Royalton Saint Lucia, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6593 reviews

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  Should not be rated a Diamond Club property.

  My family booked and stayed in the Luxury Chairman two bedroom ocean front suite including the butler service and Diamond Status package. We have stayed at many Diamond Level resorts which most all included a butler and never had as many issues as we did with our room or service as we did in St. Lucia. I would have given a lower rated experience if it wasn't for one of our amazing butlers Reana. Arriving in our room we had multiple broken, not working issues that took 4 out of the 7 days we were staying there to resolve. Toilets that were broken, closets that would not slide open, electrical outlets not working (not to mention in this 3,000+ sq ft room-the only outlets they had were the 4 in each bedroom and 3 of them needed adapters if you're arriving from the U.S.), ants covering our patio and in our room to the point our suitcases and lounge chair were covered with them, shower amenities not being refilled after daily housekeeping and requesting several times to our personal butler, and just an all around lack of follow through on fixing anything in a timely manner or communication. We had two butlers taking care of us through text requests/messaging, when Reana was on shift, she made the point to come to our room, address the issues and make sure they got taken care of-the other days, we received messages of "noted" or "absolutely" yet no action was taken. We had several excursions and beach days planned with our children and made sure our butler was aware of in which these issues could have been resolved during those times, yet they always showed up in the evening when we were returning or getting ready for dinner/relaxing. We booked this resort because of the butler service and Diamond Club rating and quickly realized that not only do they not provide the items that are listed as included with the Diamond Butler Service, they don't even have them when we requested them. My husband and I felt that we had to constantly nag them to get the simplest of items, like toilets to be fixed or refilling the conditioner. After finally meeting with the manager nearing the end of our trip, she took two pages of notes, yet did nothing to accommodate our stay. We aren't picky or snobby, these were simple things that should have been a quick fix or have never existed to begin with and we left feeling like we were made to be "that family" and ignored. The whole staff was extremely friendly and we enjoyed our excursions, but if you're looking for great service, higher ended ammenities and communication, this is not the resort for you.

  Oct 19, 2026
• 

  Not What We Expected From Royalton

  We stayed at Royalton St. Lucia as a family and were very disappointed. Our rooms were dirty and the hotel overall feels poorly maintained. Service and food did not live up to the Royalton name. The pools were the one bright spot, and the entertainment was hit or miss. Unfortunately, we would not return or recommend it for families.

  Oct 19, 2026
• 

  unprofessional inappropriate staff

  Resort was nice, but the staff was very unprofessional we went as a family vacation and the staff was flirting with my nieces and called there room multiple times to see what they were up to and ask them out. Staff took my niece off site late at night till hrs of the night. Staff also came in early to harass my niece and try to hang out with her while they were not even working and getting in the way of time trying to be spent with family. One day I went back to the room as I forgot something and the housekeeper was sitting on the bed watching tv and laughing at the show on tv. I asked if I could come in for a min. and grab something and she said yes but continued sitting on the bed watching tv and not cleaning as she was supposed to.

  Oct 18, 2026
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  Do not stay here

  Way too far from airport…. Dirty room… lousy food…. Unusable beach… broken elevators.. nothing nice to say about this place.. I’m just an average Joe and I’m trying to save you from wasting your money and time

  Oct 18, 2026
• 

  Beautiful St Lucia

  This is a honest review , firstly the grounds are kept immaculately and the pools are stunning. However I do not think it’s quite a 5 for various reasons , the pool areas were not very clean and the sun bed mattresses were limited to about 6 around one pool area to about 30 beds . The entertainment staff and Pool bar staff worked extremely hard and they really made our holiday a fantastic experience, our room a junior sea view room was kept extremely clean on a daily basis. The food we ate in the various restaurants an Buffett was the best we’ve had in all inclusive and had something for all in my opinion. Sadly from around 2pm daily the pool bars became only what I can describe as “Benidorm on steroids “ with explicit music blaring out , loud and brash people screaming and shouting which I do not expect from a 5 Star resort !!! We do not let this spoil our holiday but this certainly needs addressing …. Finally St Lucia what a beautiful place we fell in love with the you , a few special shout outs to Veejay , Kendall , Roshawn and the the Team you are the best ! Wendy and Raymond at the pool bar for looking after us so well and dealing with some very rude guests !! Kevin at the steakhouse and Hilary Ann at the Italian for exceptional service and Peterson at the steak house for being so accommodating.

  Oct 16, 2026