Combining friendly hospitality with alluring amenities, this popular, family-friendly retreat provides the perfect setting for memorable Mexican escapes. From the brightly colored guestrooms to the thatched-top dining options, lively entertainment, large beachfront pool, the children’s pool and playground and the splendid activities program, this retreat is sure to please.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Last Renovation: 2015
Accessible rooms: 4
Floors: 3
Total rooms: 396

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7882 reviews
  • 5.0 star tripadvisor rating
    Honney Moon

    Fantastic hotel with excellent service and friendly staff. We highly recommend this hotel. Wide range of activities and entertainment, crystal clear waters and clean beaches. Not so many Americans but many South American's so a plus if you know a few phrases in Spanish.

    Nov 30, 2023
  • 5.0 star tripadvisor rating
    Great resort for family

    Traveled with 2 small children and there were plenty of food options and activities for all. Service is really good and the staff is always looking for ways to make your stay very pleasant. The beach is awesome, clean blue ocean with no sea weeds.

    Nov 29, 2023
  • 5.0 star tripadvisor rating
    Vacation 2034

    Riu Playacar did not disappoint. Great time was had by all. The staff is very friendly and accommodating. The Asian restaurant was amazing. The Italian did not disappoint Was a bit disappointed with the steak house though

    Nov 26, 2023
  • 5.0 star tripadvisor rating
    Belting service

    First off....... Big well done to nostrom on the lobby bar, what a gent, helpful, pleasant and a credit to the riu chain. Overall staff to a person were faultless though the swim up bar could be challenging at times. Overall A1 for the staff. Nice comfy rooms (mattress toppers available for beds just ask). Very good food for the money and an amazing location. Booked riu palace pacifico for Xmas and riu palace macao for October. Riu chain are great.

    Nov 19, 2023
  • 5.0 star tripadvisor rating
    Great Vacation

    Just returned from a 10 day stay and was impressed. Resort was renovated 5 years ago and the changes were great. They now have 2 large pools with plenty of loungers. No more towel game. The swim up bar also has large tables in the water, so much more room. The beach is raked every morning and the grounds were cleaned non stop. All the employees try very hard to keep you happy. The food was excellent. We had a coffee maker in the room. There is a no smoking policy now in all common areas. The only negative comment i can make is the walk from lobby to pool/ beach is very long. Anyone with a mobility issue will have a problem.

    Nov 16, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319