Just a short drive to the shopping, discos and restaurants of Cancun’s popular Hotel Zone, the Riu Caribe provides an exciting retreat for families and active travelers. A great value, guests to the Riu Caribe are treated to splendid, tropically-decorated guestrooms, modern fitness facilities, a popular kid’s club, 24-hours of upscale dining options and a selection of bars and lounges. With impressive Mayan-inspired architecture and a great location overlooking the crystal clear waters of the Mexican Caribbean, the Riu Caribe provides the perfect setting for family getaways and action packed vacations.


Location

Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property Information

Year Built: 1997
Last Renovation: 2003
Accessible rooms: 4
Floors: 9
Total rooms: 506

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory I would like to inform that from 10th Arp 2023 to 5th Aug 2023 the hotel will be doing some renovations for the product improvement. In order to avoid any inconvenience to our guest we are sharing this news.
Advisory Student groups/spring breakers (either groups or individuals) disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. It is important to clarify the minimum age of 21 years old for this kind of group.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fé hotel.  

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.   

3. If a Student / Spring Breaker Group is accepted: 

a. The number of rooms will be deducted from the contracted allotments 

b. Minimum Age requirement: 21 years of age or older. 

c. The Hotel may request proof of age in the form of passport or official ID 

d. Each room must submit a signed liability agreement upon check-in.  

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.  

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. a. Parties in rooms are not permitted 

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 9689 reviews
  • 4.0 star tripadvisor rating
    Special birthday

    Happy with hotel and service , only downfall was noisy neighbours parties till early hours , only one restaurant open apart from buffet but overall place and staff were superb would recommend to friends

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Excellent stay and will return

    Nicolas and his team do an excellent job at the Caribe. Although hotel is a little dated (due for refurbishment in April) it is immaculate and spotlessly clean. Food of a good standard and plenty of choice. Great location and beach best in Cancun. As an ex international hotel manager was so impressed, the staff are the jewel in the Caribe's crown, pleasant, efficient and helpful. Loved this place so much we are returning later this year.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Best family vacations ever

    Best size hotel for my family. Big enough to have a lot of comfortable areas to rest, to eat and to fun, and small enough to have every facility very close to every room and among them. The entretaining staf is superb, they are kind and smiling always with great attitude. Special thanks to the cleaning and reception personnel, they made our days great with briefs details that shift our vacations big time.

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Very good service, lovely people, beautiful location

    I was very happy with everything. Lovely people from cleaner to waitresses. The best entertainment. Beautiful location and view. I m gladd to come again one day. Me and my spent very nice time there enjoying our holiday.

    Jan 26, 2023
  • 4.0 star tripadvisor rating
    Beach All Day

    There are a lot of bad reviews on here about Riu Caribe but the biggest thing is their staff is fantastic. Housekeeping is lovely and always friendly to pass in the hallway. We stayed on the 4th floor with our 9 month old and every day our room was kept tidy with a cute animal made of towels on the bed. Some days even fresh flower petals on the bed. Mini bar is restocked every other day but if you download the app you can request anything you need through that. The app is needing updated info such as clear times for services, etc. but still useful. There is no 24h service as advertised on Google and other review sites of this hotel. Unfortunately the bed is not that comfy, ours was a large king mattress. Both pools are clean but cold... wasn't the best for us to be honest. But again, staff serving us at the pool were amazing (Olga and Carlos, who pushes the drinks cart around all afternoon, Thank you for chilling our tequila shots!) Every day at 11:55AM they played 'Hey Baby' by DJ Ötzi at the main pool and did aqua aerobics. The entertainment staff would invite you to the daily events such as the foam party which took place on Friday at the smaller pool. They had a pizza bar open a couple days at that pool and it was OK. Food is not bad but it's their weak spot. I think they need to offer less at their main buffet (Albatross) and have 3 or 4 people making eggs on demand in the morning. Everybody wants eggs for breakfast and we would often show up and have to wait a while because the trays would be empty. The toaster was also not functioning for majority of our 7 day stay. Coming from Alberta, Canada we weren't interested in the steakhouse a la carte. The Shangri-La restaurant is a small buffet with Asian and Indian cuisine, but not a la carte. We heard that the Mexican restaurant (Maria Margarita) is a real a la carte but it was only open one night of the week so we didn't get to go there. All restaurants are first come first served. When you use the elevator the up and down arrows on the outside do not light up so I think those need maintenance as well. We loved the beach and it is by far the highlight of this resort. The drinks are strong and if you like beer we suggest drinking the cans from your minibar instead of the draft. They probably designed the hotel in the late nineties and last renovations were over 15 years ago. When you take that into consideration it is still getting a lot of traffic and seems to be retaining staff. Thank you to Alex at dinner, Antonio at breakfast in the main Albatross buffet, and Jose and Aury as well for the wonderful hospitality during our holiday. It's not 5 stars but it deserves more than 3 for sure, and again, entirely because of the hardest working staff.

    Jan 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319