Riu Palace Pacifico - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7474 reviews

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  Again Riu OVER Excels!

  Umbrella Man USA Here. As in the past, I don't like to give flashy reviews for they fall short of travelers expectations. From the time of arrival with 46 of us, through checking in to getting to our rooms shortly after things were looking up. The Resort and ALL employees, from Buffet to specialty Restraunts were Polite and made the dinning experience Excellent. All the bars, swim area, towel personal to the constant cleaning of areas Bathrooms and grounds. I would like to Thank some of the workers that were in the areas that I enjoyed with friends the most. MIRELLA TOWELS JULIA also, ANDIA FRONT desk MIGUEL ALSO. LUISA the Steak house, Silvester pool Security and all the other workers so many to mention that excelled at making our Stay excellent. Also would Like to THANK Mr. SANTIAGO for our STAY ended with the Uprising by Persons not representing the normal community in Puerto Vallarta.

  Mar 23, 2026
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  Excellent Property

  Grounds and Room: The Palace continues to be friendly property for seniors because of its smaller size is and beautiful grounds. Every square inch is impeccably kept, inside and out. For those who are smokers there were still a couple of small places left to smoke on the property plus corners of the beach. The beach is good, and the waves are relatively calm most days. but keep in mind when the ocean is mostly empty, there is usually a good reason. One of the younger and fit guys we went with got pounded by a set of waves that kept him out of commission for a few days as well as giving him sand / road rash on his face. There are 3 pools on property. The pool area is physically divided into 2 by a structure that incorporates a swim-up bar and activity pool on one side, and a large quiet pool, walk-up bar, and snack-bar / seating area. The food area that has taco station every day, along with burgers, hot dogs and fries, plus they add 3-4 other items each day on a rotating basis. The are overwhelmingly seniors, and looking for a quiet and relaxing atmosphere. (Three times during our visit, groups brought speakers to play their own music loudly and did ruin it for the others but they clearly didn't care. Overall the staff are good at telling people no music at all, and to go to the swim-up pool if they want to party.) The rooms are bright and very nice along with air conditioning, ceiling fan, and mini-bar. Housekeeping was usually done by 1:00 pm most days and the room spotless. The bathroom is bright, with a roomy walk-in shower. TV selection was standard fare with a few English-speaking channels. Nice balcony with 2 good chairs and a table. Food & Beverage: The buffet restaurant has a great food selection and all of it is excellent quality. You can always find something to eat in the buffet. If you can’t find enough to build a meal no matter when you go, then you’re just being too picky, or just looking to find an issue to gripe about. Each of the a-la-carte restaurants had good food and are very nicely designed. There is a wide selection of restaurant options including: Steakhouse, Asian, Mexican, Italian, Fusion, and a small restaurant for Elite Level guests only. The Sports Bar offers a much better range of food than the typical sports bar fare and is also very nice inside. All of the restaurants are first-come, first-serve basis, and offering beepers if you get there when full. The Steakhouse is by far the most popular, so arrive early if you want to eat early. (Note – at all the restaurants, you MUST have all your guests with you to be seated, otherwise you won’t get in. while it did happen a coupe times, we rarely saw the jerk move of 1 person holding a spot in line for 3 or 4 others to show up later.) The lobby is also the destination for drinks with a coffee bar that makes both hot and cold drinks and has small pastries and sandwiches for a quick bite on the go. The lobby also has the main bar for both regular guests and an enclosed separate bar for Elite class guests. almost every night there is also a special drink cart that offers different concoctions each evening. Staff: Without doubt, the staff is what makes all Riu trips so amazing. Without them, a hotel is just a hotel. Aside from food and beverage staff, every single staff member we encountered was quick to smile and say “Hola” when passing including grounds crew, housekeeping and maintenance personnel. We always acknowledge the outstanding people who make our trips great, so once again we really hope the hotel itself, and the Riu organization will recognize with the following Staff members: New General Manager David has been with Riu many years and transferred over from the Vallarta in 2025. David is very nice and continues to set an excellent example for the other Palace staff just as he he did at he Vallarta when we first met him years ago. The front desk team holds a very special place in our hearts and Manager Gabriel is without doubt one of our very favourite members of the Riu team. Gabriel is both extremely professional and very friendly, and he is always keen to ensure everything is perfect for us from check-in to check-out. Gabriel is always quick to come over and say hello even if we are just coming to the counter to get change, so he can ensure alll is well. The Riu is very lucky to have this fine gentleman, and we hope to see him on all our future visits. Luz, Sandra, Dennise, and Gabby, round out this kind, friendly and amazing team of professionals. We consider each of them a friend, not a staff member. We’d also like acknowledge the Bellmen Gerardo and Eduardo. Hard working gents always ready with a handshake, smile and a quick conversation if they are not too busy. Elite Beach Bar - Lalo and Polo Pool / Beach Servers – Adrianna, Ana, and Mirabel. Pool Bartenders – Reuben, Mini Mi, and Wilbur. Buffet server – Lucy and Paolo Lobby Bar - Nelson and Caesar / Elite Bar – Ervin and Luigi Coffee Bar - Kristel to close this review, we can't stress enough that this property has an older crowd who are very clearly not interested in hearing any loud obnoxious conversations, swearing, yelling, conversations from your phone's speaker, or music from personal speakers. Don’t be entitled jerks and wreck it for others also on vacation.

  Mar 21, 2026
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  Heart’s full of gratitude!

  This was our 2nd time at this beautiful resort and we cannot wait to return! We loved every moment and do not have one complaint! The staff are extraordinary, the attention to hospitality and cleanliness is outstanding of this world! Special mention for Samael and Dalila who we so enjoyed being greeted by and cared for every morning for breakfast! The food was delicious! We loved having the Cobb Salad and Shrimp tacos at the American sports s bar enjoying the view of the ocean from the deck. We thoroughly enjoyed our meals at La Toscano (Italian), Guacamole (Mexican) and the Steak House - so much that we went twice to each. The aqua size, the nightly entertainment and the virgin pina coladas for me = delightful!! So looking forward to our return!!

  Mar 11, 2026
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  Beach needs help !

  Entrance to beach is horrible old chunks of concrete broken pieces of ceramic tile large stones . It really needs to be cleaned up properly otherwise it’s great!!

  Mar 11, 2026
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  Don’t come this year! Expensive and lack of choice.

  My husband and I had a great visit last winter, so we brought my family with this year. Because of recent events, everything is scaled back but we’re not given anything in compensation. Tonight (sunday) the app shows one restaurant open and the buffet hasn’t been open at all in the evening for an alternate choice. How can this be? Occupancy is way down so we requested ocean view (to make up for lack of restaurants being open) nope. They put us on floor one right above the entertainment so our balcony view is of the roof along with loud music until 11pm. It is a lot of money for a crappy view and lack of food choices. Very disappointing and I’m embarrassed I suggested this place for my family along with the high price!

  Mar 08, 2026