Resort Details
- Various Lounges/Bars- Bar Cubano- Featuring a mixologist and daily signature drink.- Capuchino- Sports bar/ American Country Restaurant- Serving All-American favorites à la carte.- Los Mariachis- Tequila
- Various Restaurants- Don Julian-Restaurant with terrace - Elite Club Breakfast- Guacamole-Buffet with live cooking stations and assorted desserts.- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- Miyagi-Japanese restaurant- Steak House- Pepe's Food- Tiki Taco- Elite Club Restaurant- Exclusively for guests staying at Elite Club by RIU rooms.
- Junior Suite
Bedding: 2 Double Beds or 1 King size Bed, Split-level living room area with sofa or sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- Maximum 2 adults, 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Junior Suite Superior
Bedding: 2 Double Beds or 1 King size Bed, Split-level living room area with sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- Maximum 2 adults, 2 total.
Additional Amenities: daily replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), satellite flat-screen TV, electronic in-room safe. Bathroom equipped bathtub and shower, double-sink, vanity mirror, hairdryer and amenities and tropical view.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Suite
Bedding: 1 King size bed, bigger living room area with sofa.
Occupancy limits- Maximum 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Suite Jacuzzi
Bedding: 1 King size bed, bigger living room area with sofa.
Occupancy limits- Maximum 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Accessible Junior SuiteBedding: 2 double beds, living room area with sofa
Occupancy limits: 2 Adults or 3 Adults .- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Minibar
- Satellite television
- Shower
- Wireless internet connection
- Comp ROH - Mktg Use OnlyOccupancy limits: Maximum 2 adults, 2 total.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Junior Suite Garden ViewOccupancy limit: Max Adult 3, Total - 3.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Junior Suite Garden View - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Swim-up Junior Suite - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Suite Garden View - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Swim-up Suite - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand*
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Laundry/Valet service*
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Wi-Fi*
* Fees may apply
- Direct access to a beach
- Fitness center on-site
- General *Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports *Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaking, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.- Elite Club pool
- Sauna
- Spa *
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf *Golf course located within 5 miles of the property.
* Fees may apply
In a beachfront location just 3 km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico - All Inclusive - Adults Only (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all-inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two freshwater swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym, and a wellness center offering a range of treatments and massages.
Mexican cuisine is famous for its wide variety of recipes and its distinctive, sophisticated flavors that incorporate many different spices. Drawing from Mesoamerican, European, and other culinary traditions, the buffet restaurant and themed restaurants at the hotel offer menus and dishes from all parts of the world.
As one of the best all-inclusive resorts in Mexico, you will find a wide range of sports and activities to enjoy throughout the day with our entertainment team. The Hotel Riu Palace Mexico is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar, and Hotel Riu Tequila, giving you access to numerous activities such as table tennis, a gym, volleyball, golf, and water sports like catamaran sailing, kayaking, bodyboarding, snorkeling, and more. At night, you can enjoy live shows, music, or visit the “La Piñata” club to dance to the best beats.
In the heart of the Mexican Caribbean, you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although its white sand and turquoise water are captivating, this destination offers much more. If you want to explore, we recommend visiting the spectacular Mayan pyramids and ruins, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens, and other fascinating sites that can be enjoyed with companions of any kind. Playa del Carmen also offers lively nightlife, with bars, clubs, restaurants, cafés, terraces, and beach parties. Enjoy the best Mexico has to offer and spend time relaxing at our beautiful Mexican hotel.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8840 reviews
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Nov 05, 2026Luxury
Had 10 nights of luxury when my husband and I stayed here. Everything was brand new. The room and balcony were huge. The bed was really comfortable. The mini bar and optics were kept topped up and room cleaned daily. The pools and beach area were so clean and comfortable. I dont how but they kept the seaweed away. Food was fabulous in the buffet restaurant and the speciality restaurants. Cocktails and wines were lovely. The managers should be extremely proud of their amazing, professional, kind, patient staff. Everyone were so willing to help us. Thank you all for an amazing holiday.
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Nov 05, 2026
What a beautiful resort!
Great time at the Palace Mexico! This resort is immaculate, the food was great! Construction is over folks! The staff is top notch and friendly and will go the extra mile if they can’t help you. Please note that there is no gift shop at this resort, but a cute little market with a pharmacy is just a short walk away. I’m very pleased that we picked this resort for our vacation. I can’t think of one negative thing.
