Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
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Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16718 reviews
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Jan 15, 202510 Days in Paradise 🌴🌴🌞🌞
Rooms were always clean. Food in the A La Cartes were great. Something for everyone. So many choices at the buffet. The beaches were clean with little or no seaweed. Everything was wonderful and was hard to say goodbye. Very friendly staff everywhere you go.
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Jan 14, 2025Don’t go here!
Definitely would NOT recommend going here! I have never seen so many people getting sick on vacation. 3 out of 4 of our group were sick and many more including some people even having to go to the hospital!! Our butler, Miguel was not helpful at all and spent more time with non diamond club members. He told us things that were supposed to be included but then would say they must have changed the rules. It was an effort to get our dinners booked. Things that were supposed to be included were not like the premium in room spirits. I asked multiple times and was told no they don’t do it, but it was even advertised on the TV in the room. One guest had bed bugs in their room! The beach was unbelievably rough. The adults only section was tiny and everywhere else including restaurants have kids.
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Jan 14, 2025
Amazing time!
I only have great things to say about this hotel. My family and I had a great time. I would definitely recommend it and go back again. Service was excellent! A big thanks to the amazing staff in the swim up bar, specially Robinson he was great and very polite. He definitely made the best cocktails specially the passion fruit margarita!
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Jan 13, 2025
Exceptional Experience at Royalton Punta Cana - Thank You!
Below is the letter that I sent to Royalton management: My husband and I have just returned from what was undoubtedly the best vacation we’ve ever had at the Royalton Punta Cana Resort, and I wanted to take a moment to share our experience with you. We arrived on Sunday, January 5, 2025 with a booked Diamond Club Swim-Out luxury suite, and from the moment we stepped into the resort, we were treated to exceptional service. We were immediately greeted at the front entry and escorted to the Diamond Club check-in area, where we were offered drinks and appetizers while our documentation was handled. The check-in process was swift and painless, taking no more than 15 minutes. We were then introduced to our butler, Nazario, who quickly became an essential part of making our stay so memorable. As first-time guests with butler service, we weren’t entirely sure what to expect, but Naz took the time to explain all the amenities available to us, including various restaurants, spa treatments, the Diamond Club bars, private beach areas, and even excursions. He ensured that anything we wanted or needed within the resort was taken care of. Naz was not only incredibly knowledgeable about the resort but also about the history and culture of Punta Cana and the Dominican Republic. He gave us a thorough tour of our suite, made sure we had Chardonnay wine and beer stocked daily, and was always available to assist us in any way. Naz truly made our stay perfect, and I now understand why he has been with the resort for 11 years. He is an absolute gem, and we look forward to seeing him again when we return in October for my birthday celebration at Hideaway. Beyond the personalized service, we were thoroughly impressed by the entire Royalton resort. The staff, without exception, greeted us with a smile and went above and beyond to ensure our experience was exceptional. Whether we were interacting with bartenders, servers, or housekeeping staff, everyone was friendly, professional, and eager to help. Many staff members even helped me practice my Spanish, and I was grateful for their patience with my pronunciation! The resort itself is stunning and impeccably maintained. It’s clear that a dedicated team of landscapers takes great pride in the beautiful grounds, as we never saw any litter or misplaced items during our stay. The cleanliness and attention to detail throughout the property were extraordinary. In my opinion, the Royalton Punta Cana truly stands out because of the amazing team you have there. The staff’s dedication and pride in their work were evident in every interaction, and it’s what made our stay so special.
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Jan 13, 2025
puna cana, DR *is* a good time
just a grt time - kelvin was outstanding, everyone works so hard for the guests! the staff worked like a machine, serving left and right, i felt honored at each place our morning walks were so good …. and of course the beach was grand - wild wild surf we’ll be back