General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6307 reviews
Pleasant stay in a central located hotel
The hotel could not be anymore centrally located, a stones throw from time square, in addition to broadway theatres. There are local subways, restaurants and cafe which are walkable. The hotel itself was pleasant; the room had reasonable amenities (safe, iron, ironing board, hair drier, fridge). There were no facilities for drinks but the fridge was useable. The only down side we had to our room was the lack of hot water (at any time of the day). There was both a cafe and bar (cafe open majority of day, bar opened at 5pm). The bar had a happy hour, we recommend the cocktails! The buffet breakfast was more than reasonable, with multiple choice of both food and drink (repeated each day). Overall the hotel was pleasant and we would recommend.
Good hotel but rooms should have tea or coffee making facilities. If not in room guests should be able to hire these
Good hotel but rooms should have tea making or coffee making facilities. If unavailable for each room guests should be able to hire these during their stay. Otherwise a great hotel and well located. Thank you!
10 our of 10
Wow wow what a lovely hotel. You won't be disappointed best hotel I have stayed in. Everything was good from breakfast to sleeping to location. Hotel staff. Has a lovely cafe in the hotel that does nice hot drinks. What more can I say
Our travel agent recommended this hotel and she was certainly right. This hotel is fantastic. The breakfast was superb with everything you could wish for. This set you up for the day. Great location, only 5 minutes walk to the hustle and bustle of Times Square. I emailed the hotel a couple of months before we arrived and as we were with my brother and sister-in-law i asked if they could put our rooms next to each other and asked for the highest floor possible. They did not disappoint in fact we had a balcony on our room and connecting doors so we could talk to each other. We were on the 25th floor and the views were incredible. The staff, cleaners, receptionists, bell boys, bar staff, restaurant staff were all very helpful, pleasant and polite. Nothing was too much trouble for them. Rooms were fresh and clean and the beds and pillows very comfy. I would recommend this hotel.
40th Birthday surprise
Great location a 10 minute walk from Times Square, friendly staff, efficient. Great rooms. We had a suite and it came with access to a lounge with food and drink always topped up included in the price. Great choices for breakfast.