Experience a world of comfort and convenience during stays at this expansive resort. Spread amidst lush tropical gardens and a beautiful beach, guests to this popular resort enjoy an impressive selection of restaurants, extensive activities, exciting entertainment and family-friendly amenities including a kid’s pool, mini-club and playground. From sun-up to sun-down, there is something for everyone at this romantic island getaway.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property Information

Year Built: 2006
Floors: 4
Total rooms: 676

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory Pacha Discotheque will be undergoing renovations and will reopen on October 10th, 2024. After the reopening, all drinks will be included!

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policies - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3089 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worse experience don’t waist your money

    My husband and I went with a group of friends from Miami to celebrate a Birthday and after registered they took us to 4 different bedrooms that all of them has problems like no air condition, toilet wasn’t working, room was disgusting and different than the one we paid. Very frustrating experience since after arrived we waited almost 4 hours to finally give us a room that has the security box broken and we went to the lobby to talk to the Manager (Milki), he treated us really bad without given us not even an excuse and was ignoring the situation just saying that they finally gave us a good room. Other friends from the group has other issues like their room was dirty, water floating from the sink and insects in the room. This hotel has very poor maintenance, I won’t recommended at all. Extremely bad experience since we lost the register day 4 hours walking from room to room instead enjoying our vacation from the moment that we arrived to the hotel. That’s unacceptable they should change the management.

    Oct 05, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful stay at the palace

    Beach and resort are beautiful. Went for a very relaxing time and definitely had one. Food options were good, liked the personal service, but food quality to me, was average.

    Oct 05, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Food very disappointing

    The hotel itself is lovely. The beach is absolutely beautiful and the pool staff are brilliant, walking around the pool taking drink orders regularly. Biembo our waiter at the buffet restaurant was excellent, very caring and professional. However, the food at the two buffet restaurants left a lot to be desired. There wasn’t much variety and what there was was not cooked properly. Whilst there were Italian, Chinese, Fish etc stations, I do not think that the catering staff know how to cook properly. Food either tasted bland, too salty or was unrecognisable. Nothing tasted as it should. Meat was over cooked. Breakfast was particularly bad, bacon was near cremated, only one type of sausage which was over cooked, and the scrambled eggs had a crusty layer on them. I could go on. We’ve stayed at quite a few RIU hotels but found this one particularly bad in regards to its food. The speciality restaurants close by 8.30 so no chance of getting a table. They should stay open until 10.30, which is when the buffet restaurant closes each night. For this reason alone, I would not stay here again due to the food situation sadly

    Oct 04, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Holiday

    Absolutely no complaints about this hotel. Room was perfect, food was excellent, staff were always friendly and available to help, beach was lovely. Could not fault anything during a 2 week stay here.

    Oct 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay !

    Always a great stay @ RIU ! I only travel to RIU when in DR. Food is good, entertainment is good and hotel/rooms are always clean.

    Oct 01, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319