Resort Details
- AlbatrosBuffet and A la carte style dining, serving breakfast, lunch and dinner.
- Asian restaurant
Buffet
- Mexican restaurant
a la carte, buffet starters, dessert
- Steakhouse
a la carte
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteMini Club children's playground
different activities such as drawing, watching movies, making theater plays, games, etc. - Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †Jet skiParasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 2 pools on-site.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site.
- Dancing †Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentEntertainment program for children ages 4 to 12 , 7 days a week.
Nightly entertainment including live music and Riu theme shows.
Daily adult activities 7 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1056 reviews
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Apr 04, 20263 week stay
thankyou for the ideal room location that I requested close to the elevator and ice machine. As I am handicapped, it worked out well. A/C, safe, shower all worked well. Mini fridge was the coldest I have ever had. muliple outlets, comfortable bed. mini bar refills were sporatic.Cindy, the room maid was nice. Israel, Antonio,and Jesus, were excellent waiters. Restaurant manager Diego resolved a Taco problem with Caesar. Thankyou. Hotel managers Gisseca Guama and Karla were very kind and helpful. Front desk Lupita was helpful. Pool waitress Irene and Pool bar cart David are great. Activity person Diego Jimenez does a good job. Thankyou to the lifeguards, especilly Carlos figero. Thankyou to the security at the RIU parties. Lots of pool cots available till 10 A.M. No lineups for restaurants or elevators. Buffet very noisy, I wore ear plugs. If you are physically handicapped, get a lower level room. The power went out on the Friday from 8 a.m. to 3 p.m. Elevators not working. I could not get back to my room 323 after breakfast. I was waiting at the elevator and an employee told me to take the stairs. I have a walker! Allan Gdanski
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Mar 28, 2026Holiday with friends
My friends and I stayed at this all-inclusive resort for one week. The lobby area was beautiful and check in was quick and easy. The refreshing drink was very welcome. We stayed in an ocean view junior suite with balcony, which was a great size for two people. Plenty of storage space and the beds were comfortable. Great power shower too. Minor issue when the air-conditioning wasn't working properly. We reported it twice and eventually were moved to a new room. We were very impressed by the buffet restaurant and ate here for almost all of our meals every day. Great choice of food, we were never disappointed with the buffet food. Pool areas were spotless clean, plenty of loungers and good selection of drinks both in the Sports bar and at the pool bars. Beach was great too with white sands and minimal seaweed/sargassum. We went to the RIU party night only once (the white party) it was good fun and the entertainment was great. You can also get food at the party too. There are Coco-Bongo reps at the resort and we booked a package with Carlos. He looked after us like we were family and we had a really enjoyable night at Coco Bongos. Entertainment was fabulous. We also booked a trip to Isla Mujeres with the resort rep which was well worth the price. The staff at RIU Caribe were all lovely and very helpful. Nothing was a bother to them. Tips are always very appreciated by the hardworking, professional staff. Special mention to a few that stood out: Israel at the pool drinks cart (such a friendly man and remembered our names for the whole week, he made great cocktails too) Alberto and Reubin in the Sports bar, Antonio and Alex at Breakfast buffet, Barbara at the Spa and loads of other staff, but I can't remember all their names. I have stayed at Dreams resorts in Cancun twice before, and had equally as good an experience in RIU Caribe. I would recommend this resort to others.
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Mar 26, 2026disappointed and unexpected
Do not go if you are physically challenged (handicapped) They will not accomodate you around the pools where it is very slippery . Edgar, who monitors the pool lounges , and Ulises at the front desk, were rude, impolite,and would not listen to reason. They are both in serious need of training when dealing with handicapped. I have obtained my RIU Class Gold card so I did expect more kindness.
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Mar 18, 2026
Staff very unhelpful
My husband and I are in Cancun at the moment staying at Secrets The Vine .. We were married in Rui Caribe in 2003 and wanted to just have a trip down memory lane and see what the hotel was like now . Wasn’t allowed entry even after I tried very kindly to explain our reason for being there.He let me use the toilet but followed me like I was gony raid the place!!! We are in our 60’s so we hardly looked like we wanted to try and get free drink & food . The guy at the door was unhelpful and a tad rude very disappointed and the hotel looks nothing like it did lost all its charm Glad we didn’t book to stay , but if your looking for a lovely friendly holiday The Vine Secrets is the place to be
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Mar 16, 2026
Bad service and food poisioning
I got food poisoning eating the shrimp at the buffet, they tasted "off". To add insult to injury, at 7am next morning I had a member of staff knock on my door and tell me I'm to leave my room and I'm essentially getting kicked out of it. I go to the front desk and and they tell me they had noise complaints. I told them I was puking and flushing the toilet all night because of the food poisoning from their buffet. Zero empathy. Avoid this resort at all costs. They told me to go to the doctor. Classless...
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50