LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7882 reviews
Fantastic hotel with excellent service and friendly staff. We highly recommend this hotel. Wide range of activities and entertainment, crystal clear waters and clean beaches. Not so many Americans but many South American's so a plus if you know a few phrases in Spanish.
Great resort for family
Traveled with 2 small children and there were plenty of food options and activities for all. Service is really good and the staff is always looking for ways to make your stay very pleasant. The beach is awesome, clean blue ocean with no sea weeds.
Riu Playacar did not disappoint. Great time was had by all. The staff is very friendly and accommodating. The Asian restaurant was amazing. The Italian did not disappoint Was a bit disappointed with the steak house though
First off....... Big well done to nostrom on the lobby bar, what a gent, helpful, pleasant and a credit to the riu chain. Overall staff to a person were faultless though the swim up bar could be challenging at times. Overall A1 for the staff. Nice comfy rooms (mattress toppers available for beds just ask). Very good food for the money and an amazing location. Booked riu palace pacifico for Xmas and riu palace macao for October. Riu chain are great.
Just returned from a 10 day stay and was impressed. Resort was renovated 5 years ago and the changes were great. They now have 2 large pools with plenty of loungers. No more towel game. The swim up bar also has large tables in the water, so much more room. The beach is raked every morning and the grounds were cleaned non stop. All the employees try very hard to keep you happy. The food was excellent. We had a coffee maker in the room. There is a no smoking policy now in all common areas. The only negative comment i can make is the walk from lobby to pool/ beach is very long. Anyone with a mobility issue will have a problem.