Resort Details
- "Fashion" Restaurant/Bar
- Grab & GoSnacks and drinks
- Deluxe Queen with Breakfast
Bedding: 1 Queen bed
Occupancy: 2 Adults, 0 children, 2 total.
No children are allowed in this room category
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Mini Refrigerator
- Safe
- Satellite television
- Shower
- Telephone
- Deluxe King with Breakfast
Bedding: 1 King bed
Occupancy: 2 Adults, 1 child, 2 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- Deluxe Full with Breakfast
Bedding: 2 Full beds
Occupancy: 4 Adults, 2 children, 4 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- Deluxe Family Full with Breakfast
Bedding: 2 Full beds with sofa bed
Occupancy: 4 Adults, 3 children, 5 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- Junior Suite King with Breakfast
Bedding: 1 King bed
Occupancy: 3 Adults, 1 children, 3 total.
- Family Suite with Breakfast
Bedding: 1 King Bed and 2 Double Beds
Occupancy: 6 Adults, 4 children, 6 total.
- 24-hour front desk
- Accessible facilities*
- Concierge desk
- Exercise gym
- Housekeeping - daily
- Lobby
- Lounges/bars*
- Multilingual staff*
- Restaurant*
- Wireless internet connection in public areas
- Audiovisual Equipment*
- Business Center*
- Business Services*
- Copier*
- Dataport*
- Fax Machine*
- Meeting Facilities*
- Printer*
- Scanner*
- Speaker Phone*
- Telephone*
- Whiteboard*
- Wireless Internet Connection*
* Fees may apply
- Fitness center on-site
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8391 reviews
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Nov 11, 2026Malfunctioning pull-out sofa in NYC RIU
In general, the hotel is great. Great location, nice breakfast, friendly staff. We paid extra for a third person and a pull out coach which did not work. They did nothing to rectify the situation which is disappointing. We got back late so waited to the morning to complain and were then sent to their corporate offices which denied the claim (see pictures below which were provided). Will never stay here again.
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Nov 08, 2026
It was ok
The good The hotel was clean, the check in was fast. Breakfast was chaotic but filling and good quality housekeeping was great. Location was fantastic. The bad. Other guests did not shut up and the walls are thin. We couldn’t hear a thing from outside, but guests slamming their doors at all hours wasn’t great. Plus the gentleman in the room next to us narrating his bowel movements each morning was a real treat. Found a roach in our room on our last day. Front desk dealt with it promptly. I personally wouldn’t stay again when there are so many other hotels in NYC.
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Nov 07, 2026Not For The Hard To Please!
We just returned from a 4-night stay. We were on the top, 28th floor. The hotel is in a very convenient location, close to all the theaters and the Hell's Kitchen restaurants. The room was very comfortable and mostly quiet except for people slamming their doors in the morning. The staff were very nice and helpful. The bar was pleasant and has a happy hour with reasonably priced drinks. On the down side, the hotel is much too big for the size of the breakfast room and the number of elevators. We had paid for breakfast during our stay but, after the first day, did not go back. The food selection was fine but the room is so crowded and noisy that it was just unpleasant to eat there. The tables are jammed close together and there is not enough room around the buffets. Finally, and most importantly, the coffee was not good. It is just like a large drip coffee maker with hot milk available on the side. The elevators were constantly full in the morning with a long wait at times.
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Nov 07, 2026
Great Stay
We arrived early evening check in was quick and easy you do have to pay $200 deposit that you get back at end of stay we stayed in room 1827 on the 18th floor so nice and high and wasn’t disturbed by the traffic for a family of 4 2 adults and 2 adult children the room would’ve been better if it had 1 double bed and 2 singles as the room was a suite comprised of 2 double beds and a sofa bed the sofa bed was small and dipped in the middle and was quite uncomfortable to sleep on another problem was the bathroom all glass no lock on the door just sliding and there is gaps so you can see someone sitting on the toilet the shower is frosted glass so anyone in the room at the time can see the silhouette of the person in the shower which is not great for kids or friends in the room. Breakfast was very nice lots of selection hot and cold just beware of the strawberries my son bit in to one and there was a caterpillar in the middle all in all great location easy access to all attractions and would stay again
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Nov 03, 2026Great central hotel
Great hotel. Fantastic central location next to Times Square. Although very busy around the hotel we never had issues sleeping. Staff were friendly. Rooms clean. The breakfast is just what you want before heading out for the day. Wouldn’t hesitate to stay here again should we ever return to New York.
- AdvisoryThe deluxe king room does not offer roll-aways.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pmInclusions are subject to change at any time without prior notification.