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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
106 reviews-
Good hotel centrally located.
Overall, this hotel is a good value. Close to the French Quarter and business district. The staff was very friendly, and the rooms were clean. No issues on my stay, but I’m sure the staff would have taken care of me if I did have an issue. Definitely a comfortable stay will visiting on business.
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The Best Holiday Getaway
Jimmy Ly, shift manager, Brieone Stacher, front desk and Carla, the valet clerk made me want to just move in(smile)!! They were the most hospitable and attentive host I have ever met, and we travel a lot. They made sure our room , accommodations and stay was what we expected. We cane to unwind, from work, life and noise. The Residence Inn answered the calll. Carla and the vslet staff would have our car with airbon within 5-7 ,minutes. Everything , was wonderful. Beautifully decorated facility. The room left out nothing from the full kitchen to include the stove top, full size fridge, dishwasher, pors,pans and dishes, dining area and lighting. I'm in love. Thank you, this year marked a milestone year of the death of our beloved oldest son due to complications of cancer. Being away for a moment was refreshing but also makes us wish he were here to come also, he loved New Orleans and much as we do. Stay and lodge here at the Residence Inn. You will love it.
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Should have been a better review, but ...
This is a very new hotel in a great location, the staff was fast, friendly, and courteous, and the rooms are in *excellent* condition. So why three stars? A few things. One, I don't know if Marriott has recently switched mattress providers or not, but the mattress in our room was WAY too firm. Two, no in room safe ... seriously, I think this is the first Marriott property I've stayed at in 20 years that didn't have a safe in the room. Three, no breakfast service (I think the website has finally been changed to reflect this after scores of complaints, but a Residence Inn without breakfast? What?!). But the big one was four: during our stay, the hotel had *serious* elevator problems (of the three elevators, frequently only one was working ... the hotel has *19* floors) AND, at night, one of the AC units on the roof was making an intermittent banging sound every 20-30 seconds ALL night. NO ONE (who I spoke to) from about the 12th floor up got any sleep. This last issue was NOT the hotel staff's fault of course (and they were very apologetic and trying to address the issue), but until it's fixed, you shouldn't stay at this hotel.
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No housekeeping, tattered and worn towels, broken dishwasher
There were no housekeeping services for the first three days. If you want clean towels, you must take them to the second-floor laundry and clean them yourself. The towels provided were tattered and worn. When contacting Marriot, they explained that there was a housekeeping sign-up sheet, but most people miss it. Well, wake up and tell people where to sign up. We were not told. The dishwasher was broken and leaked all over the carpeted floor. We notified management, and they did nothing. We had to walk on wet carpeting our entire stay. One of the three elevators was broken, so guests frequently had to wait 20 minutes for an elevator. On our last night, the management approved a loud music party on the second-floor social area. We're talking 110+ DB. No one on the third, fourth, or fifth floors got any sleep before midnight when the event ended. Do yourself a favor and pass on this hotel. It's not worth the headaches!!!
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Poor hotel management customer skills.
Marriott Inn FRench Quarter New Orleans required my bank authorization code for payment. My bank: Mayo Credit Union Rochester Mn. NEVER uses a bank authorization code. Prior approval from bank for hotel stay made no difference to Hotel Management. They insisted on a bank authorization code ever after the bank stated that Mayo Credit Union does not use authorization code. What a difficult situation I was put in. VISA has never used authorization code for hotel stay. So,beware of this crazy so called safety measure.😱