The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Apr 14, 2026
Great Stay
Ange at the sports bar is incredible. All the staff are amazing, and make this large property flow. You are very fortunate to have such amazing people working at this resort. Facilities are good and the beach is well manicured.
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Apr 14, 2026
Great experiences
We have had a great time at your hotel and we love Raul and Laura Avila. They are friendly, nice, work hard, perform and conduct great and so many activities..We are looking forward to coming back to your hotel. Thank you for your service.
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Apr 14, 2026
It was okay...
I visited Riu Cancun in April 2026 for a friend’s bachelorette party. Upon arrival, we were welcomed with a glass of champagne, which was a nice touch. The check-in process was smooth overall—one of our rooms was ready right away, but we had to wait about three hours for the second room. The rooms themselves were clean, but very dated. Some of the furniture was visibly worn, with rips and stains that took away from the overall experience. Housekeeping was inconsistent throughout our stay—on multiple occasions they took our towels without replacing them and rarely restocked bottled water, which meant we often had to call down to the front desk. The buffet food was pretty good, although there wasn’t much day-to-day variety. We tried most of the à la carte restaurants, and they were all enjoyable, with the Japanese restaurant being a standout favorite for our group. While we rarely had to wait to be seated, the service at these restaurants was noticeably slow. One surprising downside was the lack of good coffee—it was honestly difficult to find a decent, drinkable cup anywhere on the resort. We were also shocked that we couldn’t find proper tacos or guacamole during our stay, which felt like a miss given the location. The 24-hour sports bar was a bit of a letdown. The “snack bar” consisted of pre-made hot dogs, hamburgers, and wraps sitting in a cooler that you had to microwave yourself—which honestly is pretty disgusting. Drinks were average at best and lacked consistency, and there were no options for premium liquor. I was also disappointed that there was no poolside drink service. Overall, the resort was clean but clearly outdated and in need of some upgrades. It definitely caters to a party crowd, which is why we chose it—and to its credit, the themed parties were an absolute blast and a highlight of the trip. Would I go back? No. Would I recommend it? Only if you’re going strictly for the party atmosphere.
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Apr 12, 2026
It was okay
The trip was average. Bed was not great, toilet room stunk, shower temps were all over the place. The room set up was great and plenty of room to sit and relax. Pools were amazing, service was top notch all around never had any bad service. Food was mid at best at all restaurants and buffet. Overall was an average trip.
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Apr 12, 2026
Fantastic
What a great hotel, probably the cleanest I have stayed in to date, keep up the good work! 5* to all of the staff at the RIU Cancun!
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy :
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50