Thank you for choosing RIU Hotels & Resorts for your upcoming stay, we really appreciate your custom and your loyalty.
We would like to introduce you to our new feature designed to help you to navigate the new normal procedures with your health and safety as our primary priority.
Web Check in allows you to pre-register yourself starting 7 days and up to 48 hours before your arrival day.
By doing so, you will spend more time experiencing our hotels and resorts and less time in queues due to enhanced health and safety procedures and the new normal protocols.
We strongly recommend you to use this new service by following these easy steps!
Direct access to https://www.riu.com/checkin-online
Mandatory Pre-check in Online: https://youtu.be/E51G5ksTZcs
Contactless Menu: https://youtu.be/wS0_0DSX9Yw
Electronic Signature: https://youtu.be/CcIuxGTlzm4
Guests celebrating their honeymoon with us will receive the following amenities:
• Surprise welcome gift in their room.
• Small bottle of Rum
• King bed (subject to availability at time of check-in)
• Late check-out (subject to availability at time of departure)
• Complimentary upgrade to next available room category (subject to availability and upon request)
To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in. Marriage must be within 90 days of arrival.
Guests have daytime use of the following Riu properties: Riu Palace Punta Cana, and Riu Bambu. Guests may use facilities at these resorts, including the beach, pools, and bars. Guests may also enjoy lunch at these properties. Restrictions apply and transportation is not included. Consult hotel upon arrival for more information.
Important Information: Exchange privileges are subject to change.
The All Inclusive program includes the following amenities:
• Breakfast:
- Varied buffet, live cooking stations, fruit, juices and Cava
• Lunch:
- Buffet with live cooking stations and assorted desserts.
- Food Court with different food stalls.
- "Pepe's Food" Grill, taco station and pizza.
• Dinner (main restaurant):
- Buffets and live cooking stations.
- Special evenings (three times a week)
• Various restaurants for optional à la carte dining.
• Snacks 24 hours a day.
• For additional lunches and snacks, free choice from a selection of restaurants at Riu Palace Bavaro, Riu Palace Punta Cana and
Riu Bambu
• Beverages:
- International drinks with top brands 24 hours a day
- Daily signature drink
- Drinks service at pool
- Drinks at all bars within the Riu Resort (excluding Riu Palace Macao)
- Minibar and regularly restocked liquor dispenser
• Room service 24 hours a day
• In-room safe
• Sports and activities:
- Beach-volleyball court and multipurpose sports pitch
- Group fitness activities in the RiuFit area (daily)
- Gym
- At the Riu Resort: 3 tennis courts, steam bath
- Windsurfing, kayaking, snorkelling equipment, small catamaran (maximum 2 people) and body board
- Water park "Splash Water World" (at the Riu Resort), open 6 times a week
- 1 introductory scuba diving lesson in pool
• Entertainment:
- Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
- Daytime entertainment programme for adults (daily)
- "Riu Party", theme parties for adults, several times a week
- Riu evening programme, live music or shows (daily)
• Free entry to "Pacha" discotheque and drinks (open 6 nights a week)
• All accommodation, taxes and tips included
Important Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- 24 hours Sports Bar
- AgaveMexican a-la-carte restaurant with starters buffet. Dinner only.
- American CountryA-la-carte restaurant serving All-American favorites.Open for lunch, dinner and in-between snacks.
- CandyIce cream parlor
- CapuchinoPatisserie
- Daiquiri Lobby Bar
- Elite Club Lounge exclusively for Elite Club guest
- Elite Club poolside and swim-up barExclusively for Elite Club guests
- Elite Club RestaurantA-la-carte restaurant exclusively for Elite Club guests. Dinner only.
- Food Court
Variety of choices: Wok-Pokes, Taco Station, Fried Chicken, Pizza, "Pepe's Food" grill, Ice Cream Parlor, Creperie, bar "Bacano".
- Joe`s Bar Cocktail Bar
- Krystal
A-la-carte restaurant serving fusion cuisine. Dinner only.
- La BambolaItalian a-la-carte restaurant with starters buffet. Dinner only.
- La Fiesta Lounge Bar
- La Plaza Bar
- La Yola and Naiboa poolside bars with swim-up bar
- Melao poolside bar
- Pepe´s Food GrillSnacks. Lunch only.
- TainoMain Buffet restaurant with live cooking stations, serving international cuisine. Breakfast, lunch and Dinner.
- The BakeryPatisserie
- The SteakhouseA-la-carte restaurant. Dinner only.
- ZenA-la-carte restaurant serving Asian cuisine. Dinner only.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Lounges/bars
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tennis court
- Water sports†
† Fees may apply
- Children's poolOne children`s pool with pirate ship, slides and splash pad.
