LocationCabo San Lucas-Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fe hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9576 reviews
Sun, sand, surf, cappuccino on demand, delicious assortment of food beautifully presented and always served with a smile. FOUR different themed RIU parties, accessibility to three different locations within strolling distance, (choose your tribe), AND a VIEW that will forever be embedded in the recesses of our minds. #thankyouRIUPalace
The landscaping was good and the food was ok.. the drinks kept coming tho. But be prepared to spend more on tipping than expected. Need better smoking locations. Could not enjoy a cigar because the spots are small and compacted.. only four places to smoke. Only one area have chairs
Saved Us and Our Vacation from Riu Santa Fe
Our 9 day vacation began at Riu Santa Fe. It was the most horrendous experience I have ever had on a vacation. Management at Riu Santa Fe couldn't be bothered with us, and just pushed us into a different room with more issues. But thankfully Riu Corporate heard our complaints and transferred us on day 3 to Riu Palace Cabo San Lucas free of charge and upgraded us to a JR Suite free of charge. What an amazing vacation it became. Riu Palace is amazing from the second you walk on the property to the moment you drive off. We literally walked on the property, dragging three heavy suitcases and three carry on's up the hill to escape Santa Fe. We were greeted by security personnel who took us directly to the check in and let them know we were transferring from the hell hole down the hill. Check in was amazing, we were greeted with drinks and bell hops took our bags. Everyone was friendly, apologized for the nightmare we endured down the hill, and had a great sense of humor. I immediately could tell that this vacation was gonna turn around for the best. We stayed in room 3102 which was perfect. It was on the same level as the lobby and right around the corner from the lounge, where there was endless supplies of yummy foods, coffee, drinks, and an ATM. The room was amazing, clean, and beautiful with an amazing view of the pools and ocean. The pull out was so comfy and perfect for our 9 year old. The bathroom had great spacing, hooks for towels, and a big rainfall shower. The balcony had a swimsuit hangar to dry them and room for two people to sit comfortably. The room had beautiful mahogany finished furniture and was quiet. The food at the restaurants was amazing. We were eating dog food at Santa Fe covered in swarms of flies. It made Palace seem like a Michelin level restaurant. We never had to wait for a table and the buffet was perfect and clean. Pepe's had great food and did not need an exterminator or serve mystery meat like Santa Fe. The pools were beautiful and so was the beach. Unlike Santa Fe you won't see random drunks puking all over the sidewalks. Smoking stayed in the designated areas. Drinks were great and waiters wondered around always making sure your drink was filled. The coffee shop was great and always open. The photographers were fantastic and the prices of photos were not too expensive. The best part of this whole experience.... no fire alarms waking you up at 1 AM each night like Santa Fe. Oh and plumbing never stopped working. I 100% recommend Palace for families and say to all to avoid the roach motel down the hill. Turd rolls downhill and it is apparent that Santa Fe is downhill.