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Nov 03, 2026Beautiful refurbishment.
Returned to this refurbished hotel last 2 weeks in October. It was my 8th visit and I was slightly disappointed that despite contacting the hotel prior to my visit, my preferred room wasn’t available without an additional cost, no recognition of loyalty! The hotel is beautiful- very tastefully decorated. The bedrooms are much improved with neutral tones, a separate bathroom area, whilst maintaining comforts, but without slippers, vanity set or beach bag. Cleaning, bed and towel change were excellent, with mini bar refreshed daily. It was lovely to see the staff from previous visits, smiling and as happy as ever. Breakfast was usually served in the outdoor area- great lady- I know her name starts with F- she’s both happy and efficient. We spent our days between the pool and the beach, depending on the rain or the heat! Service on the beach is hitty missy, much better by the pool. Dedicated staff take and serve orders, as well as a trolley service- with a great member of staff who told us he loved his job, as well as Diana- always smiling. Entertainment by the pool was fun, particularly loved the foam party as well as the activities and games, music was usually good. Abraham, our friend for many years continued to provide excellent service at lunchtime- he remains a great asset to the hotel. Food was disappointing- just average. Still lots of choices, but nothing special Room service was much better , great club sandwiches! Evening entertainment was poor- the Abba show was particularly bad- hysterically so! Booked a couple of trips at the booth across the street, as well as CocoBongo with Mike, at the resort- he was so helpful- what a great guy. Coco Bongo isn’t what it was- such a disappointment- no big countdown for the show to start, some good dancers / acrobatics/ not such good music. Most of the entertainment seemed to revolve around the audience behaving rather badly- I wouldn’t return. We had a great holiday, despite regular banging, which apparently wasn’t a result of the refurbishment. Didn’t get the point of the unfortunately named addition of the Elite Club- some more personal touches but by and large, seems to include an additional underused pool, and rooms with plunge pools, for all to see. Not sure I will return to this lovely hotel- just something missing.
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Oct 31, 2026
Must stay!
We absolutely loved our stay at Riu Palace Mexico in Playa Del Carmen! Massive shout out to Mario at the bar, he rocked and was hilarious! Pastor and Angel as well. Also Pamela, Marlene and Gustavo - this place really treats you well on your birthday!! The guys out front that greet you and help with luggage, everyone is so warm, helpful and welcoming. We thoroughly enjoyed the food, the pools and the beach. The place is also spotless! Can't say enough. Highly recommend and thank you to the staff! - J&L 🇨🇦
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Oct 29, 2026I would not recommend Riu Palace Mexico hotel
Mexic, Riviera Maya, Riu Palace Mexico October 29, 2026 - November 5, 2026 Our trip started with boarding the plane at around 9:30 am. We were supposed to take off from Montreal at 10:00 The pilot announced that there are some issues at the Cancun airport; we finally took off at 11:00 We were a group of six, we get to the Cancun airport, and one luggage for one of our friends does not arrive We leave the airport at around 4pm and we got to our hotel at around 5:30 pm (we stopped at 3 other hotels before we got to ours) We do the checkin. We had asked the following with the travel agency: Be close to our friends Have a king bed Be close to the beach A lower floor (did not know that the hotel only has 3 floors) Surprise, what we actually got was: Ground floor room Not close to the beach 2 queen beds Air conditioning not working (in our opinion, I will come back to this later) The patio door not closing completely, even when locking it We were nowhere close to our friends (each of them got a room on the 2nd floor in a different part of the hotel) We have informed the front desk of all of this and we went to have dinner. At 8:30 pm, after we came back from dinner, the issues were not taken care of. We spoke again with the front desk. they mentioned that they are fully booked (but since 5:30 people have been checking in) Our luggage was still in the lobby They have not sent anyone from maintenance to look at the door or the air conditioning not working We spoke with the manger who only gave us his first name - David - no business card offered or anything After we spoke to the manager, (8:30 pm) he said he will send maintenance. The maintenance did not come until 10:06 when I wrote this comment. My wife and I have been up since 4:00am and after 18 hours we did not need this. Hope that your experience is better, but I would not recommend this hotel (especially since it has just been renovated) and mostly for the lack of customer service and care.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50