- Children's program, onsiteRiuLand Kids Club with open air playground and cinema
- Direct access to a beach
- Fitness center on-site
- GeneralSplash Water World acuatic park including children`s pool with slides.
- Riu FIT activities
- Multipurpose court
- Ping Pong
- Volleyball
Entertainment:
- Daytime entertainment programm for adults
- Live music, shows and RIU entertainment
- RIU Party - 4 weekly themed parties with Drinks Included
- "Pacha" Nightclub with drinks included (open 6 nights a week)
- Non-Motorized Water Sports
- PoolThere are 9 pools on-site. This property has swim-up bars.
- Spa †
- Steam bathSteam bath at the SPA
- Tennis court3 tennis courts in the resort
- Golf †There is a golf course located within a mile of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11149 reviews
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Feb 09, 2026Amazing stay! Second time at this resort
Check-in: Smooth and very fast, just the way I like it. Thank you very much Marcos. Breakfast Buffet: Thanks to Manuel, Laura, and Alvaro. Fast service for my cappuccinos. Very satisfied with the breakfast buffet selection. Lunch Buffet: Wonderful service and great attitude from Yomelin and Robert. Very satisfied with the lunch buffet selection. For dinner, I went a few times to the buffet, a few times to the steakhouse, and a few times to the Elite restaurant. Very satisfied with the welcome, the service, and the culinary experience. Lobby Bar: Frank and Daniella are the best , service is always well done and fast. Manager Eric does an amazing job ensuring guest satisfaction. Thank you Eric for the warm welcome and the conversations throughout my stay! Greetings as well to David (another manager), who also does a wonderful job. Finally, thank you to Marilyn my housekeeper. it's resort with a wonderful atmosphere and an incredible vibe See you next year guys! Rod Poulin
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Feb 08, 2026Palace, no and we’ve been to a few!!
Where do we start? We only go to Riu Palace Hotels because we like the quality & experience. Sadly not this time! I’ll do the positives first. Plenty of sunbeds, no rush to get them, even at 9 there were plenty left. Pools all different and again choose where you want to be. Bar staff at pool bar were friendly, some more than others! Main buffet restaurant was good size, you could eat inside or out depending on personal preferences. Towels are available early, you can get more than your 1 pp they seemed very happy to let you have more. Rooms were good standard, roomy and cleaned every day. Good choice of restaurants if you want to eat differently, but some get more busy than others. Gym is small for size of hotel but adequate , you can probably fair better during the day or early tea time. We’re not beach people but it seemed very popular. Staff at restaurants were pleasant and if you went to same buffet area they got to know your drink order, shout out to Francisca, lovely lady. Great coffee shop to have a nice hot drink after dinner. Books are hard to find if you want to replenish your reads, but they’re in reception, you need to ask to look in their cupboard, but there was a good mix, and I left some behind. The negatives, mosquitoes, no, not the hotels fault, but we were both bitten terribly here, so be warned! Noisy people, had no respect at 2am shouting up corridors on their way back from the party. Flies around the food, there was only fly prevention at the kebab area, no other measures put in place, they’re over the food, plates, everywhere. Now going to other palaces, we know they all have issues, but appear to use preventative measures. This actually put me off the food. I always delved for the middle of the salad or waited for fresh meat to be placed, and never took the top plate! The hotel is large, so therefore busy. If you prefer a sedate holiday, don’t come here. Not many English people are at this hotel at all. We didn’t really meet any other Brits, although we knew there were a few. It’s very much an American-Mexican domain. We won’t be coming back here, it didn’t feel like a Palace hotel, more an ordinary Riu. I emailed the hotel a few weeks before we arrived to enquire about Elite Club, didn’t even get a response! When we arrived we enquired too, told no room, fair enough, can’t seem to book this with TUI! Our weather wasn’t brilliant either, not the hotel’s fault, but didn’t help what was already a disappointing stay.
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Feb 06, 2026
Best Solo Vacation Spot
It was a great time! They are quick to respond to any requests, but make sure you lock up any and ALL valuable items. Unfortunately my Beats headphones were taken (but I accidentally broke them on the plane to DR so it was a total loss anyways LOL). The food was good, the steakhouse restaurant?? Amazing. Buffet was good and the food court was alright. It is a huge resort so take some time to explore and map out what you want to do everyday. Overall, I would come back in a heartbeat!
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Feb 05, 2026
Absolutely loved it!
The hotel, the place, the room, the food - OMG! Our third time here and we are definitely coming back!
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Feb 05, 2026Great atmosphere, okay food
This resort is beautiful & very family friendly. The rooms were clean, well maintained & spacious. We had a king room with a connecting 2 double beds room. The food at the restaurants & buffet was good not great but the food court was amazing! We had a great trip & would recommend this resort to others!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies: Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50