Beware Riu is changing
We stayed at RIU Palace Cabo from 11/10-11/16. We have been staying at various RIU resorts for over 6 years and have probably booked around 10 times. We are also Riu club members. This stay was the worst that we have encountered and has possibly ruined your reputation with us forever. Firstly, we travelled with our brother and sister-in-law so there were two couples and we both had alarming situations. Upon arrival all seemed fine, check-in went well and we were booked into rooms 2175 and 2176. In 2175 I noticed immediately that the safe showed low battery and didn’t work so I called down to maintenance and they said they’d come fix it. It wasn’t addressed until the following afternoon after going down to the desk and asking again the morning of 11/11. The toilet and AC in 2176 did not work so that was called in and also not looked into until 11/11. We didn’t spend a lot of time in our rooms but each time we came back there seemed to be something else wrong. Then on 11/12 we returned to our rooms after being out during the day and as I walked down our hallway my eyes actually started to burn. I thought it was just from being out all day but when we opened our doors, we were taken aback by a very strong overwhelming sewer stench in both our rooms. My wife immediately called down to the front desk, explained the situation and asked that maintenance be sent up to see what is causing this. She was told that housekeeping would be up. She told the person on the phone that we need both housekeeping AND maintenance. After 20 minutes no one had shown up so my brother called and asked what was going on. He was told that this is a known problem on our end of the building and maintenance is looking into it. He asked what that meant and they told him there is nothing else that they can do, there are no other rooms available and we would have to wait it out. It was well after 9pm at this time. We decided to go down to the front desk to speak to someone face to face. When we arrived at the front desk we began talking to Josue and he was looking at his computer when Enrique walked out of the back and looked at us and began laughing and rolling his eyes when we began talking about the smell and how bad it was. They told us that there were no other rooms available and nothing else could be done. We asked to speak with a manager. At first both Josue and Enrique were reluctant to even check with or seek out a manager. Then after a few minutes of back-and-forth conversation and then us demanding to speak with management, they went in back to get the manager. After 5-10 minutes Fernando, the night shift manager, came out to speak with us. We asked that Enrique please excuse himself from the conversation because he had offended us with his lack of concern and total lack of respect for us, in which he refused. It wasn’t until one of us asked Fernando to please remove Enrique from the conversation that Enrique had moved away. We appreciate the professionalism in which Fernando handled this but unfortunately poor behavior was on Enriques part. While speaking with Fernando and explaining over again that we had health concerns over this foul sewer odor, another guest walked up to the counter complaining about feeling ill due to a smell in her room and needed to have this sewer smell looked into. All of a sudden, the mood of the trio of workers behind the desk changed since now there were at least 3 rooms in the same area affected by this sewer smell and it is causing some of us to feel sick. Fernando did listen to our concerns and at first told us he’d give us rooms to go sleep in for the night. It didn’t seem to make sense that there were “rooms to sleep in” but not rooms to move to and we mentioned that. Also, we did not feel comfortable with leaving our belongings in a room that we weren’t staying in. After enduring this, what seemed to be hours, Fernando was able to get us different rooms. My wife and brother went to look at the rooms and told Fernando that both would be ok. We went to our rooms to pack up and were told that the bellman would be up to help us move. After packing and being ready to move no bellman ever showed up. Subsequently, we moved all our stuff on our own to rooms 3159 and 3161. In room 3159 the next morning I went to take a shower and the shower leaked profusely from the stem above the handles. I called down and was told that maintenance would be there to fix it that day. Needless to say, maintenance did not show up that day. I went to the desk the next morning and reminded them about the shower situation, same response; “Maintenance will be up today to fix it.” Lastly, we had decided to try to let all this all go and just enjoy our last couple days. The last 2 nights we actually went into San Jose and ate at our favorite restaurant Las Guacamayas. On the evening of the 15th, I called down and asked if it would be possible to check out of our room by noon the next day and spend some time in the pools. We had some left-over food that we would like to take with us to our Air BNB from Las Guacamayas. We were told that it would not be a problem. So, we woke up the morning of the 16th and I took my shower that still hadn’t been fixed and drove our family to the airport at 9am. My wife asked again at the desk whether we would be able to check out of our room and bring our food down to be put in a refrigerator in order to spend some time at the pools before we left. Again, she was told no problem. We went to the airport, came back and packed up our room. I called the bellman to get our bags and proceeded to check out with our swim suits on. When we got down to the desk the story completely changed and no one was sure they would be able to hold the food. Even the person we had just spoken to a couple hours prior suddenly said “No there was nowhere that we could leave our food for a couple hours while we went to the pool.” After 20 minutes trying to find somewhere to leave our food, we decided this was the final straw to our deplorable treatment at this RIU and we just left. After all our stays at RIU this just blew us away, especially considering we were staying at a Palace! I’m sure this is not the message RIU wants to be sending out. It seems that there are more and more reviews pointing to this careless attitude almost being the norm. I always thought that the reviews were wrong because we had never experienced treatment this bad but this stay definitely makes us feel differentl
royal treatment at Riu
My partner and I felt totally spoiled from breakfast to dinner dates with well trained and happy staff. The only thing missing was safe ocean access as the waves were powerfully strong. Will definitely return.