Combining friendly hospitality with alluring amenities, this popular, family-friendly retreat provides the perfect setting for memorable Mexican escapes. From the brightly colored guestrooms to the thatched-top dining options, lively entertainment, large beachfront pool, the children’s pool and playground and the splendid activities program, this retreat is sure to please.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Last Renovation: 2015
Accessible rooms: 4
Floors: 3
Total rooms: 396


Resort Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8125 reviews
  • 4.0 star tripadvisor rating
    Wonderful good time!

    We had our annual family vacation at this resort this year. Everything was beautiful and very clean. The staff were all very helpful and polite. The room was clean and comfortable.Just wish our bathroom had a door. The food was amazing! Would be nice if the oool bat did t close at 6pm….the pool closes at 8. That’s early for us.Especially for the pool bar! Other than that it was all amazing!

    Jun 22, 2024
  • 5.0 star tripadvisor rating

    The resort was absolutely 💯 spotless The staff and cleaners were constantly on the go all day. Food was gorgeous WELL DONE PLAYACAR

    Jun 19, 2024
  • 4.0 star tripadvisor rating
    Lovely hotel

    Just come back from a lovely holiday at the RIU Playacar. The rooms were really nice, comfy beds and a nice powerful shower. The staff mostly are very good two of them especially. Favio in the Entertainment tream, he is an absolute credit to the hotel, such a friendly and caring your man, his personality and people skills just outshine everyone else. Also, Fransisco is in the main restaurant, very attentive, friendly, and polite. On the opposite end of the scale was the Manager of the Steak restaurant, he is very rude and is totally in the wrong job. The food in the hotel was very good with an excellent choice at the main buffet. I think the al-a-carte restaurants are a waste of time as most of the same food is served in the buffet restaurant. I wasn't impressed at all.

    Jun 15, 2024
  • 4.0 star tripadvisor rating
    Nice resort

    Nice resort but the food is just okay. There are several restaurants to choose from so there’s something for everyone. Most of the staff are friendly but the bartenders at the bar by the pools are kind of rude to Americans, I felt like I was ignored a lot of the times I went to order something even though I would tip them and most people don’t. The mixed drinks are good but really taste like kool aid because if they do put alcohol in them it’s not very much. I’m a lightweight when it comes to drinking alcohol and have a very low tolerance but I could drink those margaritas and pina coladas all day and not get a buzz. The pools were nice but very warm like bath water temperature so not very refreshing since it was in the high 90s the week we were there. And if you want a chair by the pool get there early and don’t think it’s safe that you can leave your towel on it and walk away because people don’t care and will just move it and take your chair. The mattress was kind of hard but they do have a mattress topper that you can ask for and it makes the bed really comfortable. Also, if you use the ATM on the property you will only get pesos and if you have American dollars and ask them to give you change they give it in pesos so don’t take large bills.

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    Fab holiday

    Just got back from a 10 day holiday and had a fantastic time. Rooms were lovely and clean and food was lovely. All the staff work very very hard on extreme heat and do so with a smile. Big shout out to Favio, Billy the entertainment guys and Carlos and Valentino who work on restaurant.

    Jun 12, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319