General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating90 reviews
This Residence Inn does not have breakfast, and they don't even have coffee in the lobby. The staff is not friendly, which was very strange because most people we met in New Orleans were super nice. We moved to a different hotel after a few days. If all you need is a nice room with a kitchenette not too close or too far from Bourbon St, this hotel is a decent price.
No Breakfast!!! don't believe Marriott on amenities.
At the time we made our reservation, Marriott touted this as a standard Residence Inn (with free hot breakfast) and non-standard as having that breakfast in a space with a supposedly amazing balcony overlooking St Charles Street. The e-mail we received a week before arrival also talked about the free hot breakfast. When we arrived at the hotel we were handed a sheet of paper and amongst the information on it was a notation that there was NOT breakfast at this property because there were so many great restaurants around. I choose hotels with breakfast for the convenience of not having to wait for the rest of my family to be ready to go out (all of us can go to breakfast when we want) and bundling in the cost to the known hotel room price is nice. This hotel's supposedly outstanding breakfast space was one of the key reasons we chose this hotel over some of the other (cheaper) nearby options that do actually include breakfast. It turned out some of the restaurants nearby didn't even open until 7:30, so we had even resigned ourselves to a breakfast choice, gotten out of the hotel and then stupidly arrived at the location to find we couldn't get food. We eventually had a lackluster $60 meal obtained nearby. If we had known to plan for it, this wouldn't have been a big deal, but they even sent us an e-mail 6 days before arrival promising breakfast!! How were we supposed to anticipate this? Marriott felt that this was worth a couple thousand points as compensation for a very compromised two room stay. I do not feel that false promises of amenities on a two room reservation is compensated for with less than 7% of the points required for a one room stay. Maybe I am unreasonable in my expectations. But I don't want others to have the disappointment we did. Also, the flat sheets they have given housekeeping aren't large enough to actually cover the mattresses, so the mattress pads are exposed unless you don't tuck them in at the head (as well as not tucking them in at the foot). And the top sheets can't pull up all the way. Not the best means of getting a good nights' sleep at least for our family. The location was incredible and the staff really kind. The elevators were abundant and speedy. The room layout was incredibly functional and efficient. Had they actually provided the amenities they promised (and sheets that fit the beds), I would not question giving this place the highest possible praise.
Perfect Hotel with a perfect location.
The check in was great, he was very professional and it was quick. We were early and he just let us check in. The location was absolutely perfect, it’s a 3-4 minute walk to Canal St. then it’s another 3-4 minute walk to Bourbon St. I would definitely recommend it! The service was great and professional for our entire 4 day stay.
Great city, Great area, Great service
Always enjoy New Orleans. The hospitality is second to none. Any questions I needed answered, I’d go to Manny. He’s personable, kind and gave spot on information. I’m not sure if I love Residence Inn more than I love the service!
I can’t say enough about this property, and highly recommend that you stay here! I’m a corporate event planner to sources hotels for my client groups. Our team decided to choose New Orleans for a week long strategy session for all staff. Working with the Sales Manager Bart and his team was truly amazing! I recommend this location for any group travel! We had a lot of dietary restrictions for our group and they food & beverage team went above and beyond to accommodate that and got creative. Our vegan, vegetarian and gluten free staff said they have never felt more included with having so many options for every meal and snack. They sales and F & b team ROCKS!!! As for the property itself, it’s in a amazing location that is close enough to the FQ but on the quieter side of Canal. You are close to Bourbon, Royal, Decatur and the Riverwalk, which make it prime real estate. From the entry, the hotel is inviting and the front desk team is AMAZING!!! Jimmy and Deja are my favorites and our group raved about their warm demeanor and hospitality. The rooms are breathtaking! They are spacious and you you can’t go wrong with a fully functioning kitchen which is perfect to save money with you don’t want to eat out every day for an extended stay. They housekeeping teams keeps the rooms clean and the views are unmatched. If you are in New Orleans for any reason, THIS is where you want to stay!!!!