LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the
year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3220 reviews
He ain't no Angel!!!
Not a bad experience overall. The hotel and grounds are very nice and well looked after. The rooms were updated but it seems that the upgrade was done on the cheap as the paint finishings and tiling, as well as the furniture was to a very poor standard. A lot of the electrical outlets in the room were broken or had exposed wiring. Our maid was lovely as well as the waiters and bartenders who were very welcoming and worked hard. The guy at the steakhouse (Angel i think his name was) was very rude and moody. If you have someone working front of house that interacts with the hotel guests i would seriously recommend you use an employee who knows how to greet, and talk to people with respect. We will not be returning. There are plenty of other better choices in Punta Cana.
My experience was amazing, the staff at almost all the places in the resort were amazing and very attentive the only review I would give is the Mexican an restaurant was very unfriendly and inattentive. I asked for a drink and never received it. The pools however were amazing, maids were happy and very nice, bartenders were very personable and always smiling and happy to help
Riu bambu Punta cana first experience
With the exception of a few odd staff. The place was amazing. My very first trip outta the country. I enjoyed the hotel room. The bars and pools. The restaurants minus the Mexican restaurant were great. The Mexican had some staff couldn't even be bothered to bring our requested drink. The absolutely best service restaurant at the resort was the colonial restaurant. They were always topping up drinks. Filling coffe for us. Clearing our plates away. Beyond friendly staff and service. Its definitely a place I would go again.
I did enjoy my time here but because of this reason I would not come back
Reading the reviews I wasn’t sure if we all will be happy with this hotel but the hotel is good. We have been in many RIU Hotels and normally we stay in Palace. This hotel didn’t disappoint at all. Food is fantastic everyone will find something for themselves. You have so many restaurants you can choose from. The staff is really good and helpful . Rooms are a bit dated like not all sockets working or shower splash the water but overall is clean and comfortable. Pools are ok busy but you can’t complain . They are cleaned every morning obviously during the day they do get dirty but if fault of people who drinking in the water and all sun lotion been washed of. I have to complain about few things I don’t agree with people who are allowed smoke everywhere it’s annoying. It’s 21 century and in this days this shouldn’t be allowed they should have a site where they can do it. I did not come so far away to think where in the beach or pool or in the evening sit to avoid it. It stinks and affects people health. The other down side there is no service in the evening they don’t clean up tables and you have to go to the bar to order your drink it’s not a problem but if this is 5 start it should be . If this is 5 star I think you should look on the towels they look very used. Hotel has very bad system to book one of the restaurant the stake house . U have wait for at least an hour to book it. U have to stand around the pool where is very hot and not comfortable. This should be changed.
Great holiday, no major issues
This was my 4th visit to the Bambu, and went with my Mum. Booked with Tui and had no major issues with flight or transfers, although they need to revamp their inflight meals, as had the same meal outbound for the past 5/6 years and what they gave this time was sub-standard considering past flights although the return meal was good i was just missing some juice with the breakfast snack. Had an issue with a change of plane on outbound flight so messed up pre-bookrd seats but we are sorting this now back Emailed the hotel 7-10 days before arrival and asked for a ground floor room close to all main amenities, and this is exactly what we got. Thank you, Riu Bambu :) Hotel & Service Check-in was fast and very simple, pointed toward room, and bags were brought to the room about 5 minutes later. Room was bright, nicely decorated with really good air con and ceiling fan. Bathroom had 2 sinks and large walk-in shower. We had hot water every time we needed it. Fridge was stocked with Soda and beer, and there was some water we did need more, but reception was happy to give more. Optics in room were well stocked, and the rum was not too bad, lol. Safe worked fine. Room was cleaned every day, and more pillows and towels were provided once asked at reception. Had no issues with any of the bar or restaurant staff found them all very pleasant and helpful. Some definitely shine more than others. Maria on the plaza bar and Janita in the main buffet Food & Drinks I can be a picky eater when away and sometimes can actually lose weight when going AI. However, I can safely say that the food here was second to none, never eaten so much on holiday lol. The main buffet gets busy, but always got a table, always got quick service, and always found something to eat. The food at the buffet was so good we only used one of the speciality restaurants, which was the steakhouse. All drinks were served just as asked for, and we were served in turn and quickly but does help that we know how to order them in Spanish :) Steakhouse - The food was amazing, well worth the 1 hour line up to book. FYI, hotel Bambu - This booking system needs reviewing !!! Got to start linning up at approx 4.30pm for approx. 45mins-1hr to book a slot at either 7pm or 7.30pm ... this definitely interrupts your afternoon :( But like I said the food was worth it, and then some :) Entertainment The Riu Pool parties are great they are extremely good fun for all ages, and they are adult only ! FYI, they are themed: White party, Pink party, Neon Party and Jungle party , 2 are approx. 3pm-7pm 2 are approx. 7pm-11pm and they have something different at all. However, when the pool parties are on, there is minimal afternoon pool entertainment and minimal evening entertainment. At all other times, the entertainment was good. Some of the animation team were friendlier than others, but on a whole, they were a good bunch. Although this time, there did seem to be maybe some rota issues and lack of management direction :(. One thing that was always a laugh was the afternoon crazy game at the pool every day (not pool party days). However, this time, these just did not happen. In the 14 days we were there, we saw only 3. On an evening, they would invite you to dance with the animation team before and after the show, but most nights, there were very few team members around to dance with. May be 1 male 2 females for approx 200 guests !!! Also, after the show, it would be nice to hear some more disco/pop music instead of just the Latin music. One night, they had a good group of people up dancing, but after 3 or 4 songs, they changed it back to the Latin music, and everyone sat down / left :( FYI hotel Bambu when you do the Retro show continue playing dicso/retro music after it until finish time and on the American show night play some disco/pop music after it till finish time instead of reverting back to Latin music after 3 or 4 songs as this will give a better mix for all visitors. Disco The Pacha disco is free entrance for Riu guests, but drinks cost, Rum and Coke 250 pesos ($5), small beer 200 pesos, big beer 300 pesos, so prices are not too bad. It's a good laugh and they play a variety of music, also it's air conditioned which is heaven :) busier on Friday/Saturday. They say 11pm-4am but will close early if quiet. Oh, and if you want the DJ to play a particular song, he will but expect to have to pay him for it !! Miscellaneous You can get a bus to the shopping mall San Jaun Mall, $5 round trip. Top tip: go to a mall with a supa pola and buy your alcohol there to bring home, it's cheaper than shops at hotel and duty free (even with $5 bus fare) also if you like snacks buy here as very very cheap :) Lastly if your like me and like to head off site on a night, then I recommend El Kan, Drink Point and Club Movie. Local places, local prices, lots of fun but very safe :)