General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Amenities included in the resort fee are:
• Welcome to Paradise Mai Tais (two coupons per room/stay)
• Bottled Water on arrival (two per room/stay)
• Filtered Water Stations
• Enhanced Guestroom Wi-Fi
• Fitness Center Access
• Guestroom Safe Usage
• Local & 800 calls
• Daily Yoga/Fitness Classes
• Daily Hawaiian Cultural Activities (weekly schedule and sign-up available at Front Desk)
• Reef Safe Sunscreen (available at the pool)
• Complimentary Tennis Racquet Rentals, Tennis Balls & Water (available at Royal Kona Resort
• $20 Lotus Center Spa Credit (available on 90-minute massages)
• $20 greens fee credit plus 50% discount on club rentals at Makalei Golf Club ($25 value)
• 20% off green fees and club rentals at Makani Kai Golf Course ($33 value)
Inclusions subject to change and are based on availability. Some activities require reservations.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4979 reviews
Customer Service Above and Beyond.
I live in Kona and I've always loved the Royal Kona. I've stayed there many times. I purchased a room for 2 nights for me and my visiting family. I asked to have the same room as they had separately purchased for the 3rd night. It was not available. One of my family members is a little frail and delicate right now. Heidee went above and beyond for us and booked the same room for all 3 nights. We finished payment and arrangements, with 2 separate cards, which took some time. THEN my family needed to change the credit card they used. Heidee was SO VERY kind and patient and spent so much time with us making the change. The room was beautiful, the staff is kind and caring, and we all had a great time. Mahalo for making a special visit even MORE special.
The location is good, there is enough parking for the vehicle (not free). The rooms are not fancy, but the staff is very welcoming. There is some excellente animation at the hotel, show, live music, etc..
Mostly a nice Hotel, great view from our room...just one issue.
Mostly a nice hotel. Beautiful view from our room. Restaurant was nice, but wish it stayed open later than 830pm as most of our day trips didn't get back until around that time. Our only issue, and it was also the issue of several other people at the hotel that week, we found a roach in our room. It was crawling on the bathroom sink, we alerted the Front Desk, they said that they were aware of that happening and that it was due to construction and that they would let the Manager know and they would make a note on our account to get back with us. They never did. The Front Desk staff asked if we wanted someone to come in and spray the room, but we said No, not while we are staying in it, but they can when we leave in a couple of days.
Aloha is alive and well at the Royal Kona Resort
Could not have been more relaxing. Staff was awesome. From George, Lacey and Kahili behind the bar. To the housekeeping staff and Jhon the pool attendant. We walked all over Kailua, everything was 10 minutes away. Even the Lu'au was quiet impressive, which can be a let down at most hotels. Come and do everything or just do nothing at all. It's the Kine.
Loved our hotel and location
We were upgraded to an ocean view room and loved it!!! The check-in, lobby and restaurant staff service was excellent. The room attendants were phenomenal. Every day after a long day out, we came back to a neat and clean room. Everyone was so nice! The hotel was centrally located so we were able to walk most of the time. The only issue was the noise from the construction taking place on our building. It's understandable and it didn't really affect us much. We would stay there again under the same circumstances and we would definitely recommend the hotel to others.