Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18209 reviews

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  Overall okay, but not five stars

  My honest review of Royalton Punta Cana — okay overall, but not five-star The biggest disappointment for us was the beach. There are large anti-erosion sandbags along the resort’s beachfront, which really spoil its appearance. They were covered in algae and seaweed and looked as though they had been there for some time. I understand they may serve a purpose, but it wasn’t the pristine Caribbean beach we had imagined. Walking along to neighbouring resorts, the beaches appeared much flatter and smoother, without the same bags. The food was okay overall, but I wouldn’t describe it as five-star. Much of it was lukewarm, and a lot of the fried food was overcooked — sometimes fried to within an inch of its life. That said, I can’t complain about the variety. We always managed to find something to eat, and the grill station was a particular highlight. Service was very mixed. Many of the staff were good, but some people in customer-facing roles really let the hotel down. The snack van stood out: during our visits, the staff came across as consistently rude and unwelcoming, with barely a smile. The kids’ club was another disappointment. Our son is six, and we’ve experienced much better entertainment teams at other resorts. Communication was difficult because several team members spoke little English and our son doesn’t speak Spanish, which made it harder for him to engage. The activities also seemed quite limited. At other resorts, kids’ clubs have taken children around the grounds and organised a variety of activities. Here, they appeared to spend most of their time inside a fairly small kids’ club building. For a five-star family resort, we expected more. Based on our experience, I would also recommend booking excursions through TUI rather than Royalton. We wished we had stuck with TUI. You may pay a little more, but we found the overall experience much better, and having an English-speaking guide or translator makes a real difference. Overall, our stay was okay, but it fell short of expectations. There were positives, including the food variety and some lovely staff, but the beach, inconsistent service and disappointing kids’ club let it down. In my opinion, this felt more like a three- to four-star experience than the five-star Caribbean holiday we were expecting.

  Oct 29, 2026
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  Punta Cana 2026

  Excellent supper at Dorado. Service and food great. Hostess Sorainny was sweet and very helpful.

  Oct 28, 2026
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  Royalton Punta Cana 2026

  Royalton Punta Cana has been absolutely fantastic. We had dinner at the Dorado restaurant and the food and service was amazing. Sorainny was very kind and bubbly, it was a great way to spend the night! I can’t wait to come back again soon!

  Oct 28, 2026
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  Family Holiday

  We are currently 5 days into our Holiday at the resort. Check in was effortless and the staff in the diamond club lounge were accommodating and made sure we were comfortable after a long flight. Our luggage was taken from us and promptly taken to our room. Our buttler Jairon took us to our room and explained everything about the hotel and its amenities to us. He helped us to settle into our room quickly and ensured we had everything we needed. We had a few requests which were all taken care of within a few minutes. The hotel staff have been so friendly, especially the staff in the buffet area, I don’t have their names to hand one is Janeiry, but they have served us for breakfast, dinner & evening meal and have gone above and beyond. (They serve on the left side as you walk in.) The buffet food is amazing, cooking fresh foods in-front of you, everything is tasty and lots of choice. We have eaten at a few of the restaurants so far and they have all been good. We have been to the spa for a massage which was definitely worth the visit too! We have visited the splash water park and the kids (and adults) loved it. The pool area is clean and kept tidy, a few more parasols are needed around the pool. The entertainment team, especially Jean Paul Pappy and Bernard are fantastic, what have kids of mixed ages and they have loved all the day time and evening activities. As well as the pool staff especially Rene, all amazing! The rooms are cleaned daily to an exceptional level and the minibar is topped up daily too! Jairon messages us daily to ensure our holiday is going well and has booked our restaurant reservations for us which has been amazing. He’s responded to our messages and has sorted anything we have asked of him. So far our holiday has been amazing and if it continues in this way we will have had the best holiday!

  Oct 28, 2026
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  Another Great Stay at Royalton Splash Punta Cana!

  I keep coming back to Royalton Splash Punta Cana for a reason! With access to two resorts, there’s no shortage of pools, restaurants, and places to relax and enjoy your vacation. But what really makes this resort special is the people! The staff go above and beyond to make your stay memorable. Reinaldo is the best butler, and Jose at the Diamond Club pool always helps make the vacation that much more enjoyable. Both deserve a special shout-out! From the great amenities to the friendly, helpful staff, there’s a reason I keep returning. I’m already looking forward to my next visit!

  Oct 28, 2026