RIU Plaza London Victoria

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1274 reviews

• 

  Good & Bad

  Great location; the room was well laid out & clean. The hotel itself is very modern with very little noise throughout the hotel. Reception staff were poor; lack of a full understanding of English is a problem. They refused to book a Taxi & told us to walk to the Rank near Victoria Station. Not great when you are disabled using a stick and it was raining. There was a wide selection for breakfast but don’t expect it to be hot nor there to be fries eggs available

  Nov 10, 2026
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  Another One Night Stay

  Stayed for one night while attending a concert at Cadogan Hall. Second visit here! Friendly receptionist (Glenna) checked us in very promptly and efficiently. Allocated room 619 The room was clean, comfortable and with most amenities and despite other reviews, we found it very spacious, well laid out, albeit with a rooftop view of Victoria Station. Breakfast was included and is held in the part of the hotel on the opposite side of the road from the main entrance. Choice of food was excellent and the quality, too. Note that the hotel only serves breakfast and there is no provision for lunch or dinner but there are many restaurants in the immediate vicinity. The hotel is literally a few minutes' walk from Victoria Train and Bus Stations..... and about 10 minutes further to Victoria Coach Station. Very convenient for local sights, such as Buckingham Palace, Parliament Square, the London Eye, as well as local theatres (Wicked and Hamilton). Will return on our next visit to London. Thank you for a great stay!

  Nov 08, 2026
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  Avoid

  Rude staff, incompetent manager. Told me they wanted to take a £200 deposit hold on my credit card, but then proceeded to just charge it for the £175 room fee which should’ve been paid by the company I booked through. They then refunded me before saying I had to now wait 15 minutes while they straightened it out with the booking platform. And said ‘if we’d not refunded you, you could’ve gone to the room and then we could’ve refunded you later, but now it’s too late’

  Nov 01, 2026
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  WONDERFUL IN ALL RESPECTS

  Excellent for many reasons: friendly check-in and staff answered all our questions; location is unbeatable next to Victoria Station; walking distance to Buckingham Palace; several theaters and restaurants nearby. The hotel itself looks brand new. The breakfast buffet is incredibly varied an tasty--anything from grilled tomatoes to various meats to multiple breads. The buffet was busy but there was plenty of seating. Our room on the 8th floor had a wonderful view of the London skyline. Beware of lower priced rooms that have NO windows!!! When booking on Expedia I did not catch that initially and Expedia was rather unhelpful when we tried to make a change. I contact the hotel directly and they made the change quickly and efficiently. Bravo!

  Oct 29, 2026
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  Nice hotel

  The hotel and room was very nice. Just a block away from the Victoria Station and plenty of great restaurants. Everything in the room was in perfect working order. The selection for breakfast was very good with plenty of variety. Based on the rate charged at this hotel I would say however some of the staff need better training. Twice I asked how to get the breakfast area and was told by staff they did not know and to follow the signs! I did too hear other guest in elevator complaining about not being pleased at staff interactions. Beside that, it was a good experience.

  Oct 26, 2026