General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating79 reviews
Don't do here
The room in itself was beautiful minus looking at a brick wall because only 1 elevator was working. I had constant problems, such as the water in the vending machine exploded. There was a 20 year old college kid outside a room naked. There was puke in the stairs and in front of the hotel, which took over 24 hours to clean up. And I highly doubt the hand rails in the stairs were disinfected when I saw college kids spitting and puking. My coffee maker was busted. The bed I couldn't sleep on and gave me pain, so I was constantly asking for blankets to lay on. There is no breakfast offered at the hotel , and their welcome app stated breakfast was offered. I voiced all of my concerns to the hotel manager, and he couldn't do anything because I booked on expedia.com and expedia.com. I also wouldn't do anything
Great location and stay
The staff were all lovely during our stay here. At check-in, the guy apologised for not being able to status upgrade us due to the hotel being full for a convention, but our room was perfectly nice aside from the view of a wall so we didn’t mind too much. Rooms had clearly been recently refurbished to a good standard. One minor annoyance as feedback was that housekeeping replaced our bar of hand soap with a new wrapped one for no reason, which was just a waste (we were only staying 5 nights!). The only real downside at the hotel was the fact they didn’t provide the free breakfast that is standard for the Residence Inn brand, with no replacement or alternative provided. Thankfully we were aware of this from reading reviews beforehand, but several booking websites for it out there still say they offer it. The location, however, was perfect for walking to sites across the city without being caught up in the manic French Quarter into the evening which was perfect with a 10 month old baby. Valet parking was expensive (everywhere in the city is though) but quick and convenient for a few nights. Overall a lovely place to stay and would definitely recommend.
Yes for families but they have work to do
This hotel has so much potential, but they need to start paying attention to detail and ensure basic services are operational. Pre-pandemic I would have given them 3 stars. I gave them 4 stars because I’m grading on a curve in the post-pandemic world because most businesses are short staffed and unable to operate at their best. The good: - Rooms are a nice size with fridge and microwave, as well as nice big windows. - Hotel is in a good location, a quick walk to the French Quarter. - Staff is very friendly and helpful, although more staff is clearly needed. The bad: - No quality control for their linens and towels. I always assumed that hotels use white towels so that they can easily spot the stained ones and toss them out. No one is doing that here! Had many towels and wash cloths with makeup and other stains. Easy to get more, but I shouldn’t have to sort through to find usable ones. - Housekeeping is only offered every third day of your stay, although the confirmation emails that you receive prior to your stay say that housekeeping is provided every other day. This means that during our 5 day stay, we received housekeeping services 1 day. - Housekeeping is not doing a thorough job. I’m convinced that the hanging light in our room has not been dusted in years. (Hotel manager - take a look at the light fixture in room 17-14, ridiculous!) There was dust on top of the coffee maker that an occasional quick swipe could get rid of. Small stains on the couch that could have been cleaned up long ago. Dirt and dust in the corners due to poor vacuuming. Wine glass in the cabinet with lipstick stain. - The elevators are unreliable. During our 5 day stay, there was never a time that all 3 elevators were working (which is not many to begin with for a hotel of this size that does not have separate service elevators for their staff). It was about a 50/50 split on having 1 or 2 elevators working. This meant long waits every time. And when you’re on the 17th floor, the stairs aren’t an option. I felt badly for their staff who can’t easily get from floor to floor to do their jobs. Having said all of this, I would consider this hotel in the future if traveling as a family with our child. The space is a plus and it was helpful to be able to prepare a quick breakfast before heading out for the day. I would not stay here if it were just my husband and I. Do not recommend for a couple’s trip.
Good hotel, could be better with improvements
I stayed here for a week for a convention. Beware: the hotel does not serve breakfast. I was lucky in that our convention had breakfast. The room was clean and spacious. The towels were dingy and could use some bleach. The bed was comfy but the sheets made my skin itch. Dishwasher in suite was nice but had to go down to the lobby to ask for dishwashing detergent everyday. Nice location and I had a room that was quiet. Elevators were quick and nice gym. It could be a great hotel with some minor improvements.
My wife and I just completed our fourth visit and 20 day stay at this property in December. As usual, the experience was excellent. Having been in nearly every major hotel in New Orleans, this one is preferred for numerous reasons, Wayne Hendricks, the General Manager, runs a tight ship and has brought the hotel to a new high in cleanliness and service. Desk attendants Maureen, Thomas and Jimmy offered top flight response. The valet, Bull, was a ready smile every morning. Bill, who oversaw our room attendants, assured daily maintenance and the technical staff immediately responded one evening to repair a TV part malfunction. There was nothing we asked for that wasn't immediately provided. This facility truly understands customer care and for that we will always be grateful. We anxiously await our next visit.