Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4376 reviews
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Oct 12, 2024Great hotel beautiful views but will not returnurn
Arrived and had a speedy check in, porter took cases to our room which was 8004 slight musty smell on arrival but this soon cleared. Unusual layout with twin sinks in the main room, separate WC and large shower cubicle. Plenty of storage and loads of coat hangers. Drawers were wonky but still usable. Fridge with beer water and soft drinks. The toilet only flushed but would not flush again so a quick call to maintenance and this was sorted. A couple of times during our stay the maid had not been by 4, once we said leave the room and the second time she cleaned the room. Had to ring reception a couple if times for water as none was left. On the last day it looks like the maid took.tje plastic travel cups that we had with our kettle, spoke to reception about this but not resolved. There was the main restaurant and several others on site. We were told that the only restaurant bookable for evening mail was the steak restaurant, someone we spoke to queued nearly one hour to make a reservation we did not want to do this. We tried the Italian one night which seemed the same food at lunch time. We tried the Mexican a couple of times but there were oberv20 people in front of us waiting so we did not try again. The food I thought was adequate but not outstanding. A couple of times I struggled due to my onion allergens allergy to certain fish The complex itself wax very spacious with two storey accommodation. One TUI exclusive pool and bar and several other pools. The TUO pool wax very nice but I felt excluded more than anything. All the daytime entertainment was catered to the Soanish speaking and was not translated to English. A couple we wrote talking to said they were going to play Bingo, the caller asked if anyone wax English and they put their hand up but the Bingo was still not called in English. I spoke to several different people in the airport who stopped t different hotels and advised the same. The drinks were OK but I found very limited choice. After travelling to a RUI resort last year to Jamaica found that the drinks choice and the food a lot better. I found the evening entertainment very poor. Had a duo or a single person singing again in Spanish with the entertainment team getting guests up to dance Salsa, etc, before and after the show for a longer period of time that the main entertainment was on. The main entertainment was enjoyable such as a Michael Jackson show, 60's 70's and 80's show, etc but felt they should have been on for longer. The RUI parties we did not attend but were in a separate area to the hotel. The beach and hotel are spectacular but do not think the English are catered for not only in this hotel but in Porta Cana. We did not do any of the excursions so cannot comment on these. TUI did a couple of free shopping excursions but walking g rouglnd a shopping area in the middle of the day for 2 hours did not interest me.
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Oct 11, 2024Fantastic.
This is the 4th time we have visited the Bambu. The staff are absolutely fantastic, the front desk, porters, restaurant staff, housekeeping staff, bar staff, towel exchange personnel, sports bar staff all 5 star. The food was excellent, as always. I never went hungry, such a vast array to choose from. The restaurants are clean, food is excellent, I really can’t fault it! The grounds are immaculate, the pools and surrounding areas are clean and tidy. Such a wonderful place to relax in. My only grumbles are that the on site shops are way too expensive. The costs for basic items such as sun cream, medicines, insect repellent, snacks such as crisps, chocolate and gifts were absolutely extortionate. We had to pay more than double than what we would expect to pay in the UK. RIU & the hotel management need to look at this and provide much better value for money. The room was clean and maintained well, the basic rooms are slightly dated and could do with a spruce up but were adequate, our previous visit we upgraded to a better room- think we will be doing this next time we visit as the cost is absolutely worth it. Lots of people have mentioned the pool party area being disruptive, yes you could hear the music playing whilst sitting on your balcony and yes there was a few slightly boisterous part revellers after it closed at 11pm but you could only hear them if you were sitting on your balcony, it really wasn’t a problem! Once again, an outstanding holiday and I commend the resort staff as they are all fantastic. True value for money - apart from the on site shops! Please RIU sort this out! Would highly recommend. We will be returning next year! Plus I got a complimentary bottle of mamajuanna, chocolates and a very nice letter from the hotel manager on my Birthday. An excellent resort with fantastic staff. Would highly recommend. See you next year Bambu. 👍👍👍
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Oct 11, 2024
Family vacay
Great vacation. Only issues were several electrical outlets not working. Over head fan not working. And air conditioner was very loud. Ear plugs needed to sleep.
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Oct 10, 2024
Just Ok
For me I thought the food was great the staff was friendly and accommodating for our family of 12, but the entertainment I thought was terrible, nothing going on at the main pool plus the water was so warm it wasn’t refreshing at all spent all week at the beach. 5 days out of 7 there was live music mostly Spanish singers and the water slides were like a 30 min walk away for the kids, I would suggest not taking kids to this resort. I was hoping for my kids to experience a lot going on at the main pool like foam party’s and dancing they had none of this you had to be 18 + to experience this at there RIU Party which was disappointing. Beaches were Beautiful, Our room was ok comfortable beds and pillows but we had ants in our room which was unpleasant. Overall disappointing for a RIU.
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Oct 10, 2024Rui Bambu WOW
Beautiful Hotel. Amazing Facilities. Wonderful Shows. Delicious Food, kind staff. Clean rooms. Perfect pools. Incredible beach.