General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating132 reviews
Large Group Golf Weekend
Just returned from 4 nights at this resort with a large 20+ group of golf friends. The resort and golf courses (Celebrity and Player's course) were awesome. The new driving range which has ball tracing ability is a tremendous practice facility. The rooms were great and down stairs bar/pool area were fun to hang out at. The staff were all very friendly and service was excellent. We also had several after golf events at the Vue which was great for our group with good food and drinks. Overall a great experience and would definitely return to play golf and stay at this resort in the future. Thank you!!
A winter visit to the desert
This property is beautiful with a small golf course attached. The room was beautiful and roomy. The pool area is beautiful. We did go in the off season, so I cannot speak to how things run when there is a crowd. I did not like that we were given a “fairway view” but it was very close to Hwy 111.
Not much good to say
Nice room (at least the King pool view). Rather indifferent staff. The only elevator near our room was broken (housekeeper told me I was wrong about this). A lot of guests were not very considerate (kids running in hallways and drunks by the pool). Charged for three expensive poolside drinks we didn’t order. Parking is confusing and security “doesn’t always answer when you ask for help” at the parking entrance (per the valet). There are many better options in the area. We won’t be back. We’re Elite members. We’ll go back to the El Paseo location next time.
Beautiful property with all the services a top resort would have - enjoyed our pool view room
We stayed here for three nights, our room looked directly over the gorgeous pools with an extended balcony. The room is very spacious, with a separate sitting area and table so we could spread out. The king bed was very comfortable, lots of storage for our stuff. Especially enjoyed the oversized bathroom with double sinks and roomy countertop. Cabinet with lots of clean towels. Separate room for the toilet for lots of privacy. The resort was decorated with Christmas everything, very festive. We enjoyed the heated pool one afternoon, that was quite nice as in December, it has a chill in the air. It actually has a small stretch of sandy beach!! Quite a few hot tub/jacuzzi tucked away, wish we could have taken advantage of them. With the resort fee, $10 credit is applied towards our purchases. We got coffee drinks, pastries, or coffee cakes each morning. The coffee shop is very good with nice service. Located right next to the Indian Wells Golf Course, we got to enjoy the area on our walks. Nice walk path we got to use and enjoy the fairways and greens for free! Parking is a bit away from the resort buildings and during our stay, full capacity. $23 self parking per day. Our room looked over the open atrium, despite being on the higher floor, we could hear the music performance down in the lower level. The resort was quite busy with conferences and holiday gala, at least the music did stop after 9 pm. Although one night guests were very loud and their voices really carried.
Excessive Fees and Upsell Attempts on Benefits Elite Members get Complimentary
The Good: Room was nice and well appointed. The view of the pool was nice. The Not So Good: As a Lifetime Gold member in Bonvoy, one of the perks is a room upgrade based on availability...or so they advertise. Before check-in, I had a chat with the hotel via the app, and they advised me to stop by the front desk for a complimentary upgrade. Upon checkin, the agent said she could offer me a discounted upgrade for $20/night. This conflicts with both the Bonvoy program and my chat. I declined. The agent ended up giving us a marginal upgrade anyway. Why was the agent trying to upsell me for something she's supposed to give complimentary??? This upsell attempt is tacky and in poor taste and an unfortunate way to greet a guest. Plus...the resort fee...the most detested aspect of the hotel industry ...doesn't even include parking, but includes a bunch of things that are either standard in the industry or that I have no need for. So with an award stay, you're going to incur an extra $23 for parking plus $38 for resort fees...PLUS taxes. Also, valet parking was non-existent. Could not find staff and the entryway was packed with cars waiting to be parked. Next time I'll go back to the neighbor property, the Hyatt Regency Indian Wells. As a Globalist, award stays are exactly that...Awards with NO parking fees and NO resort fees...and a far better pool and facility. Plus proactive upgrades that the front desk doesn't try to upsell you for something that should have been complimentary. As a bonus, Hyatt overkills the valet parking...in a good way!