General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating120 reviews
2023 PIA Board Retreat
Our Board retreat was a successful one thanks to a great team. A huge thank you for going above and beyond. Huge thank you to: Dino Pedroza Abril Betancourt Jose Lechuga Servers: Eva Rodriguez Graciela Sandoval Guillermo Esquivel Maria Luis Franco Bars: Estella Valenzula Armando Solares
I booked the studio suite with King bed, sofa bed, living space with 2 LCD TVs, and the room size on website is shown 640 sqft, but the actual size is 500 sqft that I measured by engineer measurement equipment. And the bad experience was that I paid expensive price for studio suite but mu sister-in-law paid 2 queens bed standard room but somehow she got the suite bigger than mine because she booked directly on this hotel website, and I was treated differently because I booked the suite via Chase Sapphire credit travel. I talked to hotel manager Daisy Cano about why I paid more but get smaller room then the one paid less. She tried to avoid everything I said and just told me if I want the suite, I should pay thousands to get the suite, my room is not the high price to be the big suite. That was what she tried to said. It was really bad experience and customer service. I also used to be Platinum, but now I am at Gold Elite level for Marriott Bonvoy membership but I did get nothing. Is this hotel still in Marriott group? So mistreat! No special services for Marriott Bonvoy memberships. No line or special desks at the lobby for Marriott membership to check in. Loyal customer like me was treated like strangers in here. Very unhappy and feeling like I got scam in this hotel. Never be back here again.
Great resort in the desert with a beautiful pool
This resort was so much fun! The staff were so Friendly & accommodating. The resort was huge & the pool was the best thing. So refreshing & needed to beat that desert heat. My 4 year old had so much fun at the pool. We went everyday we were there. The poolside bar had great drinks & food. The pool was so clean & really huge. Lots of pretty sights to see & sit & relax in. The Cava breakfast buffet was really good . Its a Must see!
The Dirty Room
My room was not so clean. I was kind of disappointed at how dirty the room was considering the amount I paid for it. The night stand had crumbs on it. The coffee table had some kind of smears on it. Inside/under the sofa bed there was a syringe. The bathroom and bed was clean. Everything else was meh.
Beautiful Desert Oasis!
We loved this hotel! Beautiful! The pool is amazing. My daughter loved the waterfall! The desert views provide an oasis of relaxation. The outdoor bar at the pool was a welcome relief from the 108 F heat! We will return on our next trip to the Palm Springs area!