General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating106 reviews
Great Rooms Only, Pool Area Blah
Family of three stayed checking in Monday Memorial Day for one night out Tuesday. Room very nice and new remodel and that was the highlight. Pool scene was packed Monday and lots of trash and pool toys everywhere. Staff couldn’t keep up and bottles, cups and meal utensils by pool everywhere. Next day by pool was perfect and quiet. Unfortunately noticed a ton of deferred maintenance that needed to be down from torn umbrellas, hand rails separating and bird poop all over many chairs. Probably won’t be back and we are Bonvoy Elote Platinum members.
Nice hotel but don’t count on hanging out at the pool on a weekend
I want to start out with the good. The hotel was very nice, including the layout. We found the staff to be nice and the food was good. We made the almost 2 hour drive from Orange County CA because we have been stuck in overcast conditions for over a month and wanted sunshine by the pool. The weather was great, however it wa Memorial Day weekend and the place was a disaster. First of all, if you didn’t get in line almost an hour before the pool opened at 8:00 AM, there was no chance of getting an umbrella and if you showed up at 8:00, you were not going to get a place at the pool. The first day we arrived, we check in early and got to the pool around 10:30 and had to circle the pool for 1 1/2 hours before we found 2 lounge chairs in the direct sun with no shade. My suggestion is do not come to this hotel on a weekend if you want to hang out at the pool, unless you want to work while you are trying to vacation. We saw countless people complaining because they couldn’t find a place at the pool. Many had children and they were frustrated. My suggestion to those that run the hotel, is call me, and I will help you solve this problem. You have a serious problem with people coming early to the pool, placing towels and personal items on their lounge chairs and then walking away for hours. We saw 4 different parties when we arrived early Sunday morning holding spots anywhere from 2 -4 hours with personal items and “missing in action.”
Fell in love with this place! I usually stay at another resort not to far from the Esmeralda and I couldn’t be more surprised by how much more I enjoyed this resort!! Every single staff person I came across was friendly & checked in to make sure my needs were met; special shoutout to Kameron from the H2O/Cava restaurants. She was always so pleasant and truly made me feel like this is where I want to be!! The food is phenomenal!! My spouse attended a conference and said every meal & snacks provided were all flavorful & healthy. Highly recommend their Strip steak with fig sauce and the bacon cheeseburger with horseradish aioli for entree-so, so good:) We will definitely be coming back here for our next visit to Palm Springs!
Looked like a blood stain on the floor. Found many hairs (not mine) in the shower, looked like a booger on the ceiling. Just gross. Rest was in but hard to get over that nastiness. Bar was nice and room was cool. But boogers, I say, boooooooooogers!!
Luxurious desert family getaway
We stayed at the Esmeralda for a spring break getaway with another family and we had a fabulous time. This place was perfect for families with young children. Our kids (ages 2-7) especially loved the little sand/beach area which led into the zero depth pool area. The weather was unseasonably cool for April but the hot tubs were lovely and the water felt warm and comfortable. Food and drink service by the pool was great and we enjoyed breakfast at Cava during our stay. The pool chairs fill up early but we saved some seats right before we ate breakfast (around 9am). There were a lot of families with kids at this resort but maybe because we were here over spring break. The rooms were well appointed, clean, and spacious. Our two young kids slept on the sofa bed which was surprisingly comfortable (and conveniently, there is extra bedding and a pillow in the closet). The outlet mall was about a 30 minute drive and the Living Zoo is very close as well. Overall, I highly recommend this resort for anyone looking for a fun family getaway.