Riu Palace Kukulkan - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1636 reviews

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  5 stars

  This Resort is Lovely, Clean, good food, Good people. I definitely will go back! My husband is in love with it. Highly recommended.

  Feb 09, 2026
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  CHEESEHEAD REVIEW

  My wife and I spent a week at the resort in late January. It was our third trip to the resort. The weather was a little cool but much better than northern Wisconsin. We like everything about the place. The Elite pool added a ladder and a new outdoor bar. Addie and Jesus took good care of us. The Elite status allows you to make reservations and we took advantage of that. We ate at Elite Restaurant three times. It's hard to beat the steak and lobster. One negative is a need for more restrooms by the pools. It is next to the Elite pool. We highly recommend.

  Feb 09, 2026
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  Pretty Good for the money

  My wife and I wanted to get away for a couples only trip without kids. We settled on Riu Kukulkan as it was Adults only and seemed fairly priced. We walked away fairly satisfied and would return. As with most places, a few hiccups here and there but overall a good experience. The Good: -Check in was a breeze. We paid a little extra for the Elite club and it was well worth it. I'll have more on this below. -Pools were very nice. Heated and close to bars and food. Good variety as well. Swim Up pool was fairly lively with most fairly inebriated (in a good way, not obnoxious) by the afternoon. Two other quieter pools and the Elite club pool for a more laid back experience. -The beach was large and there was plenty of seating. The attendants were very responsive to needs like umbrellas for shade. Drink service was fairly slow though. No sargassum to speak of thought I think that has to do with the season. -The food was good. Don't think we had a bad meal. Elite Club helped here too. The steakhouse was Very Good and the Elite Club restaurant the same. The Bad: -The entertainment was loud and lacking. Didn't really care as it's not what we are there for but some nights it didn't start until 10:30 and we aren't night owls. -Free transport is great but they require you leave for the airport (return) a good 4 hours in advance. We decided we'd just pay for an Uber. -The power in our room went out numerous times. Breakers kept tripping. We found the box and fixed ourselves but happened at least 4 times during our 5 night stay. -Not really the resorts fault but the beachfront outside of the chair area is public. The resort is adults only but the beach had many children (some obnoxious with a severe lack of parenting) during the weekend. Elite Club: In my opinion well worth it. It wasn't that much more and you got a private pool with available daybeds. We never had a day where we couldn't find one available while at the other pools the chairs filled very quickly. The service in the pool area was a nice touch as well and the Elite club breakfast and restaurant were both very good. Free bottle of champagne in the room helped as well. We would definitely go back however I've seen that where the hotel is situated in Cancun, there is a ton of seaweed in the spring through Fall. The winter was perfect. No seaweed, the water was still warm and the weather was great.

  Feb 08, 2026
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  Wonderful All Inclusive Resort!!!!

  Great resort! I would definitely go back to this resort again! It is the right size, not too big and not too small. Beach or pool: we preferred the beach area - a lot quieter and we are beach people. If you do want a quieter pool option, there is one for you. Food: the hamburgers at the snack shop by the pools are amazing! They had hamburgers, fries, chips, salsa guacamole - all great! Buffet - best omelets! Restaurants - make sure you get your name in early, they will give you a pager. One night we were unable to get into the restaurant and ended up having to eat at the buffet as we were worried the restaurant was going to close and we wouldn't get to have dinner. The steak house is popular - very worth waiting for - food was so delicious! The Japanese restaurant was so good. We loved the food. Everywhere we ate we received the BEST service. This resort did a great job catering to all. The service was so amazing. Sometimes you had to wait for a drink, but we never felt that it was too long. We felt like the workers take pride in their jobs. I highly recommend this resort as I think it is worth going to.

  Feb 07, 2026
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  THE POOL CLOSES AT EXACTLY 7PM!!!!! SHOULD BE A ALL KIDS RESORT!!!

  This is an all adult resort and the pool closes at 7PM!!!!!!!! So if you leave the resort and do anything during the day by the time you come back you have no time to do the one thing you came to Cancun for to enjoy the pool and have drinks with friends and families, this should be a KIDS ONLY resort. Once we got kicked out the pool we decided to come hang out in the lobby though it advertises as 24 hours we got kicked out and told to go to our rooms at 1AM. I WILL NEVERRRRRRRRR STAY AT ANY RIU LOCATION AGAIN.SAVE YOURSELF THE WASTED MONEY AND STAY AT A RESORT THAT YOU CAN ENJOY THE POOL

  Feb 02, 2026