Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Blue Star Tex-Mex CantinaThe laid back, saloon-style atmosphere in this cantina serves up the best dishes from both sides of the border, with signature fajitas and other savory Tex-Mex classics. Tequila flights available for purchase, and branded merchandise for a one-of-a-kind experience!
- East Sushi & Teppanyaki BarThere is no bad seat in the house! Be delighted by the incredible flavor and technique of Japanese cuisine. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you.
- Gusto Italian TrattoriaUncork, unwind, and celebrate life in this romantic Italian trattoria. Enjoy well-known Italian comfort food in this ambient dining experience. With black and white stills from vintage Italian movies on the wall, classic Hollywood soundtracks playing, an impressive wine list, and candle lit tables, Gusto sets the scene for a blockbuster romance.
- Guy's! Burger Joint
Come and meet the new ‘Guy’ on the block. From ‘Diners, Drive-Ins and Dives’, Guy Fieri’s Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on a culinary adventure you will never forget.
- Overtime Bar & GrillHere, the beer is always cold, and the big event is always on with Main Event Guarantee to show all major events from sports games to awards shows! Enjoy traditional pub food, themed trivia nights, billiards and foosball tables, and an in-house DJ for a night of endless entertainment.
- So Cal Gourmet Food EmporiumA gourmet food emporium featuring the hottest culinary trends from around the globe, with local farm fresh dishes, a wood burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican treats and churros, a ramen noodle house with Japanese and Korean fusion dishes, and a traditional diner grill for American classics.
- Sunset Strip Steakhouse & GrillExperience the glamor of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like “The Director’s Cut”, cooked to perfection under your direction. With an extensive wine list to pair with every meal and private themed booths available for rent, this steakhouse provides an unforgettable dining experience.
- Various Bars & Lounges
- Fuel Coffee Co.
- Overtime Bar
- The Premier Bar & Lounge
- Point Break- The Sequel pool bar
- The Green Room lounge & bar (exclusive access for STAR Class guests only)
- STAR Class™ pool and bar (exclusive access for STAR Class guests only)
- 24-hour room service†
- All-inclusive meal plan
- Butler service†
- Exercise gym
- Front desk
- High speed wireless
- Room service†
- Sundry/Convenience store†
- Celebrate your love and enjoy the scene of a lifetime in beautiful Costa Rica with ocean view terrace venues and exclusive packages, so every moment of your day is just as you’ve always imagine it.
† Fees may apply
- Fitness center on-siteAt Pumped fitness center, you can enjoy a first-class work out with professional instructors, daily classes, and the latest cardio and strength-training equipment so you can look and feel Hollywood ready.
The PHit philosophy is aimed at making your stay a holistic experience of body, mind, and spirit. - Pool1 main pool with whirlpool and pool bar
- Spa †
The on-site PH spa is inspired by the beautiful simplicity of natural elements and Hollywood’s golden age. Our transformative treatments feature Eminence Organic Skin Care, a renowned organic brand committed to protecting your skin and the future of our planet.
Every product used at our spa is handmade without any severe heating or hydrogenating processes that can affect the nutritional content and potency of natural ingredients. Vitamins are captured in their all-natural fresh base, offering dramatic results as actual seeds, pulps and peels impart regenerative and healing powers that only nature can produce.
Products:
Healthy skin reflects what you feed your body, inside and out. That’s why we partnered with Eminence Organic Skin Care. With Eminence Organics’ commitment to the environment and its popularity amongst Hollywood A-listers and makeup artists, it is a natural fit for Planet Hollywood to feature the skincare line at the PH Spa & Beauty Bar in Costa Rica. Guests will look and feel red-carpet-ready under the care of a professional staff with a luxurious body treatment, facial, massage or dip in the hydrotherapy pool.
PH Spa & Beauty Bar offers packages tailored to varying wellness needs, leaving guests feeling rejuvenated and glowing from the inside out.
Treatments:
Massage - All of our massages are performed using organic and vegan oils from head to toe, providing you with a deeply hydrating treatment that will rejuvenate and nourish the skin. With each massage, you will experience celebrity style pampering and find yourself glowing from head to toe.
Facial - Our Hollywood inspired facials consist of the finest natural, organic and biodynamic ingredients, helping to promote and maintain a Hollywood glow.
Body Treatment - Treat the body and fuel the soul with our PH Body Treatments. Featuring premium ingredients and expert techniques, our body treatments will leave you feeling nurtured and blissful.
