The hotel is located in the southern area of Gran Canaria between Playa del Inglés with its wide sandy beach and
Maspalomas, with its impressive dune landscape. It is situated in a quiet area although there are bars, boutiques and
shopping centre nearby. The 6 km-long, level, sandy beach is situated by the dunes, a 15 min walk away. The hotel is
surrounded by 7500 sq.m. of beautifully tended gardens.
The hotel has received a complete refurbishment in spring/summer 2021, becoming a 5 star-adults only after it.


Gran Canaria Airport (LPA) : 18 miles

Property Information

Year Built: 1989
Last Renovation: 2021
Total rooms: 367


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3192 reviews
  • 5.0 star tripadvisor rating
    Fantastic Hotel

    Absolutely loved this hotel and all staff were wonderfully helpful and friendly. Very hard to criticise anything but perhaps some of the entertainment each evening could be a little livelier. Elvis was great! Also thoroughly enjoyed the Blockbuster show.

    May 16, 2024
  • 4.0 star tripadvisor rating
    Staff excellent , food good

    Positives I have been to many countries and many hotels and I must say All staff from housekeeping to bar staff to waiting staff are the best I have ever come across Always smiling, speaking multiple languages, very helpful 10/10 Cleanliness of every part of the hotel was perfect Food was very good with lots of choice (buffet style) , also ate at the 2 alternative restaurants which were also very good. Room We had 3rd floor room sea view with balcony, I could see the sea in the distance but I would call in more “pool view” as it was above the pool it to be honest I thought is was excellent. Excellent shower , very clean Only 2 negatives Sun beds - although there are lots of sun beds at 8am people putting towels down on beds then leaving for hours even though it isn’t allowed people still claimed the beds next to the pool which staff just ignored. (See photos 9am beds covered) Safe , I have stayed in many hotels and this is the only one where I was asked to pay to use the safe in my room ( very disappointing) Checkout at 11am was a little early considering check is not before 3pm Evening entertainment was a mixed bag . Two were very good and two was like a Benidorm comedy it was so bad, although I would say people in general went out on an evening. Overall I would recommend this hotel mainly due to the excellent staff.

    May 15, 2024
  • 5.0 star tripadvisor rating
    Maspalomas '24

    The Hotel Riu provided an excellent break in all areas of hospitality. The staff, without exception were always very helpful, well informed, friendly yet always totally professional. In particular we received a warm welcome upon arrival from Ada, who throughout our stay provided an exceptional level of service which was much appreciated. The room was well designed and everything worked, good lighting and a very functional en suite. In all a very relaxing experience and excellent value for money, thank you.

    May 12, 2024
  • 5.0 star tripadvisor rating
    Friendly and relaxing

    Third time in a favourite hotel in a favourite place. Friendly staff, relaxing atmosphere, meticulous housekeeping and satisfying dining experiences leaves little to want for. Recently upgraded and well maintained property with lots of choices for lounging in the pool areas, we’ll gladly go back soon.

    May 10, 2024
  • 5.0 star tripadvisor rating
    Wonderful hotel

    This hotel was everything we had hoped for. Met at the coach and luggage whisked inside. The loveliest doorman who is an asset to this hotel. Very swift check in and a lovely glass of bubbly in the bar. The reception staff are so helpful. The room was immaculate and kept so throughout our stay. Food was perfect so much choice. We tried both a la carte restaurants lovely. The evening entertainment was good and you never had to wait for a drink. Waiters and servers were great. We attended the White party at a Rui sister hotel and it was very good with free coach provided. No problem getting sunbeds around the pool. Plenty of taxis waiting outside if you want to venture out. All in all a perfect hotel

    May 10, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319