General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15658 reviews
Supervisor butler narciso green
Five star went above and beyond all his duties! Exceptional service all around! Brendy, Joselita, Wilson took great care of us down by the beach! We had a great time and experience and will definitely come back again and recommend the Royalton Punta Cana to all our friends!!
Holiday for 40th wedding anniversary
Arrived room smelt of damp, rusty showers rail, damp ceiling, hand rail to swim up loose, tiles broken and loose. Work around pool carried out whilst sunbathing, sanding down bar, grinding off tiles, dangerous dust from same. Food in specialist restaurants inedible, only food in buffet acceptable Turned into a 18 30 party hotel with head banging music Supposedly adults only, heaving with kids Paid for diamond club shouldn’t have bothered, no restrictions to who could use these select areas Diamond club swimming pool is the swim up area so again anyone could use it what we paid extra for Lost out on what should have been a special holiday which we can’t get back
Not the best experience ever.
We went to the Royalton Punta Cana for our 40th wedding anniversary, it started off with a real disappointment, between rusty shower rail and damp in the bathroom, rail down to swim up hanging off the wall and broken tiles, the rep had it fixed the next day, the broken tiles were put back and we're all jagged edges,but why wait until someone complains before sorting the problem.We also had mosquitos in our room and cockroaches, Dennis our Butler had to ask 3 times to have our room sprayed before anything was done.We were led to believe that we were going to an adult only hotel only to find out that it was full of children and at the weekend it was more like an 18-30s hotel, so loud and boisterous that you couldn't hear yourself think never mind relax, this hotel is now not an autograph hotel and had been downgraded to a 4 star instead of 5 stars which we found out the week before we travelled and Tui did not offer to pay back the difference they also did not answer our emails to them, the food in the buffet was good, just as well, because most of the alicarte restaurants except for Zen and the Hunters which were really good,were awful, the food was cold and portions tiny.The list goes on and on. The best thing about this hotel were the staff in the bars and Restaurants. We also had the best butler service, Dennis went out of his way to try and make sure that we were well looked after. Needless to say we will not be returning to this hotel.
Royalton punta cana Jan 2023
Stayed for 12 days at the hideaway diamond club. Food, drink, Excursions, staff, and facilities were all amazing. We especially loved the fitness team who put on loads of activities throughout every day, something different and for all abilities. We did yoga most mornings with Mirtha, David and Fabio which was the perfect start to the day. Our butler Rodvel was also incredible. Anything we needed was sorted straight away, and all questions answered any time. He helped put together a lovely surprise for my birthday which made it extra special.
Amazing trip and accommodations! Our butler Carlos gave us exceptional service and made our stay much more enjoyable. Emely went above and beyond to help us adjust our stay. So grateful for them and all they did to help us have an amazing experience!!