Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Just ok, not likely to go back.
We reserved a family room, which should be two connecting rooms with a king or two doubles. When we arrived, we were told none were available and we could upgrade to a king suite with a pullout couch. That’s not an upgrade for a family of 4 with two older teenagers. No one wants to spend a week sleeping on a couch. We were able to move to our originally booked room the next day, but were not offered any compensation for it not being available upon arrival. Lines for drinks at the pool bar were ridiculous and servers only came around sporadically. Pool bathrooms were too small and overcrowded. Only allowing one towel per day is very inconvenient. Seagulls were flying over and pooping in the pools and on people. Understand that can’t be controlled, however put up some signs to tell people not to feed them or to leave their food just sitting around the pool and offer a place to put plates! Walking paths around the pools were so slippery, we saw multiple people fall. The buffet was terrible - food was cold and often not well stocked. No variety. The daily grill they set up by the pools was delicious - fresh pork tacos and grilled chicken was available during our stay. The beach was beautiful, but there were horses there daily offering rides so there was poop to avoid up and down the beach and it smelled! Our room was clean and nice once we got the right room. Room adequately blocked noise from nightly entertainment with patio doors shut.
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Some Inconveniences
There isn't an elevator to the ground level, where the restaurants, pools and beach are located. Having to go up and down 30 stairs multiple times a day got a little difficult, especially in the heat. We also discovered that when there is a wedding at the resort, it takes precedent over the other guests (there were 2 during our stay). A third of the beach gets roped off and the loungers removed as well as one end of the pool deck gets roped off and those loungers removed. I'd say approx. 50 loungers get removed, so good luck finding a place to sit on those days.
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Great property
I really enjoyed this one, the rooms were nice and clean. The food was very good and flavorful. Great friendly staff.
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Frequent Visitor - Love the Riu Vallarta
I have stayed at the Riu Vallarta in 2014, 2015 (for Hurricane Patricia), 2019, and just recently in 2025. The staff is always fantastic, the food is great, the grounds are lovely, and we always enjoy our stay.
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Not As Good As The Riu Palace
I usually stay at the Riu Palace and love the quality of the food and dining there, but because of availability tried this one. The food didn’t have the same variety or quality and I found the bakery items not as fresh in the breakfast buffet. However the entertainment was fantastic in this beautiful resort. Not enough washrooms in the pool area and the ladies washroom only had four stalls which meant that there was a large line up to use the facilities.