Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.

Location

Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property Information

Total rooms: 300

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4695 reviews
  • 1.0 star tripadvisor rating
    If you want a 5 star hotel, DON'T BOOK THIS.

    This has an official rating of 5 stars on the TUI website, but deserves 3 at most. There are other hotels nearby with the same rating that are miles better than this one. Absolutely dire. Laughably bad for 5 stars. Rock hard bed, cheap lumpy pillows, poor food (which also kept running out in the main restaurant even though we were there every day within 30 minutes of the restaurant opening). Our plates were not cleared from the table. Soya milk, which we knew they had, could take half an hour to appear when we asked for it. There's nowhere to sit quietly and read a book when it's raining (which it does a lot in the rainy season). You're only allowed one beach towel a day, even if your towel is soaking wet/dirty, they won't give you another one. I could go on and on. The management of this hotel clearly have no idea what 5 stars require, and I can only think that they must have bribed the official ratings officer. One word sums up this place - execrable.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Great holiday

    Just got back from two weeks at the lupita. The staff at the hotel are brilliant, always happy to help and serve you .Don’t require a tip to be helpful. Food was really good lots of choice for all diets. We both have put on weight … Rooms cleaned daily to a high standard fridge filled on request. Free bus to playa del carmen and the private beach which has a food bar and swimming pool. The quiet pool is really lovely some days we shared it with just another couple. Drinks trolley was a nice touch. The only a la carte restaurant you have to book is the steak house on the beach. Italian and Mexican on-site small and intimate. Loved all the animals some we haven’t seen before in Mexico. The entertainment crew were tireless.. always smiling. We didn’t see a lot of the evening entertainment but what we did see was very professional. What can I say … go and enjoy this small and friendly hotel .

    Jun 14, 2024
  • 4.0 star tripadvisor rating
    Great holiday at Rui Lupita

    We have just returned from an 11 night stay at the Rui Lupita, and had the best time. Every member of staff are so friendly, welcoming, and given the amount of guests at the hotel, it's a privilege to be recognised and treated as a regular guest albeit this was our first visit to this hotel. This Rui is smaller than some, and if you aren't looking for 24 hour partying then this is the place for you. Dont get me wrong, there is plenty of activities during the day led by the brilliant entertainment team, and in the evening there is always a show of sort put on. Queen Tribute and MJ Tribute were brilliant. There are party nights held each Friday at the Rui Tequila which Lupita host their guests at, which we didn't attend, but heard great things. The pool/main bar is open 24 hours for those that want it, and with All Inclusive, your tipple is always to hand. All of the staff are brilliant, really friendly and helpful. We'd like to call out Yazmine (Dinner) & Ricado (Breakfast) from the main buffet restaurant. We mainly ate at the buffet restaurant. We did try the Mexican one evening, but the service and food didn't match the main restaurant team (in our opinion). Lupita has a private beach which can be reached by the hotel shuttle (15 min journey, one way, within the Player Car complex). A smaller buffet offering is available at the pool plus a bar as like at the hotel. The beach is lovely, but there is a lot of seaweed washed up onto the sea bed. Beautiful golden sand though and lots of sunbeds with umbrellas. Definitely worth a visit. If we ever come back to Mexico, we absolutely would come back to the Lupita. In the meantime we will recommend to all our friends and family. Finally, from our experience and 11 night stay, the guest age group was a real mix. 20 somethings, single travellers, families and couples. It really does have something for everyone. Thank you Rui Lupita team, we had a great time.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    First time in Mexico

    It was our first time in Mexico and Riu Lupita. I've learned over the years to read between the lines of the reviews as some people just like moaning and go looking for things to take photos of! Well, our experience was fabulous. The room was spotless, as was the hotel, bar, and restaurant areas. The food was lovely, plenty of choice if you don't fill your plate with everything! We had something different every day for lunch and dinner. The staff are very friendly and work so hard, the entertainment team are just brilliant don't know how they do it in the heat! Delfino behind the bar remembers your drink on the second day! Wish I could remember all the names. But a big thank you to everyone for making our experience a fabulous one, can't wait to come back! Thank you all Jill & Anthony

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    First time in Mexico

    Fantastic time had by me and husband. The staff are wonderful, the entertainment team well I don't know where they get the energy in that heat! They work tirelessly and so lovely, warm, and friendly. The bar staff are so quick on serving and how they remember your drinks within a day or two is amazing so a big shout out to Delfino! Staff in restaurant work so hard but always a friendly hello and a smile! Manager always on walks around the complex with a good morning to everyone. Now how people can complain about the food being repetitive is beyond me, we had a different lunch and dinner every day! If your one of those people who walk round having a bit of everything on their plate and then leaving half of it, well it would be repetitive as your trying to fill plate with everything all at once! The place is spotlessly clean as was our room. All this about bed not being changed or towels not being changed is utterly rubbish! We were intending on going back again in November, but I've been told I must have a full knee replacement, but once I'm up and about again I will be definitely going back! Thank you to everyone at Lupita for making our first time in Mexico and to your hotel a very memorable and happy experience. See you again soon

    Jun 05, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319