LocationAruba - Marina and Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8126 reviews
It was a great experience staying there. Everyone had the best customer service especially Yanick. He was someone that brought food around and cleaned dishes but when out of the way for us when he did not have to. The Island is amazing and renting the cabana is worth. The only thing I would change is how soft the pillows are.
Jacque and Rumar are amazing! Excellent hospitality at the pool bar. They made us feel like VIPs our whole stay every day!! Remembered names and all. Can’t wait to come back! Five stars!!! Jacque and Rumar are awesome!!
Good time on a beautiful island!
We had a great time at The Rennissance when we visited in March. The overall service was very good. The only issue we had was that the bell desk and the front desk did not seem to speak to each other. When we arrived they took our bags, we went up to our room and then we waited, and waited, and waited. Until after about 35 mins my husband went down to check. The suitcases were just sitting there and the bellman just said he didn’t know where we went and didn’t think to ask the front desk what room we were in. This was strange because at every other hotel generally they speak to each other to send bags up. Other than that mishap it was fine. The food was better than we expected but there are plenty of different restaurants within a 5 minute walk. They were great with kid’s preferences and helping out. Room was always very clean and spacious for our family of 3, it had a microwave and small fridge. The private island was a great addition and very lovely before 1pm then it got loud with the airport. We went there several times during our trip. We did a cabana one day which was amazing (I wish we did it everyday)! Service was phenomenal. Make sure each person from your room (even kids) have their keycards. Otherwise they won’t let you on the boat. The one thing the hotel was missing which would prevent us returning until we have an older child was organized kids activities. On the island or at at pool please, please get a kids club or organized kids activities on the family side so adults can relax!
private island is nice rest is average
First know there are two very different hotels. One is the Ocean suites and the other is Marina. The ocean side is family friendly and marina is adults only. The ocean side is currently being renovated and the Marriott site has not updated the photos. The craftsmanship is terrible. When we got in our room there was a part of the ceiling on the counter. It was never repaired or removed during our stay. There are gaps in the flooring throughout the suite. One day the curtain rod to move curtain came off in our hand. There are double sinks and one leaked every day to the point we left a hand towel around it to make sure the water did not get on our stuff. Suites have mini fridge, microwave, two stove tops, plates, cups, etc. Soap but no sponge to do dishes. The resort uses Aveda which is a plus. They are reusable on the wall of the shower. We had to ask for ours to be refilled. The pool is nice but there is a DJ blaring music all afternoon. It takes away from the relaxing experience. There is also not enough shade. You are close to the equator and the sun is intense. If you didn’t get to pool area by 9am you were not going to have shade. They have more room for umbrellas and/or huts, they need to build them. Pool has a happy hour around 4:30pm. They need more hooks or places to dry things in the room. The shower had good pressure and we had plenty of hot water. WiFi worked well. Bed and pillows were comfortable. The remodel seems to put curtains on backwards. They cover the last window vs covering the wall. As such you lose 1/3 of your view. I want to praise the cleaning staff. They came twice a day, took used towels and trash. At night would leave chocolates. The resort before we arrived ask if we had an allergies and we said yes nuts. However, any time we are on site we had to fill out another allergy card and the chocolate left in our room had nuts in them?!?! Why ask? The best thing about the resort is their private island. Do note you do not need to stay at resort to go to island. We met people on the private island from other resorts and cruise ships. We spent a few days on this island. One day we had a cabana, the last on flamingo beach side, 3001. Worth every penny! Cabana comes with sparkling wine, fruit & nuts. A butler, floats, towels. Once we had our cabana day I wish I had booked another couple of days. It is extremely relaxing and you have so much shade. They have recently installed a slide in the last one on the iguana side. Do note the boat drop off is visible from a few of the iguana side cabanas. Also note you must book the cabanas in advance. If you don’t have a cabanas there is more shade from a coconut grove on the iguana side. That side the lagoon is also more shallow. You can get mats to float on. We walked over to gym and did a workout before spending the day being lazy. Do note the tennis court is not in good condition and you will not be playing tennis. We also did the nature trail on the flamingo side. Bug spray would be smart if you decide to do it. Mosquitoes are really bad. The hotel requires you to wear a wrist band while you stay there. They have security walking around making sure everyone has a wrist band on. The colors determine status. Timeshare, all inclusive, guest, platinum member. My father in law is the one who gave us the stay. He is high in the Marriott family. This resort did not care. They gave us the black wrist bands so no discounts, etc. OK but the front desk clerk; Janice was extremely rude about it. She was training a person the day we checked in. As such, I assume she is one of the better employees. I hope not how she treated us. Honestly, almost left but my husband was not 100% and needed to lay down. We avoided the front desk & lobby the rest of our stay. Overall it was a fine place to stay for free. They are working on it but I doubt the work will last long. It is a poor quality renovation. I would not spend the nightly rate to stay here. It was not nice enough for what they are charging. I am glad we got to do the private island. However, I would not stay here again to go to the island. I would buy a day pass. We had a blast on their private island but the rest is average at best.
Staff was very nice at the wind creek. Arlyn helped me set up a private dinner and helped set up a proposal decoration for my room. If they can do it, they will. Wonderful experience will stay again.