Riu Palace Jamaica - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5045 reviews

• 

  Amazing resort in Jamaica

  We are currently here for a 2 week vacation until April 18th. I want to first say I was skeptical about this resort because there was a lot of mixed reviews. I am extremely happy to say the negative reviews were completely wrong. The staff is absolutely amazing. Everything is amazing. From the moment we landed at the airport we experienced nothing but positive energy and helpfulness. As soon as we arrived at the resort we were handed champagne. The check in process was quick and easy. Huge took us to our room hours early. He is absolutely amazing. Every morning we see him he remembers us by our name. The rooms are clean and big. We have a first floor garden view. Some reviews were complaining about bugs in the rooms. We have only encountered 1 bug and I killed it. Big deal you’re in the tropics and that is part of life. The resort is the perfect size. Small and not over crowded. You never have trouble finding a place on the beach or by the pool. There are 3 total Rui resorts connected on this stretch of beach. The Riu palace, Riu Reggie, and Riu Montego Bay. If you stay at the palace all inclusive adults only you have access to the other 2 resorts. If you stay at Riu Reggie or Riu Montego Bay you can only go to those 2 resorts. The palace, where we are is more of a relaxed and a chill resort with still fun activities. The other 2 are more for a party atmosphere. I highly recommend staying at any of these 3. The palace is clean and the staff is constantly making sure everything is clean. The airport is very close by so it’s cool to see the airplanes fly over head. If you are worried about the noise from them don’t worry you cannot hear them in the rooms. The food at every place we have eaten at is amazing and has a wide variety of choices. There are 4 restaurants that require a reservation. They only take reservations 3 days out. So be prepared to eat at the main buffet for the first day. We had no trouble making reservations for our second night. We have eaten at the Italian restaurant so far and the main buffet. The food at the Italian was amazing. The steakhouse and Asian fill up fast so be sure to book as soon as you can when the next day hits. Just a heads up though the main courses at each restaurant you have to reserve only have a few options. In the main buffet Jamal is one of the best waiters. Knows us by first name. Sits us infront of people because we request his tables. There is so many different options for food at the buffet. We honestly wouldn’t mind eating here the whole time if we had to. We have never had an issue getting drinks. They are not watered down like some other reviews state. And if you feel that they are grab a shot! There is plenty of waiters and waitresses around the pool and beach to keep your drinks full. ***Please if you come bring money to tip your drivers, house keeping, room service, bar tenders, waiters, and waitresses. I am shocked at how many people are not tipping here.*** To me it’s very rude considering how much attention the whole staff at the resort goes out of their way to make sure your stay is absolutely amazing! The beach is absolutely stunning! Turquoise blue waters. Plenty of beach space with White sand. There are vendors that come up on kayaks. I don’t mind them because they have many souvenirs and other things you may want to make your experience more enjoyable while you are here! Wink! I have been to many countries that have all inclusive resorts in the Caribbean. This one is my absolute favorite. And it mostly has to do with the staff and the attention they pay to you to match sure your stay is absolutely amazing.

  Apr 08, 2026
• 

  Great fun, good blend of lively and more chilled activities.

  We travelled from the UK to spend 2 weeks at this hotel 22 March to 5 April 2026. There were 4 of us, myself and husband and our two adult sons (25/27). I was s bit concerned that my two sons would find the hotel a bit boring, my second concern was aeroplane noise from the very close airport . I should not have worried, the entertainment team of Genius, Dinero, Astro, Stringbean, Chocolade, and DJ Unstoppable are fantastic and my sons (stage name Marty and Caesar) had a fantastic time, entering into the games and quizzes and loving the pool foam party, beach party, Neon and White party. Food was lovely, and a lot of choice. We liked Zen and the Steakhouse especially. Rooms were spotless and well equipped, maybe a bit dated. We particularly liked the fact the hotel is quite small, so you recognise other guests and get to know the entertainment tram. Wednesday afternoon foam party was fun and we also attended d the Neon and white parties. Marty also sailed. Overall a fantastic holiday

