LocationCabo San Lucas-Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fe hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9345 reviews
Relaxation in Paradise
We spent one week at the RIU Palace and had a wonderful time doing ABSOLUTELY NOTHING! We wanted to completely unwind and that is what we did. Our room was on the "quiet side" which is something you want to make sure of if you want to relax. There is definitely a difference between the two sides, especially during the day. The younger "party people" (LOL) hung out on the other side while we relaxed and read by the pool on the quiet side during the day. That being said, it was like having two resorts in one. There was live music every night in the huge bar off the lobby that also had a 24 hr. coffee bar (decaf latte every night before bed anyone?). The drinks were plentiful everywhere and they never let your cup get too low. Great chocolate martinis and mojitos and you could request a better liquor (1800 tequila, Bacardi rum) if you wanted to. The food at the buffet was the best we have ever had at an all inclusive, and we have stayed at many over the years. There was always a great seafood station with HUGE shrimp, a carving station with a different meat every night, including leg of lamb and I had the most delicious curried lamb I have ever tasted at the dinner buffet. For lunch, you could grab a grilled burger, hotdog, tacos or ribs at Pepe's by the pool or eat at the buffet. The specialty restaurants were good but we chose to eat at the buffet the last night which was actually my birthday, because we liked the food there so much. As far as the specialty restaurants go, Krystal, the fusion rest. was really good, and the Japanese was the best. Honestly, the steak at the steak rest. was tough and I had way better at.....THE BUFFET! Our room was ocean view and was well attended the entire stay. We had cute towel animals left on the bed almost every day. They even have full size alcohol in a dispenser in the room! We didn't even touch that because we didn't spend much time there. Too much to do at the resort. When we got there, our tv wasn't working and when they couldn't fix it they brought us another one. Not that we watched much tv. The channels were pretty limited to a few soccer games and some movies. You have access to the other RIU resorts next door and we did go to one of their parties where a good time was being had by all. There are games at the pool on the party side and volleyball on the beach. Like I said earlier, something for everyone! We will be back!
Riu Palace May 2023
Overall, very good experience. Beautiful resort excellent food, and drinks. Especially the alacarte restaurants. Pool service was a little lacking and the pool needs a little work. We would definitely stay here again.
Overall amazing hotel
From start to end i had the most wonderful experience. You honestly created one of the best vacations ive had in the last couple of years. The restaurant experience was amaziiing im sending all my family next year as i wouldn’t stop talking about it
Liars and manipulators
I've NEVER been to such a horrible resort in my life. Where do I start? Let me preface this by saying that before I stayed at this resort, I was in Paradisus Palma Real in Punta Cana for a work obligation. THAT IS A REAL 5 STAR HOTEL!!! The experience I had there is like night and day to Riu Palace Cabo San Lucas!!!! Please whatever you do, consider going there instead of this location!!!!! I stayed at Riu Palace Cabo San Lucas for my sisters wedding, which brought over 100 people to this resort for a weeks time. This equates to $100k+ of business. You'd think that they'd appreciate and take care of us. I couldn't have been more wrong. Non-Wedding Points - check in was atrocious, I had to come 2 days after my husband (who I made sure his name was on the reservation and contacted the resort monthly prior to let them know), this resulted in 2+ hours of confusion where we husband had to show our MARRIAGE CERTIFICATE to prove that we were married. - the lock box was closed are reset WITHOUT our knowledge, we called the front desk and they said they'd have someone there in 20 min...we called in at 30 min intervals and they said just another 20 min. After almost 2 hours they showed up. It's that we were there on a family event and time is critical. For spending upwards of $400+ a day at this place, they've costed me time that I'll never get back. - you have to wait 10+ mins for a drink, and the workers will never come to you. - I did not feel safe at this resort, I had workers following me and whispering inappropriate things - I understand Spanish and have never been more anxious/uncomfortable at a resort. I honestly was scared to even drink the alcohol. - I get that we are in Mexico ....but I saw the biggest cockroaches. I'm talking about 3 inches big!!!!! - so many pointless rules, you can't put tables together, you can't walk in certain places. It felt like we were being policed every where we go. Wedding Points - the wedding coordinator, ATROCIOUS. I have NO WORDS. Fernanda is a LIAR, MANIPULATOR and has no respect for anyone. When you book a wedding at this resort you have to use their Wedding Coordinator. - She disappeared for almost 2 HOURS from the time of the ceremony to the reception. The guests had no clue where to go and were wandering the entire location to find the reception. - I had the workers page her in, and they said she's on her way, 2 hours later she showed up. - when asked where she could've possibly been, she said she had ANOTHER WEDDING TO ATTEND TO!!!!!!!! Are you kidding me??? That is NOT ACCEPTABLE. I lost it and said that you are paid money to do your job, so do it...her response, "What money?! I'm not paid any money!" she's the worst and an absolute liar she was given thousands of dollars. - the wedding set up was done by the GROOM AND FATHER IN LAW. Literally the flower table arrangements, the place cards and the table numbers. - the wedding coordinator was supposed to meet us a day or two before in the lobby, we were there exactly on time and emailed her where she was, she replied that she was also in the lobby. 20 min later she comes strolling down the stairs. - we had some relatives who flew from Canada stay at an airbnb, we provided the coordinator and the hotel front desk their names to make sure they were able to get to the ceremony --they completely missed the ceremony and the hotel staff did not let them go and no one even tried to help. - during the wedding party the bartenders and DJ were absolutely rude. They were taking shots and leaving the party!!!! They ruined the speeches, you can hear them talking loudly and laughing during the maid of honor speeches. So much so that the maid of honor stopped mid sentence and let them finish their thoughts since that was obviously more important. - the next day my other sister and I went to discuss this with the front desk, and we got another Fernanda (equally as horrible) - her response, "I can offer sparking wine and strawberries" - this is an all inclusive resort AND MY SISTER IS VISIBLY PREGNANT. This is ridiculous
Family of 14 traveling to Cabo!
Pros: staff / entertainment team was awesome. We played ping pong with them. Food Service has been great (shout out to Yesenia from the buffet). They accommodate to our family of 14. The cleaning staff works around clock to keep the floor shiny and not dusty. Love that!! The front desk reception was very helpful. They call us call a taxi for 14 people in less than 2 minutes ($3 usd pp). My aunt left her passport on the bus and the staff ALSO helped her retrieve it. *AND* my other aunt has a knee problem. The staff Victor helped us change rooms to get us closer to the elevator. + shout out to Ava the hotel manager for checking up on our family. Average: Food was overall average, maybe even above average. The BEST thing was that food was always available and we were never hungry! That’s the whole point of the resort, right? Cons: I’m sorry but the Japanese restaurant was hardly a Japanese restaurant. We ordered: beef teppanyaki, yakisoba The worst !!!), ramen with duck (also, the worst), and tempura. The long line outside is misleading. And I’m p sure I got food poisoning from this place… sorry!! I really did want to like the Japanese restaurant. I hope the team takes our feedback and watch some YouTube cooking videos.