Resort Details
- Various Lounges/Bars
- Ananá
- La Cumbia
- La Plaza
- Las Olas - Various Restaurants
- The Palms
- Jade Asian Restaurant
- Traviata Italian Restaurant
- Turquesa
- StandardBedding: 2 double beds or 1 king size bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 2 Adults + 2 Children or
3 Adults + 1 Child- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- 2 Bedroom Standard2 rooms connected by an interior door or through a private hallway with an exterior doorBedding: Each room: or 2 double beds or 1 king size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 6 Adults + 2 Children
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless Internet Access
- OceanviewBedding: 1 king size bed.
Occupancy limits- 2 Adults + 1 Child or 2 Adults- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless Internet Access
- Junior SuiteBedding: 2 double beds or 1 king size bed, living room area with sofa-bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 2 Adults + 2 Children or 3 Adults + 1 Child or 4 Adults
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless internet connection
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite*
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite*
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services
- Laundry/Valet service*
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna*
- Spa*
- Wakeup service
- Water sports*
- Wireless internet connection in public areas
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfingSailing
Kayaks
Snorkel gear
Introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site. This property has swim-up bars.
- Sauna *
- Spa *
- General *Access to pickleball court at Riu Palace Mexico
- Golf *Golf course located within a mile of the hotel.
- On-Site EntertainmentAccess to weekly theme parties for everyone
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8905 reviews
-
Oct 19, 2026Very good
We normally go to the grand palladium when visiting Mexico as its never let us down, but the price difference was quite big, so we gave the playacar a go after it was recommended. Much smaller than the palladium and I don't think it was full, we were in room 5312 that was perfect for us, close to the pool and not far from the main reception. Room was perfect, looked after by Elsie our cleaner who left towel art everyday. Mini bar filled upon request, food was very good, plenty of choice, we ate at the Tequila a few times, not a bad meal in any of them. Staff were very good, service was quick. Brought us a bottle of champagne and strawberries for our anniversary 👌. It was me hot when we visited, and the only downfall was the only air-conditioned bar was in the Tequila. Would not hesitate to return 9/10 for us.
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Oct 13, 2026Stunning view, friendly and fun plus food and entertainment was brilliant
The Location is absolutely stunning, entertainment is great and the food is absolutely gorgeous and also there’s a lot of activities to do. The Credit to all the staff that’s they do incredible job to make our holiday fun and enjoyable! I want thank Rafa ,Daniel and Antonio behind the bar and also want to thank the entertainment team, Karla,Jon,Bernie,Tina, Fernando and Felix who are absolutely gems they are truly one of a kind!!! I would definitely come back to the same hotel again hands down!
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Oct 13, 2026
Relaxing enjoyable holiday
Recently returned from a relaxing pleasant holiday at the riu playacar Rooms are good spacious and kept spotlessly clean and contain everything you would need . They even have a minibar and optics although these were never refilled during our stay Restaurants are good with lots of choice we especially enjoyed the asian restaurant staff throughout the hotel are friendly and very attentive The hotel reception area is not airconditioned and neither is the lobby bar which leaves areas very hot during the day The room airconditioning also only seems to go down to 21c which for is to warm NOW FOR MY ONLY REAL COMPLAIN AND THE REASON FOR NOT GIVING 5 STARS The hotel has 3 pools an activity pool ,a swim up bar and a quiet pool Why are people allowed to take drinks into the quiet pool when you have a swim up pool also why are drinks issued in GLASS for use around the pool this is a health and safety hazard and shouldn't happen Finally the pool says no inflatables but they are everywhere please enforce your own rules
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Oct 11, 2026
Lovely holiday
Had a lovely time at the the playacar ,the room was nice and clean,bautiful beach food was nice,only down side is there is no air con in bar areas.
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Sep 28, 2026
Great holidays in Mexico
I have to say that rooms where very clean and restaurants as well, the staff in general were very polite and helpful. The only thing I would point is the lack of air condition in lobby or in the front bar.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50