Riu Palace Peninsula - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9393 reviews

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  A Fantastic Week at the Riu Palace Peninsula

  My Wife, her best friend and I, arrived at the Riu Palace Peninsula on Sunday 10/25 through Friday 10/30/2026. It was a 35-minute ride from Cancun airport. We were greeted by the friendly Bellman Freddy, at the front of the resort. We were checked in by Gustavo, who was very helpful. This Resort is very clean and manicured. The service was extremely great throughout the entire week. We did the Elite Club and appreciated having the Adults Only Pool, Premium Liquors, and the Elite restaurant for dinner. This is a Fantastic Resort. All of the staff was Very friendly and helpful. I would like to recognize the ones who Really Shined: Bellmen Freddy and Alberto Front Desk Gustavo American Grill servers Maria and Flavio Duomo Italian Restaurant server Luis Steakhouse server Edgar Asian Restaurant server Marce Mexican Restaurant server Collado Elite Restaurant greeter Kevinn and server Benjaman Malecon, Main Buffet greeter Max and servers Yasmini, Alicia, Elevit, and Christina District Lobby Bartenders Mara, Félix and Jovana Pool servers Bruno, Cruz, Alex, and Josue We had a Wonderful Week and will tell everyone what a Great Resort the Riu Palace Peninsula is

  Oct 31, 2026
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  A great hotel probably suit a younger clientele even more

  We stayed at the RIU Palace Peninsula in November 2025. We’re fans of RIU Palace hotels in general, and, like the other properties we’ve visited, this one has its pros and cons. Check-in was quick and efficient, and we were accommodated in the exclusive adults-only villa section, which has its own pool area and speciality restaurant. There is no lift, although the bellboy carried our cases upstairs for us. The villa suites are slightly more spacious, with the usual huge bed, drinks optics and well-stocked fridge. The buffet was excellent, and bar service throughout the hotel was very good. There are also several speciality restaurants, although we feel the menus across RIU hotels have become a little tired. These days, we tend to stick to the steakhouse and Italian. Getting a sun lounger was never a problem, either at the exclusive pool or elsewhere around the hotel. The main pools were more family-orientated, so having the quieter adults-only area was a welcome benefit. For us, the main drawback was the busy atmosphere. This is a large hotel attracting plenty of families and younger adults. Guests of retirement age looking for a quieter holiday may find some of the livelier behaviour a little much. We also felt that some guests’ choice of clothing outside the pool areas was rather too casual for the surroundings. As we’ve found at other RIUs, the entertainment programme could do with a refresh. On the plus side, the grounds are spacious, with plenty of places to sit, enjoy a drink and relax. The location is convenient too. Although it isn’t right in the heart of Cancún’s hotel zone, you can walk to the livelier area or catch one of the inexpensive buses stopping directly outside. These are also handy for exploring further afield. Overall, we enjoyed our stay. You want for nothing, and the staff go out of their way to help. However, we’ll probably choose a fully adults-only RIU for our next visit, as we feel that would suit us better.

  Oct 25, 2026
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  Awesome Renovation

  Our wonderful experience at Riu Palace Peninsula began before we even arrived! Customer Service Representative Violeta Garcia listened to our requests and took the time to check on us during our stay. Her thoughtfulness made us feel truly welcome and valued. A special thank-you also goes to Marcelo at the adults-only Elite pool. He was attentive, kind, and hardworking—we were never without a drink or a kind word. He made our time by the pool especially enjoyable. The service, food, and cleanliness are exemplary. This was our first visit since the renovation, and the resort is better than ever. Thank you to everyone who helped make our stay so special. We look forward to returning!

  Oct 17, 2026
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  Horrible service from employees and management

  While the beach here is amazing, I am extremely disappointed with the service my family and I are receiving. We have been to many different Riu and the service here is by far the worst. The staff is quite careless and sometimes you will repeat yourself more than twice for the same thing you want before they finally bring it to you. The cafe area at Capuchino is lacking a lot of items and very limited (by around 8/9 PM, it’s already empty and not refilled). The buffet has limited selection of foods, and any cafe drinks I have ordered have all been watered down/incorrect. The Sports Bar has like 2 waiters and it takes a while to receive anything, even your drinks. I think the biggest disappointment is the tone of voice the managers up front use, they seem to not care about what my family and I have to say as far as the care we are receiving, and always have an attitude. Actually, when I asked to talk to the front desk manager about a concern, she was there infront of me but refuesed to even look up or approach me to talk to me, instead sent someone else. What kind of management is that? I believe that with the amount of people that vacation here & refer their family and friends the service should be outstanding, this hotel is not cheap at all. I really wanted to love this hotel, but the service provided so far by staff and management is making me not want to come back or ever refer anyone here again. People wait so long for their vacations sometimes, and they deserve to have great service and food especially at hotels like this.

  Oct 11, 2026
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  Love it

  I'm currently staying at Riu and whoever said it was a non-stop party is absolutely insane. Everything goes quiet at about 9-10 pm

  Sep 30, 2026