The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating8334 reviews
perfect getaway: exceptional level of care and service.
The Riu Palace Peninsula has a lot going for it: we were surprised on a daily basis by the level of service and care put into this beautiful hotel. The grounds are gorgeous and kept immaculate, everything was cleaned and tidied nearly continuously by an exceptional staff that is friendly, easy-going, and attentive, but never overbearing. Food and drink service is equally friendly, fast and ubiquitous. The rooms are modern, attractive, clean, and importantly: very quiet. This surprised us: the entertainment team was also very active and there were almost daily dance parties in an adjacent facility. It's just built well and professionally organized, so there's never any bother. We enjoyed a blissful week watching the ocean, hanging out on the beach and pool, sipping our drinks, enjoying the parties and the entertainment, and the many food options. I have to think hard to find any negatives. The beach is not very large so if you enjoy long walks, this is not for you. We would have enjoyed a bit more opportunities for outdoor dining and lounging; all food is served internally on the first floor of the main hotel and for us lacked a bit of "couleur locale" (ironically the Mexican food). Lastly, many interior spaces seemed to be illuminated with rather harsh LED lights giving a bit of a "clinical" airport-like atmosphere. A few minor changes could make these areas more "cozy" and pleasant. I understand this is a matter of taste and preference.
One of the best resorts we have stayed at.
We have stayed at several Riu Palace resorts and Secret resorts, and the Riu Palace Peninsula is our favorite. The pools/seating are one of the most appealing aspects of the resort. The beaches, food and service are also excellent. We will defiantly return and encourage others to experience this resort. If I had to pick one issue with the resort, it would be the temperature of the food at the main buffet. The main buffet itself offers an incredible variety of food, but by the time you get to your table, the food is just warm. Maybe the resort could offer heated plates? A tip for the travellers - please bring all of your pharmacy items with you. We visited the pharmacy next door to the resort and paid over $1000 pesos for three small items. A one litre bottle of distilled water was $350 pesos.
I was questioned on the use of an American $5.00 bill saying it was old. All bills came from American bank. When bringing this up to the on-site management was so unless we are considering leave this terrible hotel and go to Dreams. Food is cold, staff is arrogant and out right stupid. DO NOT STAY HERE !
Hotel needs refurbishment!
We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible. From the good part people are very friendly apart from the reception . The food was very good, full of choices, breakfast, lunch and dinner. The restaurants are all the same not recommend. The really bad part was check out! We did it at 12 o’clock and were informed that we can use all facilities until 16o’clock ( our plane was at 23.30) , and after 16 we can’t drink , eat and stay only in reception!!! Three times the security guy was asking us what we are doing without bransolet in the swimming pool around one o’clock it was extremely uncomfortable! The staff at the reception are not professional together with customers service, the told us that they don’t care what time is our fly back
Good all-inclusive place
Lovely food, top staff. We really enjoyed our time in there. The only negative point is if your room is above the entertainment area it can be disturbing if you’re trying to sleep. The level of noise is high.