General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1580 reviews
We had a wonderful stay here while celebrating our anniversary with toddler in tow. The front desk was extremely accommodating in letting us check in early to let our kiddo nap. In addition it was extremely nice of them to let us know that upgrading our room would not necessarily be better for our sleeping situation which we greatly appreciated. The rooms were very welcoming, cozy, and clean. We were given vouchers for our breakfast which was delicious. The services was extremely personable and attentive. The hotel is centrally located. Easily accessible from the train station by bus as the stop is almost right across from the hotel and also across from the walls of old quebec. Walking distance to all the main sites. We would absolutely stay here again. Thank you for a wonderful stay!
Great location and staff
What I really liked about the location at the edge of Old Quebec is access to many places. It is easy to walk through Place D' Youville and into the upper town of Old Quebec. But walking in the other direction takes you to the convention center and the observation tower. Check in was easy. We arrived mid morning but Jimmy at the front desk found an upgraded room for us that was immediately available. He also provided us with breakfast vouchers and beverage vouchers. Unlike prior negative reviews from persons with high level Marriott Bonvoy status, this elite member was very pleased with how status was recognized. Housekeeping did a great job. Our room was very clean, and so was the entire property. Germain was also very helpful with touring suggestions and with getting us a taxi to the airport. The breakfast buffet was surprisingly good, especially the service. The omelettes and crepes are excellent.
Very nice hotel in great location
Beautiful hotel with a nice room. The elevator is pretty small. We enjoyed a meal at the little restaurant adjoining the lobby. It is in a great location close to the old city. An active person could walk into the old city, but we took a hop-on, hop-off bus tour. The concierge was very helpful in getting our bus tour booked.
Great price, great location and great staff!!
GREAT hotel and awesome staff. Especially the concierge, Germain and reception, Jeremie. I highly recommend this hotel. It's in a great location and the prices are good for what you get. Everyone was friendly and helpful.
Nice and modern but petty fees
Beautiful Hotel, modern, clean. Spent 2 nights here with our 16 month old daughter and I was very annoyed we were charged for a crib and microwave, this isn’t something ive ever had happen before. As a Titanium I am even more irritated, babies consume little to no resources and to charge for a safe place for them to sleep and the microwave to warm their milk (when most hotels have a microwave in the room standard). I wouldn’t stay here again based on the principle your franchise owner clearly hates children. Besides that everything was fantastic but knocking you down to 3 stars for being petty towards families with infants