LocationPlaya del Carmen, Mexico
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
Customer Ratings & Reviews
TripAdvisor Traveler Rating4414 reviews
We visited Mexico in August 2023. We don’t usually write reviews but felt we needed to share a glowing review of our unforgettable two-week stay at Riu Lupita hotel in Mexico. From the moment we arrived, the warm welcome and refreshing welcome drink set the tone for an amazing holiday. The staff's friendliness and attentiveness made us feel right at home. The hotel's cleanliness was exceptional, and the daily room cleaning service ensured a comfortable and pleasant stay. The main restaurant and the beach steak restaurant both exceeded our expectations with their excellent food offerings. You need to book the steak restaurant in the morning of evening you wish to visit in order to secure your table and seat on the shuttle bus. One of the highlights was the fantastic entertainment team that kept us engaged throughout the day with a diverse range of activities such as beach volleyball, beach yoga, bocce, and darts. This added a fun and energetic element to our holiday. The hotel's beautiful surroundings and welcoming atmosphere created the perfect backdrop for relaxation and enjoyment. While the stunning beach was a short 10-minute shuttle bus ride away, the shuttle service, running every half hour, was incredibly reliable. It's important to note that if you're looking for a hotel with a beach right at your doorstep, Riu Lupita might not be the best choice. However, the convenient shuttle service made access to the beach hassle-free. The only minor suggestion we have is related to the main bar at the pool area. It would be great if they provided access to soft drinks and water without needing to queue at the bar. Our family had a truly wonderful experience at Riu Lupita hotel. We highly recommend it to anyone seeking a memorable holiday in Mexico.
Great weather, great beach and great food!
Great deal offered and happy with the service. Everything went smoothly, starting from the pickup at the airport. Not a single problem. The staff was very helpful, very nice people. Great weather, great beach and great food! Definitely would book again.
The worst customer service seen in a supposed 5 stars hotel videos available on request
The worst customer service ever! You can have fun till 5pm after this it’s not allowed to play on the swimming pool while it’s still open till 7.30 There were 40 people wanting to play water volley Nobody cared After discussing with the manager she didn’t allow it and she said she doesn’t care about the negative reviews It’s just the level of a 2 stars hotel
Get the staff to learn English.
The staff are hard workers but there English is very bad seriously they need to learn more English to understand tourists from English speaking countries its not all about South Americans coming here I'm a bit disappointed to be honest, I would recommend it here but be aware that u will be approached by some staff who don't know a word of English and for me it's frightening as I am here alone for a month. Great location and a good price food choice more suited to South Americans then Europeans to be honest steakhouse is very good. This is my 3rd time here please word of advice get ur staff to learn English language it would benefit ur hotel in the long run
Great short trip
Great place to stay! Clean, helpful staff and management and the food was wonderful! Left my iPad in the room when I left and the staff was so helpful that I was able to send a friend to retrieve my iPad! Thank you so much to the whole resort! Great place!