Resort Details
- Florida
- 24-hour front desk†
- Lobby†
- Pool†
- Conference Suite†
† Fees may apply
- Gym
- Bike rental †
- Golf †
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1466 reviews
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Jan 13, 2026Beware of booking this property. They charged me for the room, cancelled my reservation without warning & won’t refund.
Beware of this hotel. I have been put through an unexpected chapter that I’ve never experienced at any other hotel, ever. I had never stayed at an RIU property before and wanted to try something new. I called the RIU customer service number. The rep was friendly. He helped me find the right room and dates. I had no intention of canceling the reservation so I opted for the non-refundable rate. No worries, had done that dozens of times before at other brands. A few days before my arrival I received an email stating ‘cancelation confirmed.’ I opened the message thinking it was an error. I was already traveling and had to take time to call RIU. They claim I cancelled the reservation. I know I most certainly did not as I was counting on those dates for my family. To this day I am still negotiating to get a refund. This is a shady company that will take your money, not provide a service, and then not refund you. Never experienced this before. Many other hotels in Miami that would appreciate your business.
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Jan 12, 2026Very Good Stay, Small Inconvenience for Late Flights
Overall, everything was very good and we enjoyed our stay. The hotel is comfortable, clean, and well organized, and the staff were friendly and helpful. The only thing missing is a service for guests with late flights. If you check out but leave the hotel later, there is no option to use a room for a short time (for example, 30 minutes) to take a shower and change clothes before departure. Instead, you need to use the pool shower and change in the restroom. Aside from this small inconvenience, the stay was very pleasant and I would still recommend the hotel.
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Jan 11, 2026Didn’t reflect Riu standards. Is the brand going downhill?
The property grounds are very nice with access to the pool and beach. Buffet is always nice at the Riu. However the room we had was very outdated. We had chosen the city view room since we were only there for two night before a cruise. It was very noisy, since the windows are not well insulated. The bathroom also had a window in the shower, which looked very old and felt like from a horror movie. If you stay here do get ocean view even if it is more $. I think our experience would have been better with ocean view.
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Jan 04, 2026First Miami Trip
Great customer service, clean hotel, good location for eating & shopping, and excellent access to the beach!
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Jan 02, 2026
Truly terrible
I stayed in this awful hotel for 10 days, from December 25th until today. A terrible experience: the hotel is falling apart, as shown in the photos I’m attaching. But the unbelievable part is that when I asked them to turn on the heating in my room — where the temperature is below 15 degrees — they told me it doesn’t exist and that I should just use blankets. I’m attaching photos of the disgusting blankets they brought me. An experience to forget… truly terrible!
- AdvisoryHotel requires at least one person 21 years or older in every room.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum mandatory hotel-imposed fee of $24 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Oversized Vechiles parking fee of $60 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryA minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryA minimum Oversized Vehicles parking fee of $60 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee:There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out).
Facility Fee Inclusions:
-WiFi high speed access through the hotel´s guest rooms and public areas for up to four devices per room.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
-Beach chair and umbrella service on the beachInclusions are subject to change at any time without prior notification.