The new Hotel Riu Dunamar gives right onto the heavenly Costa Mujeres beach, on the continental side of Isla Mujeres, in Quintana Roo, some 30 kilometres from the Cancún hotels area. This 24h All Inclusive hotel in Cancún - Costa Mujeres has free Wi-Fi throughout the entire hotel, a wide gastronomic offer, and the best services for you to enjoy an unforgettable holiday with RIU Hotels & Resorts.
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policy -
Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3418 reviews
Not great, not terrible, very average
Overall I'd give this resort a 3 out of 5. Let's start with the cons - 1. All the rooms have some kind of detector (maybe fire alarm?) that literally blinks a bright white light semi regularly 24 hours a day 7 days a week. It goes all night and is very distracting. 2. Secondly to my first point the in bathroom the wall moubtrd hair dryer has a green light on that is on at all times and it's pretty big and bright, there's a frosted glass pane between the washroom and the rest of the room so it is visible all night as well. If you were to turn on the washroom light to go to the washroom in the middle of the night the whole room will light up like the sun. 3. The food - I don't know where to start. My first meal there was at the "Italian" restaurant. All of our dishes came out lukewarm *at best*. I ordered the seafood linguine - neither of the noddles (and there were 2 different kinds of noodles) were linguine. Also they were overcooked and mushy. The Kulinarium was by far the best sit down restaurant, with the LA brasa second and bamboo third and the Italian one last. 4. Buffet was ok - no made to order eggs in the morning or made to order omelettes, limited selection but otherwise food came out fresh and replenished regularly. 5. The daily shows are fine but extremely loud, and they run really late into the night. If I didn't have a noise machine it would be quite annoying trying to sleep with how loud it is. 6. The bed is terrible, really firm but also like the springs are broken in a bunch of places. For a highly rated resort having beds akin to a cheap motel is pretty disappointing. Not to mention the pillows are small and cheap - again not the sort of stuff you expect at highly rated resort. 7. Shampoo and shower gel are all from one single container in the shower, no conditioner available. Small bar soaps are available for hand washing. Now the good stuff - 1. The grounds are amazing and meticulously well kept. 2. The resort as a whole is super clean, and you can see they do an excellent job cleaning between meals and the equipment is in great condition. 3. The beach is amazing, loads of chairs and the sand is so soft and beautiful. I'm usually not a big beach person but the water was warm, the beach was super clean. 4. The service was fantastic - everyone who worked there was super nice and they did an amazing job.
Overall resort is great. Some issue with mosquitoes in that area. Food is great with lot of options. I wish there was some indoor activity for Kids aged 6 years to 12 years old. Only pools in sun is not something we can live whole day with kids
Best hotel ever!
This hotel is the best hotel I’ve ever stayed at! Me and my boyfriend stayed for 2 weeks and travelled from the UK. It was honestly a faultless and amazing holiday. We had a complimentary upgrade to a sea view room, and the view was amazing every day we were here! The staff are absolutely amazing, they can’t do enough for you! Elizabeth at the ‘Isla Mujeres’ buffet restaurant, and also Willy and Angel at the ‘Mezcal’ swim up bar, they’re absolutely fabulous and made you feel so welcome and always had a smile on their faces! There are 4 a Lá carte restaurants; Bamboo which is an Asian restaurant, Pompeya which is an Italian restaurant, Las Brasas which is a Grill & Steakhouse restaurant, and Kulinarium which is a local cuisine restaurant. By far, our favourite (and everyone else’s) was Bamboo. It was absolutely stunning! Only thing to add is that the 4 a Lá carte restaurants are first come first served system instead of a booking system so if you want a table without waiting you need to be there 6pm on the dot, maybe even 10 minutes earlier as there is always queues outside. There are 4 pools, 2 swim up bars and 2 children’s pools. There is also a water park, and a children’s water play. The pool closest to the water park is a more quiet pool, and the pool in the middle of the 2 swim up bars is the pool where the music and entertainment goes on. Cleaners come every day, and do an amazing job! They also cater to anniversaries, special occasions, etc. We celebrated a special occasion whilst being here and they made it super special! The beach is absolutely stunning, there is also a spa on the beach that does facials, massages, etc. and there is also jet ski’s and kayaks. The hotel itself is very out of the way, you’re roughly 40 minutes away from Cancun. The island ‘Costa Mujeres’ was founded about 5 years ago, so all hotels on the island are very modern and new. Rooms are kept spotless! Beds are super comfy, you also get a minibar with opticals of Vodka, Tequila, Gin, and Whisky which you can use throughout your stay at no extra charge. You also have a fridge in your room which is filled every 2 days with beer cans, lemonade, Pepsi, Diet Pepsi, and water which again, can be used for no extra charge through your stay. Overall I would recommend this hotel to absolutely anyone! It was the absolute best stay we’ve had!
We had excellent vacation at Riu Dumar. As we checked in we were assisted by Ms Isabel who was excellent with her customer service, patience gave us the familiarization of the resort. She got us an excellent start after a long trip getting to the resort. Mr Ramon who is in Front desk area provided us with guidance, assistance and made sure we were satisfied customers. The resort is excellent for Children with water park and is beach front. The rooms are well maintained by house keeping staff. The food in speciality dinning and buffet restaurant is excellent. The management team is commendable for their diligence to safety, cleanliness and continuous staff training This one of the top resorts and hope to return soon.
Great resort that is truly made for fun and relaxation!
Riu Dunamar was excellent. This was my first time in Mexico and my first time at the chain, but it won't be the last! When I go inclusive, I will look for the Riu resort franchise. the facilities are updated and very spacious. With 5 pools and a sprawling beach, I never felt like I was fighting for a spot. I also enjoyed that the recreation and eateries were all within a few yards of each other and didn't have to make a trek from one end of the resort to another to go to my room, change, eat, and whatnot. Customer service is great and they are very diligent about safety and comfort. Every excursion made sure to do a headcount and was very easy to book. also, appreciated the security gates and that these resorts are away from the college student party part of Cancun. Great place for families but also couples or adult trips! Oh, and the Riu Fun crew is GREAT.