General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating16445 reviews
Royalton Punta Cana
Weenzer, Joselito, Roberto, William, John Paul, Marcos, Edwin, and Roberto (sexy boy) have made this experience amazing! They are amazing people, who have big hearts. We could not have asked for a better experience at Royalton Punta Cana.
15 out of our 30 person group got Sick from Contaminated Food
I will share all our grievances below but the WORST part about the trip is 15 of us got incredibly sick with some type of food poisoning for at least 2 days. Chills, throwing up, diarrhea, etc. It was absolutely horrible and we were terrified to eat the rest of the time. We all filled out food contamination forms at guest services. There was absolutely no follow up, they didn't seem concerned at all and we got scolded for not requesting to pay to go see an offsite doctor, since they don't have one on site (3 of our group members are doctors as well, it was clear we were all sick with food poisoning.) We traveled over 2 weeks ago now and some of us are still feeling lingering effect like diarrhea. The rooms are outdated and the walls are paper thin we could hear ALL of our neighbors conversations as if they were in the room with us. We could also hear of neighbor throwing up for about 24 hours so I am assuming they were also suffering from food poisoning. The diamond club "perks" were non-existent: the website states that we get a beach bag and slippers to take home and not a single diamond club room in our group got a beach bag. I asked our butler about the bag and he said he would check on that for me then never followed up. It says “upgraded bathroom amenities” but we had the same bathroom amenities as our family members not in Diamond Club. It says priority delivery of room service and upgraded room service options. I never waited less than 45 minutes for room service and every time I asked for the upgraded room options I told it wasn’t available. None of us received turndown service for the first 4 days until I complained to the onsite groups coordinator about it. There is no real distinct diamond club beach area, everyone is allowed to got there. Beach and pool cabanas cost an extra $100 a day. One of the groups beds was BROKEN. Guests with 2 people in the room were put in queen rooms and guests with 3 people to a room were put in King bed rooms. We will definitely not be coming back to this resort ever. Bavaro beach is amazing though.
I will be back
Omar our butler was attentive, personable and made our stay enjoyable. Loved the steak at Hunters restaurant. The cleanliness of the resort and constant cleaning of facilities made it feel 5 star. The people sell8ng wares on the beach were respectful, not pushy, and returned when asked.
Over all our experience was good. The services and attention to detail was excellent
Grounds and development were great. Didn’t like the location of our suite. All kinds of vehicles driving up and down the lane service the hotel. I also was annoyed by the amount of noise that you hear from other patrons and staff in the hallways and from the rooms above. Food at the buffet was incredible. Restaurants were average. The amenities and staff hospitality was excellent. I would go back to this hotel, but I would definitely ask for a room not backing onto a service lane.
I leave this review purely for a worker Hamser the bell boy at the hotel , he gives 100% to his job , very friendly and can’t do enough for you , very kind person with a big heart , we will miss him , he made our stay feel like home from home , from his friends from England