Location
Punta Cana - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3438 reviews
-
Jun 03, 2023Scammers running rampant on the resort all week
Sister bought me cigars right on the resort and got screwed heavily out of 380$ USD. There were people dressed as authorized sellers on the resort and sold dangerous counterfeit products. Avoid this place as they clearly do not keep an eye on what kind of people are selling on their resort. These scammers were selling there during the whole week that my sister was staying there. There was also a second guy with this individual that was collecting money from people by allowing them to play with an iguana and a monkey. Many people were willingly dishing out $$ for these services and products. This would be expected off-resort somewhere but directly on the resort?!? This is absolute madness.
-
Jun 02, 2023
Not happy with my stay!
I just got back from 1 week stay and I was not too happy with my stay. The mosquitoes are so bad in this hotel. Everyone had mosquito bites all over. The food was the same everyday nothing new. If you wanted orange juice it was from the soda dispenser. Not fresh at all. My dad asked for coffee and the mug that was brought to him had lipstick on it. Another day he asked for a spoon and the waiter dropped it on the floor cleaned with his shirt and handed back to him. The pools were dirty. The entertainment I’m at night is ok. The mattresses are terrible and our room one night noticed all this bugs flying then realized it was TERMITES!!!! We then found 2 trails behind the curtain. When I reported it to the front desk they said they would check it out and fumigate if needed. They wouldn’t change my room. The cleaning was just on the surface under the beds there were lots of crumbs. The night before we left there were ladies passing around surveys to all guest and walking around to collect them. I am assuming they were from corporate. Well I filled out the form and a waiter came over took my paper which I thought he would put in a the box where the surveys went then realized he put it in his pocket and went to the other staff and pointed at our table. That really turned me off. This hotel could be great but they definitely need updates and better management. I really wanted to like this place but it was very difficult. The beach was beautiful though.
-
Jun 01, 2023
Save nerves and time , go elsewhere
Literally this is misery place . Outdated , overrated. I’ve been member of riu over decade . First ( and last) time in punta cana . Been waiting for a room to be assigned over 2 hr 30 min while I’ve been checked in online a week before arriving. Secondary, after waiting 2 hr 30 min they gave me the room on 3rd Fl facing the noisy road on opposite side of the beach. After I walked with a luggage about 10 min back to reception (because of luggage boy keep himself busy with something else) on 87F after day long trip from NY and requested to speak to manager they simply gave me another receptionist who said “I’m the manager”. Hilarious, right? How I know? Because I asked another clerk of who is the manager , he said it’s a guy but he is not here yet. So, now how’s day was going: I’m arrived, dead of the heat and humid , waiting to get a room key, not able to charge the phone , no access to internet because Wi-Fi connection is also not good and not given yet as room not yet signed. Btw riu sent before arriving password and login : nothing was worked . Well, after all, they gave me the room: 1st floor, this is mosquito swamp, never saw this amount of mosquitos in one small hole! Toilet was first what was broken : waters to simply fill up between flashed took about 5-7 min. Called plumber . He fixed it. Next flash - all over again, broken ! What you guys should be aware for real: deluxe room sharing toilet and shower with your bedroom. Literally. Shower have glass door 3 feet away from your bed. 2 sinks even closer. Toilet ( when in at service) have amazing acoustic , it’s like somebody do it in the middle of room. Refrigerator terrible condition and working loud as hell, and same as AC. But most of that: mosquitos ! with closed patio door it’s about 15-20 in the room. It’s took me one day to recognized how it’s possible : because since you open entrance door from walkways they’re all there. Each entrance door and walls infested with them because walkways fully opens to outside! Next, please see on pictures attached . I will cancel my 8 night trip , today day #2 if any ticket will be available to return early . I never saw hole like this in my life! On the top of the tort: waiting line in main restaurant, poor menus , imbeciles visitors who simply come to drink cheap swill and God knows for what else. Garbage on the beach, and , again, tons of mosquito . Ah, and no way to change beach towels because they simply don’t have it enough . Peoples walked to request change - none is available day long. This is not a 5 start hotel , this is should be demolished to ground zero and never raised again. Speaking of witch: one of the building belongs to hotel right here under heavy construction . You should hear the noise , plus noise from each pool party night long and PLUS - very loud residents ! And nobody care because simply no customer service! If I’m lucky to leave early - I’m out! Save your nerves and time, don’t come!
-
Jun 01, 2023Don’t spoil your holiday. Go somewhere else.
Steer well clear of this place unless…… You are happy to que up to book a table in the steak house. You can’t book on any app. You are happy to go to the themed restaurants at 6.30 to ensure you get a table. (Apart from the Italian) All themed restaurants are buffet style and food of Poor quality even if you can get to it before the flies. Buffet restaurant has good choice but again you need to get in before the flies get on it. Waiters serving water and drinks and will get repeat drinks if your happy to tip them. If you don’t tip then the next night you need to serve yourself with drinks. Beach is lovely and pool scene is nice but lots of bugs in the Pool. Only saw they cleaning it a couple of times and we were up at 7.30am most days. Catered for Spanish speaking people which is fine but TUI should really be telling you this on their website. Rooms are awful unless you upgrade. Steer clear.
-
May 30, 2023
Very poor
Not one to complain normally but not worth the money at all went all inclusive meals was the the same day in day out pool didn't see get cleaned in the two weeks we was there entertainment was non existent rooms was very out dated mattresses full of mold and to top it of my 10 year old got accused of pinching a mobile phone by a worker in the water park witch turned out to be the workers don't leave you belongings alone they was putting them over the wall and collecting end of the day