Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.


Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property Information

Total rooms: 300


Resort Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4414 reviews
  • 5.0 star tripadvisor rating
    Amazing holiday

    We visited Mexico in August 2023. We don’t usually write reviews but felt we needed to share a glowing review of our unforgettable two-week stay at Riu Lupita hotel in Mexico. From the moment we arrived, the warm welcome and refreshing welcome drink set the tone for an amazing holiday. The staff's friendliness and attentiveness made us feel right at home. The hotel's cleanliness was exceptional, and the daily room cleaning service ensured a comfortable and pleasant stay. The main restaurant and the beach steak restaurant both exceeded our expectations with their excellent food offerings. You need to book the steak restaurant in the morning of evening you wish to visit in order to secure your table and seat on the shuttle bus. One of the highlights was the fantastic entertainment team that kept us engaged throughout the day with a diverse range of activities such as beach volleyball, beach yoga, bocce, and darts. This added a fun and energetic element to our holiday. The hotel's beautiful surroundings and welcoming atmosphere created the perfect backdrop for relaxation and enjoyment. While the stunning beach was a short 10-minute shuttle bus ride away, the shuttle service, running every half hour, was incredibly reliable. It's important to note that if you're looking for a hotel with a beach right at your doorstep, Riu Lupita might not be the best choice. However, the convenient shuttle service made access to the beach hassle-free. The only minor suggestion we have is related to the main bar at the pool area. It would be great if they provided access to soft drinks and water without needing to queue at the bar. Our family had a truly wonderful experience at Riu Lupita hotel. We highly recommend it to anyone seeking a memorable holiday in Mexico.

    Aug 25, 2023
  • 5.0 star tripadvisor rating
    Great weather, great beach and great food!

    Great deal offered and happy with the service. Everything went smoothly, starting from the pickup at the airport. Not a single problem. The staff was very helpful, very nice people. Great weather, great beach and great food! Definitely would book again.

    Aug 17, 2023
  • 1.0 star tripadvisor rating
    The worst customer service seen in a supposed 5 stars hotel videos available on request

    The worst customer service ever! You can have fun till 5pm after this it’s not allowed to play on the swimming pool while it’s still open till 7.30 There were 40 people wanting to play water volley Nobody cared After discussing with the manager she didn’t allow it and she said she doesn’t care about the negative reviews It’s just the level of a 2 stars hotel

    Aug 03, 2023
  • 5.0 star tripadvisor rating
    Get the staff to learn English.

    The staff are hard workers but there English is very bad seriously they need to learn more English to understand tourists from English speaking countries its not all about South Americans coming here I'm a bit disappointed to be honest, I would recommend it here but be aware that u will be approached by some staff who don't know a word of English and for me it's frightening as I am here alone for a month. Great location and a good price food choice more suited to South Americans then Europeans to be honest steakhouse is very good. This is my 3rd time here please word of advice get ur staff to learn English language it would benefit ur hotel in the long run

    Aug 03, 2023
  • 5.0 star tripadvisor rating
    Great short trip

    Great place to stay! Clean, helpful staff and management and the food was wonderful! Left my iPad in the room when I left and the staff was so helpful that I was able to send a friend to retrieve my iPad! Thank you so much to the whole resort! Great place!

    Jul 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319