Riu Palace Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8644 reviews

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  Loved this resort!!

  Loved this resort! The rooms were extremely nice and very clean. The shower was the best - great water pressure and always had plenty of hot water and large towels. The bar tenders were very pleasant and there was a bar on wheels that made drinks to order while you lounged at the pool. The food was great - we ate at all, but one restaurant. The hotel grounds are beautiful and workers were always cleaning. There were plenty of loungers at the beach and pool so you didn't need to get up early to save spots. Nice touches as a dance party on the beach, towel animals every day after the room were cleaned, and pool and nightly entertainment. We will definitely been back next year!!

  Jan 25, 2026
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  ANTI SMOKING ENFORCEMENT

  ANTI SMOKING LAW. It is very frustrating that the hotel does not enforce Mexico’s very strict anti-smoking laws. Instead of putting up signs directing smokers and vapers to the approved smoking location, and putting up “No Smoking“ signs everywhere else and then tasking security with the job of enforcing the no smoking policy, it seems that hotel management counts on its paying guests to enforce the policy. That needs to change.

  Jan 24, 2026
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  Perfect Hotel!

  Really good hotel! Wonderfull service and food! Perfect staff and beach, the beach was very clean

  Jan 24, 2026
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  Very good hotel

  We had an amazing time at this hotel, the hotel is beautiful, clean and fun and the beach is gorgeous. Pros: - Exceptionally clean, staff cleans the common areas all the time. - Room is spacious and comfortable. - Beautiful grounds. - Beautiful beach. - Great location, walking distance to 5th avenue. - You can visit other Riu hotels around at a walking distance. - Entertainment is great - shows every night in the main stage + singers in the other stage between shows. There’s also games and a foam party at the pool. - Pools seem good (didn’t use much, we’re beach people). - Food is excellent in the buffet and all other restaurants. - There’s self service “fast food” (burgers, hotdogs, fries, nachos) around the pool every day starting at lunch time and all afternoon. You won’t be hungry if you want to stay at the beach or pool all day. - Bars are good. I didn’t feel like the drinks were watered down like I felt in other resorts. Cons: - The beach doesn’t have umbrellas, only palm trees. You can always find chairs at the beach, we didn’t have a problem with that, but it’s hard to get shade. You need to keep switching chairs throughout the day to follow the shade. It gets annoying quickly. - Mini bar service is really bad. This service is separate from housekeeping and they only pass before 10am. We always had do not disturb sign at this time because we’re at breakfast and getting ready for the beach, so our water would not get replaced, even though we always removed the sign around 10am and left for the full day. We complained, as it happened the first 2 days and they said it was because of the do not disturb sign. They should include this service with housekeeping then if the staff is not available for the service after 10am. This was very frustrating, as we’re in a location where the water is not potable, we need the water bottles.

  Jan 22, 2026
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  Wonderful and relaxing

  What a hotel. From the minute we pulled up we were all amazed. We came for a family holiday celebrating a big birthday and this place was fantastic. All of the staff are fabulous. It is so clean and kept this way throughout the day. The rooms were a good size included everything you needed and toiletries lush. The food in each place was great - fresh and plentiful. The bar staff everywhere were amazing and creative! The coffee bar was my favourite place the coffee and milkshakes are the best! Go team! We wouldn’t hesitate to go back.

  Jan 03, 2026