Location
Riviera Nayarit - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8147 reviews
-
Jun 04, 2023Very sick guests
The beds are not super comfortable. Most of the staff were friendly. We went as a family of 12. 6/12 people became violently ill. They didn’t drink the water. 4 went to the ER. It wasn’t a great time.
-
Jun 04, 2023Fantastic Stay
Everything was wonderful. Food was great and plenty of options. Staff was amazing across the board, front desk to swim up bar. Entertainment was so fun! Beach was relaxing and peaceful. Can’t wait to come back with the whole family!
-
Jun 03, 2023
Average at best
Rooms: beds are terrible, pillows are few and paper thin, besides that, the rooms are ok. Pools: no shade in any of the big pools. Chairs in shade are reserved early in the morning , I would just pile up people's stuff if I hadn't seen them in 30 mins. You'll get drinks once an hour, and will take 30 mins to arrive after ordering. I'm pretty sure they have 1 person between all the pools. Italian restaurant was sad. Probably the worst Italian I have ever had. Steakhouse was surprisingly good. Didn't eat at the Japanese place but someone in our party left to goto the buffet so imagine it wasn't great. Solid 3 star hotel. You get what you pay for and it is very cheap. 1 hr can ride each way into town, spending nearly 2 hours round trip isn't my idea of a vacation. Would not stay here again.
-
Jun 01, 2023
Amazing holiday
What can I say. It’s an amazing hotel, from the start to finish nothing is too much trouble at all. Good food fantastic choice. Drinks all branded spirits ( you just ask for what you want ) entertainment program is fantastic, The management always out n about over seeing things My only negative is there could do with more toilets near the pool areas one block with 4. For the whole 3 / 4 pools isn’t enough We would love to come back
-
Jun 01, 2023A return trip!
Our second time, impeccably clean throughout. We had a great room, junior suite. We travelled with TUI. I had a little bit of tummy issues, having to run to the loo - had to stay in close to the toilet a couple of days so couldn’t plan to go out of the hotel in a taxi anywhere when this was happening. Was always happy with the maid and the mini bar service. Drinks were fine and the entertainment was varied and some of it was great. Liked having a live band round the pool once per week. The food is varied there is a huge selection of food and lots of choice of where to eat. Since the hotel has been upgraded its decor is improved. We liked the Astoria bar the best. Maria is the best bartender and I thank her for the margaritas! It’s a shame I ate something that made me delicate, and I am off to Riu next year in Cancun so I still love the Riu chain and their standards.