The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8640 reviews
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Dec 31, 2025Lovely hotel and the best holiday!
We’ve been lucky enough to spend Christmas and New Year here. A beautiful hotel, spotlessly clean with very attentive staff. Everyone from the housekeeping to management has been very warm and welcoming. Room was lovely, beach, pool area entertainment, can’t fault a thing. The food has been delicious, lots of variety and excellent service. Diet starts tomorrow!
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Dec 29, 2025A Very Good Experience Other Than One Thing
We spent a week here in December 2025 and had a very good time. I would have rated it 5/5 other than one thing. On the positive side, the facility is impressive and exceptionally clean; our junior suite was comfortable and well laid-out with a balcony overlooking trees and the neighbouring property. The food, drinks and especially the staff were exceptional. Tips were appreciated but not required for quality service. The beach area is one of the best with plentiful chairs under mature palm trees and great swimming. Our only negative is a big one for us and will likely prevent us from returning. I am allergic to cigarette smoke, and despite it being illegal in Mexico people were regularly smoking in the beach seating area under the palm trees. We relocated our chairs several times but couldn't always escape the odour and had to leave. By the end of the week we were avoiding it. We discussed with the front desk (who weren't prepared to do anything and advised us to tell security whenever we saw someone smoking ... not going to happen, and told them they needed to handle this). We discussed with our on-site travel rep and even with security but nothing changed.
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Dec 28, 2025
Amazing vacation in Playa Del Carmen
We loved our week at RIU Palace Playa Del Carmen. The food was often great and always good. The Italian restaurant was our favorite dinner place. The expansive breakfast buffet had a wide variety of food including custom made omlettes. The staff was excellent. Particularly the head waiter at the breakfast restaurant and the bartenders at the inside bar. The water was clear and the weather was perfect. We enjoyed going out on the catamarans several times. The tours through Destination Services made it an incredibly memorable trip. It was helpful that they have a 24 hour buffet because one night we returned late after a tour. There is so much history in this region worthy of learning more about.
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Dec 27, 2025
Great hotel and excellent service.
Our recent 11-night stay at the Riu Palace Riviera Maya was, overall, a very good experience. The hotel itself remains excellent, and we thoroughly enjoyed our time there. Although the property was recently renovated, we did notice that the rooms are already starting to show a little wear and tear. Additionally, there was a significant diminish in the Christmas decorations compared to previous years, particularly on the night of December 24th. While they were certainly not bad, they just weren't as elaborate as what we have come to expect from past visits. The true standout of our stay was the exceptional service. Our particular congratulations go to Sr. Mendez and Carlos at the Don Porfirio restaurant for their fantastic hospitality. At the Japanese restaurant, Fernanda was absolutely great; she was incredibly attentive, professional, and made our dining experience truly special with her warm personality. Furthermore, Claudia at the bar was fantastic and consistently courteous every time we saw her. We look forward to returning to the Riu Palace Riviera Maya in the future.
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Nov 24, 2025
Solid All Inclusive Experience
My family and I greatly enjoyed the resort. We were able to get connecting rooms which is a big plus for us. All of the restaurants were good...not great but with a family, you know we have picky eaters and everyone was happy. The main buffet restaurant has lots of choices for breakfast and dinner and the lunch buffet by the pool is more than adequate. The other restaurants we ate at were quite good and the big plus for us is that we didn't need to make reservations and it's first come first serve. We had to wait about 30 minutes at each restaurant which is fine. The pools are great, the bars and overall service are top notch. The nightly entertainment was also good. We enjoyed the neon party which happens on Thursday nights at their RIU Tequila resort. They bus you there and you can stay as long or as little as you'd like. I'd recommend this to any family looking for a solid all inclusive experience.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26