  Apr 06, 2026
• 

  Jamaica - Rui Palace - Montego Bay

  Cannot fault this hotel, all staff amazing especially the entertainment crew. Room was beautiful, kept very clean, mini bar regularly topped up, drinks were all premium. Food excellent, we didn't rate the specialty restaurants other than the Steak restaurant but that's just our opinion. Pools were fabulous didn't need to move to get a drink staff were coming around frequently. Its much smaller resort than any previous Riu we jave stayed in, which we preferred. Nothing was more than a 2 minute walk away. The hotel is closing for a refurb in August, it was in need of a freshen up, but not awful at all. We booked through Tui, flights were great & comfortable. We would 100% recommend this hotel.

  Apr 05, 2026
• 

  COCKROACH INFESTATION - ROOMS 3027 AND 3033

  Title: Cockroach Infestation in Two Separate Rooms - Birthday Trip Ruined My husband and I stayed at Riu Palace Jamaica from March 12-16, 2026, to celebrate my birthday. We have traveled extensively to Jamaica and other Caribbean destinations over the years and have never experienced anything remotely like what we encountered at this resort. I am sharing this review so other travelers can make an informed decision before booking. COCKROACH INFESTATION - ROOMS 3027 AND 3033: On March 13th, after our room had been cleaned, we returned to Room 3027 to find cockroaches emerging from behind the counter, the couch, and the bathroom. We immediately called the front desk and demanded to be relocated. When we directly asked staff whether the resort had a known cockroach problem, our question was avoided entirely with no real answer given. We were offered two replacement rooms. One had an overwhelming smell of heavy bug fumigation spray and the other had a strong odor of marijuana. I am asthmatic and my husband has allergies — neither option was acceptable from a health standpoint. We reluctantly accepted Room 3033. On March 15th, upon returning to Room 3033 after dinner, we discovered cockroaches in this room as well. We again reported this to management. Two separate rooms with cockroach infestations in the same stay is not an isolated incident. During our stay we spoke with multiple other guests who reported experiencing the exact same problem. This is a known, systemic issue at this property. ROOM DOWNGRADE: Room 3033 did not meet the Junior Suite Ocean View standard we had paid for. The ocean was not visible from this room at all. We were never offered a room that matched what we originally booked and paid for. $651 IN RESORT CREDITS NEVER RECEIVED: Our booking package included $651 in resort credits covering the spa, excursions, photography, and more. These were never mentioned at check-in or at any point during our stay. We later learned they were only accessible through an app — something that was never communicated to us. We lost the full value of these package inclusions as a result. DINING ISSUES: The specialty restaurants were consistently fully booked. We were never informed at check-in that seating was limited and first-come, first-serve. We were only able to dine at the Italian restaurant once, where my husband's salmon was served undercooked and had to be sent back. CUSTOMER SERVICE: The front desk staff were unfriendly and unhelpful throughout our stay. Simple requests were met with attitude. Staff failed to communicate basic information about resort amenities and package inclusions. OVERALL: This trip was planned as a special birthday celebration. Instead it became one of the most stressful travel experiences of our lives. We could not sleep with the lights off, had to inspect our luggage daily for pests, and spent what should have been a relaxing vacation in a constant state of anxiety and distress. We have traveled to Jamaica multiple times and stayed at other resorts on the island without ever experiencing anything like this. We have also stayed at other RIU properties and never encountered these conditions. This property falls far below the standard expected of the RIU brand. We have filed formal complaints with Apple Vacations, the Better Business Bureau, the Jamaica Tourist Board, and consumer protection agencies. We hope that sharing our experience publicly will prompt RIU corporate to take the pest problem at this property seriously and protect future guests from going through what we endured.

  Apr 03, 2026
• 

  New year

  Wee weant for new year the hotel was good and staff very helpful and happy to help

  Mar 30, 2026