LocationPunta Cana - Beach
General Policies & Fine Print
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2733 reviews
Relax and happy thoughts.
I’ve been here a few times. Amazing vacation. Every time. Rijo, Ruth, anie and Michael made the trip that much better. And of course her. She’s amazing since day one. We will be back together for a vacation next time. Beautiful beach and maxing property. Clean and up to date.
Good family destination
What we loved- beach, pools, evening shows, ambience, water-park, clean rooms, bar and good service. what we wish were better- food (for south Asians the food was a bit bland). Shopping options (you have to book a cab, inhouse stores are exorbitant), in-room entertainment (mostly spanish channels)
Traveler beware read below
Day three into my stay at the Riu palace punta cana. One reason my family always comes is customer service in Dominican Republic. This time the customer service at the reception with Luis was terrible. After dozens of trips to the island over the years I was offered zero flexibility and zero service. I booked a room with a tub due to having a baby with us and this was “not available”. They wanted to charge me $692 as an upgrade for a TUB. Needless to say this will unfortunately be my last trip to the Riu in any country as when I travel I’m looking for comfort, service, and hospitality.
We had an awesome time. Everyone was friendly and helpful. It was very clean. A big shout out to Victor in the Sports Bar and Ariel! They were above and beyond in service and friendliness 😊Room service was great too! We met people from around the world!! I will come back!
Relaxing in the Sun
A lovely relaxing 10 days. We were lucky to be served in the main dining room by Arian and Juan 1. What a team, excellent service with great sense of humour. We only ate in two of the speciality restaurants, as in our opinion the food was better in the main buffet. The hotel is spotless, nice to have white tablecloths and shiny cutlery and glasses. Super shower with plenty of very hot water plus plenty of shower gel, shampoo, conditioner and body lotion. Evening entertainment was not possible every night due to rain, but the dancers put their all into what we did watch.