General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12955 reviews
High expectations, left disappointed
It is a big new modern hotel. If you don’t like big resorts with loads of people i recommend you reconsider. The bad; took 45 min to check and no your Marriott gold status does not help the process. Basically I found that any kind Marriott benefits are non existing at the resort. The check in process is lengthy and was further complicated by the loud music playing in the reception. After I was tagged ( string and cardboard) to access your room, which had to be worn at all times and simple can not be removed until check or you will have to pay $ 95 for a new one. I opted to forego trying getting more information on the hotel from the Check in clerk. Not all the restaurants are open and I am told most are full, and that best option will be the buffet restaurant. Food was average. In the end did manage to get a seat at the steakhouse. But even arriving at 6pm as they opened I was left waiting for 15 min before seated with many tables open but the food was excellent. The good; the pools are amazing and plenty pool loungers and gazebo’s. All the gazebos have reserved signs but never saw anyone using them. Wast sure about the procedure to get access was simply told not to use them. The staff really do try their best but I never saw any management expect for the supervisor at reception trying to avoid eye contact with the line of people waiting to check in. Rooms are big and spacious very comfortable, no variety of pillow types though which even the residence inn offers. I did ask for a late check out on several occasions but was denied. Based on the room activity the hotel appear half empty; can’t imagine how they will cope with a full hotel. Simply put I think there are better value for money in Cancun.
Family vacation 9 out of 10
Two adults and 5 children 3 - 17 years old made up our group. My wife gave the resort and experience a 10 out of 10. Happy wife, happy life! This is an excellent resort for families of all sizes and ages. The Hideaway, is what I look into if your a quiet couple. The resort is a great DR value. Sure I've spent less for a similar experience in Mexico, but the safety of my family is well worth the additional expense currently. The water park is a great feature and the infinity pool adjacent to the beach is great. We did a cabana a couple days between the pool and beach for a great basecamp and sun break area! Yeraldine and Lina were excellent cabana hosts! We stayed on the Splash side, building 25(good sunsets), and did Diamond Club. Jhoenmy was our excellent butler and got us all our dinner reservations and surprised us with one to Gratze( we did not think Italian and the Carribean, it was good a good meal). John at the DC beach bar was another stand out host. All our waitstaff were very friendly and accommodating. I only had one unpleasant experience with a staff member and maybe being a manager she'll see this. When checking out I learned none of our resort credits were applied($25 off each cabana day). When I questioned this, I was shown the fine print that I needed a voucher book. Really, this is very old school, the credits are not just applied to my account and I had to request this voucher book? Marriott, you can do better and clean this up. Was bummed the manager did nothing as it was a peanuts discount, compared to the cost of our stay. A couple days house keeping was the only other miss. Missing towels, not restocked mini bar, minor annouances that can be easily corrected. For these two reasons I'm giving my experience a 9 out of 10. Do your research on what to pack. Last minute hygiene items are very expensive there. We we happy to have brought fleece blankets(tip we read) as the constant AC for the dehumidification of rooms(mold prevention) can make for quite chilly sleeping. Food and illness, IMO 80% + of illness is from over indulgence in food, booze, and the wonderful fruits, juices, frozen slushes, pineapple and coconut water. Stay hydrated, plenty of bottled and filtered water is available everywhere. Washing your hands frequently on vacation always helps too. There's always new bacterias and allergens when traveling to a new country and yes this probably makes up the other 20% of illnesses. I tried the beef carparccio and seafood ceviches 😋. I hope your family has a great experience as well!
Fun at Royalton Splash & Royalton Punta Cana with Diamond Club Upgrade! (
Wife and I & two children stayed at Royalton Splash Jan 20-27 2023. Upgraded when booking to the Diamond Club for full access to the Royalton Punta Cana attached which is closer to the beach (use the pools. bars, and access to the restaurants there). Our room had 2 queen beds located on the bottom floor across from the waterpark gates (Building 29). Room was spacious and modern. Beds comfortable. We had the best room for what our family needed in terms of location to everything - 3 min walk to the Royalton through very nice tropical walk way, yet still close to waterpark & Splash pools. Because of Diamond Club, access to buffet at Royalton restaurants was fantastic. Far nicer selections, atmosphere, service and quality of food. We also loved the "Zen" restaurant and "Grazzie" for Italian. Service was excellent by 99.9% of the staff. We loved our butler named Johnny who was very helpful and friendly. Pools were great. lots of shade. Waterpark was awesome. Beach was great! Diamond Club beach bar and grill was convenient and the service and food was excellent. All in all, we had a really enjoyable family vacation. We felt safe, the resorts were clean and well maintained, food great, pools great, beach excellent, and great service. We had so much fun and would recommend this resort to friends and family. We hope we can come back and visit again !
