Location
Las Vegas - Off StripProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Early check-in fees and minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - For guests arriving from all origins, a mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions (effective Now-10/14/19):
-Fitness Center admission for 2 per day
-In-room internet access daily for 2 devices per day
-All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Mandatory hotel-imposed fee inclusions:
- In-room Wifi for two devices per day at the Premium Wifi speed of 20 Mbps
- Fitness center passes for two per day (for those properties with a fitness center)
- All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs are the only animal allowed. Up to 2 dogs per room are allowed.
Dogs must weigh 50 pounds or less each, and be present at time of check-in.
Dogs are only allowed in specific rooms so it is imperative to book the PetStay Category.
Guests travelling with their dog(s) will be required to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25130 reviews
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May 30, 2023Great property but is time for renovation
The property is out dated in a huge need for renovation. Lots of rundown parts of common areas like pool, elevator and the casino near arcade lack of light. That area is for kids and is dark. The rooms are huge but furniture is falling apart. I like the extra security at elevator but it needs to be 24/7. No only at nigth hours.
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May 29, 2023Don’t stay here
We came as a part of a volleyball tournament being played at the Rio. Our room was okay but the check-in process was almost 2 hours. My family also came and their room was a non smoking room but literally smelled like someone was actively blowing smoke into the room. Not to mention the black mold growing on the floor! Their room was filthy and because they didn’t get in until late, they just slept their the first night and when requesting a new room, we’re treated horribly and refused to even look at the photos or offer a refund for the night! Also, not even an apology so if you stay here you are likely to get stuck with a similar room. If we are given a chance as a volleyball club to come back here next year, the answer will be NO based on the experience with the hotel!
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May 28, 2023
Disappointing Property
When booking the rio we were excited for our couples getaway without kids. We were excited to stay at a nicer hotel for a few nights away. The hotel is lacking in basic necessities for a “4 star hotel”(according to google). We didn’t have a coffee maker in our room, wall paper was peeling off the wall in our bathroom, wall paper unevenly attached and missing drywall in the guest hallway, elevator signs broken or missing, trash cans in the guest corridors were overflowing for days without being taken out not to mention staff overall genuinely seemed to be disinterested in their jobs. This hotel is in need of serious renovations and TLC.
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May 27, 2023THE RIO IS DYING BUT ITS NOT DEAD
We stayed just one night at the RIO. The room is huge and definitely dated, but it was clean and spacious. Our room faced the PALMS and it was a nice view!! Bed was VERY COMFY, but 3 tiny pillows (not standard size pillows) just aren’t enough. No charging options next to the bed, not a huge deal - but something most hotels have these days. Didn’t like the strict check in policy. We had to wait until 3 pm to check in, otherwise a $25 fee is added to your bill. It was a very busy weekend, so the casino was busy, but most, if not all of the shops (retail) were closed. We were in the IPANEMA TOWER / not a far walk from the entrance which was a plus. Decent sports book too. The bones of this place are great! Pool was not open, but with a little $$ and some TLC this place would be great.
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May 25, 2023
Rooms are unlivable, moldy, and carpets were damp and dirty. Don’t stay here.
Rio Rooms are really dirty and the entire casino is rundown. I booked two rooms that we ended up not staying in because the carpet was wet and there is mildew smell in both rooms. Room 21023 and 22023. We went downstairs to ask for a room change and the front desk representative claimed there is no more rooms available. Keep in mind the many rooms they have and it was a Thursday night. I have a hard time believing there wasn’t two rooms that they could’ve changed us into. There is a lack of care or empathy for us and for them to even try to help us.., We ended up sleeping in our cars because of that as It was 4:30 AM and none of the other hotels were able to accommodate at that time for a room. It was probably one of the worst trips I’ve had in Vegas, and that’s thanks to Rio. Staff in the front desk as well as the manager there almost didn’t give us a refund, we had to fight to get that refund. I don’t know about you, but I think it’s pretty silly that the hotel was even second thinking of giving us a refund!!! Who would even stay in a moldy, damp room? That’s an uninhabitable environment which is a health hazard!!! When we told the front representative, she rolled her eyes at us as if we were exaggerating. I told her to go up herself to take a look, but she obviously did not. And a little touch of surprise in the room were moths flying around when we first opened the room. I will never ever stay at Rio again.