Riu Palace Pacifico - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7544 reviews

• 

  So disappointing for a RIU

  I'm not one to usually complain but our recent stay at RIU palace Pacifico was nowhere near a 5 star resort . This was the 8th RIU that we've stayed at in Mexico so we aren't new to staying with them. First of all we had a room on the 5th floor and quite often found the elevators to be out of order . In our room the Satellite TV didn't work for 3 days. Also the smart TV was terrible for streaming anything. As for the Restaurants the buffet left little to be desired with little choices. As for the themed Restaurants we only were able to eat at the Steakhouse and the Italian ( which were fine ) but the other ones were closed for multiple days so we never got to try them. There was very limited entertainment by the pool and the shows at night were not very good. We stayed at the Pacifico during Hurricane Simon , which wasn't the hotels fault but they were totally unprepared for something like that. We were given a bagged breakfast for one morning which was an assortment of random junk and no utensils. Pools were out of order for consecutive days even though the hurricane never came to the resort .

  Oct 14, 2026
• 

  Nice hotel

  Great Riu property. Restaurants were good, staff were always helpful and accommodating. The beach was also nice. However if you want an umbrella for shade the vendors will rent you one. Never had an all inclusive charge you for shade.

  Oct 02, 2026
• 

  Soo much fun, hate to leave :)

  We had such a great experience at Riu Palace Pacífico! The food was sooo good, and I loved how much was included throughout the resort. Between the restaurants, buffet, the bars, and coffee spot, it felt like there was always somewhere to grab something and the service was basically nonstop. Even if you were sitting by the pool or watching a show a really nice staff member would walk up to you and ask if you wanted anything. They even had matchas and they were so good!! The customer service was excellent and everyone was so friendly and welcoming. The hotel itself was always spotless, our room was spacious and clean, and the bathroom was HUGE even though we booked one of the more budget-friendly rooms. The ocean view was absolutely beautiful too, even on the rainy days. One of the best parts of our stay was definitely the entertainment team. They really made our trip so much more special They were constantly getting everyone involved, making people laugh, dancing, and creating such a fun atmosphere around the resort throughout the day :) They got me and my cousin out of our comfort zones and we ended up making some of our favorite memories of the entire trip because of them. You can tell they genuinely put a lot of energy into making sure guests are having a good time. Special shoutout to Sebastian and Andrea for being so cool!! They bring the best energy and it rubs off on you. They had us joining in on things we probably never would have done otherwise, and those ended up being some of the moments we’ll remember most from the trip. 🥹 we wish we could’ve had the chance to better get to know the others in the entertainment team, they are all wonderful!! Between the food, beautiful resort, amazing service, and especially the people who made it so much fun, we had an incredible stay. Definitely a 10/10 experience and I would absolutely recommend Riu Palace Pacífico

  Oct 02, 2026
• 

  Best Staff Ever

  We have been to 13 different Riu resorts over the past 20 years. The staff at this resort are great, so friendly and accommodating. There are over 12 employees that we recognize from past visits, this feels like a second home. Check in was quick and easy. We were given an ocean front room on the 7th floor. One of our favorite views. We alternated between the indoor seating and outside elite club seating for breakfast. Sitting outside was hot at times, so we switched it up. Pepe's and the Sport bar were both top notch for lunch. We ate at the steakhouse twice and enjoyed the food both times. The only place to get shrimp cocktail without having to peel the shrimp. The Italian was a good break from the buffet. Many nights we ate the buffet and always found something to eat. The fruit section was excellent, especially the blackberries and raspberries! We wish there could have been more salmon and fried fish offered. The bartenders can make any drink you can think of. When ordering our nightly margaritas the tequila options were numerous. They are cleaning all the time. Please be careful around the pool, the deck is slippery. Sunsets were gorgeous every night. Don't miss them! We will be back.

  Sep 30, 2026
• 

  RIU Palace Pacifico…. A wonderful resort one you must experience.

  First of all the Main Lobby is exquisite. Marble columns, beautiful floor and the decor is very elegant. We were booked into the Elite Club. Our check-in was inside the Elite lounge. It was fast and efficient, no hassles whatsoever. My first impression of our Elite bar and lounge was…… “excellent, I’m going to love this place”. I was not disappointed, not even once. The bartenders were amazing, friendly and very polite folks. We were assigned room 5042 in the Elite Club rooms. Right exactly in the middle of the courtyard looking straight down and out over Banderas Bay. From our balcony it was an amazing view. We really liked our room. Perfect size and view. Maid service was excellent. The room service’s within the Elite Club rooms was outstanding. Top shelf liquor dispenser. Jonny Walker Black, Absolute Vodka and Bombay Sapphire. All of my go-to liquor. Plenty of cerveza and cola’s and water and mixers, perfect selection. I ordered a restock every other day and it was completed very quickly, within an hour. Room service, which is available 24 hours in the Elite Club rooms, was very efficient and quick. The head staff person for the maid service checked in with us periodically to make sure everything was to our satisfaction and expectations, and it absolutely was. Our Elite Club beach area was very nice, definitely better than any of the other lounge areas. They bar service was also excellent. The attendant’s down in our elite beach area were very friendly and fun to speak and joke around with. The elite beach area is the only bar actually on the beach and it’s stocked with everything I prefer to drink other than there was no Jameson Whiskey which is my personal go-to but other than that the service was a “10”. All of the à la carte restaurants were very good and the food was great. The Elite Club restaurant was fantastic, we dined there twice and both times I had filet mignon and lobster tail. I was perfect and the service was excellent. I must mention that the house red and white wine was good. The buffet every night was amazing. The presentation was excellent and the variety and choices were plentiful. It is very delicious cuisine. I also complemented the Chef numerous times because they are out there inspecting the food being served. The standards are high which I, we really appreciate and give kudos for. The buffet area staff and work ethic are top notch. I am very impressed with the service and quality of the staff. No complaints whatsoever. All bar areas are very classy but at times crowded but that’s the beauty of being in the Elite club for I could always go there for a cocktail and not fight the crowds. By the way I am impressed with the glassware that the drinks and beer are served in. Real glass unless you were in the pool areas. The nightlife was fun and the entertainment was very good. Every night was different entertainment and it was quality stuff. Mexican night was really fun and the Buffet that night was the best I’ve ever eaten at. The presentation of the cuisine was amazing, it really was. I recommend eating at the buffet restaurant on the Mexican fiesta night because it had an amazing choice of shrimp, calamari, octopus, fish and everything else one can imagine….. too much to list here. Bravo it was excellent. Overall I give this resort a “10” for all the reasons I just listed. Never mind those who rate this resort low because they must be unrealistically fussy. We will definitely return to visit again and we don’t usually return to the same resort twice but this one I will. It was most definitely a great experience with lovely decor and delicious food, great staff service and a wonderful location on Banderas Bay.

  Sep 30, 2026