Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1736 reviews-
Excellent hotel badly let down by poor corporate decisions
I loved this hotel on my first stay. Excellent service and amazing location. My second booking was somewhat different. I booked two nights directly through the website. A few days later I had to add an extra night but couldn't do this through the website so had to use booking.com instead. A few days before my stay (and well within the cancellation period) my plans changed and I could not fulfil the booking. They cancelled the two nights booked directly but refused to cancel the booking.com reservation, therefore I had to bear the €150 cancellation cost. I'm a regular business traveller to Berlin and would have loved to stay at this hotel for the next few years, but the inflexibility shown here has encouraged me to find a new place. An organisation who values €150 now (for offering no service) over years of business and recommendations is incredibly short sighted in my opinion. To end on a high note, it is a lovely hotel. I would just ask that Riu show more understanding for the circumstances of those who stay with them
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Love This Place
The ease of use getting in and around the building made my stay here very comfortable. The staff at the counter were extremely delightful. Even when I encountered an issue with payment they were accomodating to help me out. I would always recommend this place to someone staying in Berlin.
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Always excellent
Excellent hotel from the service staff to the restaurant, they are always on point. My second stay here and I will return again.
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Real 4 Stars Hotel but still not a superior....
Good hotel but not enought to call "Superior Hotel". We booked a Junior Suite were we suppose to find the welcome accessories; no slippers, no items that you can usually find in the bath, just a bottle of water & tea. Several other missing points in my opinion to be called superior!!!! The space for the breakfast was not enough for all the attends. Probably the Hotel was completely booked. Queue for enter and queue for having an omelette. The brioches were in two boxes in my opinion in the average. On other hand the salty part was well equipped. I can also mentioned that some part was not cleaned.(not even in the second day) Fast at the reception is good but probably to fast and quick and sharp if you need some holiday information. The hotel is close to the city mall and shopping area. You can fill safe to walk during the night. Easy to achieve the subway U2 the connects West an East Berlin Last comment; sure for the services and the organization is for 4 Starts Hotel: In this hotel you can sleep quite, not noise during the night, but to be a superior hotel in my opinion still something missing
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Amazing Hotel and Stay
This hotel appeared to be magical from the photos, and the interior decor etc was the main reason for the stay. This was our first time in Berlin and it did not disappoint. I was away for my birthday and was given a free upgrade to a suite and it was a magical experience to have, I slept like a baby, it was clean, tidy, quiet, with absolutely stunning views. The staff was attentive and happy to offer advice and assistance whenever needed. They were always welcoming every time entering the hotel and gave a professional and homely touch to the stay. Will be looking forward to the next stay!