General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1537 reviews
Great Hotel on a Great Location
This is a charming hotel in the heart of the old city. We enjoyed our stay in Quebec Coty on large part to the hotel and it’s location. And, I cannot compliment the staff enough. The Good: The rooms are comfortable and a nice size. Also, everyone we met on staff was very friendly and really helpful. Finally, you can’t beat the location in Quebec City because you are a short walk from almost everything. The Bad: There is no valet parking despite the Marriot website saying valet parking is available. However, a parking garage is not far away. The Ugly: Housekeeping does not mop the floors. In the winter, the salt from your snow or winter boots ends up on the non-carpet part of the floor. We ended up cleaning in ourselves every day. Finally, snow removal from the sidewalks seems random. The front of the hotel and steps got cleared but other sidewalks along the back and sides of the hotel were not cleared. Just be careful walking around in the winter.
This was an amazing hotel with very spacious rooms. The shower felt like you were at a spa. Staff were very friendly and Ben if you didn’t want your room cleaned the cleaning staff still ensured you had everything you needed. Right in the heart of downtown near everything. I will definitely go back!
Don't stay at this Hotel!
DO NOT STAY in this hotel. Had confirmed reservation. Arrived. Was told "It has been decided" that since they were overbooked, we did not have a room. Took an hour for them to find another hotel for us (They only did that because I would not leave front desk. This was decided in advance so why didn't they arrange Other people that were also told same thing were told to wait in lobby and were not being helped. The front desk employee was only one at front desk (and only employee out of three who could help anyone waiting at front desk) and when she called management (who were not on site) they did not come into assist. Cue for front desk while she was handling this was at lest 15 people deep. Hotel they finally found for us was a dump and further away from our destination. We also ran into guest behind us in line who said they complained about their room as well how we were treated since they witnessed what happened. When we reached out to hotel they acted as if it was a minor inconvenience and after going back and forth several times (and even contacting Marriot corporate) we were simply worn out. They did not make us whole nor credit account for the difference in hotel costs. This property is not customer service centric and runs a poorly managed staff.
Nice hotel in great location at entrance to old city.
Poor signage and not obvious which of 2 entrances to enter. Front has unloading area but not marked/signed. Parking convenient in underground public lot just outside of hotel. Check in courteous. Room nice & comfortable bed & pillows. Has safe & small fridge. No microwave. Why did room have only 1 suitcase rack even if designed to accommodate 2 or more guests?
Great location at St. Jean Gate
We stayed one night. Our check in was quick and effortless. Our room was the cheapest in the hotel and its window looked out down a narrow space between two buildings. The room itself had a very comfortable bed made uncomfortable by the air conditioning vent pouring cold air at it from the opposite wall. The hotel is extremely well located to explore the amazing historical old town, and just outside the St. Jean gate. Breakfast wasn't included so we crossed the road to one of the many coffee shops nearby.