Renaissance Esmeralda Resort and Spa Indian Wells

Customer Ratings & Reviews

TripAdvisor Traveler Rating

165 reviews

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  Great Stay with family

  Great place to stay in the desert. The pool is big so it doesn't seem too crowded. If you bring your own inflatable float, they will blow it up for you. They have an Arcade for the teens and a Kids Club for the little ones. We enjoyed the free bike rentals too. The Spa is great! We also got to meet a Hawk and his Trainer Jason, they were on the property and that was pretty cool! Get a room with a Pool View!

  May 13, 2025
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  1 and Done, Won't Come Back

  The resort is located in a picturesque setting, surrounded by lush palm trees and boasting impressive pools. However, it is evident that the resort is in need of updates as it appears outdated. Furthermore, the dining experience at Cava Restaurant was disappointing, with bland food that seemed to be air-fried. Although the servers provided exceptional service, the overall experience was marred by an unpleasant encounter at the kids' arcade room, Glo Entertainment. One of the workers displayed unacceptable behavior, being rude and making guests feel uncomfortable. This was exemplified when I inquired about the Escape Room and was met with a hostile response, leaving me feeling confused and disrespected. During my stay over the 4th of July weekend, I experienced a particularly unpleasant incident with a staff member at the Escape Room. The individual was unprofessional and aggressive, which was concerning and unacceptable. Additionally, this staff member exhibited inappropriate behavior towards children in the mini bowling area, which was completely unwarranted. I addressed this behavior as an upset father, informing him that I would not tolerate mistreatment of my 4-year-old son or any other child in such a manner. Based on these experiences, I am unable to recommend this resort to others. It is evident that there are issues that need to be resolved, particularly concerning staff conduct and overall guest satisfaction. I trust that management will take these concerns seriously and implement necessary measures to ensure a more enjoyable experience for future guests. PS: I also noticed discrepancies in my charges, as I was billed for both self-parking and valet parking simultaneously, in addition to pool bar charges that were added to items I had already closed out with my credit card. I urge guests to carefully review their folios and report any discrepancies to Kerstin Castillo, the General Accountant, in hopes of receiving proper credits.

  May 05, 2025
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  Great hotel for families but trashy pool area

  Room was great. Clean and spacious. Food was delicious. We tried not room service and the restaurant. Pool beach area is perfect for the kids. Cabanas are definitely worth it especially in the sandy beach area. Only reason I don’t give it a 5 star is cause there was a lot of trash around the pool area. It felt like the staff didn’t pick up after people during the day. There were empty plastic cups and food trash everywhere. Hope this changed from the last time I went as I would like to return

  Apr 16, 2025
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  Inflated prices for festivals

  Stayed here while attending Coachella. While the room was okay, staff were nice and helpful, and their food was good, the hotel significanly inflated their prices by 50-70%. I took screenshots of rates from the Marriot app and the hotel’s website then called the hotel to ask if what I was being charged was legitimate. They blamed it on the third party I booked through and said they never “price gouge.” I called the third party, who put me on hold and called the hotel. They spoke to the same person I spoke to who’d blamed the third party for the rates. But the hotel staff confirmed that the rates I was being charged were correct. The third party rep said rates are always at the hotel’s discretion. I brought this up at the hotel and was told I could have cancelled, and I would have had I found an available room with days to spare. I won’t ever book through a third party again or stay at this resort. I don’t have time for finger-pointing and rate shenanigans, even if I can pay them.

  Apr 15, 2025
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  Very relaxing stay, lovely hotel

  We enjoyed our stay here. The hotel is a large resort style hotel and there is a lot going on. The rooms were great, spacious and beds comfy. Nice views. The general areas and pool area were very nice. We were travelling with children and they loved the pool, hot tub, the ping pong and football tables, tennis and basketball courts and the arcade (it is not huge). We didn’t try the escape room, bike hire or kids club! We found it a very lovely and relaxing stay. The bakery is really handy and yummy for a quick breakfast, there is a choice of complementary refreshing waters near reception as you arrive. We ate at the bar for a light snack and the food selection although limited was nice, and the breakfast buffet at Cava was also tasty.

  Apr 14, 2025