FANTASTIC FAMILY VACATION
Fantastic Family Vacation! -Family of 4 (two adults, two children aged 11 and 12). We are Canadians and flew out of Halifax, Nova Scotia. We booked through the Tripcentral website. Sunwing was our tour operator. Timely emails with pertinent travel info helped ensure we were well prepared (E- ticket, free 24 hour online check-in & seat selection, safety and travel tips for the country). Sunwing reps were friendly and helpful. No issues with the flights. Would fly with them again. - We booked at Royalton Splash and upgraded to the Diamond Club which gave us full access to the Royalton Punta Cana sister resort attached. Highly recommend upgrading to Diamond Club. Well worth it for the smooth check-in at the Diamond Club lounge, private beach area and Diamond Club beach bar & grill, and access to all the restaurants at the Royalton Punta Cana next door (3 min walk) was well worth the money. The buffet restaurant "Grand Marche" at the Royalton next door offered much higher quality dining experience than the buffet known as "Selections" at Splash in terms of food, atmosphere, and service. That alone was worth the upgrade for us. The Royalton Punta Cana is the travel path to the beach. Absolutely stunning. - At Royalton Splash, we were put in a great room on the bottom floor directly outside the gates to the Splash park (Building 29 - which I believe is likely for Diamond Club guests). There was also a convenient shaded trolley stop right outside our room, although we didn't use it much since the walk to the Royalton and the beach was so fast. Lush gardens on the walkways and tropical birds made for a tropical and entertaining experience! -Splash park has lifeguards and it is very fun for families. Open 9-5. No food or alcohol permitted, which keeps it safe and clean. There is a drink place though with slushies and water/pop/juice. Great selection of slides for all ages. - Both Royalton Splash & Royalton Punta Cana are kept extremely clean. Our room was very clean, the gardens, bathrooms, walk ways, grounds, and restaurants are maintained well. - Our butler (I prefer to say "special host friend") was Johnny!!! He checked in with us frequently through our phones, made our reservations for restaurants, and offered assistance in many other ways. He was so professional and friendly. A wonderful guy. He went so far as to surprise us as he knew we were celebrating an important date! - The pools at Royalton Splash are in my opinion nicer than at the Royalton Resort next to the beach. There are three pools at Royalton Splash (main pool, and another called, "Bubbles", and on the opposite side to “Bubbles” is a special Diamond Club pool and lounge area). Swim-up bars at all three pools. I found the pools at the sister resort Royalton to be very loud, busy, not as pretty, and just not relaxing. So for pool time, we preferred the Splash pools. There are some really yummy poolside grills that open up by the main pool each day, as well as at the main Royalton pool. - Beach is absolutely stunning. Diamond Club section has a great bar and lounge and the staff are very friendly. Happy to whip up special drinks or make creations. There is also a great selection of food you can order there. It was fast and really tasty. We did notice that many guests would save spots and not use them which is prohibited. However, staff would be very helpful in determining which ones those were and ensure you had a place to lay and enjoy. This also happened at the pool. This is not a criticism of the resort in any way, more so an annoyance with rude and entitled guests. It is likely common at the other resorts as well I predict. - Food: Lots of selection, variety, and quality was great! * However, my view on the food stems largely from my experience at restaurants on the Royalton Punta Cana side, not Splash. We did not eat the Mexican, Seafood, or Italian all located on the Splash side. The buffet called “Selections” which we had for dinner just hours after arriving and the next morning led us to venture over to the Royalton for better food. The Splash buffet was “okay” in terms of quality and selection. Not bad, not great. We ate supper there the first night. We were seated in the Diamond Club section which got us faster service for drinks etc (or so it seemed). It is a busy spot. It’s loud and full of families, many with young children. As our children are older, we prefer a less chaotic feeling. We ate breakfast there the next morning and were disappointed in the service we got when they seated everyone wherever (no separation between regular or diamond club). We were seated in the regular section and we could not get coffee for more than 20 minutes despite having to ask two staff walking around our table. They were unfriendly and brushed us off as if we were annoying them when we asked politely for some coffee. It left us feeling a bit uncomfortable. So we decided to eat at the Grand Marche buffet at The Royalton for breakfast, lunch, dinner for the rest of the trip. The buffet was fantastic!! Beautiful, quiet, nice layout, we had access to an outdoor dining area, service was great. The food selection was astounding. The quality of the food, the sheer variety, and cleanliness was impressive! The Italian (“Grazzie”), Asian Teppanyaki (“Zen”), and Steakhouse (Hunter) were the others we tried and every one of them did not disappoint. Full of flavor and the service was top notch. Overall, I would highly recommend the Royalton Splash resort. Great for families. I would recommend upgrading to the Diamond Club option. The Royalton Punta Cana is in front and with access to it, we had the best of both worlds between beach and pools, and the best dining options. Our trip was relaxing, entertaining, and enjoyable. The staff are friendly, funny, helpful, and kind. They work very hard to ensure people are enjoying their vacations. We noticed how many different jobs of staff are needed to effectively run and maintain these resorts to this high quality. I saw the same people there seven days in a row, so being appreciative to them for their services is greatly felt I believe. We tipped frequently and not because we had to, but because we wanted to show our appreciation and felt it was deserved. Special shoutouts to the following staff who will not be forgotten because of their smiles, friendliness, helpfulness, great service, and humour! They are awesome!!! They are: Johnny (our concierge/ “butler”, but now a friend!), Rosa & Franchesca (lobby lounge and Diamond Club lounge), Roberto & Alexi (main lobby lounge). Also, Elby at “Bubbles pool bar, and shoutout to the staff at the Diamond Club beach bar and grill (like ALL of them). Thank you Royalton Splash & Royalton Punta Cana for a family vacation we will never forget! :)
The Best Experience Ever!
I need to say that the hotel and the all inclusive experience is really good, but what makes it amazing is the employees. They are heart warming, they are always looking after you, nothing is imposible, they are always smiling, they put their hearts in everything they do for you. At the Royalton pool bar the bartenders they became our partners in crime, which made our days really fun! Juan, Elias, Willie, Manuel, Jan Carlos, they are incredible!!! Our butler Edward made our experience8 very organized, he is full of surprises and nothing is complicated for him. At the diamond club lobby Franchesca and Chayrel such sweet hearts, always very helpful and love their smiles! At the entrance bar Rosa, Alexis and Roberto always welcoming us with big smiles and whatever we wanted to drink. The room was very comfortable, house keepers super kind and every time they surprise us with beautiful bed decorations. I am very sorry I didn't pay attention to their names, but please include them in this review, we were at room 29-124 from January 21st to 28th. We can't thank you guys enough for everything you did for us!