LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fé hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9689 reviews
Happy with hotel and service , only downfall was noisy neighbours parties till early hours , only one restaurant open apart from buffet but overall place and staff were superb would recommend to friends
Excellent stay and will return
Nicolas and his team do an excellent job at the Caribe. Although hotel is a little dated (due for refurbishment in April) it is immaculate and spotlessly clean. Food of a good standard and plenty of choice. Great location and beach best in Cancun. As an ex international hotel manager was so impressed, the staff are the jewel in the Caribe's crown, pleasant, efficient and helpful. Loved this place so much we are returning later this year.
Best family vacations ever
Best size hotel for my family. Big enough to have a lot of comfortable areas to rest, to eat and to fun, and small enough to have every facility very close to every room and among them. The entretaining staf is superb, they are kind and smiling always with great attitude. Special thanks to the cleaning and reception personnel, they made our days great with briefs details that shift our vacations big time.
Very good service, lovely people, beautiful location
I was very happy with everything. Lovely people from cleaner to waitresses. The best entertainment. Beautiful location and view. I m gladd to come again one day. Me and my spent very nice time there enjoying our holiday.
Beach All Day
There are a lot of bad reviews on here about Riu Caribe but the biggest thing is their staff is fantastic. Housekeeping is lovely and always friendly to pass in the hallway. We stayed on the 4th floor with our 9 month old and every day our room was kept tidy with a cute animal made of towels on the bed. Some days even fresh flower petals on the bed. Mini bar is restocked every other day but if you download the app you can request anything you need through that. The app is needing updated info such as clear times for services, etc. but still useful. There is no 24h service as advertised on Google and other review sites of this hotel. Unfortunately the bed is not that comfy, ours was a large king mattress. Both pools are clean but cold... wasn't the best for us to be honest. But again, staff serving us at the pool were amazing (Olga and Carlos, who pushes the drinks cart around all afternoon, Thank you for chilling our tequila shots!) Every day at 11:55AM they played 'Hey Baby' by DJ Ötzi at the main pool and did aqua aerobics. The entertainment staff would invite you to the daily events such as the foam party which took place on Friday at the smaller pool. They had a pizza bar open a couple days at that pool and it was OK. Food is not bad but it's their weak spot. I think they need to offer less at their main buffet (Albatross) and have 3 or 4 people making eggs on demand in the morning. Everybody wants eggs for breakfast and we would often show up and have to wait a while because the trays would be empty. The toaster was also not functioning for majority of our 7 day stay. Coming from Alberta, Canada we weren't interested in the steakhouse a la carte. The Shangri-La restaurant is a small buffet with Asian and Indian cuisine, but not a la carte. We heard that the Mexican restaurant (Maria Margarita) is a real a la carte but it was only open one night of the week so we didn't get to go there. All restaurants are first come first served. When you use the elevator the up and down arrows on the outside do not light up so I think those need maintenance as well. We loved the beach and it is by far the highlight of this resort. The drinks are strong and if you like beer we suggest drinking the cans from your minibar instead of the draft. They probably designed the hotel in the late nineties and last renovations were over 15 years ago. When you take that into consideration it is still getting a lot of traffic and seems to be retaining staff. Thank you to Alex at dinner, Antonio at breakfast in the main Albatross buffet, and Jose and Aury as well for the wonderful hospitality during our holiday. It's not 5 stars but it deserves more than 3 for sure, and again, entirely because of the hardest working staff.