The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562


Resort Details


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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $72.62 Mexican Pesos (approx. $3.82 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8334 reviews
  • 5.0 star tripadvisor rating
    perfect getaway: exceptional level of care and service.

    The Riu Palace Peninsula has a lot going for it: we were surprised on a daily basis by the level of service and care put into this beautiful hotel. The grounds are gorgeous and kept immaculate, everything was cleaned and tidied nearly continuously by an exceptional staff that is friendly, easy-going, and attentive, but never overbearing. Food and drink service is equally friendly, fast and ubiquitous. The rooms are modern, attractive, clean, and importantly: very quiet. This surprised us: the entertainment team was also very active and there were almost daily dance parties in an adjacent facility. It's just built well and professionally organized, so there's never any bother. We enjoyed a blissful week watching the ocean, hanging out on the beach and pool, sipping our drinks, enjoying the parties and the entertainment, and the many food options. I have to think hard to find any negatives. The beach is not very large so if you enjoy long walks, this is not for you. We would have enjoyed a bit more opportunities for outdoor dining and lounging; all food is served internally on the first floor of the main hotel and for us lacked a bit of "couleur locale" (ironically the Mexican food). Lastly, many interior spaces seemed to be illuminated with rather harsh LED lights giving a bit of a "clinical" airport-like atmosphere. A few minor changes could make these areas more "cozy" and pleasant. I understand this is a matter of taste and preference.

    Dec 03, 2023
  • 5.0 star tripadvisor rating
    One of the best resorts we have stayed at.

    We have stayed at several Riu Palace resorts and Secret resorts, and the Riu Palace Peninsula is our favorite. The pools/seating are one of the most appealing aspects of the resort. The beaches, food and service are also excellent. We will defiantly return and encourage others to experience this resort. If I had to pick one issue with the resort, it would be the temperature of the food at the main buffet. The main buffet itself offers an incredible variety of food, but by the time you get to your table, the food is just warm. Maybe the resort could offer heated plates? A tip for the travellers - please bring all of your pharmacy items with you. We visited the pharmacy next door to the resort and paid over $1000 pesos for three small items. A one litre bottle of distilled water was $350 pesos.

    Dec 02, 2023
  • 1.0 star tripadvisor rating
    Terrible resort

    I was questioned on the use of an American $5.00 bill saying it was old. All bills came from American bank. When bringing this up to the on-site management was so unless we are considering leave this terrible hotel and go to Dreams. Food is cold, staff is arrogant and out right stupid. DO NOT STAY HERE !

    Dec 02, 2023
  • 3.0 star tripadvisor rating
    Hotel needs refurbishment!

    We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible. From the good part people are very friendly apart from the reception . The food was very good, full of choices, breakfast, lunch and dinner. The restaurants are all the same not recommend. The really bad part was check out! We did it at 12 o’clock and were informed that we can use all facilities until 16o’clock ( our plane was at 23.30) , and after 16 we can’t drink , eat and stay only in reception!!! Three times the security guy was asking us what we are doing without bransolet in the swimming pool around one o’clock it was extremely uncomfortable! The staff at the reception are not professional together with customers service, the told us that they don’t care what time is our fly back

    Dec 01, 2023
  • 5.0 star tripadvisor rating
    Good all-inclusive place

    Lovely food, top staff. We really enjoyed our time in there. The only negative point is if your room is above the entertainment area it can be disturbing if you’re trying to sleep. The level of noise is high.

    Dec 01, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319