Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8307 reviews-
Good overall but there are correctable Issues
This will be a long, thorough honest review of our stay here, keep in mind that We have stayed in over 35 hotels in the Playa del carmen ,Riviera Maya and Cancun area so this is also a comparison review. Unfortunately, our driver from the Cancun airport somehow delivered us to the wrong hotel to another RIU nearby and the RIu made us pay to transfer to the other hotel which was close by whereas they could have just shuttled us there ,not a good move on their part in my opinion, in other words, Riu... train your Management to care for your customers , they just spent hours of stressful travel to get there ,obviously poor management decision, check in was pretty good, however the girl who checked us in completely forgot we were there for our 35th wedding anniversary which she said she was going to send us something special and just absolutely forgot, not a big deal I guess but they shouldn't tell us something and then not carry through with it . Restaurants... Almost always Leftover buffet food served in a different manner , next time I would avoid the restaurants and just go to the buffet which was actually pretty good and you can choose what you want,it also will be more fresh rather than reserved as a leftover, The bartenders at the pool area should be replaced with bartenders who are friendly and don't ignore you, Rafael, Sergio the whole bunch except for the girl that worked there I forget her name, but we would tip them everyday and we never saw anybody else leaving tips and these bartenders, Sergio, Rafael and a few others would completely ignore us and wait on people who were there after we were already standing there every day, and there is no shortage of rude ,mostly Europeans it seemed who will gladly gyp you or allow the bartenders to skip over you even though they know you were waiting first, my wife and I NEVER do that and try to show manners as we don't feel we are above anybody else. It makes me wonder ,does management here even pay attention to what is going on? I think not, just gave me an unwelcome feeling , Room was pretty nice and the people who cleaned your room were very nice also, however ,the A/C left a lot to be desired as we set it at 18 degrees C just to try and get it cooler but despite running 24/7 it never dropped below 23.5??? Should guests who work all year and take a vacation here have to deal with this? Beach area was nice and we never had problem finding chairs,, seen there were a lot of activities and entertainment each night if you are interested in that kind of thing, overall I will look at staying somewhere else next time as there were negatives at this place that disappointed us ,dealing with some indifferent staff but other issues as well ,The waiters in the restaurant were very nice . There are so many hotel options down here why would you return to the same place unless it was over and above what you expect or at least met your expectations? This seems to be not understood by at least half of the places we have stayed down there, but this hotel cost more than 2/3 of the places we have stayed and I would have expected more based on reviews, perhaps many who gave good reviews here haven't stayed in other hotels in the area to compare it with?
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Great Holiday
Enjoyed our stay here. Lovely clean hotel, and grounds,staff was friendly food and drinks were plentiful . Could always find a sun bed. My only complaint was about people leaving left over food lying around the sun beds and not clearing it away 😞
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Fabulous Hotel
We spent 2 weeks at this lovely hotel. The staff were so friendly and accommodating. The rooms were clean and comfortable and the food was very good. We really enjoyed our holiday here.
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Perfect hotel Perfect location Perfect staff Perfect cleanliness
What a hotel!! Just the best place to stay in playacar, from the staff at the hotel, the cleanliness wow!! We would definitely go again. Upon arrival, the check in was perfect, rooms just as we asked first floor of a 2 story block, quiet area. The rooms so clean spacious and airy, lots of places to put your clothes draws and hanging facilities, separate shower and toilet, all so clean and cleaned to perfection every day. Fridge full of water soft drinks and even optics. The beach was cleaned every day. The restaurants to which there was 5 to use, the food was amazing. Our friend had a birthday while we were there and the service was brilliant. Such a fuss made of him too. We was also able to use 2 other riu hotels close by which was also a treat to visit. The entertainment was also fabulous with may shows, even a slight disco. Totally worth the 5* review and 💯 a 5* hotel. Thank you Riu Playacar 👏👏👌👌
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DEFINETLY WILL COME BACK!
This resort was more than a 5 star!! the food and drinks and staff were more than what i expected! I loved the variety of all the drinks available and delicious food. The staff were beyond friendly and would definitely will come back! Thank you for an amazing trip!