Resort Details
- 24-hour front desk
- Accessible facilities
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast
- Business center†
- Business services†
- Car rental desk,Offsite†
- Check cashing policy
- Coin operated laundry†
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast
- Business center†
- Business services†
- Car rental desk, Offsite†
- Check cashing policy
- Coin operated laundry†
- Complimentary buffet breakfast
- Complimentary in-room coffee or tea
- Currency exchange, Offsite†
- Dinner delivery service from local restaurant, Offsite†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Kitchenette
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Onsite laundry†
- Pets allowed†
- Public area air conditioned
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Valet cleaning†
- Valet parking†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Bowling alley †
- Children's program, offsite †
- Hiking trail †
- Orpheum Theatre
- Saenger Theatre
- Ernest N Morial Convention Center
- Fair Grounds Race Course and Slots
- The French Quarter
- The National WWII Museum
- Tulane University
- The French Quarter
- New Orleans Museum of Art
- Clue Carre New Orleans First Live Escape Game
- The Escape Game New Orleans
- Rock and Bowl Mid CIty Lanes
- The French Market
- City Park
- Fair Grounds Race Course and Slots
- Central Business District
- Escape My Room
- Mercedes Benz Superdome
- Harrahs Casino New Orleans
- The National WWII Museum
- The French Quarter
- Rock and Bowl Mid CIty Lanes
- New Orleans
- New Orleans
- Mercedes Benz Superdome
- Smoothie King Center
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Don’t waste your time or money!
I recently stayed at the Residence Inn on St. Charles Street in New Orleans for a conference, and unfortunately, it was the worst hotel experience I’ve ever had. During my stay, a hotel employee entered my room without permission and stole food from my refrigerator. To make matters worse, my room was not cleaned at all. I immediately reported the incident to guest services, and they assured me that management would follow up. However, no one from management ever reached out, demonstrating a complete lack of concern for guest safety and satisfaction. Shockingly, I later spoke with another guest who reported that someone had entered his room and stolen his pizza—clear evidence of an internal theft issue at this hotel. The way this situation was handled (or rather, ignored) makes it clear that the Residence Inn does not prioritize guest security or experience. I will NEVER stay here again, and I strongly advise others to avoid this hotel. Save your time, money, and peace of mind—there are far better options in New Orleans.
-
Great Mardi Gras Stay
This is a great hotel for Mardi Gras. Parades pass right in front and there are optional tickets for a huge balcony and private viewing areas. We waited over an hour for our room but Maureen at the front desk jumped in and got us the exact room we wanted as soon as it was cleaned. She is on top of everything at the front desk, an exemplary employee. Room was big and clean, everything worked including all 3 elevators. Great stay!
-
NO Housekeeping at all - Dated - Ugly and Expensive
The location is good. The rest is not. Carpets, lobby were probably new some 25 years ago being generous. There is NO housekeeping. The hotel has a policy that your room bathroom needs no service or cleaning other than every 5 days. By design. That is their policy. I paid $300 per night for 4 nights and my room, I was told (on check in not when I made my booking), would not be serviced, at all. Facilities are non existent. They have 3 lifts. No service lift. One of the lifts was not working for the entire 4 days I spent there. This is a very old, and bad hotel and for the same money in the same area you should do better. This is an expensive cheap hotel.
-
Poor Customer Experience
If you are use to great customer service and enjoy staying at Residence Inn locations …. Don’t get excited about this property..Being a Marriott Bonvoy Eite member means nothing here! Pros- Location Cons- The front desk hates their job. Rude and condescending.. I had to call the customer service number to resolve an issue.. The front desk didn’t seem too pleased I got it resolved. Housekeeping- Wasn’t working the day I checked in.. Bathroom wasn’t cleaned and had hair in shower. No housekeeping on site to clean. I made them change my room.. Room - A lot of wear and tear in room. Rust and Mold. Towels were dingy.. No Breakfast No room service unless you text by noon I know the hotel will respond with .. Thanks for your feedback and we will let staff know. It shows that this property doesn’t care! I should have listened to other reviews!
-
Cozy Stay
Spent my anniversary here a few weeks ago and had a great stay overall. My main issue would be how unwelcoming the women was that checked us in. She looked like she hated her job and had rather been elsewhere. She was cold and uninterested. Aside from that and the clogged sink in out bathroom, the hotel is nice. Rooms felt like mini apartments, very clean, and location is prime. I’d stay here again
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 55.0 pounds