General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies: Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee:There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out).
Facility Fee Inclusions:
-WiFi high speed access through the hotel´s guest rooms and public areas for up to four devices per room.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
-Beach chair and umbrella service on the beach
Inclusions are subject to change at any time without prior notification.
Customer Ratings & Reviews
TripAdvisor Traveler Rating719 reviews
Amazing hotel, clean, friendly, good food, we loved it
Nice hotel, good food, we had breakfast and dinner and for everyone was something good to eat, the fruit buffet was amazing, friendly staff, clean new rooms, you can hear people from other rooms but which hotel in miami hasn‘t the same problem.. had a lovely stay with free beach chairs and enough space at the pool available
Great Stay! Great Staff! Wonderful place in Miami Beach!
A wonderful place to stay at. Service by staff was excellent. Yasser at front desk was awesome, Carlos and David at the restaurant were really great at what they do. Angel at the pool was great too. Housekeeping also did a great job keeping the rooms clean and tidy. Everyone worked really hard to provide the best service.
Rating Family Rooms
In my opinion, for the Price we have paid, the Riu in Miami is not in the same class nor standards. We are used to having the same sort of Standards as the rest of the Riu Hotel Group, I have stayed in many countries. The Hotel itself is lovely, Firstly, the rooms will do with an immediate upgrade, The Hotel did not have Pillows nor Duvet/Comforters for a 4* Hotel. The Pillow was like a rock, I have asked numerous times for pillows but non available, the Mattress was absolutely dreadful. there is no comparison to the other Riu Hotels , this was disappointing for me and my entire family as I have booked 2 family Rooms.
Lovely Hotel and Staff
We stayed at the Rui Plaza for a week over Christmas. The room was clean and comfortable with two king sized beds. We had a nice view over the pool area and sea. I have seen some negative reviews about the lifts and staff. Firstly we didn’t have a problem with the lifts, yes we did have to wait a few minutes for them but it’s not a big deal. Secondly the staff were fantastic. The reception staff, housekeeping, bar staff and particularly the restaurant staff were all extremely friendly, polite and helpful. I was particularly impressed with the breakfast staff who having to deal with a vast number of people not wanting to sit outside due to Miami suffering the coldest Christmas on record, were well organised in trying to accommodate everyone sitting inside. The breakfast buffet had a good variety of food which was constantly replenished. The hotel is situated within easy walking distance of the restaurants on Collins Avenue, there’s also a free Trolley bus that’s stops outside the hotel which runs in various loops around the area. I would definitely recommend the Riu Plaza and wouldn’t hesitate to stay there again.
Not worth the price
Stayed here for a day and night after a Caribbean vacation. Bed was very hard and uncomfortable. Breakfast Buffett is included but I was not allowed to leave with a cup of coffee. Had toppings for bagels but no bagels and most if the food was cold. Late checkout was told available for $25 but was not honored when we asked. Not worth the high price tag. Pool and beach were only perk.