General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Welcome to Paradise Mai Tais (two coupons per room/stay)
• Bottled Water on arrival (two per room/stay)
• Filtered Water Stations
• Enhanced Guestroom Wi-Fi
• Fitness Center Access
• Guestroom Safe Usage
• Local & 800 calls
• Daily Yoga/Fitness Classes
• Daily Hawaiian Cultural Activities (weekly schedule and sign-up available at Front Desk)
• Reef Safe Sunscreen (available at the pool)
• Complimentary Tennis Racquet Rentals, Tennis Balls & Water (available at Royal Kona Resort
• $25 Island Activities & Tours Credit
• $20 Lotus Center Spa Credit (available on 90-minute massages)
• $20 greens fee credit plus 50% discount on club rentals at Makalei Golf Club ($25 value)
• 20% off green fees and club rentals at Makani Kai Golf Course ($33 value)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4760 reviews
Will stay there again
Employees were lovely, especially Heidi at the front desk. All of the employees I encountered were attentive and friendly. The room was basic but very clean. My bed was comfortable and the air conditioning worked great. (I like it cold when I sleep.) I had an ocean view and my room averaged $400/night plus the daily resort fee and parking fee. Yes, it is expensive for a basic room but the amenities were nice and the location was perfect. The hotel is a five minute walk to downtown Kona where there are plenty of shops, restaurants and live music. So I was fine with the price. I will definitely stay there again.
Our trip started out very poorly with the blocked view of the ocean that was assigned to us - a giant tree blocking 50-60% that is priced in the “ocean-front” category is not right! And they wouldn’t compensate us in anyway. We did get switched to true ocean-front room after 1 night but they refused to compensate in any way claiming we didn’t book directly with them. pros: 1) excellent location near to all restaurants and ocean-front property (if you get specific rooms) 2) yoga class by the ocean Cons: 1) VERY poor customer service. Over 95% of our interactions with various staff all through our stay in different parts of the resort (including manager) was way below average. 2) concierge office was not friendly - one area which is always more than happy to answer questions seemed annoyed to be there 3) Property is pretty old. 4) price for the type of room we initially got is hefty 5) beach area on the property is VERY small. Probably good for a toddler. 6) people complained that the chairs by the pool weren’t available. Most of the availability we saw was cabanas that require extra fee.
Price increase but
no corresponding increase in quality of accommodation. Have stayed here several times over the years. Granted this is an older building, an icon in Kona which is subjected to stresses of being ocean front, but the facility continues to struggle. Very worn on lanai and façades, rough and dirty stairwell in main tower, comfy furniture in the restaurant/bar has been replaced with hardwood and we had companions in our room (cockroaches). Upon mentioning at checkout, no adjustment to bill. Parking has also increased to $25/day. On the plus side, staff is as warm and friendly as ever. The Hydration Station at Reception is a great way to diminish plastic usage, but is offset by the plastic cups wrapped in plastic in the rooms, along with individual toiletries bottles. Bar service and menu was top notch. The bar furniture and room amenities may be somewhat driven by pandemic concerns (housekeeping convenience) but the loss of ambiance and persistence of plastic combined with price increase is causing us to reconsider future stays.
Amazing views! Great hotel! Fabulous staff!
Beautiful, older property! The views are spectacular. It is an older property, but has been updated. Staff couldn't be more attentive and friendly. Great spot in Kona, walk to most restaurants! We will go back!
Great Time in Kona
We had a great time here with the excellent pool, bar and views! Excellent shopping and restaurants within walking distance. Very friendly staff. Our room was a little outdated but clean, quiet and comfy! Will stay here again!