Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16246 reviews

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  Let down

  My family and I have just returned from an 11-day stay at Royalton Splash Punta Cana, and unfortunately, we were hugely disappointed. Positives: Ariel from Guest Relations was extremely professional and caring, and we really appreciated his daily check-ins. The mini bar was also restocked daily, and the bar staff were generally friendly, hardworking and a real credit to the hotel. Unfortunately, there were several major issues: • Food hygiene: We witnessed serving tongs being used for both raw and cooked meat which is a serious food safety concerns. • Food quality and choice: The buffet was repetitive, with little variation between lunch and dinner and no themed evenings. The à la carte restaurants were basic, with little flexibility. Having to pay an additional $49 per person for the steakhouse and extra for sushi is unreasonable at an all-inclusive resort. • Air conditioning: Most communal areas had no functioning air conditioning, making the heat unbearable. Staff gave conflicting explanations, and even our TUI representative acknowledged the problem. • Cleanliness and facilities: Hair remained in the main pool for three days, guests were eating in the pool, and there was a severe lack of parasols, leaving very little shade. • Room standards and security: We arrived to dirty towels, and housekeeping left our daughter’s room door open when it failed to close properly. • Staff conduct: A member of the Vibe team made comments suggesting they should also receive tips if we were tipping the bar staff. Overall, the experience fell far below what we would expect from a luxury all-inclusive resort. Sadly, we would not return or recommend Royalton Splash Punta Cana. Save your money and book elsewhere.

  Nov 06, 2026
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  Best bar at Splash!

  Friendly, attentive and warm!…I love this bar! 🫶🏾

  Nov 06, 2026
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  DO NOT BOOK - does not meet luxury experience and lack of hygiene

  My family and I have just returned from an 11-day holiday at Royalton Splash Punta Cana, and unfortunately, we were hugely disappointed. Our biggest concern was the food hygiene. We witnessed the same serving tongs being used for raw meat and cooked meat, creating a risk of cross-contamination. We also saw staff putting previously handled, uneaten pancakes back onto the serving dish. These are serious food safety concerns that should not be happening at any hotel. The selections buffet itself was repetitive, with largely the same food served at lunch and dinner throughout our stay and no themed evenings. The à la carte restaurants were basic, with little flexibility around requirements. A request for pasta without cheese at the à la carte was refused (preference not dietary) which suggests the food is pre-made in batches. The steakhouse also costs an additional $49 per person, with extra charges for the sushi restaurant which is ridiculous at an all inclusive resort (I would understand paying more for a premium dish but not the whole restaurant). The lack of air conditioning throughout the communal areas was appalling. Outside of the bedrooms, only a handful of areas (coffee shops, one à la carte (jade), duty-free area and the casino) had functioning air conditioning. Staff gave conflicting explanations, ranging from vents being cleaned at the end of the month to the system or being broken. Even our TUI representative acknowledged how excessive the heat was. Cleanliness was another major issue. We witnessed the same black hair floating in the main pool for 3 consecutive days and guests were allowed to eat in the pool with chips and burgers floating around. There were only around 8-10 pool umbrellas available at each pool, leaving guests having to find shade underneath trees. Interestingly, the diamond only areas had plenty of shade. Our room also had dirty towels on arrival, and housekeeping at one point left our room door open, as the door wouldn’t shut properly, raising serious concerns about security. We also experienced a member of the vibe team effectively asking for tips, suggesting that if we tipped the bar staff, we should tip them too. The one positive was the bar staff, who were generally wonderful, friendly and hardworking. They are undoubtedly an asset to the hotel. Unfortunately, the overall experience was nowhere near what you would expect from a luxury all-inclusive resort. We would not return or recommend this hotel. Save your money and book elsewhere.

  Nov 06, 2026
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  Thanks for everything Nice place

  A unique experience—I absolutely loved it. The bar staff were excellent; Esfreydy made some fantastic drinks for me, and Ernesto and Rossanny were very kind. I’m already looking forward to my next vacation so I can return...

  Nov 05, 2026
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  EDWIN BERROA & Diamond Club Make the Difference!!!!

  Excellent time!!! Make sure you get a Diamond Club room and ask for Edwin Berroa to be your butler! HE IS EXCELLENT and will see to it that you have a grand visit during your stay!!!!

  Nov 04, 2026