Experience a world of comfort and convenience during stays at this expansive resort. Spread amidst lush tropical gardens and a beautiful beach, guests to this popular resort enjoy an impressive selection of restaurants, extensive activities, exciting entertainment and family-friendly amenities including a kid’s pool, mini-club and playground. From sun-up to sun-down, there is something for everyone at this romantic island getaway.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property Information

Year Built: 2006
Floors: 4
Total rooms: 676

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policies - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2910 reviews
  • 4.0 star tripadvisor rating
    Memories in Riu Palace

    We just got back from an eight day seven night stay at this place and it was very nice. We were greeted at the front desk with Jose. He was excellent, very friendly, respectful and helpful. He even called us in our rooms to make sure everything was up to our standard, and if we needed anything at all from him. once we got situated, we went to the steakhouse which was serving the lunch buffet right near the pool areas. It was good but I have had better food, but it was enough to get us by until dinner time. Then we went to the pool bar and we were met by Junior and David. They were both great! But in the end, David took care of us the rest of the week. We can definitely say he’s part of our family! We were also met when we laid out on the loungers the rest of the week by Emmanuel, who was tremendous he is part of our family now too , and also Antonio was great too very friendly and very prompt to get us drinks those two were always there greeting us every day for the whole week when we went to get our loungers by the pool bar always anxious to get our drinks and take care of us!! i’ve been to other resorts like the secrets dreams and this place is a little bit below them at least at my standards. Everyone is different with their opinion, but I did enjoy my stay and those five people made or stay even better. The Riu parties was an added bonus. they were very, very fun and everyone needs to go at least to see what they’re all about. You don’t even have to stay long, but they are great. This was our second time there, we were there about 12 years ago and things have changed and it has gotten better, but all in all, I would not go back I would like to go and check out the other resorts in Punta Cana. Please do not Let this discourage anyone because this is a very very nice hotel but I like to try new things so that’s one of the reasons why I Would not go back. I did make a lot of memories there and met a lot of wonderful people who will probably be friends with for the rest of our lives. Thank you, Rui palace for everything!!

    May 21, 2024
  • 5.0 star tripadvisor rating
    Luxury

    Great vacation- highly recommend. The food was good with lots of options to choose from. There was shopping minutes away from resort. The staff was friendly and willing to help. I enjoyed the pool and balcony from our room. I would definetly return.

    May 18, 2024
  • 3.0 star tripadvisor rating
    May 2024 vacation

    We travelled to Punta Cana with a large group of family and friends for a destination wedding. Food, accommodations, beach were all reasonable. Staff very helpful and obliging. We also golfed at the nearby course (staff will come pick you up on a golf cart and bring you over) which made for another enjoyable day. **Not surprisingly, there are many stray animals in the Dominican, including at least three cats that live on the hotel property. They can be seen early in the morning or in the evening in the courtyard area (around the hedges or by the fountains) as you are walking from the hotel to the pool/beach/steakhouse). If you are an animal lover, please consider bringing some cat treats with you! I brought a few bags of soft cat treats and they loved them. I also brought the cats a plate of food and bowl of water from the buffet each morning (they realiy liked the smoked salmon and any white fish). **

    May 16, 2024
  • 2.0 star tripadvisor rating
    Disappointed

    The grounds were beautiful and well maintained. Food was 2/10 Service in buffets 10/10 Alberto was our guy! We were with a big group and when they saw us coming, our regulars would rush to us and made sure we were always taken care of. Room 3/10….rooms smelled like mildew. It’s so humid over there that our sheets stayed wet. There was always condensation on the floor someone in our group even fell. The mattresses had mold on them. We had over 30 rooms in our group and the majority had the same complaints of the room. Multiple people were given dirty rooms at check in. Someone even found a used condom in their shower. And OMG the beds in every room were bricks. Drinks 5/10…If you’re a martini drinker then the main bar near the lobby will be your go to. If you like cocktails you’re out of luck here. Parties 8/10…LOVED the jungle party!! The music at the neon party SUCKS and was a waste of time. Hardly anyone was dancing. Read the room and play music to the masses! The pink party was fun as well but music wasn’t as good as the jungle party. I had a good time but that’s because of the ppl I was with. I would not return to this resort or recommend it to others

    May 15, 2024
  • 5.0 star tripadvisor rating
    Best Riu Hotel

    I'm not going to lie, we booked this hotel by accident and it was the best mistake we made. I've been to 2 RIU hotels and this one had the best food, strongest drinks, and quickest service. I would go back here in a heartbeat - it was a ton of fun and great to have both the club and the party location directly on our property. The rooms were spacious and gorgeous and we loved the nightly entertainment. One of the best trips I've taken and I hope to go back!

    May 14, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319