly recommend helped my family out in many situations and made our stay here much easier and better with his help His name is Duarlyn medrano - guest service

  Oct 15, 2026
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  Punta Cana Royalton

  Had a great time with family and friends, food was great, punta czba side is very very nice.

  Oct 14, 2026