General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating161 reviews
Pretty good but not up to Marriott standards
Spent 5 nights in Nov. The first night the desk clerk put us in the wrong room. We booked a king and got a queen handicapped. Another clerk moved us the next morning with no apology and the hotel was not full at all. The king studio was large with a comfortable bed, a large bathroom, a desk and sofa and a full kitchen. We never used the kitchen except to make coffee. The heat worked well, was not noisy, and our room was quiet. The toilet paper and tissue were the worst I've ever had. Super 8 quality if that. The airports have better tp. We often stay in Fairfield Inns (also Marriott) and I've had no complaints about their tp. The breakfast was good but exactly the same every day. Since we ate there 5 days, it was boring. Always scrambled eggs and meat. Watery oatmeal and a decent variety of cereals and breads. No waffle maker. They make it onsite so they could do better. A big tv but no channel guide. We travel to this area fairly often but I don't think we will return to this hotel.
Nice quiet place to stay
We stayed for 3 nights. Check in was quick and easy. The staff was super friendly, always saying welcome back when we returned to the hotel. The area around the hotel is quiet. Breakfast our 1st day was ok, I have had better at other Residence inns. Breakfast 2nd day stepped up and was what I have come to expect. The room was great and comfortable. One complaint is that the A/C in the hall right outside our room was very cold.
Good enough but could easily be better
Just spent six nights here.Staff was good, rooms clean, and standard amenities were fine (BBQ area, full kitchens, laundry, etc). Where this property fell short was the redundant breakfast offerings - the absolute same items every morning got old after a couple of days. They also do not offer the evening mixer like other Residence Inns - a victim of CoVID initially but now just a cost savings for individual properties. We were in town for meetings and after the long days, just wanted to relax and watch some TV to unwind after our late dinner. Guess what? The hotel has no guide to their tvs nor does the tv remote. We couldn't even find a station guide online because the front desk told us it's a hotel cable system. I know this sounds trivial but not being able to know what's on which stations results in a lot of channel surfing. The only premiun station offered was Encore but you'll never know what's playing or when without a guide!! Would be easy to remedy these issues...
Old and Dirty
This hotel is very outdated. Our room stunk like stale cigarette smoke, it was not very clean, and the AC was loud and ineffective. I would not stay here again nor would I recommend staying here. There are many other hotels in the area...I would definitely go to a different one.
Building under major construction above our room. Worst hotel ever. Only positive, we didn't see any snakes in the room.
Horrible noise. They cracked the ceiling of our room with a forklift removing construction debris from the floor above. I was standing under the cracked ceiling when this occurred. Homeless people bothering you in the parking lot. Room carpet was dirty and the whole place shabby. No close place to unload the car near the entrance while it was snowing. Truly a terrible experience.