Nail Bar - You’ve never looked so good! Groomed hands and feet are a reflection of your inner health and beauty. Experience the best in nail care at the PH Spa and feel incredibly polished from head to toe.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8560 reviews
-
Feb 13, 2026Planet Hollywood Costa Rica: Don't waste your money (Star services was horrible)
Listen, As a Marriott Boyvoy Elite, I've stayed at all-inclusives all over the world, and I always preach the same mantra: manage your expectations. But Planet Hollywood Costa Rica didn't just miss expectations, it tripped over them, spilled the whole tray of drinks, face-planted, and then shrugged like nothing happened. My group of nine booked junior suites with the Star Butler Service upgrade (roughly $200/night extra per room). The promise? VIP treatment, priority dining reservations, and personalized service. The reality? A masterclass in hospitality failure. The Pre-Arrival Disaster Red flags started waving before we even arrived. I called & emailed multiple times trying to pre book spa appointments and secure dinner reservations for our group. Radio silence. When someone finally responded, they informed me pre-arrival bookings aren't allowed, despite the Star Butler service literally advertising "priority dining reservations" as a perk. Cool, cool. I figured we'd handle it at check-in. The 20-Minute Security Gate Welcome Our airport shuttle pulled up to the security gate, and the guard couldn't find two of our six reservations. Twenty minutes. We sat there for TWENTY MINUTES while they scrambled to locate the "correct list." For a so-called VIP upgrade, this was a humiliating start. Where's the VIP Treatment? You'd think after that gate fiasco, the hotel would've radioed ahead: "Hey, the VIP group is finally coming through." Nope. We rolled up to the entrance and had to unload nine people's worth of luggage ourselves onto carts. A bellman eventually appeared 5-10 minutes later, visibly annoyed that we'd done his job for him. Check-In: A One-Person Show The VIP check-in area? Closed. Staff went home. One front desk agent processed all six reservations individually while his two colleagues helped other guests who arrived after us. No coordination, no urgency, no acknowledgment that we'd paid a premium prices. While waiting, I hustled to the concierge desk to lock down dinner reservations. Big mistake. Fully booked at all four specialty restaurants for both Saturday and Sunday. Our only option? The buffet. You know, the same buffet available to guests who didn't drop an extra $200/night. Oh, and that butler we paid for? Works 9-5 and wasn't available until the next day. So much for personalized service. Management's Deafening Silence Here's where it gets really disappointing. I spoke directly with the Star front desk manager about these issues. I also sent two detailed, professional emails to the General Manager outlining everything that went wrong and offering constructive feedback to improve the experience for future guests. The response? Crickets. Complete silence. It became crystal clear: they knew we were only there for two nights, so ignoring us was easier than actually addressing the problems. No apology, no acknowledgment, no interest in making things right or learning from the failures. That's not just poor customer service—it's actively choosing not to care. The Bottom Line Our first few hours at Planet Hollywood Costa Rica cost us an extra ~$2,000 in upgrades and delivered: a 20-minute security gate timeout, an hour-long DIY check-in experience, zero dinner reservations, an MIA butler, and management that ghosted us when we raised legitimate concerns. If you're considering the Star Butler upgrade, save your money. The standard rooms get you the same buffet access and frustration—just without the inflated price tag. And if something goes wrong? Don't expect management to care enough to respond. Planet Hollywood Costa Rica needs to seriously reevaluate what "VIP" means, because this ain't it. More importantly, they need leadership that actually listens when guests provide feedback—especially paying guests who spent thousands extra for a premium experience. Would I return? Only if they paid me $200/night.
-
Feb 13, 2026Not Star Class service!
Not impressed with this resort. We had a choice between the Four Seasons and Planet Hollywood. We should have stayed at the Four Seasons. I can tell that this resort is managed very poorly. 1. Star check in was very slow. It took 20 minutes to check in and I had to sign more papers than when I applied for a mortgage. 2. Restaurant reservations were nearly impossible to get. The restaurants at 7pm were half empty and they would not take walk ins. They say the empty tables were for the 8pm seating. 3. Food was mediocre. 4. Star pool was nice but too close to main pool so it was very loud there. 5. Drinks were marginal at best and bars close too early. 6. Star lounge had drinks and food but there were no plates, napkins or utensils to eat the food with. 7. Resort was very spread out and you had to take a golf cart to get anywhere. Most times when I called for a cart, nobody answered the phone. 8. I had 2 different reservations. One for Jan 31-Feb 2 and the second reservation for Feb 7-8. When I checked in on Jan 31st, my room had a bottle of wine, slippers, tote bag & fully stocked toiletries. When I checked in on Feb 7th there was no wine, no slippers, no tote bag and a bar of soap and a comb as toiletries. I called my butler and asked for those items and when I returned to the room 1 hour later, they were not there. It took them hours to get these items to me. 9. Star check in on Feb 7th was even slower than on Jan 31st since there was only one person at Star check in. Management should have seen all the people waiting to check in and sent assistance but management was nowhere to be found. Overall, this resort is in need of a major management overhaul. Until this is resolved, I would not plan on returning and I would be reluctant to stay at another Royalton property.
-
Feb 13, 2026Cost Rica disappointment
Disappointing, food was sub par, we could only make 2 dinner reservations at a time, they were constantly booked. Ordered room service twice and the first time it wasn't even our order, second time, multiple things were missing. The 2 woman's restrooms poolside one stall in each was inoperable the whole week. Our mini fridge was hit or miss on stocking and never fully stocked until the day before we were leaving, also the only time all week they left snacks. At that point I felt like it was for a tip Very surprised this is a Marriott property. They should visit other resorts for better planning with buffet and meals in general. We will not be returning to this resort. Their public areas need to smell better, like the lobby
-
Feb 12, 2026Vacaciones de rêve, toute était perfecte
On a passé un excellent semaine, le personnel est vraiment gentil, Pura vida
-
Feb 12, 2026
Planet Hollywood is a blast!
We had so much fun at Planet Hollywood Costa Rica!! Daily activities, nightly entertainment, plenty of restaurants to choose from, and many unforgettable excursions to choose from. We stayed Star Class, and our butler Henry was INCREDIBLE! He went above and beyond to make everything smooth and enjoyable for us. He really treated us like stars 🌟 Such a wonderful trip, at a beautiful resort!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.