LocationPunta Cana - Beach
General Policies & Fine Print
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2518 reviews
Horrible service, if u want to party yes come here but i miss the pink party due to check in ….. check in is for 3 i got here at 2:30 stood on line for bout a hour n wasnt able to have a clean room available cuzing me to miss the free party bus!!!!! I ask for accommodation and they just strug the situation off !!!! So here im waiting to check in again after the key that was giving to me DONT WORK !!! I am extremely unsatisfied with my first welcoming to DR RIU REPUBLICA So from -around 2- 5 no check in available and im by myself this unacceptable
Fun trip but probably wont be back
We went here on our honeymoon, it was our first trip out of the US. The complimentary transportation to and from the airport was a little confusing on arrival at the airport but was much appreciated. The man checking us in did not provide any info about the hotel or how the all inclusive worked, instead he told us he was gonna upgrade our room for us if we gave him a tip. We gave him 10$, got to our room and the welcome note already had had our names on it. The room and overall property was nice and well taken care of. The palace bavaro was the nicest of all the resorts on the complex. The drinks were good, pool waiters were attentive. The food at the sit in restaurants were mediocre at best. Buffet food was hit or miss, no authentic island food. I got sick from the shrimp at the buffet one night. We both were experiencing GI issues the last few days of the trip not sure if it was the ice cubes in our drinks or the food itself. The beach was beautiful but many many many vendors harassing you and trying to sell you things. Water park was a really fun day but we couldn't make it back there due to the GI issues.
Enjoyed our stay at Riu Palace Punta Cana, the resort was clean and the beach was great. The breakfast had many choices including cooked omelettes, freshly squeezed fruit juices. Great experience, Lovely resort!. Would definitely come back!. Also the RIU pool party was fun and a great experience.
This was our second visit to this resort. We booked three rooms, six people, three generations. I am emailed the resort asking for rooms near each other, but received no reply. I also submitted a request to the resort by internal channel as I am a travel advisor askingfor early check-inand rooms together. Arrivals - Noone greeted us, no cold towels and no welcome drink. We went to the check in with our bags and began the check in process. Luckily we were the only ones at the reception, so the check in took maybe 5-10 minutes as 3 people were helping us (one for each room). We arrived around noon and two of our rooms were ready which was very appreciated. The third room was ready in about an hour. Two rooms were next to each other and one room was down the hallway. Rooms - clean, everything was in working order except for the safe in one of the rooms, but it was fixed the same night. We always had enough towels. The ac was cold, but loud. Minibar was replenished daily. Enough water, soda, bear, etc. Meals - we mostly ate at the main buffet at breakfast and dinner and had lunch at the buffet by the beach. The selection was great, everything we tried was good. There was a lot of fruit choices. Lots of fish, meats, veggies. We also ate at the Italian and lamb chops were good. The service was great. However we missed our favorite waitress Anna as she is working at Naiboa now. Pools - our two young girls stayed at adults swim up pool and made some friends there. Beach - we always were able to find chairs at around 9-9:30 in the morning with some shades. The beach is beautiful and we walked in both directions daily. There is a drink service at the beach and it was good. Entertainment - we didn't participate in any day activities. Our girls went to Riu parties and said it was fun, more fun than they expected. Make sure to bring your ID or to have a copy on your phone. It's only for 18+. We found the people at the reception were more friendly this time. The coffee shop at the lobby was always a hit. Small note: we were never recognized as returning guests. We stayed at many other all inclusive and they always leave a welcome back note for returning guests.
Went with my wife and 2 kids. Alba In front desk was the best. She goes above and beyond to help you to have the best stay. My problem that not everyone speaks English. It was hard to communicate with some staff. I called Room service to get forks and knife the brought club soda drink. I asked for green tea they said they don't have then later on they had and brought to me. You will need a lot of cash. They had amazing activities for my kids special thanks to Emanuel and Jason. Food was amazing and servers were very nice. Night activities were extremely nice. Joanna in front desk as well was amazing and very helpful.