LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3785 reviews
Not going back. Not choosing any RIU hotel again. Hotel needs an overhaul. Employees need courtesy/personality training. Restaurants with dirty cutlery and dirty tables. Soda dispenser were rusty with foul smell. Chef needs to be replaced. No decent food in the buffet and specialty restaurants. Drinks in the bar was hit and miss with taste depending on who was preparing it. Only 1 working outlet in the room. Safe in the room was locked when we arrived. Sent request in the riu app multiple times, went to front desk 3x and took over 48 hours to get someone to open safe. Sent request via riu app to refill bottled waters in the room. Staff updating app twice that issue was resolved when nobody came to replace water bottles. Asked frontdesk for water park directions but staff did not mention water park was closed that day. Ended up walking back.
Needs a refurbishment
The service was disgraceful no contact with waiters and dirty tables and cutlery the buffet restaurant the food was mostly cold as it was sat there for 4 hours pus not displayed very well very slap dash. The swim uppool was very dirty mould and dead insects floating in pool not once did I see the pool water being checked to see if it was in a got state they didn't clean on poolside around lounges as the floors was really dirty with rust and sand and lots of items left behind on loungers in the restaurants we were rushed and pushed out quickly the rooms were not cleaned everyday the entertainment was not good as didn't make any effort to speak English and the music around pools and evening not very understanding weather not as hot as expected lots of rain not just down pours it did happen for hours sometimes
Fantastic Hotel! 10/10 Value, Service, Cleanliness, Price!
We had a fabulous time, the energy was good, relaxing, having many pools was great we never found ourselves crowded. There is always clean and maintained buildings and pathways. We didn't really see any shows (I think it was the low season so entertainment was centralized between all the Riu Hotels in the complex, and we didnt want to walk over to those). The people were friendly, the food and alcohol were great. It got busier over the Friday/Saturday/Sunday as locals with membership also attended but thats okay, it made it more fun!! The beach is SPECTACULAR! Clean sand, low waves, warm waters- PERFECT! We needed our door lock changed on arrival due to a bad key card and they came in like 30 minutes and fixed it. No complaints. They held our luggage on the last day while we had lunch before the bus came, and we felt VERY safe the entire time. 10/10
Had a great time
We were feeling a bit apprehensive after reading some of the reviews but to be fair the holiday was good. Yes service in the buffet restaurant wasn't good but service in the a la cartes was okay. A small tip always helps especially in the bars. The Spanish, ole restaurant was the best of the bunch. The beach was great, if any seaweed around the team collected it up first thing. I must say I never saw any lifeguards on the beach which was unusual. Rooms were fine, cleaned daily and fridge topped up every other day. Overall we had a great time.
Quick 4 day getaway
I had a great time, room was clean but the bed was a little too hard for me and the shower faucet had a small pinhole leak that was a bit annoying. The service was as expected and the staff were friendly. Overall a pleasant vacation.