Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8188 reviews
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Dec 16, 2024Fabulous !
The room, food, staff, and activities were awesome! This is a well maintained establishment. No wonder they have so many repeat guests.
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Dec 14, 2024
Excellent
Beautiful hotel and Beach, very clean, delicious food, really nice people, no complaints, 100% recommended.
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Dec 14, 2024Nice, clean but smoking resort.
First of all it's supposed to be a resort with specific designated smoking area, and it wasn't. People smoked everywhere on the resort without anybody from the staff enforcing the rule. It's the second time at the resort, last time was 10 yrs ago, the resort rooms were updated since then and are comfortable.
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Dec 13, 2024
What a wonderful hotel!
This was our fourth stay at the RIU Palace Riviera Maya, and it never disappoints! Terrific staff, great food and an incredibly hospitable environment! Already looking forward to returning!
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Dec 11, 2024Never again!
I am not sure why people rave about this hotel but, it is really outdated, mediocre food and if you ask the front desk for anything the answer will always be NO! In addition, 80% of people working at the hotel don't speak English, so it's really hard to communicate with them. If you are planning to come with your children, please note that their kids club is very poorly run with very boring activities and almost non existent. But the shocker is the towel cards! Who has towel cards now a days?? I was stuck in a rain storm with my child and asked two RIU staff for a towel please so I can take my freezing toddler into the hotel, you know the answer, "NO"! No towel card, we can't help! Are you crazy? My child was shaking and I was just trying to get her into the hotel without getting her wet. I told them I would bring the towel right back..."NO"! What a shame. If you are planning to enjoy the beach quietly, think again, there will be a vendor coming by every 5 minutes selling something. Never ending offerings to buy something. I was really hoping to like this hotel. Definitely would not recommend it.