Location
Playa del Carmen - Off BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10711 reviews
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Feb 02, 2023Great Stay
Stayed 10 days with a group of nine including one 15 year old. Jan19-29/23 First off I really need to take my hat off to the staff there helpful, polite and a load of fun to be honest they are second to none. The hotel itself is a large property with several multi unit bungalows its certainly a walk to get any ware but a nice walk all the same very clean with trees and several small animals along the way. The rooms are clean and large we had a suite with our 15 year old and it was so perfect. I I suggest getting a suite if your not ready to shower in front of your family or juggling the room time to get ready for dinner in the regular rooms. The food is very good a bit repetitive but always solid options and extremely tasty . Nobody in our group had any tummy issues. The pools are all very fun and clean with space for everyone, drink carts, bars and food are plentiful. The beech was so perfect the water is clear and warm. We are in high season so the chairs fill fast. Don't show up at 11am and expect a chair. The evening entertainment is a blast our 15 year old grand daughter found a couple friends and we gave her some space to dance and enjoy. I felt the environment was load but safe and fun . The crew that does the stage shows practice very hard all day to ensure our enjoyment in the evening. This effort shows and is 100% commendable. To be honest we travel a lot and I have absolutely nothing poor to say about this resort. Having said that I'm not sure I would return do to the distance from the beech and that's a personal choice as I like early morning coffee at dusk on the beech. Cheers
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Feb 02, 2023Not recommend
Not a happy bunny only been here a day and I’m pissed off with the place. Do not come here if you smoke, like to eat outdoors, and drink tea ! English people not catered for in any way. Cold food and that’s the hot stuff! Airport is aweful but that’s not the hotels fault, put that in so you can be prepared to wait 1 1/2hrs to collect your bag ! Plus points sun is brilliant
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Feb 02, 2023
Such Fun
We have just returned from a 10 night holiday at the Riu Tequila. We had such a great time. We loved everything about it. The staff are so friendly and want you to have a lovely time. The food and drinks were spot on. So much food choice and it was all delicious. We had a nice room close to the pools and it was always kept clean and the fridge topped up. The beach is lovely and we used the beach buffet restaurant a couple of times. The entertainment was brilliant. Something for everyone and kept us entertained in the evenings. The drinks and cocktails were so nice and the bar staff always remembered our orders ;-) Would definitely return.
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Feb 01, 2023
RIU Tequila, Brilliant Hotel, Staff and Management
My wife and I have been holidaying at the Riu Tequila for almost 20 years now and we wouldn't go anywhere else. We have stayed in other hotels in Mexico, but none have been as welcoming as the Riu Tequila. The staff are so professional, hard working and friendly and provide a high level of service, often with a smile and a joke. This puts you at ease straight away and helps you to quickly relax into your holiday. The hotel was refurbished in 2018 and we were a little concerned as we loved it as it was, but the new version is even better! The rooms are spotless and are cleaned daily with clean towels and the fridge is re-stocked with beer, soft drinks and water. There is also optic spirits in the room with an ice bucket, with ice machines in most room blocks, so it was nice to enjoy a drink sitting on the balcony or getting ready to go out in the evening. The food in the main Buffet Restaurant is excellent with a good variety and there are also Italian, Asian, Mexican and Steak House Restaurants to enjoy, the Asian was our personal favourite. There is also a Sports Bar and Pool Restaurant, which is great if you want to stay by the pool for lunch rather than going up to the main buffet. The pool area is great with music and daily entertainment and there are also more quiet pools if you just want to relax. There are plenty of sun lounger's, so no problem finding one. The Foam party once per week is great fun too The beach is a ten minute walk, but there is a shuttle service if you need it. We preferred to walk and take in the scenery, including the Monkeys in the tree lined walkway. The beach is beautiful and you can have lunch and drinks at the Riu Tequila's sister hotel, the Riu Yucatan, which is right on the beach. You can also do the same at the Riu Playacar which is a five minute walk along the beach and definitely worth a visit The evening entertainment in the Riu Tequila is great and if you still want to party after this finishes, there is the "Pacha" nightclub within the hotel which is open until 2:00am every night of the week, with free entry and drinks included. Every Friday is the RIU Party nights, with alternating White Nights and Neon Nights, which are absolutely amazing with great DJ's, Podium dancers and Acrobats. The main entertainment and stage area is transformed into a massive nightclub and guests from the other two RIU Hotels come too, making an amazing atmosphere. As I mentioned earlier the staff are brilliant and we would especially like to thank Polo, Julio, Tania and Wilbert in the restaurants and Cruz and Rey at the bars who are always good fun and provide a great service. Lastly we would like to thank the management team of Francisco, Yoselin and Miguel, who were very professional and friendly, especially Francisco and Yoselin who went above and beyond to ensure that we enjoyed our stay and had everything we needed. My wife and I are both over 60 now, but we are really looking forward to returning to the Riu Tequila in 2023 as we love the energy and atmosphere so much and would thoroughly recommend this as a holiday destination
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Feb 01, 2023We had a great time!
The property is well-kept and the staff is wonderful! Jazmin in reception and Laura in the Rosa Roja restaurant are two standouts, but everyone was great. The pools are amazing (though a little chilly) and our meals were fine — some were exceptional, some just ok. Breakfast is the weakest meal because of the sheer number of people needed to be fed all at once. The pool snack bar is good and the buffet at the beach club is amazing. The property is pretty spread out and there are no elevators, so it can be a little challenging for guests with mobility issues, but the walkways are smooth and it’s pretty flat. We were leery of having the beach across the street, but the shuttle service is just fine and the beach is gorgeous! We plan to return this fall.