Residence Inn by Marriott New Orleans French Quarter Area CBD

Customer Ratings & Reviews

TripAdvisor Traveler Rating

114 reviews

• 

  Don’t waste your time or money!

  I recently stayed at the Residence Inn on St. Charles Street in New Orleans for a conference, and unfortunately, it was the worst hotel experience I’ve ever had. During my stay, a hotel employee entered my room without permission and stole food from my refrigerator. To make matters worse, my room was not cleaned at all. I immediately reported the incident to guest services, and they assured me that management would follow up. However, no one from management ever reached out, demonstrating a complete lack of concern for guest safety and satisfaction. Shockingly, I later spoke with another guest who reported that someone had entered his room and stolen his pizza—clear evidence of an internal theft issue at this hotel. The way this situation was handled (or rather, ignored) makes it clear that the Residence Inn does not prioritize guest security or experience. I will NEVER stay here again, and I strongly advise others to avoid this hotel. Save your time, money, and peace of mind—there are far better options in New Orleans.

  Mar 19, 2025
• 

  Great Mardi Gras Stay

  This is a great hotel for Mardi Gras. Parades pass right in front and there are optional tickets for a huge balcony and private viewing areas. We waited over an hour for our room but Maureen at the front desk jumped in and got us the exact room we wanted as soon as it was cleaned. She is on top of everything at the front desk, an exemplary employee. Room was big and clean, everything worked including all 3 elevators. Great stay!

  Mar 05, 2025
• 

  NO Housekeeping at all - Dated - Ugly and Expensive

  The location is good. The rest is not. Carpets, lobby were probably new some 25 years ago being generous. There is NO housekeeping. The hotel has a policy that your room bathroom needs no service or cleaning other than every 5 days. By design. That is their policy. I paid $300 per night for 4 nights and my room, I was told (on check in not when I made my booking), would not be serviced, at all. Facilities are non existent. They have 3 lifts. No service lift. One of the lifts was not working for the entire 4 days I spent there. This is a very old, and bad hotel and for the same money in the same area you should do better. This is an expensive cheap hotel.

  Feb 16, 2025
• 

  Poor Customer Experience

  If you are use to great customer service and enjoy staying at Residence Inn locations …. Don’t get excited about this property..Being a Marriott Bonvoy Eite member means nothing here! Pros- Location Cons- The front desk hates their job. Rude and condescending.. I had to call the customer service number to resolve an issue.. The front desk didn’t seem too pleased I got it resolved. Housekeeping- Wasn’t working the day I checked in.. Bathroom wasn’t cleaned and had hair in shower. No housekeeping on site to clean. I made them change my room.. Room - A lot of wear and tear in room. Rust and Mold. Towels were dingy.. No Breakfast No room service unless you text by noon I know the hotel will respond with .. Thanks for your feedback and we will let staff know. It shows that this property doesn’t care! I should have listened to other reviews!

  Dec 02, 2024
• 

  Cozy Stay

  Spent my anniversary here a few weeks ago and had a great stay overall. My main issue would be how unwelcoming the women was that checked us in. She looked like she hated her job and had rather been elsewhere. She was cold and uninterested. Aside from that and the clogged sink in out bathroom, the hotel is nice. Rooms felt like mini apartments, very clean, and location is prime. I’d stay here again

  Nov 01, 2024