Riu Palace Pacifico - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7465 reviews

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  Terrible Service

  This is the fourth RIU I have stayed at and the 7th one I have visited and I have never experienced the most unfriendly bartenders, pool servers and front desk staff. Nothing like that at any other resort chain either. We were a group of 15 ranging in age from 23 to 83. We tried to be friendly to the staff and were always tipping but the staff seemed miserable and you felt like you were bothering them to place an order. We even witnessed one of our pool severs roll her eyes at us. The servers in the restaurants and buffet were friendly at least. The renovations at the property are nicely done. The rooms and the grounds were well kept and clean. There is a step down in the rooms to get to the couch & balcony that is very unsafe. The step doesn't run the whole opening and the rooms are very dark. A motion light near the step would be beneficial. The tiles around the pool are extremely slippery. We witness many people falling with and without shoes on. Pool tables in the sports bar were never used as apparently you not only have to pay for them, you have to get coins from the front desk to put into the slots. With the resort not having a lot of entertainment on the property you would think they could let you use the pool tables for free. The RIUs were always a great resort for service, good food and not having class levels. The food here was average and very salty. And if you want to make reservations or maybe get better service you must have to pay extra for the Elite Club.

  Mar 01, 2026
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  FANTASTIC RESORT; EXPENSIVE BUT WORTH IT

  A fantastic resort, rooms, check-in, food, staff, cleaning, pool, beach, 5 out of 5.

  Feb 28, 2026
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  Riu is stealing from customers

  I m here now until Saturday morning. I have brought at least 150 people to this resort every January or February for the last three years. This year they are liars and thieves. They are charging me for all of the restaurants to be open, but they’re closed even the buffet. When I ask for some sort of restitution or refund, they said they can’t. They say the price includes specialty restaurants and buffets but when they can’t offer them, there is no that is stealing from me. They say all the roads in Puerto Vallarta are closed and that’s why their help cannot come in to work. That’s not true. This town was only under an alert due to cartel issues for two days. They never notified anyone that restaurants were closing. I cannot believe any truthfulness from the people at the front desk.. Think twice about coming to this resort, they obviously don’t care about the satisfaction of their customers. They only care about the money that comes in the front door. Thieves.

  Feb 27, 2026
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  Fun Times

  - Check In was a breeze. Rooms were not ready but enjoyed beverages while waiting for room which did not take long. (Junior Suite Partial Oceanview) - We were travelling with another couple and had requested rooms close together. Request was granted - Large Clean Room on 4th floor – large bathroom, dressing area and a sitting area with couch and table - Our room had good views of the ocean when on the deck. Looked down on the main walkway of Resort - Maid service – room cleaned each day and fridge refilled - Felt it was time to replace the mattress in our room as it had definite sags in the mattress - #4024 - Buffet – good variety each day – lots of fruit available all day - Buffet was decorated lovely for Valentines Day - A la Cartes – Enjoyed all of them – Asian, Steak House and Italian being the favorites – no need for reservations (the best!) - Steak House was a little difficult to get into as it filled fast but enjoyed the lobster offered - Dress code for A la Cartes was comfortable – No need for long pants and shoes for the men - Enjoyed the pools and the beach equally but beach was a little breezy (Our weather was fantastic) - Bar Service at the pool was a little sparse – (made no difference if we tipped or not) Found it was easier to just go the bar and get our own drinks sometimes - Lots of sun and shade at pools - Snack Bar at pool was good - Riu Entertainers were not real inviting to join activities. We had to keep track of the activities on the RIU App or we would miss an activity we wanted to join - Pool Towels were accessible all day long - Valentines Photo Booth was fun – and giving out Roses was very thoughtful - Bar Service at the Lobby Bar was good – enjoyed Lobby Bar before dinner – Kristel took very good care of us - “Drink of the Day” bartenders were also great - Nightly entertainment was good – great dancers and variety – especially enjoyed the “Silent Disco” and the “Michael Jackson” show - Was a little disappointed with the Sports Bar. No grab and go food available. Had to order off a menu and could not take out - Wanted to play pool in the Sports Bar one evening but the bartender did not have tokens for the pool table. Had to search out change (in the lobby) in order to play. - Not a large resort area. If you wanted to walk you had to go outside of the resort - Walked to the other nearby RIU’s many times - Could walk miles along the beach - About a 20 – 30 minute walk to Bucerias – on walkway or beach - Confectionary and Pharmacy stores just outside of resort - Found the overall resort and grounds to be very clean - Attended RIU Party at the nearby RIU resort - Communication was a bit of a problem sometimes as we speak English - Enjoyed our stay and would recommend - Felt the resort needed more bathrooms – Bathrooms were located under the Buffet/Lobby/Beach. Need a bathroom in the Sports Bar/Entertainment Building. Presently a very long walk to a bathroom. - Average age of guests was probably 50-60 years of age - Excursions – did City Tour which included the Boardwalk and Rhythms of the Night Dinner Show NOTE TO RIU PALACE PACIFICO: Enjoyed our stay February 1 – 15, 2026. Just a note for the wellness of the employees. “Drink of the Day” cart. Exceptional bartenders but feel the hotel needs to provide a Fatigue Mat for the bartenders to stand on during their shift. They have to stand in one spot for a great length of time. One evening we were sitting in the lobby and noticed the bartender was having leg pain. He kept bending his legs and could see the pain in his eyes. Please provide these bartenders a Fatigue Mat to stand on. Something very easy to fix for the wellness of these employees

  Feb 23, 2026
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  Beach

  Entertainment is to look at, Their is lots of bat rays in the water, water snakes . Not to inviting to go swim. I prefer the RIU palace Costa Mujers .

  Feb 22, 2026